Silverstars Care Reviews (12)
Silverstars Care has a Review Score of 9.9 (9.897) out of 10, based on 12 reviews in the last 2 years. Over all time Silverstars Care has 12 reviews.
Review from Ian B (Client) published on 14 January 2025
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from R W (Client) published on 3 January 2025
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4.0 out of 5
If changes to arrangements are in the pipeline I can usually contact a member of staff during the late afternoon. While ready to react to events carers can point to a very acceptable record
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Review from sue o (Daughter of Client) published on 3 January 2025
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5.0 out of 5
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Review from Pete H (Husband of Client) published on 31 December 2024
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5.0 out of 5
Also, I must say that not only are the staff friendly and cheerful, but they have shown great professionalism and have given me good advice about the care needs of a person with Alzheimer's.
All staff arrive on time, as per the comprehensive rota that the office sends out to me - which again is a real help for me to know when staff are arriving.
Overall, I am so pleased to have Silverstars helping my wife and I through this journey - I would highly recommend them.
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Review from A E (Son of Client) published on 31 December 2024
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5.0 out of 5
demands.
Very predictable and reliable. They have gone out of their way to increase calling frequency from 2x to 3x a day.
A good history and record of each visit is made and on the infrequent times I have called I
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Review from Alison C (Partner of Client) published on 13 September 2024
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5.0 out of 5
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Review from M W (Client) published on 31 May 2024
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5.0 out of 5
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for your wonderful review! We're thrilled to hear that you're happy with our support and services and find them to be excellent value for money.
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Review from S W (Son of Client) published on 30 May 2024
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5.0 out of 5
There have been a couple of times that I have been fortunate to be there, things would be a bit different.
Very friendly, and you can tell the people that care.
Some spend the time chatting with mum, 1 or 2 do what they have to and go.
Overall my mum is
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for your thoughtful review. We're delighted to hear that overall, you find our care amazing and that your mum is happy. We appreciate your observations about our team. We're committed to providing personal and attentive care, and your comments will help us continue to improve. If there's anything more we can do, please feel free to reach out.
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Review from Roger D (Husband of Client) published on 30 May 2024
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5.0 out of 5
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for your kind words. We're glad to hear that the care provided has been excellent and that the daily 9:00 am visits are working well for you and your wife. Ensuring your wife receives her morning wash and regular skin checks is a top priority for us, and we're pleased to know it has been done consistently. We are committed to maintaining this high level of care. If you ever need anything more, please don't hesitate to reach out.
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Review from Susan B (Daughter of Client) published on 29 May 2024
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5.0 out of 5
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you are satisfied with the care provided by our Silverstars Care team. Ensuring the well-being and happiness of your mother is our top priority, and it's wonderful to know that our staff and carers have met your expectations. We pride ourselves on being friendly, reliable, and thorough, and your peace of mind is incredibly important to us. Your appreciation is a great motivation for our team to continue delivering the highest quality of care. If there's anything more we can do for you or your mother, please don't hesitate to reach out. Thank you once again for your trust and support. Warm regards.
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Review from L E (Daughter-in-law of Client) published on 29 May 2024
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5.0 out of 5
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with the extra care provided for your mother-in-law during your holiday in May. It's wonderful to know that our team was able to meet your expectations with punctual and attentive care, allowing you to enjoy your time away without any concerns. Your peace of mind and your mother-in-law's well-being are our top priorities. We greatly appreciate your kind words and look forward to continuing to provide excellent care and support. Should you have any further requests or feedback, please feel free to reach out.
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Review from Richard D (Client) assisted by family/friend published on 20 May 2024
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5.0 out of 5
Reply from Toni, Marketing at Silverstars Care
Thank you so much for your kind words! We're delighted to hear that our carers and office staff have met your expectations and provided you with the support you need. Your positive feedback encourages us to continue delivering the best care possible. We look forward to many more visits and ensuring any concerns are addressed promptly. Thank you for choosing us!
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Overview of Review Score
The Review Score of 9.9 (9.897) out of 10 for Silverstars Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for Silverstars Care is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) ) ÷ 68 Ratings = 4.897
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Silverstars Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
