What Type of Services does Same Ways Care Ltd offer?

Same Ways Care Ltd offers Home Care.

How many Carers does Same Ways Care Ltd employ?

Same Ways Care Ltd employs 16 carers.

Same Ways Care Ltd, 78 Cumnor Road, Boars Hill, Oxford, Oxfordshire OX1 5JP

Review from Christopher B (Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience

Very High Turn Over of Staff, Poorly Managed and Training The Staff Spend More time on Administration in a visit than looking after Clients, Sexist There is a Culture of Woman's and Mans Work e,g washing and cleaning left for Women to do on the next visit!
No Staff Know how to use the admin system

not enough time between clients to cope with Oxford Traffic, then it's the clients who suffer as staff are left to work excessive hours. Spending time watching training videos to find out how to do the job in my and at my expense and in my flat. Because of very poor training of Sponsored Overseas Staff? WHO ARE EXPECTED TO UNDERSTAND DRUGS TAKEN AND RECORD EVERY DRUG INDIVIDUALY RATHER THAN TAKE OF PHOTO AND FILL IT IN IN COMPANY TIME NOT MINE! No Mims Or BNF No Supplements or Vitamins recorded.15 prescribed Tablets and its taking 15 minuets to explain and record. Every Visit. Care is being missed because of Very Poor Management and Delegation of Staff. Plus Very Disgruntled Staff.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

We are sorry you have submitted this review without first speaking to the Management team. We would have been happy to discuss your personal views and concerns. We endever to reply to any concerns our clients, families and staff have within a timely manor, either face to face or over the phone. We are an equal opertunities employer and do not discrimate amongst our staffing team or clients, ensuring dignity and respect at all times. All our staff recieve training on induction and are updated when new legislation or systems require this. Working time regualtions are observed by the company and staff regarding contracted hours.Do contact the management team if you wish to discuss this further.

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Review from C S (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience

They are always polite to me and always on time there very nice to me and gentle. I am always satisfied with the outcome.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your kind comment I will pass this on to the team.

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Review from B S (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

The care team headed by the supervisor were all very diligent and caring. They were always thorough, caring, kind and on time. I would not hesitate to recommend the team and was sorry to see them go.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your positive comments. I will pass this on to the team. If you should ever need us again please contact us.

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Review from S B (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

The manager and the team are very friendly and polite to us.
I still have not met some of Mum's carers but my elder brother has and has only said good things about them.
We also have the district nurses coming now thanks to the management.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your feedback. I will be sharing this with the team. We are happy to help where we can and support our clients and families.

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Review from Victoria M (Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience

My experience of Same Ways Care after my hip replacement operation was in every way positive. The care workers were all very kind and efficient and turned their hands to cleaning, pegging out washing, and ironing as readily as caring for me personally with ointments, moisturisers and other personal

care tasks. I could not recommend them more highly.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you very much for taking the time to review us. We are glad that you were happy with the service we provided and your recommendation.

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Review from Richard L (Son of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience

The personal care given by the team ensured our mother's remaining time spent at home with her family was dignified. All members of the team worked hard to provide our mother and our family with direct and easy access to questions and solutions when requested.
A very professional, organised and caring

team.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your lovely review and kind words. It was our pleasure visiting your mum and enabling her to stay at home as she wished. Your thanks will be passed on to the team.

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Review from Celia G (Wife of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience

Whilst initially nervous about carers coming to help with my husband during the later stages of his palliative care, we were both given an unexpected boost by the Same Ways Care team that came to our assistance. The individual members of the team were all interesting, intelligent, thoughtful, dedicated,

kind, focussed, hardworking, reliable and in possession of a range of specialist nursing skills. It was a joy to get to know each other and made the morning visits a pleasure that set us up well for each day. Having a lead carer who came every single day was very special. It is with love and enormous gratitude that I thank the team for doing a fantastic job of looking after my husband and taking care of me too.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your lovely review and humbling comments about the team. It was our pleasure visiting both of you and will miss our visits to you. Of course your kind words will be passed onto the team. We wish you all the best for the future and will always be here if you need us.

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Review from Roger H (Son of Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

Your company has always been very considerate of my mum.
This has been much appreciated knowing that she is safe and well looked after.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your positive feedback. We will share this with the team.

