One Day At A Time Home Care Ltd

Synegis House, 21 Crockhamwell Road, Woodley, Reading RG5 3LE
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9.6 75 Reviews
  • One Day At A Time Home Care Ltd, Reading
One Day At A Time Home Care is a family run, domiciliary care company based in Woodley. They cover all the areas from Woodley and around, examples; Earley, Winnersh, Wokingham, Finchampstead, Crowthorwn, Sonning, Hurst, Twyford and so on.

They aim to work in partnership with service users, their family and/or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living.

One Day At A Time Home Care believes in placing local staff in local employment and is able to provide experienced care and support staff to look after every need, in the comfort of a person’s own home.

The team are committed to treating others, clients and staff alike, as their own.

'Love each other, always be truthful, smile and laugh often, and do what makes you happy' are the family values that they live by.

Helping others is what drives One Day At A Time Home Care and they do this by offering individuals the opportunity to stay at home, maintain their dignity and preserve as much freedom and independence as possible.

They strive to keep families together, alleviate any feeling of isolation, guilt and burden and endeavour to make sure the care they provide is safe and that they meet your expectations.

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Care Provided by One Day At A Time Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • One Day At A Time Home Care Ltd
  • Person in charge
  • Sandra Nadal-Tombé (Registered Manager)

Funding & Fees Guide for One Day At A Time Home Care Ltd

  • Prices

  • Care visit start from £16.32

  • More info available on request

One Day At A Time Home Care Ltd Reviews (75)

Total of 75, showing 61-75
9.6

One Day At A Time Home Care Ltd has a Review Score of 9.6 (9.599) out of 10, based on 43 reviews in the last 2 years. Over all time One Day At A Time Home Care Ltd has 75 reviews.

Overall Experience

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Date Published

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Review from G N (Son of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One Day at a Time was incredibly helpful in arranging care at short notice after Mum had a fall. In fact, they were the only agency in the area that offered to review their schedules to find carers, most just said there was no one available. All the carers were cheerful and helpful and treated Mum
with compassion and dignity. They provided as much support as necessary while encouraging her to regain confidence and the ability to look after herself again. The agency was flexible in rearranging carers to fit around hospital appointments etc. We had no complaints whatsoever and were very grateful for the support the carers gave. Thank you, team, for all your help looking after my mum.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for the lovely feedback regarding the care your mum received from us. Though the carers are missing your mum, we are pleased to have assisted in her reablement process and happy that she has now regained her independence.


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Review from John B (Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One Day at a Time have been helping me for about 18 months since becoming mostly bed-bound with mobility and other issues. They come every Monday for a longer visit when I can get a shower and Wednesday/Friday for shorter visits for a good wash and change of clothes. My son takes care of me and my disabled
daughter the rest of the time but I really appreciate my care visits. It's a chance to have a chat and sometimes a laugh with a different person. All of the carers that have been here are very polite, respectful and have a good sense of humour. I can honestly say that some of the carers have become good friends. I am more than satisfied with the service and would have no hesitation in recommending One Day at a Time to anyone.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for your lovely feedback. We are pleased to know that you are happy with the service. We look forward to continuing working together to make it even better.


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Review from A H (Wife of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from One Day At A Time Home Care since August 2022. I am very pleased with the quality of the care given to him. All carers are kind and cheerful. They have always offered top quality care to my husband and always greet him with a big smile. The carers are friendly,
competent and polite. They meet his needs with aptitude and understanding. He looks forward to seeing them. Thank you very much for all your help.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for your appreciative feedback. We are pleased to hear that we are somehow making a difference.


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Review from H N (Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had One Day At A Time Home Care Ltd carers twice a day for six weeks and would thank each and every one of them for their efficient and friendly care. I look forward to their visit and don't mind which lady arrives as they are all very cheerful and always ready to help with any little problem.
Above all, I have appreciated they have allowed me to keep my dignity at all times. Thank you for all your help.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for your lovely feedback. We all appreciate you taking the time to tell us about our service.


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Review from Richard W (Son of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very diligent and friendly carers who provide my 100 year old mother with careful and extensive care, meeting all her needs, even in very trying circumstances.
Good value for money too.
I would highly recommend this team.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

We are pleased to hear that you are happy with your mum's care. Thank you for taking the time to provide the feedback. We look forward to continuing to work together to make improvements in our service.


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Review from Eleanor D (Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client of One Day At A Time Home Care for over a year now, and I am more than satisfied with the service. The staff have been very helpful, and my main carer is first-rate and willing to do anything that is asked of her.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

We are pleased to hear that you are happy with the service you are receiving, especially from your main carer. Thank you for taking the time to provide your feedback.


