Serendip Home Care

12 The Parade, Ashley Road, New Milton BH25 5BS
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9.9 38 Reviews
  • Serendip Home Care, New Milton
Serendip Home Care based is a trusted and well-established community care provider with over 30 years of experience in the care industry. Their care at home services are available to individuals aged over 18 and above. Their services are available in the counties of Dorset, Hampshire and Surrey.

At some stage in life, daily tasks become a little too difficult to overcome. Perhaps you have less mobility than before, because of illness or an accident. It could be that one or two things are becoming more difficult and you need some support. Or perhaps you would appreciate having a companion to be around from time to time.

Whatever your requirements, this is where Serendip can help. They can help you overcome the daily struggles and assist you with quality time in the comfort of your home.

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Care Provided by Serendip Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Serendip Home Care Ltd
  • Person in charge
  • Kate Crawford (Registered Manager)

Funding & Fees Guide for Serendip Home Care

  • Prices

  • Start From £22.88

  • Competitive prices available on request
    Speak to Our Team for available Discounts %
    Current offer 10% off for all New Customers
    Free Assessment of Care
    Free First Care Visit (30 minutes)

Serendip Home Care Reviews (38)

Total of 38, showing 21-38
9.9

Serendip Home Care has a Review Score of 9.9 (9.892) out of 10, based on 17 reviews in the last 2 years. Over all time Serendip Home Care has 38 reviews.

Overall Experience

  • 36
  • 2
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Date Published

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21

Review from Katie F (Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all over the board.
Very caring.
Time-keeping is excellent, and if late, there's always a good reason for it.
Cares age. If you feel sad or low, they will do their best to fix problems for you, and if they can't then, they will go out of their way to be able to help.
Well done, Serendip;
you are a great team!
Always on hand if you need anything/chat about anything from the smallest thing, it counts as far as Serendip is concerned, and nothing is too much trouble for the team to sort.
Love you guys to bits 100 per cent out of 100.

Reply from Kate Crawford, Registeredf Manager at Serendip Home Care

Dear Katie, thank you for your positive feedback.


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Review from Paul W (Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally, Serendip Care has been excellent. I feel qualified to make this statement because I survived the ‘care’ I received from others who identified themselves ‘care’ agencies. The carers that come to me are all, and without exception, genuinely interested in delivering the high quality of care
I require. To be quite honest, this quality can not be taught and can only be described as an inherent quality! It is an intrinsic part of their makeup. It’s in their DNA. In my opinion, and it has to be said, this standard has only been achieved and maintained because management is selective. They hand pick their team. Then lead them. It goes without saying, this standard of excellence is only achieved because management is, in it’s itself, excellent. Finally, for me, as a service user, ‘my’ carers demonstrate a genuine interest. It’s not only because it’s their job, but because it’s their calling. A dedication. I dread the day when through necessity, we part company.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Dear Paul, thank you so much for this outstanding review. We are extremely proud of our team and their achievements. We will ensure to continue to keep up with our excellent standards provided by Serendip Home Care. We have passed this review to our health care assistant's to give them positive feedback they will feel apricated to receive.


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Review from Andrew S (Son of Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided evolved to watch changing requirements and excelled expectations.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you for your kind words and for using Serendip Home Care as your service provider. Your feedback is valuable to us.


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Review from Val C (Cousin of Client) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Serendip to support my elderly cousin for the last ten months of her life. The carers visited three times per day and greatly enriched her life. They were so kind and helpful and undertook their tasks efficiently, which meant they were able to spend any remaining time providing companionship
by chatting and taking her for a short walk around her garden, which she loved so much. Having worked with other care agencies in the past, we couldn’t recommend Serendip highly enough. A huge thank you to all the team.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you so much for your outstanding review. We are so pleased we were able to support your cousin and be a part of her life. Thank you again for your kind words.


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Review from S A (Niece of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serendip has been supporting my aunt for several months. During that time, she has come to rely on them for contact, personal care and meals. She is very fond of all of them and trusts them as she knows they will care for her as she needs. As she has declined, the carers have been sympathetic and sensitive.
The management of Serendip has been easy to talk to and respond to any update on my aunt's needs. I am very pleased with their service to us as a family.

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Review from Christine W (Friend of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked Serendip to provide care for my good friend about a month ago after looking online at many companies. Serendip has provided excellent care. Nothing is too much trouble for the carers, and they often go above and beyond what is asked. There is great attention to detail, and even more importantly,
my friend is listened to and respected. All the requirements I had listed have been noted and carried out. One carer even cuts and dries my friend’s hair.
What is excellent too, is that any concerns I might have, are responded to immediately by phone or email. Nothing seems too much trouble for them. I recommend Serendip 100%. Many thanks to you all.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you so much for your outstanding review. We are pleased to see the feedback you provided. It really means a lot to us. Thank you.


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Review from John G (Husband of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service excellent, very careful and sympathetic, helpful in all ways.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Dear John, thank you for your kind words. We are pleased to see such positive feedback. Thank you for choosing Serendip as your Care Provider. Kind Regards.


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Review from R C (Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with Serendip's services in all respects. I have used them since June 2021, three times a week for a short time (30 minutes), but if my disability increases, it may have to be for longer. I usually have the same carers.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Thank you for your kind words. We are pleased to see such positive feedback. Thank you for choosing Serendip as your care provider. Kind Regards.


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Review from P J (Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July 21, I became disillusioned with the then home care providers, and I decided to change. That was a good decision, and for the past 9-months, I have enjoyed the services provided by Serendip. I am particularly impressed with the way they communicate with their client and with a professional attitude
from the carers. After each visit, I feel a better person.

