Silverstars Care

The Old Glove Factory, Bristol Road, Sherborne DT9 4HP
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9.9 12 Reviews
  • Silverstars Care, Sherborne
For over six years, Silverstars Care has been devoted to enhancing the quality of life for clients across Dorset and Somerset through compassionate, personalised care. Their unwavering commitment champions independence at home, empowering individuals to maintain dignity and autonomy.

Founded on principles of empathy and professionalism, Silverstars Care has evolved into a beacon of excellence in care provision. They understand the diverse needs of their clients, tailoring their support to address each person's unique circumstances with compassion and understanding.

Central to their ethos is a deep respect for the individuality of each client. Recognising the importance of dignity in care, they strive to foster independence by offering a range of bespoke services that enable clients to remain active participants in their communities.

From assistance with daily tasks to companionship and specialised medical care, trained professionals provide unwavering support and guidance. They prioritise building trusting relationships with clients, creating an environment of respect and companionship.

Beyond their dedication to individualised care, their partner values collaboration within the community. By fostering partnerships and alliances, they ensure comprehensive support networks are in place to meet the diverse needs of their clients effectively.

Through their dedication, The Silverstars Care Team continues to uphold the highest standards of care, enriching the lives of their members and making a meaningful difference in the communities of Dorset and Somerset.

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Care Provided by Silverstars Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Silverstars Care Ltd
  • Person in charge
  • Tina Merricks (Manager)

Funding & Fees Guide for Silverstars Care

  • Prices

  • (Weekdays 15 minutes- £11.50. 30 minutes- £22.35. 45 minutes- £27.50. 60 minutes- £33.25.)


    (Weekends 15 minutes- £13.50. 30 minutes- £26.35. 45 minutes- £30.80. 60 minutes- £34.85)


    After 6 pm - +£1.50.

  • Domestic and sitting service - 26.40


    (Bank Holiday 30 minutes- £30.50, 45 minutes - £37, 60 minutes - 45.50


    Nights: Asleep Night- £170. Awake Night-£236.


    Extras: One-off administration and assessment fee - Free


    £3 urban (counted from office address DT9 4HP, Sherborne)
    75p per mile rural area


    Rates double on Christmas, Boxing Day and New Years Day

Silverstars Care Reviews (12)

9.9

Silverstars Care has a Review Score of 9.9 (9.897) out of 10, based on 12 reviews in the last 2 years. Over all time Silverstars Care has 12 reviews.

Overall Experience

  • 11
  • 1
  • 0
  • 0
  • 0

Date Published

12
5
12
12
0

Review from Ian B (Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As per my memory, I have been getting service from Silver Stars for the last 3 years. I am very happy with the management and the service that I am getting from them. The carers who are attending for me are brilliant. They do their best for me always. I highly recommend Silverstars to anyone who is
seeking care support.

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Review from R W (Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Silver Stars it can be said are excellent at communication phone. They are pleasant, helpful and unruffled.
If changes to arrangements are in the pipeline I can usually contact a member of staff during the late afternoon. While ready to react to events carers can point to a very acceptable record
for punctuality and they have a sense of humour

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Review from sue o (Daughter of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care from this team of carers. They arrive when they say they will and help him get up, washed/showered and dressed. He thinks very highly of them all. The Rota is sent out every evening so I can tell him in advance what time they are arriving the following morning. Very
reassuring for the family too. No complaints.

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Review from Pete H (Husband of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Silverstars Care to be a really outstanding care provider. The overall care is exceptional. Each carer is very attentive and thoughtful of the needs of my wife. They all help her with compassion and in a friendly manner, which helps her a great deal. The atmosphere they create is a real help
to me and I am very grateful for it.
Also, I must say that not only are the staff friendly and cheerful, but they have shown great professionalism and have given me good advice about the care needs of a person with Alzheimer's.
All staff arrive on time, as per the comprehensive rota that the office sends out to me - which again is a real help for me to know when staff are arriving.
Overall, I am so pleased to have Silverstars helping my wife and I through this journey - I would highly recommend them.

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Review from A E (Son of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely understanding and always looking to meet the client's wishes - and even
demands.
Very predictable and reliable. They have gone out of their way to increase calling frequency from 2x to 3x a day.
A good history and record of each visit is made and on the infrequent times I have called I
have always had the feeling that they were fully on top of events on the day with my mother.

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Review from Alison C (Partner of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer has been excellent, on time, very cheerful attitude and treats my partner with compassion and care and is always polite. I personally wouldn't know how I would cope without them, as before getting my partner showered and dressed was so hard and made my back ache etc. So thank you very much
for your help.

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Review from M W (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the support and services provided by Silverstars. It is fantastic value for money and the support is excellent.

Reply from Toni Wiesner, Marketing at Silverstars Care

Thank you for your wonderful review! We're thrilled to hear that you're happy with our support and services and find them to be excellent value for money.


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Review from S W (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think overall the care has been amazing.
There have been a couple of times that I have been fortunate to be there, things would be a bit different.
Very friendly, and you can tell the people that care.
Some spend the time chatting with mum, 1 or 2 do what they have to and go.
Overall my mum is
happy.