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Review from Simon W (Son of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very polite and efficient and always with a smile but importantly my mother has never complained.
When it has been necessary to call the office, my call has been answered quickly and efficiently.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for providing us with feedback regarding your mum's care. We are pleased to hear that you are happy with the service she is receiving, and we look forward to working together to continue making improvements.


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Review from P B (Son of Client) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been engaging with Mum to a point where she see's them as friends. She feels very comfortable with them supporting her on a day to day basis. All aspects of your support has been reassuring family members.

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Review from Alan L (Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Becauee of extreme arthritis I was unable to do somethings, with the help of my carer I can do. Like fully get in the bath, get my washing weekly outside in the sun and fresh air, have my sheets, duvet changed regularly.

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Review from D J (Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all aspects of care, only criticism is delay in knowing how much I have to pay, not having a breakdown of the invoice and not knowing whether its the councils fault or the firms fault. Still haven't had an invoice from March onwards.

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Review from Dorothy S (Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers have done what is asked of them. All very obliging and kind, and give satisfactory service.

Reply from Peter Tombe, Manager at One Day At A Time Home Care Ltd

Thank you for your kind comments. I'm glad your happy with the service you receive.


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Review from Jean W (Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is of the last 4 years. The care has never faltered and is as good today as when it started. First class friendly care team. I can recommend them to anybody.

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Review from Betty B (Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and will help me and do anything I ask. They are all very obliging.

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Review from Mary B (Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though I care to look after myself. I do really get a lot of care and interest from the staff and I look forward to their visits twice a day.

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Review from S G (Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy they are always ready to help you. The staff are ready to make your life a lot better and they are kind which means a lot to me.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for One Day At A Time Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for One Day At A Time Home Care Ltd is calculated as follows: ( (157 Excellents x 5) + (82 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 247 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for One Day At A Time Home Care Ltd is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (28)

Peter

Peter Tombé

Job Title: Director

Peter is our director.


Sandra

Sandra Nadal-Tombé

Job Title: Director & Registered Manager

Sandra is our director & registered manager.


Rachelle

Rachelle Boyling

Job Title: Deputy Manager

Rachelle is our deputy manager.


Sandrine

Sandrine Nadal

Job Title: Quality Assurance Manager

Sandrine is our quality assurance manager.


Lineley

Lineley Nadal

Job Title: Care Manager

Lineley is our care manager.


Andy

Andy Gardner

Job Title: Care Manager

Andy is our care manager.


Emily

Emily Hawkes

Job Title: Care Coordinator

Emily is our Care Coordinator.


Wendy

Wendy Lindor

Job Title: Senior Care Assistant

Wendy is a Senior Care Assistant.


Joelle

Joelle Leonce

Job Title: Senior Care Assistant

Joelle is a Senior Care Assistant.


Kristine

Kristine Roces

Job Title: Senior Care Assistants

Kristine is Senior Care Assistant.


Varigna

Varigna Alexandre

Job Title: Care Assistant

Varigna is a Care Assistant.


Sue

Sue Warner

Job Title: Care Assistant

Sue is a Care Assistant.


Kulvinder

Kulvinder Kaur

Job Title: Care Assistant

Kulvinder is a Care Assistant.


Amanda

Amanda Benstock

Job Title: Care Assistant

Amanda is a Care Assistant.


Edmar

Edmar Hersbach

Job Title: Care Assistant

Edmar is a Care Assistant.


Anastasia

Anastasia Poplineau

Job Title: Care Assistant

Anastasia is a Care Assistant.


Jemeela

Jemeela Khoobloll

Job Title: Care Assistant

Jemeela is a Care Assistant.


Doriana

Doriana Matombé

Job Title: Care Assistant

Doriana is a Care Assistant.


Cruissyta

Cruissyta Bergue

Job Title: Care Assistant

Cruissyta is a Care Assistant.


Charity

Charity Mukwenhu

Job Title: Care Assistant

Charity is a Care Assistant.


Cristina

Cristina Benitez

Job Title: Care Assistant

Christina is a Care Assistant.


Aneno

Aneno Muringani

Job Title: Care Assistant

Aneno is a Care Assistant.


Langelihle

Langelihle Ncube

Job Title: Care Assistant

Langelihle is a Care Assistant.


Adrien

Adrien Ramoojee

Job Title: Care Assistant

Adrien is a Care Assistant.


Lynda

Lynda Zuzu

Job Title: Care Assistant

Lynda is a Care Assistant.


Umesh

Umesh Khoobloll

Job Title: Care Assistant

Umesh is a Care Assistant.


Jean

Jean Francois Lindor

Job Title: Care Assistant

Jean is a Care Assistant.


Josie

Josie Alexandre

Job Title: Care Assistant

Josie is a Care Assistant.


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