Reply from Kate Crawford, R M at Serendip Home Care

Thank you so much for your outstanding review. It is always a great pleasure to see you and provide our services.
Kind Regards


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Review from Peter J (Son of Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care my parents get.

Reply from Kate Crawford, R M at Serendip Home Care

Dear Peter, thank you for your kind comments. It is a pleasure to provide support to your parents. Kind regards


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Review from Andrew B (Client) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serendip was extremely helpful and supported my wife to care for me whilst we were away on holiday. Serendip provided me with the same two carers throughout my week stay, which was great for consistency.


One care was professional, punctual and provided excellent care. He has exceptional knowledge

about caring for people with disabilities and was flexible too in his approach. The other carer was professional, competent, and personable. Both carers are an asset to the company.
We wish to thank Serendip for providing such wonderful care during our staycation.

Reply from Kate Crawford, Registered Manager at Serendip Home Care

Dear Andrew, thank you for your kind comments. It was our pleasure helping you guys enjoy your much-needed staycation.
Kind Regards.


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Review from Ian T (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff who have helped me in the morning and evening are very helpful, cheerful and treat me with dignity.

Reply from Kate Crawford, Care Manager at Serendip Home Care

Thank you for your fantastic review, wishing you all the best from Serendip Team.


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Review from D O (Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as the need for my care was identified by professionals, Serendip made contact with me and visited for an assessment the same day, promptly arranging regular care visits. All visits have been prompt and at a time that suites us. The visiting staff were friendly, knowledgeable and capable. Serendip
has been particularly perfect in every way!

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Review from Adrian B (Son of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can I say but give this care company ten out of ten... from calling to arrange care for my dad to having a meeting with the manager the following day, to start his care the next week, the carers in my dad's words are 'angels' and I must say I have seen a change in him, 100 per cent. He looks
forward to their arrival, the whole company is very professional. Thank you for what you do, you're a credit to the care community.

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Review from Ruth G (Daughter of Client) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable and friendly service. My mother is very happy with the care that she receives - she has the same carer every visit which is reassuring for her.

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Review from David L (Son of Client) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old father has been receiving care from Serendip for the past 9 months and we have been extremely happy with the quality of care and dignity with which they treat my dad, who has been suffering from memory difficulties. The care team is very responsive and communicate clearly with family
members. I also have been impressed by the flexibility and way they always strive to improve the experience of the person they are caring for and accommodate requests.

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Review from D C (Daughter of Client) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother is a spirited 'nearly' 90-year-old, determined to live in her much loved home and familiar surroundings. This is achieved with the outstanding quality of care provided by kind and professional Carers. The office support at Serendip Home Care is also exceptional - adjusting to the needs of
our Mother on a weekly basis with prompt and clear levels of communication. Thank you.

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Review from Caroline G (Daughter of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both received care briefly from Serendip Home Care. They received care tailored to their differing needs. Staff were kind and respectful and made sure their needs were well met. They kept us informed and were very approachable and responsive to questions and requests. I highly recommend their
excellent services.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Serendip Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Serendip Home Care is calculated as follows: ( (91 Excellents x 5) + (11 Goods x 4) ) ÷ 102 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serendip Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Katarzyna

Katarzyna Crawford

Job Title: Registered Manager

Joined: 2020

We are pleased to introduce Kate, our esteemed Registered Manager, who joined Serendip Home Care in 2020. Kate comes with a wealth of experience, having managed our sister company, Hillyfield Rest Home, showcasing her dedication to her role. Kate brings with her an impressive 16 years of experience in the healthcare sector, where she has excelled in various roles such as Carer, Team Leader, Supervisor, and Deputy, and demonstrated proficiency in HR Management, Accounting, People Management, Safeguarding, and Quality Assurance. Kate has consistently showcased her leadership capabilities, steering the team towards maintaining high-quality standards.


She has become a well-known and respected figure in our local community for her dedication to providing excellent care. Her educational background includes the completion of Level 3 ILM in Management and Level 5 in Health and Social Care, further solidifying her expertise in these areas. Kate is known for her approachable nature, ambition, and hands-on approach to supporting the team in every aspect of their work. We are fortunate to have Kate as an integral part of our team, and we look forward to continuing to benefit from her wealth of experience and leadership.


Lynn

Lynn Parrish

Job Title: Deputy Manager

Joined: 2019

Lynn joined Serendip in July 2019 as a Carer and has found this job to be very rewarding. After spending 12 months getting to know our clients, she felt it was the right time to take on more responsibility and accepted the position of Care Coordinator. Lynn has been promoted to Deputy Manager in April 2023.


She has completed her Qualification Level 3 in Health and Social Care. In her spare time, Lynn likes going out with family and completing different activities and attending music concerts. She is an asset to the team.


Jaime-Leigh

Jaime-Leigh Bursey

Job Title: Care Coordinator

Joined: 2022

Jaime Joined Serendip in January 2022 as a Care Assistant.


She has been working hard to provide our clients with excellent care support and has proven that she goes over and beyond for our clients. Jaime accepted the part-time role of Junior Care Coordinator in February 2023. She is learning her role well and will be taking on level 3 Qualification in Health and Social Care.


Jess

Jess Anker

Job Title: Care Field Supervisor

Joined: 2024

Jess joined Serindip in October 2024, bringing over seven years of experience in the care sector. She has achieved her Level 3 qualification in Health and Social Care and has a wealth of hands-on experience. Driven by her passion for growth and professional development, Jess transitioned to the office side of care, stepping into the role of Care Field Supervisor at Serindip.


Outside of work, Jess enjoys quality time with her husband, their two children, and the family dog, often exploring the outdoors on long walks.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Serendip Home Care to verify any information. View our terms and conditions. Serendip Home Care has a Platinum Service – more info.