Palm2Palm Home Care and Reablement Services

283 London Road, Westcliff-on-Sea SS0 7BX
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9.9 26 Reviews
  • Palm2Palm Home Care and Reablement Services, Westcliff-on-Sea
Palm2Palm Home Care and Reablement Services provide high-quality home care services and reablement services to help people live as independently as possible with person-centred support.

Staff are caring and compassionate and go the extra mile to help clients live their lives to the full.

All staff are fully referenced and DBS checked before being selected. They then undergo intensive training.

Show Palm2Palm Home Care and Reablement Services on the Map

Care Provided by Palm2Palm Home Care and Reablement Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kara Evans (Registered Manager)

Palm2Palm Home Care and Reablement Services Reviews (26)

Total of 26, showing 1-20
9.9

Palm2Palm Home Care and Reablement Services has a Review Score of 9.9 (9.865) out of 10, based on 13 reviews in the last 2 years. Over all time Palm2Palm Home Care and Reablement Services has 26 reviews.

Overall Experience

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Date Published

26
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Review from A G (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words can not express for the help and love from all the team. Myself and all my family will be forever grateful for all the help you have my husband. A big thank you.

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Review from Catherine M (Granddaughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my nan has received from Palm2Palm. I have been impressed with how accommodating and supportive they have been with her changing care needs. She had a rapid decline and needed two carers at a time which they arranged at very short notice. As her health improved
they supported the reduction in care level and encouraged her to mobilise and gain back more independence. They have got to know my nan well and have provided company for her as well as meeting her physical needs. My nan was not keen to have carers but she now knows her carers and enjoys her time with them. The management team have been very approachable and helped me with the practicalities of supporting my nan after she was discharged from hospital at one point and also general day-to-day things that help as I had not cared for an elderly relative before. Would highly recommend.

Reply from Kara Evans, Registered Manager at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, I will pass on your comments on. It means a lot to all of us.


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Review from Lisa C (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff and carers for looking after our wonderful Mum in the last month of her illness. You went above and beyond to make her as comfortable as possible and looked after her with dignity and respect. I know my mum was extremely grateful for your care when I could no longer manage
to look after her on my own. I would recommend your company to anyone who needs care.
Happy New Year to you all. Best wishes from myself and family.

Reply from Kara Evans, Manager at Palm2Palm Home Care and Reablement Services

Thank you for your review. All of the carers thought the world of your mum, as did the care coordinator and myself. It was our pleasure to care for your mum. Happy New Year to you and your family.


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Review from Jane W (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service my mother receives from Palm2Palm. The staff are always attentive and kind. I like to read the notes on the app so that I can check on her mood that day and what she has had to eat.

Reply from Caroline Davis, Care Coordinator at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, I will pass this onto the carers


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Review from M R (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience re: Palm2Palm is very good. The staff and management are very caring, co-operative and helpful. I sometimes have difficulty with communication. I am somewhat deaf and cannot always hear clearly as the staff are required to wear masks. When staff are likely to be late, their phone calls
have been greatly appreciated.

Reply from Caroline Davis, Care Coordinator at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, I will pass this onto the carers.


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Review from Grant L (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, courteous, caring and always keep me up to date with all issues, involving my mother, excellent service.
They are now also preparing meals for my mother 3 times a day, which is also a great weight off of my mind, that she is eating properly.

Reply from Erbil Gulhan, Director at Palm2Palm Home Care and Reablement Services

Thank you for your kind words. I will pass this onto the carers.


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Review from Deborah R (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having daily visits from Palm2Palm carers for the last two weeks and has told me every single day how wonderful they are. As well as overseeing her practical needs, they are providing companionship and compassion, both of which are as important to her as having help with her day-to-day
needs. Thank you Palm2Palm.

Reply from Caroline Davis, Care Coordinator at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, I will pass this onto the carers.


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Review from Margaret R (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely to have these young ladies from Palm2Palm helping. This does depend on me and on my depression, despair and my stress levels. I am sorry not helping. The care is excellent, of course.

Reply from Caroline Davis, Care Coordinator at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, I will pass these onto the carers.


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Review from Adrienne W (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very pleased with the care my dad receives, staff are always very caring, efficient and helpful and assist Dad with anything he requires. Any issues I have had have been addressed swiftly by management.

Reply from Erbil Gulhan, Director at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, I will pass this onto the carers.


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Review from K L (Son of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 250 miles away from my mum, so the quality of care is extremely important to me.
The carer has built a great relationship with my mum, which gives me huge reassurance about Mum’s care needs being met.
But more than that, the carer lets me know if Mum needs particular items of food for me to
add to the online shopping I do for her. She’ll also let me know if Mum’s prescriptions are getting low before I do the regular repeat prescription.
This attention to my mum’s needs, and keeping me regularly informed is hugely appreciated and reassuring.

Reply from Kara Evans, Manager at Palm2Palm Home Care and Reablement Services

Thank you for leaving us a lovely review. I will pass on your kind comments to the carer.


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Review from Caz C (Wife of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with Palm2Palm Home Care for many years now never ever had any problems and has just got better and better over the years. Well organised. Managers are top class always keeping us informed of any changes and working together as a team. Our new support worker is brilliant with my husband shows a
lot of care and is helpful to us both. We always appreciate everything the carers do.
So we highly recommend Palm2Palm for your homecare needs and support.

Reply from Kara Evans, Manager at Palm2Palm Home Care and Reablement Services

Thank you for taking the time to leave us a review. Thank you for your kind words, I will pass on your compliments to the carers.


