Alexandra's Community Care - Truro

Office 3, Calenick House, Truro Technology Park, Newham, Truro TR1 2XN
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9.5 36 Reviews
  • Alexandra's Community Care - Truro, Truro
Alexandra’s Community Care Truro is just one of 6 offices offering home care solutions around Cornwall with its sister company Westcountry Home Care.

The Alexandras Community Care team here offer expert, flexible care solutions to help people with additional needs remain at home and their services covering Truro, St Agnes, St Mawes, Probus, Roseland and the surrounding areas.

They offer flexible care packages with visit durations starting at 30 minutes up and ranging up to 24 hour care. There is a wide range of support on offer which includes personal care such as dressing, washing and medication, to palliative care and dementia care. Their offices work extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.

They can also provide companionship and have also been able to support clients in their different daily settings such as in the workplace and community activities. In-home services have recently been extend to include hairdressing, and hand & foot care.

The Truro team are kept fully trained on latest techniques and best practices with their in house trainer as well as other externally accredited sources and are all DBS checked.

With an ethos of “Our Team is Your Team”, the Truro Alexandras Community Care team become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.

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Care Provided by Alexandra's Community Care - Truro

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robyn Hendy (Registered Manager)

Funding & Fees Guide for Alexandra's Community Care - Truro

  • Prices

  • £32 for 1 hour visits, £1100  for 1 week live in care.

Alexandra's Community Care - Truro Reviews (36)

Total of 36, showing 1-20
9.5

Alexandra's Community Care - Truro has a Review Score of 9.5 (9.542) out of 10, based on 20 reviews in the last 2 years. Over all time Alexandra's Community Care - Truro has 36 reviews.

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Review from S O (Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I need but generally very helpful.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. We really appreciate the kind words and will take onboard your comment regarding management.


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Review from B W (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good. Cheerful and friendly. Willing to do what I ask.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for your kind words. We appreciate you taking the time to leave us a review.


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Review from P W (Husband of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our local office has always responded positively to any requests made with reference to change of times re visits etc. The carers are mostly on time and will appologise if for any reason they are delayed.
I am quite satisfied with the level of care they are giving to my life.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review, we appreciate the kind words.


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Review from Vanessa M (Wife of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my husband has been having personal care from Alexandra's, I have found the staff very caring and supportive to my husband. They talk to him and have a laugh. Nothing is too much trouble. The staff arrive with a smile on their face and always a cheery hello greeted to him. He feels very safe and
comfortable when around them. They always ask if there is anything else they can do before they leave.
Your staff are brilliant and good at thir jobs. The best!

Reply from Teona, Manager at Alexandra's Community Care - Truro

Thank you so much for your kind words and for taking the time to share your experience with us. I'll be sure to pass on your compliments to the team - they will be over the moon to hear how much their efforts are appreciated.


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Review from V T (Daughter of Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. I'm writing on behalf of my Mum. Mum is very happy with the care that she receives. Thank you very much. Everyone is kind and thoughtful.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. We are so pleased you and your mum have received such great service from our team, we hope this can continue!


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Review from Philip B (Husband of Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Alexandra's first visited my wife, my wife had not eaten for 30 days and had only sips of fluid, my wife was also spending most of the time laying in bed. Now 4 months on and with 3 visits a day my wife eats 3 small meals a day, has a change of clothes every day, a wash or shower every day. My
wife has dementia and this turnaround in her personal hygiene and nutrition is purely down to Alexandra's carers.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you so much for taking the time to leave us this lovely review. It is so wonderful to hear that we have been able to help your wife.


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Review from Alison G (Daughter of Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are fair in their attendance.
We are not always receiving time sheets to know when to expect them or who is attending.

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Review from K B (Son of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's expereince with Alexandra's has been overwhelmingly positive. She has found the staff extremely friendly and very professional, and nothing is too much trouble. Management is keen to solve any issues and was quick to assist when adjusting Mum's visit times. Very pleased so far.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you so much for taking the time to leave us this lovely review! It really means a lot to us that your mum is having such a great experience with Alexandra's and we hope this continues.


