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Seccare+ has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years. Over all time Seccare+ has 1 review.
Review from D T (Daughter of Client) published on 7 December 2023
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Dayo Agunbiade, Director at Seccare+
The care package referenced was taken over by SecCare+ as the provider that was in place could not carry on.
SecCare+ prides itself in providing quality care and our on-call service is always is always accessible.
The complainant had a conversation with the on-call and was advised that the carers did not leave her mother in the dark. Her mother's neighbour (left in the property when the carers left), turned off the light.
SecCare+'s manager called the complainant on Monday as requested. She was struggling with symptoms of the flu and therefore nasally in her speech. Time was taken to explain to the reviewer about the issues raised, including the transport challenges faced by the carers allocated to her mother on 3/12/23. The conversation ended with the complainant acknowledging that the care received by her mother at the time of the conversation was good.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.5 (1.500) out of 10 for Seccare+ is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.500 for Seccare+ is calculated as follows: ( (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Seccare+ is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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