Serendip Home Care

12 The Parade, Ashley Road, New Milton BH25 5BS
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9.9 38 Reviews
  • Serendip Home Care, New Milton
Serendip Home Care based is a trusted and well-established community care provider with over 30 years of experience in the care industry. Their care at home services are available to individuals aged over 18 and above. Their services are available in the counties of Dorset, Hampshire and Surrey.

At some stage in life, daily tasks become a little too difficult to overcome. Perhaps you have less mobility than before, because of illness or an accident. It could be that one or two things are becoming more difficult and you need some support. Or perhaps you would appreciate having a companion to be around from time to time.

Whatever your requirements, this is where Serendip can help. They can help you overcome the daily struggles and assist you with quality time in the comfort of your home.

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Care Provided by Serendip Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Serendip Home Care Ltd
  • Person in charge
  • Kate Crawford (Registered Manager)

Funding & Fees Guide for Serendip Home Care

  • Prices

  • Start From £22.88

  • Competitive prices available on request
    Speak to Our Team for available Discounts %
    Current offer 10% off for all New Customers
    Free Assessment of Care
    Free First Care Visit (30 minutes)

Serendip Home Care Reviews (38)

Total of 38, showing 1-20
9.9

Serendip Home Care has a Review Score of 9.9 (9.892) out of 10, based on 17 reviews in the last 2 years. Over all time Serendip Home Care has 38 reviews.

Overall Experience

  • 36
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Date Published

38
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21

Review from P L (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very happy with the carers who visit him they are friendly and spend time talking to him about interests they may have in common.
They always make sure he is happy when they leave him.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you for your feedback. The Care Team will be pleased to hear your kind words.


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Review from Mark W (Son of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I are very happy with the service that he receives from Serendip Home Care. The staff right from the top down to the carers are always very happy to help, to find what you the client want and need. Caregiving is not an easy job, and very often it's reflected in the attitude of the staff.
Over the years my dad has had many "care agencies" try to provide the care that he requires in a dignified, respectful caring manner, Serendip has been the only one who is able to provide the "care" that should be central to and an integral component of the job.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you for your kind words. Your feedback is very much appreciated by Serendip Home Care Team.


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Review from Michael S (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serendip Home Care has provided carers for our client who has been the subject of a Deputyship Order for a number of years. They have always looked after our client very well, and they have been empathic and intuitive as to the client's needs. Serendip provides good feedback and are always on top of
problems when they arise.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you for your positive response. Your feedback is very appreciated by our Team at Serendip Home Care.


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Review from Karen M (Wife of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The young ladies are very cheerful and polite.
They just deal with my husband's changing behaviour on a day to day basis. This does change as he has dementia.
If there are any issues they advise me about them and suggest what would be the best remedy. This takes away the constant worry and provides
me with reassurance.
They remain calm with my husband and help reduce the stress.
The Office is very quick to help with any problems and sort out any issues.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you so much for providing us with this wonderful feedback.


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Review from Irene B (Wife of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is excellent. The carers are cheerful and helpful, time keeping is excellent.
I couldn't wish for better care and respect given to my husband.
He looks forward to seeing his carers every day.
They give help to any problem we have cheerfully.
Would recommend this company.

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Review from Deric P (Partner of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the time my partner has had a member of Serendip Home Care attending to her, everyone who came has been excellent, all have been very attentive and dedicated, nothing is too much trouble and they are always very cheerful.

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Review from D H (Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with dignity. Polite, friendly but not familiar, efficient, discreet
I have had experience with other companies and find Serendip the best. They are very accommodating.

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Review from Rosemary B (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Serendip carers enough for their help during the last 3 years assisting me with my mum throughout the year whilst my brother and family had holidays. Mum always looked forward to seeing them and would always say I want the same carers next time which was lovely to hear. Would certainly
not hesitate to recommend them. Thank you so much.

Reply from Kate Crawford, Care Manager at Serendip Home Care

Thank you for your kind words. Your feedback is valued by our Team at Serendip Home Care.


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Review from Paul K (Son of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They looked after my mum very well.

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Review from Pamela K (Client) assisted by family/friend published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They looked after me very well. Dropped me off to do my shopping and very helpful when I was not very well.

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Review from J G (Wife of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Serendip Home Care since June 2023 and have been very happy with the service provided. The carers have all related well to my husband and he has been confident in their company, looking forward to their visits.
If it has been necessary on my part to change dates or times, the office
staff have always been so helpful and supportive.
From our experience, l would happily recommend the company.

Reply from Kate Crawford, Care Manager at Serendip Home Care

Thank you for your kind words. Your feedback is much appreciated.


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Review from Angela J (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. Mum likes the carers that visit and enjoys the chat and often a laugh. They are always careful and considerate. I am going on holiday and have no qualms about asking them to look after her whilst we are away. The direct debit setup makes it easy to pay the bill and I always
get a breakdown of charges. Mum also likes to have the list of carers coming for the week so she knows who is coming.

Reply from Kate Crawford, Care Manager at Serendip Home Care

Thank you for your kind words. Your feedback is much appreciated


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Review from Christopher S (Husband of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and reliable staff who were pleasant and nice to have around. They did the job very efficiently and provided the care needed. They arrived on time and it all worked well.
We needed a reliable and helpful service which is what we got.

