Heritage Healthcare (Swansea)

Suite 4, First Floor Acorn House, Enterprise Park, Lion Way, Llansamlet, Swansea SA7 9FZ
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9.7 24 Reviews
  • Heritage Healthcare (Swansea), Swansea
Heritage Healthcare Swansea provides dedicated home care services to help individuals living in Swansea and the surrounding areas to live comfortably at home for longer. The team of carers are highly trained to deliver a bespoke care service, with care packages tailored to the needs of the client.

Services include personal care, domestic duties, companionship, respite care, complex needs and palliative care. With the support of a Heritage Healthcare Swansea carer, clients know they will be received a high-quality service with their unique needs and requirements put first.

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Care Provided by Heritage Healthcare (Swansea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Personal Hygiene Care
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Juliet McInerney (Care Manager)

Funding & Fees Guide for Heritage Healthcare (Swansea)

  • Prices

  • Available on request

Heritage Healthcare (Swansea) Reviews (24)

Total of 24, showing 1-20
9.7

Heritage Healthcare (Swansea) has a Review Score of 9.7 (9.717) out of 10, based on 10 reviews in the last 2 years. Over all time Heritage Healthcare (Swansea) has 24 reviews.

Overall Experience

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Date Published

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8
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14

Review from Anne H (Daughter of Client) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There was an error when the pharmacy delivered someone else's medication to her home and the carer dispensed it. The list of medications on page 34 of her file had one of the doses wrong. Some of the carers are unfamiliar with putting her hearing aids in and one did not even close the battery compartment.
I have only received one invoice as her care commenced on 05/02/24 and that was wrong, but following my phone call, quickly rectified. My mother says the carers are very polite, attentive and punctual.

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Review from C G (Wife of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks for the wonderful care and support the carers are giving my husband. They are so helpful in caring for his needs. Nothing is too much trouble for them. They are very helpful and are always smiling. We are so glad to have such wonderful carers and management.

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Review from Jayne W (Partner of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare, what an amazing company to have partnering up with myself as my partner's carers. We would never cope without them, they are our extended family. If we didn't have them my partner would be living in a care home. The quality of care they provide to us is exceptional. And we both
know if there are any issues or emergencies they are at the end of the phone for us. We would highly recommend them to everybody. A massive thank you and well done to Heritage Healthcare.

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Review from D S (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, punctual and if running late, they ring carers always have time for a chat with my dad and myself. They know him pretty well now and his sense of humour. One day in particular the carer said he didn't think dad was sounding himself, I just thought I was being a anxious carer, they
suggested to get a GP out which we did, my dad had had a mini stroke. I cannot fault their care at all and management are extremely helpful an I would highly recommend this company.

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Review from G T (Son of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Friendly and helpful. Nothing is too much trouble. They engage with my father and are very caring.

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Review from Tina L (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with all the carers, they are all brilliant, caring, helpful and patient when my mum is angry. She's not the best with anyone and they all work through it and comfort her. I can't ask for a better care service and I recommend Heritage to everyone, they are 100%. I wouldn't want to lose
them, they are all lovely with my mum. Even when she's been unwell and gone into hospital, they all have enquired how she is doing. I thank you all, I always refused carers for Mum for a long time, but I fell on my feet having Heritage. Thank you!

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Review from L M (Client) assisted by family/friend published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an excellent service, staff are respectful, cheerful, reliable and always patient and ask if anything else can be done. Staff go above and beyond.
Sometimes, staff, have difficulty understanding me and their group's English needs to improve and language skills, training is needed. I also have
difficulty understanding what some carers are saying to me. This is the only area where I think the service could be improved in all other ways it meets my needs and the staff help my wife care for me.

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Review from S C (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to help when the electric when we had a power cut in the early morning.

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Review from C H (Wife of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve had carers for my husband the last few months and all of them have been brilliant.
I cannot emphasise how amazing each and every person involved in my husband's care has been.
Everyone is so friendly and happy when they arrive and they always make my husband feel at ease. They cheer him up no
end.
The care is exemplary and everyone is very accommodating. I cannot thank Heritage enough! 100/10!

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Review from M L (Wife of Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the staff that have come to my home. Always very caring and professional in all care aspects and lovely to talk to. It puts my husband at ease when he is frustrated. They do all they can to make him comfortable and clean. A big thank you to all.

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Review from Keith S (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a client of Heritage Healthcare for a while now and have become reliant on some help in my daily life, I can honestly say that they are amazing, from management down to the carers. They always keep you informed about what is happening and if there are any problems, very friendly and professional
staff. Could not be happier with my care package and if anybody ever asks me for a recommendation for a care company this is the first one I would suggest.

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Review from Karl E (Husband of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage has become a big part of my wife and my life I look forward to them calling every day they engage in conversation and interaction and help her to communicate with them and other people we would be lost without them.

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Review from A C (Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is very friendly, caring, professional and understanding.

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Review from Colin W (Client) assisted by family/friend published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always happy to welcome the Heritage team to our home. They are always professional and cheerful when they arrive. Both my husband and myself are treated with respect. They never fail to leave before checking that everything is ok with us. They never fail to aks if there is anything more they
can help us with.

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Review from H R (Daughter of Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers who treat my Dad with respect and are always supportive and try to be as helpful as possible. The manager is always happy to exist. Thank you!

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Review from Mark L (Son of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Heritage Health care in Swansea for over two months and she is receiving fantastic care with really professional carers and very friendly service. The manager of the Swansea branch is very nice and so easy to talk to if you need her. I would definitely recommend Heritage Health
Care Swansea to anyone who needs care.

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Review from J J (Wife of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having a modest and very independent husband - I managed his very ill condition 24hrs a day for months. Following his discharge from hospital, I was forced to accept help from carers. Covid 19 prevented me from my family help.
Heritage Healthcare was angels in disguise. They cheer my husband and lift
his spirits treating him with courtesy and gentleness. They are clean and tidy and respectful. Thank you.

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Review from C W (Daughter of Client) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a rocky start and not being happy with the standard of care he was having due to timing and thins not being done properly. I have noticed a big difference in the last couple of weeks and happy with everything so far, especially five particular members of staff.

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Review from R J (Husband of Client) assisted by family/friend published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my care since coming home from the hospital. The carers re all caring, pleasnat and helpful and are more than welcome in my home and I look forward to their visits. My wife and I like to go out every day and sometimes in the evening or weekends and it is no problem cancelling
the carer's visits if necessary.

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Review from B J (Wife of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am pleased with the service.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Heritage Healthcare (Swansea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Heritage Healthcare (Swansea) is calculated as follows: ( (52 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Swansea) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (2)

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Meet the Team (1)

Jameela

Jameela Kotawala

Job Title: Managing Director

Joined: 2018

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Swansea. Jameela shares the Heritage Healthcare ethos, which is to exceed client expectations and make a true and real difference to peoples’ lives.


Frequently Asked Questions about Heritage Healthcare (Swansea)

What Type of Services does Heritage Healthcare (Swansea) offer?

Heritage Healthcare (Swansea) offers Home Care.

How many Carers does Heritage Healthcare (Swansea) employ?

Heritage Healthcare (Swansea) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Swansea) to verify any information. View our terms and conditions. Heritage Healthcare (Swansea) has a Platinum Service – more info.