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Review from William C (Husband of Client) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience

It is led from the front by the owner/manager of the care service. One day when they were short-staffed, and what care company is not short-staffed these days, the owner/manager came to our house herself early in the morning to wash and shower my wife. That is what I call a personal service.
When

we needed a carer for my wife as her dementia progressed, we joined Same Ways Care on the recommendation of a close friend who used them. She has been a highly respected nurse and health visitor. She really knew about standards of care! The two senior carers from Same Way who have looked after my wife are pure gold! They set an example that is difficult for others to emulate.
Thank you to the whole team.
I am only 90, but when decrepitude catches up, I'll be on the phone to Same Ways!

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your very kind review. We wish you and your wife all the best for the future, and if you should ever need us again, please let us know.

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Review from S G (Granddaughter of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience

My grandmother has been receiving support from Same Ways Care due to her health deteriorating and needing a little extra support around the house. The care she is receiving has been brilliant; they pop in the see her and help with all the necessities. My grandmother always speaks fondly about the people

who come over to care for her and how they always make a cup of tea and take the time to speak with her. I could ask for better support for her.
I would recommend Same Ways Care to anyone who has a family member who needs support throughout the day.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your kind review. I will pass your thanks on to the care team.

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Review from William J (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

This is an excellent service and very happy.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your positive feedback. We will share this with the team.

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Review from N P (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience

Same Ways cared for my mother at her home from the end of the "lockdown" in 2021 until the end of March this year. They provided a team of dedicated staff who: - made her cups of tea, prepared her meals, managed the food supply in her fridge, secured medication when it ran out, - liaised with multiple

different adult social care organisations, healthcare organisations, GP practice, district nurse and hospitals (which is a project management job in itself) and - made her beds, did her washing, chatted to her, brought in their paintings and artwork and managed multiple crises as they occurred. They kept me up to date, and I had regular status updates and planning calls with Same Ways. All-round, the team were very supportive, and many individual carers went out of their way to help my mum.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for such a lovely review. It was a pleasure looking after your mum. She was very much liked by the team who visited her. We wish her and your family all the best for the future.

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Review from R E (Niece of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

My aunt was supported by Same Ways Care when her health deteriorated. The care she received was excellent, she was treated with dignity and respect, and carers often went the extra mile for her, taking her for coffee or to the garden centre. Nothing was too much trouble for them, which made my aunt

very happy. Management was very helpful when I called the office, especially towards the end of my aunt's life. Thank you, Same Way Care, for a love experience in caring.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for such a positive review. We will pass on your thanks to the team.

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Review from Christine I (Niece of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

The overall service provided to my aunt was very good, and some staff exceeded their remit in their efforts to encourage my aunt, who has dementia, to call and drink; some even brought treats in for her. It was not always easy to find out how my aunt was progressing since paper care notes were moved

to online recording, but care managers provided updates where required. The billing system was not always that transparent, but staff dealt with queries about discrepancies and did their best to resolve them. Overall, I was very happy with the care given to my aunt.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your review. We continually seek improvement and updated systems to enable us and our carers to provide a personal service. I am sorry you found the billing process difficult at times. We do not have any influence in how the council deal with their billing process, but I understand that the Financial Director, for Same Ways, supported you in trying to understand these issues.
We will pass on your kind comments to the team.

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Review from Barbara H (Client) assisted by family/friend published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience

Very pleased with all the carers I have!

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your kind review. I will pass your comments on to the care team.

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Review from Janet A (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum and I are very pleased with her care from Same Ways. The carers she has from day to day are always kind, caring and helpful. Thank you very much.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your kind review. We endeavour to match up our care team with our clients. We will pass on your thanks to the team.

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Review from J B (Niece of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

Same Ways were always caring for my relative, sometimes in challenging circumstances. One criticism is that information did not flow from Same Ways to family members as well as I would have liked.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your review and your feedback. We will take on board your comments.

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Review from P T (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy with the service I get and with all the carers.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your review. We appreciate your positive comments and will feedback to our staff.

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Review from D J (Client) assisted by family/friend published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience

I am being looked after very well. The carers are always helpful, and I am happy with the service that is provided.

Reply from Theresa Whitford, Manager at Same Ways Care Ltd

Thank you for your kind comments in regards to the team members. We always look forward to feedback so we can provide a better service.

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Review from T G (Daughter of Client) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy with the service provided by Same Ways Care Ltd for my mother. The carers treat her and care for her in both a professional and kind manner. When my mother and I go away for a few days, Same Ways provide a carer to come with us. Because of this, I am able to enjoy our time together;

the carer takes full responsibility for my mother's needs, giving me the time to completely relax.

Reply from Theresa Whitford, Registered Manager at Same Ways Care Ltd

Thank you for your kind review. We like to try and match our team with our clients and are glad that we can support you and your mother both at home and on holidays.

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