Alexandra's Community Care - Truro

Office 3, Calenick House, Truro Technology Park, Newham, Truro TR1 2XN
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9.5 36 Reviews
  • Alexandra's Community Care - Truro, Truro
Alexandra’s Community Care Truro is just one of 6 offices offering home care solutions around Cornwall with its sister company Westcountry Home Care.

The Alexandras Community Care team here offer expert, flexible care solutions to help people with additional needs remain at home and their services covering Truro, St Agnes, St Mawes, Probus, Roseland and the surrounding areas.

They offer flexible care packages with visit durations starting at 30 minutes up and ranging up to 24 hour care. There is a wide range of support on offer which includes personal care such as dressing, washing and medication, to palliative care and dementia care. Their offices work extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.

They can also provide companionship and have also been able to support clients in their different daily settings such as in the workplace and community activities. In-home services have recently been extend to include hairdressing, and hand & foot care.

The Truro team are kept fully trained on latest techniques and best practices with their in house trainer as well as other externally accredited sources and are all DBS checked.

With an ethos of “Our Team is Your Team”, the Truro Alexandras Community Care team become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.

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Care Provided by Alexandra's Community Care - Truro

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robyn Hendy (Registered Manager)

Funding & Fees Guide for Alexandra's Community Care - Truro

  • Prices

  • £32 for 1 hour visits, £1100  for 1 week live in care.

Alexandra's Community Care - Truro Reviews (36)

Total of 36, showing 21-36
9.5

Alexandra's Community Care - Truro has a Review Score of 9.5 (9.542) out of 10, based on 20 reviews in the last 2 years. Over all time Alexandra's Community Care - Truro has 36 reviews.

Overall Experience

  • 18
  • 17
  • 1
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Date Published

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16

Review from K R (Daughter of Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to both my mum and myself could not have been better. The staff took all our needs seriously and professionally. There were some of the team who I found to be wise and compassionate beyond their years. I'm sorry it has taken me so long to review. You all deserve to be commended for the
great work you do.

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Review from Maggi K (Wife of Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff develop a good rapport with the service user. The staff are helpful and caring. Staff try to ensure they are on time. The office is easy to contact and do their best to ensure visits suit their clients. Everyone is friendly and the odd concern or worry is dealt with quickly.

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Review from Julie H (Daughter of Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great management; always happy to change things to suit the service user. Good review meetings. Staff all caring.

Reply from Robyn Hendy, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to create a review for us, it's really appreciated.


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Review from Stephen H (Husband of Client) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the main the care is good but the front door is left unlocked on occasion which is unacceptable as my wife is vulnerable if no one else is in the house. What angers and upsets us is carelessness which results in damage to first the plumbing system, then standing on a laptop/tablet, and most recently
getting bleach on a rug. The latter 2 have not been paid for and I keep getting the brush-off regarding compensation on the rug.

Reply from Robyn Hendy, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to provide a review and we appreciate your honesty as helps us to do better. I am already in correspondence with you regarding the issues raised and will look to ensure you are happy with the outcomes.


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Review from J O (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service and attention I receive from all the staff and carers would recommend to anyone.

Reply from Robyn Hendy, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave a review and recommendation for us, it means a lot to the team.


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Review from J C (Client) assisted by family/friend published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff arrive at various times around the allotted time. Most are helpful and efficient. A note pad in the kitchen needs to be used to inform my son of any particular needs, food, meds, shampoo, soap, etc. Do not always dispose of empty bottles etc when finished. Always polite and helpful. Staff
have made exceptional efforts to help me out of hours.

Reply from Robyn Hendy, Registered Manager at Alexandra's Community Care - Truro

Thank you for your kind words. I will make sure the team know to use the notepad and ensure they dispose of empty bottles. Your feedback really helps us to continually improve, thank you.


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Review from A T (Wife of Client) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and compassionate.

Reply from Robyn Hendy, Registered Manager at Alexandra's Community Care - Truro

Thank you for your kind words; we pride ourselves on all our great staff.


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Review from Philip T (Husband of Client) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Alexandra's care and staff. I think that management could be more involved and need to take a serious look at what they expect from their staff who are great and should not be asked for so much coverage of clients and would make life easier for all concerned. Needs to be looked at
from the top.

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Review from Hazel T (Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers good - some very helpful and kind, excellent. The traffic in Truro is very congested which makes timekeeping difficult for everyone. I understand this and make allowances for this. Some of the carers are more rushed than others. The carers carry out my requests okay because I am quite
disabled and some things I cannot do, and my eyesight and hearing are not too good. On the whole, the carers are excellent as is the office management in communicating and helping me.

Reply from Robin Hendy, Marketing at Alexandra's Community Care - Truro

We really appreciate your kind words and understanding. We do endeavour to be on time and will be speaking to the carers to ensure they get to you as agreed.


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Review from Brian C (Son of Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been good at making mum's meals, ensuring she is clean and safe. Arrival times do vary from the original timetable. Generally later than stated. The kitchen is left clean and tidy although plates, cups, and cutlery are left out and not put away in cupboards. Recycling bins are the main issue
at the moment - not put out despite the timetable being clearly displayed.

Reply from Robin Hendy, Marketing at Alexandra's Community Care - Truro

Thank you for taking the time to provide a great review, and please be assured we are speaking to our carers to ensure that the issues you've highlighted are addressed. We do strive to offer quality service and want you to be 100% happy, so one of the team will be in touch directly.


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Review from Audrey T (Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra's Community Care is an excellent company. Both the office staff and the visiting carers are most concerned with the health, care, and comfort of the service user. The carers are all clean and tidy and always pleasant. I have been with them for over 12 months and have no complaints at all.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Truro

We really appreciate you taking the time out to write such a lovely review for the team; I will pass on your comments. Thank you.


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Review from Gwen S (Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff that I have met have been very polite and helpful. I receive excellent care from thoughtful, forward-thinking and kind girls. Everyone always looks very smart. Attention to detail is good as is communication between staff.

Reply from Nicola, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to share your comments; it really is appreciated.


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Review from Maggi K (Wife of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly efficient staff who obviously care about their clients. We have help from consistent carers who have got to know my husband well and are cheerful and positive about his care.

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Review from Janet L (Wife of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff have a good rapport with my husband. They work with him, having a good chat with him when they do his care. I get along with the staff.

Reply from Nicole Rowe, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to write a review for our Truro team; it is much appreciated.


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Review from S L (Client) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always very kind, helpful and make me feel safe.

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Review from J A (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I have from the staff at Alexandra's. It is nice to have the same staff for most days so you get to know them well and they get to know you and all your needs.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time out to give us a review and for the very kind words.


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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Alexandra's Community Care - Truro is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Alexandra's Community Care - Truro is calculated as follows: ( (70 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 118 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandra's Community Care - Truro is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Robyn

Robyn

Job Title: Registered Manager

Joined: 2017

The Truro Manager is Robyn Hendy. Robyn first started with the company in 2017, starting as a Community Carer in and around Truro.


She carried out on-call tasks for a period of time before applying for the Deputy Manager’s role - and was successful! She worked for a year as a Deputy Manager enjoying the extra responsibility when I covered for the Manager. This enabled me to take over as Manager of the Truro branch in September 2021.


As of Autumn 2022, Robyn is also the Registered Manager of our Penryn office.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra's Community Care - Truro to verify any information. View our terms and conditions. Alexandra's Community Care - Truro has an Enhanced Service – more info.