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Review from John M (Husband of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care workers are very good nothing is too much trouble for them. Always happy and ready for a joke.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you very much for taking the time to leave us this lovely review!


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Review from B D (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the carers, especially the usual ones. Thank you.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. It is great to hear that you are pleased with our services.


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Review from A H (Wife of Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always polite, cheerful and caring. They turn up wearing clean uniforms and have necessary disposable gloves and aprons. Always speak kindly to us and our act! Their regular support is greatly appreciated and their efforts are enjoyed by our daughter.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review, we really appreciate your kind words! It is great to hear that you have noticed the cleanliness of our staff as this is very important for us.


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Review from Geoffrey C (Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. We are very pleased that you are satisfied with our service!


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Review from C C (Client) assisted by family/friend published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and support provided by all my carers - both dealing with routine care and out-of-the-ordinary events. My only concern relates to communication from the office, in particular failure to inform me of a change in the timing of my visit.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for your review. We apologise and we do always try our best to communicate if your tea time visit change, as we understand you require help with your meal. However, it is out of our hands sometimes after 5pm. We will now make sure it is on our OOH handover to contact should they see a carer is running late for you.


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Review from F G (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have needed to arrange and facilitate care for my mum whilst living 250 miles away. I have found all the office staff very pleasant to deal with and very accommodating. I don't have day-to-day contact with the carers but I have access to their reports on the app and this helps to give peace of mind.

Reply from Teona Bennett, Acting Manager at Alexandra's Community Care - Truro

Thank you for sharing your experience with us! We understand how challenging it can be to arrange care for a loved one from a distance, and we're glad to hear that our office staff have been pleasant and accommodating throughout the process.


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Review from Sylvia J (Daughter of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the service is good. Just one or two of the carers are not as thorough as others, but that is to be expected - not everyone does things the same, so I'm not complaining.

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Review from Doreen R (Client) assisted by family/friend published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all excellent and friendly and very willing to help.

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Review from Ann H (Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, friendly and a great team of carers. I feel well cared for and looked after, so I look forward to their visits. We enjoy listening to music together throughout the time we share, and they also respect I have dogs and take some time to play with them also.

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Review from L B (Daughter of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and so supportive to the client and the family as well. They always go that little bit extra. Nothing is too much trouble for them and they brighten up the client's day. We are so glad to have found Alexandra's Community Care - Truro.

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Review from Susan O (Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In general very happy with the care both my husband and myself receive,
staff and carers are friendly efficient and always helpful. We have been in this company for a few years, they listen if you have any problems and will always do their best to rectify the problem.

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Review from Tom R (Partner of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and friendly; they are extremely professional and understand the needs of my partner. Regarding the office, they could not be any more helpful and understanding. I would recommend them.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Alexandra's Community Care - Truro is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Alexandra's Community Care - Truro is calculated as follows: ( (70 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 118 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandra's Community Care - Truro is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Robyn

Robyn

Job Title: Registered Manager

Joined: 2017

The Truro Manager is Robyn Hendy. Robyn first started with the company in 2017, starting as a Community Carer in and around Truro.


She carried out on-call tasks for a period of time before applying for the Deputy Manager’s role - and was successful! She worked for a year as a Deputy Manager enjoying the extra responsibility when I covered for the Manager. This enabled me to take over as Manager of the Truro branch in September 2021.


As of Autumn 2022, Robyn is also the Registered Manager of our Penryn office.


Frequently Asked Questions about Alexandra's Community Care - Truro

What Type of Services does Alexandra's Community Care - Truro offer?

Alexandra's Community Care - Truro offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra's Community Care - Truro to verify any information. View our terms and conditions. Alexandra's Community Care - Truro has an Enhanced Service – more info.