Reply from Kate Crawford, Care Manager at Serendip Home Care

Thank you for your kind words. Your feedback is much appreciated


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Review from Victoria K (Daughter of Client) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Serendip Home Care for several years now. They have a very good range of carers who have always shown mum great care. Mum is really fond of her carers and I would recommend using their service for relatives to stay in their own home for as long as possible.

Reply from Kate Crawford, Care Manager at Serendip Home Care

Thank you for your kind words. We are pleased to see your positive feedback it means a lot to us.


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Review from Jane G (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies always go above and beyond for Mum. Always punctual, they are kind and caring as Mum is deaf and partially sighted. Serendip office always available to call and help if they can. I’m happy to leave Mum in their capable hands if I go on holiday, which has been the only agency I felt able
to do this with.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you for your outstanding feedback. We are happy to see Serendip Home Care is able to fully support you and your relative. We strive to provide excellence.


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Review from Paul C (Son of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy experience with Serendip Home Care, would recommend the friendly staff and management approach. Care for my bed-bound mum was approached with dignity and kindness. Helpful suggestions and knowledge on setting up the care was extremely helpful by the management team.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you for your kind words. Your feedback is very important to us.


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Review from L S (Daughter-in-law of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is so happy with the carer she gets from Serendip. Her carer comes every week and takes her out shopping in the local village. They have become good friends, and my mother-in-law relies on her for a lot. She has forged a professional relationship of reliability, trustworthiness and
above and beyond care while keeping my mother-in-laws pride and dignity intact. We, as a family, are very happy with the service and have recently added in a second day of care as her health declines.

Reply from Kate Crawford, Care Manager at Serendip Home Care

Thank you so much for your wonderful feedback.


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Review from L F (Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very polite and helpful.

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Review from Marie-Anne K (Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the carer does not speak very good English, she is always willing to learn and remembers things she has done before. She is always smiling and happy despite feeling the cold and is always willing to learn new things. She is an asset to your team.

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Review from Peter D (Son of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 12 months provided Mum with the care to remain independent in her own residence, and before that, helped my frail dad with personal hygiene regime for many months before he eventually had to be admitted nursing home. All up, very supportive and attentive.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Dear Peter, thank you so much for your supportive feedback.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Serendip Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Serendip Home Care is calculated as follows: ( (91 Excellents x 5) + (11 Goods x 4) ) ÷ 102 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serendip Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Katarzyna

Katarzyna Crawford

Job Title: Registered Manager

Joined: 2020

We are pleased to introduce Kate, our esteemed Registered Manager, who joined Serendip Home Care in 2020. Kate comes with a wealth of experience, having managed our sister company, Hillyfield Rest Home, showcasing her dedication to her role. Kate brings with her an impressive 16 years of experience in the healthcare sector, where she has excelled in various roles such as Carer, Team Leader, Supervisor, and Deputy, and demonstrated proficiency in HR Management, Accounting, People Management, Safeguarding, and Quality Assurance. Kate has consistently showcased her leadership capabilities, steering the team towards maintaining high-quality standards.


She has become a well-known and respected figure in our local community for her dedication to providing excellent care. Her educational background includes the completion of Level 3 ILM in Management and Level 5 in Health and Social Care, further solidifying her expertise in these areas. Kate is known for her approachable nature, ambition, and hands-on approach to supporting the team in every aspect of their work. We are fortunate to have Kate as an integral part of our team, and we look forward to continuing to benefit from her wealth of experience and leadership.


Lynn

Lynn Parrish

Job Title: Deputy Manager

Joined: 2019

Lynn joined Serendip in July 2019 as a Carer and has found this job to be very rewarding. After spending 12 months getting to know our clients, she felt it was the right time to take on more responsibility and accepted the position of Care Coordinator. Lynn has been promoted to Deputy Manager in April 2023.


She has completed her Qualification Level 3 in Health and Social Care. In her spare time, Lynn likes going out with family and completing different activities and attending music concerts. She is an asset to the team.


Jaime-Leigh

Jaime-Leigh Bursey

Job Title: Care Coordinator

Joined: 2022

Jaime Joined Serendip in January 2022 as a Care Assistant.


She has been working hard to provide our clients with excellent care support and has proven that she goes over and beyond for our clients. Jaime accepted the part-time role of Junior Care Coordinator in February 2023. She is learning her role well and will be taking on level 3 Qualification in Health and Social Care.


Jess

Jess Anker

Job Title: Care Field Supervisor

Joined: 2024

Jess joined Serindip in October 2024, bringing over seven years of experience in the care sector. She has achieved her Level 3 qualification in Health and Social Care and has a wealth of hands-on experience. Driven by her passion for growth and professional development, Jess transitioned to the office side of care, stepping into the role of Care Field Supervisor at Serindip.


Outside of work, Jess enjoys quality time with her husband, their two children, and the family dog, often exploring the outdoors on long walks.


Frequently Asked Questions about Serendip Home Care

What Type of Services does Serendip Home Care offer?

Serendip Home Care offers Home Care.

How many Carers does Serendip Home Care employ?

Serendip Home Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Serendip Home Care to verify any information. View our terms and conditions. Serendip Home Care has a Platinum Service – more info.