Reply from Toni Wiesner, Marketing at Silverstars Care

Thank you for your thoughtful review. We're delighted to hear that overall, you find our care amazing and that your mum is happy. We appreciate your observations about our team. We're committed to providing personal and attentive care, and your comments will help us continue to improve. If there's anything more we can do, please feel free to reach out.


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Review from Roger D (Husband of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers excellent and one visit a day at 9.00 is very acceptable. Hopefully this will continue as it has for the last year. My wife has a wash every morning which is essential as she is bed-bound and her skin needs to be checked regularly, which is important and is being done regularly.

Reply from Toni Wiesner, Marketing at Silverstars Care

Thank you for your kind words. We're glad to hear that the care provided has been excellent and that the daily 9:00 am visits are working well for you and your wife. Ensuring your wife receives her morning wash and regular skin checks is a top priority for us, and we're pleased to know it has been done consistently. We are committed to maintaining this high level of care. If you ever need anything more, please don't hesitate to reach out.


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Review from Susan B (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silverstars care team provide everything you require. All needs are met. Staff and carers are friendly, reliable, thorough and caring. I have complete peace of mind knowing my elderly mother is being looked after so well when I’m not there.

Reply from Toni Wiesner, Marketing at Silverstars Care

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you are satisfied with the care provided by our Silverstars Care team. Ensuring the well-being and happiness of your mother is our top priority, and it's wonderful to know that our staff and carers have met your expectations. We pride ourselves on being friendly, reliable, and thorough, and your peace of mind is incredibly important to us. Your appreciation is a great motivation for our team to continue delivering the highest quality of care. If there's anything more we can do for you or your mother, please don't hesitate to reach out. Thank you once again for your trust and support. Warm regards.


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Review from L E (Daughter-in-law of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a holiday during May, we were pleased with the extra care we had asked to be done. Everyone was great, the care and times were spot on. My Mum-in-law had no problems while we were away and so we were able to enjoy our holiday.

Reply from Toni Wiesner, Marketing at Silverstars Care

Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with the extra care provided for your mother-in-law during your holiday in May. It's wonderful to know that our team was able to meet your expectations with punctual and attentive care, allowing you to enjoy your time away without any concerns. Your peace of mind and your mother-in-law's well-being are our top priorities. We greatly appreciate your kind words and look forward to continuing to provide excellent care and support. Should you have any further requests or feedback, please feel free to reach out.


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Review from Richard D (Client) assisted by family/friend published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found every carer that comes to me to be very professional, caring and easy to talk to. Consequently, I look forward to their visits. Any problems we might have, have always been sorted out proficiently by the office staff too.

Reply from Toni, Marketing at Silverstars Care

Thank you so much for your kind words! We're delighted to hear that our carers and office staff have met your expectations and provided you with the support you need. Your positive feedback encourages us to continue delivering the best care possible. We look forward to many more visits and ensuring any concerns are addressed promptly. Thank you for choosing us!


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Silverstars Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Silverstars Care is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) ) ÷ 68 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Silverstars Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Tina

Tina Merricks

Job Title: Registered Manager

Joined: 2023

Hello, I'm Tina, the registered manager at Silverstars Care. I thrive on challenges and strive for optimal results in my role.


My priority is delivering exceptional care to our members while ensuring all staff members feel valued. Outside of work, I cherish time with my family and indulge in well-deserved holidays. I'm also a passionate animal lover, with four dogs and four cats.


Abbie

Abbie Bonning

Job Title: Deputy Manager

Joined: 2022

I'm Abbie, the deputy manager at Silverstars Care. My passion lies in delivering top-quality care to individuals in their own homes. Beyond work, I enjoy fitness and gym sessions, along with cherished moments spent with family.


My duties include meeting new clients to discuss their care preferences, training new staff for optimal care provision, and serving as a point of contact for client and carer inquiries.


Vicky

Vicky Osbourne

Job Title: Finance Manager

Joined: 2019

I'm Vicky, the Finance Manager at Silverstars Care. Beyond managing finances, I assist with administrative tasks and enjoy engaging with office staff, carers, and clients, providing a listening ear. Outside of work, I'm sociable, spending time with friends and family. I also love walking, often accompanied by my dog.


Tracy

Tracy Higgins

Job Title: Care Coordinator

Joined: 2023

Hello, I'm Tracey, the Care Coordinator at Silverstars Care.


My primary role involves ensuring that clients receive their scheduled care calls at the right times to meet their needs.


Additionally, I coordinate care visits for carers, aligning them with their availability throughout the day. Outside of work, I enjoy reading and indulging my inner child by building LEGO models. I cherish time spent with my family and, of course, my dogs.


Ewelina

Ewelina Wiesner

Job Title: CEO

Joined: 2015

SilverStars Care was founded in 2017 by Ewelina, a dedicated care professional with over two decades of experience in the field. Driven by a passion to deliver the highest quality of domiciliary care, Ewelina assembled a select team of caring professionals who shared her vision.


From the outset, Ewelina's focus has been to provide punctual, professional, and confident care, underpinned by fairness and heartfelt compassion.


Frequently Asked Questions about Silverstars Care

What Type of Services does Silverstars Care offer?

Silverstars Care offers Home Care.

How many Carers does Silverstars Care employ?

Silverstars Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Silverstars Care to verify any information. View our terms and conditions. Silverstars Care has a Platinum Service – more info.