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Review from J B (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had Palm2Palm caring for her since mid-February 2023. We had a few hiccups to start with on my mother's part, and this was all dealt with by Palm2Palm with patience, complete understanding, kindness and support. They have taken a weight off of my mind as I don't live or work locally. Once
everything settled and fell into place and knowing how they keep you informed and always at the end of the phone for any concerns, I feel I can step back from the worry to a degree, we can't help but worry about our loved ones, but Palm2Palm have made it easier! The office staff are always upbeat and reassuring, and in my opinion, recently went beyond the call of duty for my mother to help out as I was unable to be there to do what was required. It's only left to thank them, so thank you!

Reply from Kara Evans, Manager at Palm2Palm Home Care and Reablement Services

Thank you for taking the time to leave us a review. Thank you so much for your kind words; I will pass your review on to the carers.


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Review from Lina N (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and office staff at Palm2Palm have been brilliant. They have and still are looking after my dad really well, with patience, dignity and understanding. My dad has been in and out of the hospital in the past, and since using Palm to Palm after a bad experience with the agency provided by the
local authority, he has greatly improved. I am confident some of that is down to the care he is receiving from people who really do care. He has the same carers and at regular times, which is very important for him. He requested male carers when possible, and that has been provided for him. Any concerns about my dad have always been addressed efficiently, and I would definitely recommend them to anyone who asked me, as I know how difficult it is to find the right care for your loved ones, especially when they have always been so independent and private like my dad. The carers take the time to talk to my dad, which is fantastic and don't just rush in and out, which is what I feared.

Reply from Kara Evans, Manager at Palm2Palm Home Care and Reablement Services

Thank you so much, Lina, for taking the time to write us a review. Thank you for your kind words; I will pass your comments on to the carers.


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Review from L W (Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a current client of Palm2Palm, I just wanted to say how happy and delighted I am with the care that I am receiving. The staff in the office are always on hand to answer questions I have. I get a weekly planner so I know who is coming; I have a team of regular carers so they know me and my routine.
The carers are fantastic and really care which makes such a difference. They turn up on time and are so friendly. I'm really lucky to have found them as I feel part of a family that really cares which is so important to me as I do not have family near me. I cannot rate them enough they have really given me hope that I can get some of my independence back.

Reply from Kara Evans, Manager at Palm2Palm Home Care and Reablement Services

Thank you for taking the time to write such lovely words. I am so pleased that you are happy with the care. I will pass on your comments to the carers.


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Review from J B (Client) assisted by family/friend published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service again throughout the year. Great carer's who do a very good job. Friendly, helpful staff and office staff have been great as well.

Reply from Kara Evans, Manager at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, we really appreciate you taking the time to give us such positive feedback. I will pass your review on to the carers.


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Review from G N (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the care my mum has received over the last 3 years, she had a major operation and was left with a stoma bag. This left her very weak and poorly when leaving the hospital, the care my mum receives is the utmost the best. Her confidence has returned and she is back to her normal self because
of the encouragement and care. Her carer is consistent and regular - four times a day - and is very good to my mum and has built such a wonderful trust.
Cannot recommend this company enough and the Manager has been very helpful and understanding over any concerns.

Reply from Kara Baylis, Manager at Palm2Palm Home Care and Reablement Services

Thank you for your kind words, we really appreciate you taking the time to give us such positive feedback. I will pass your review on to the carers.


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Review from Terence S (Son of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with the care received by the kind carers and staff at Palm2Palm Home Care. Every request we’ve made has been dealt with professionally and in a friendly manner. Initially, we were incredibly worried about passing on the care needs of my parents to someone else but have had our
minds put at ease by the compassion and care shown by not only the carers but also the manager. They have been so flexible with my parent's care needs and have also taken away the burden of housework so we can spend quality time with them. I highly recommend Palm2Palm Home Care. They always try to do their very best and are understanding and easy to talk to. On a final note, we especially like the 24 hours, 7 days a week phone number in emergencies. Thank you so much Palm2Palm Home Care- we couldn’t have managed without you.

Reply from Kara Baylis, Manager at Palm2Palm Home Care and Reablement Services

Thank you so much for your positive feedback. All of our carers enjoy going to support your mum and dad. Thank you for your kind words.


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Review from Zoe R (Daughter of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The organisers and staff at Palm2Palm Home Care are truly amazing. Nothing is too much trouble for them to do. My mother has 4 visits a day and the service is personalised and caring; she is happy to let carers help her wash and organise her food- something she didn’t like to do before Palm2Palm Home
Care. The company has taken part of the burden of caring for an elderly relative away from me, thus reducing a lot of the stress. I would highly recommend them to anyone looking for care for a relative.

Reply from Kara Baylis, Manager at Palm2Palm Home Care and Reablement Services

Thank you so much for your kind words and positive feedback, we really appreciate you taking the time to leave this review.


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Review from Kate J (Daughter of Client) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Palm2Palm Home Care and Reablement Services have assisted in getting my mum back to mobilising independently. They assist her with personal care too. All the carers have formed lovely friendships with my mum and go above and beyond to support her in anything she needs within the home. All carers have
shown a professional manner, caring and attentive towards Mum.

Reply from Kara Baylis, Manager at Palm2Palm Home Care and Reablement Services

Thank you for your feedback. We are pleased to hear that your mum is regaining her independence with the help of the carers and we appreciate the positive comments on the care received and we will pass this on.


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Review from Carole M (Daughter of Client) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 91 and has Dementia. The care she receives has been excellent. All of the carers treat mum with compassion and dignity, have a laugh and joke as if she is a member of their family. The manager has bent over backwards to get her extra help and equipment that she now needs. I cannot thank them
all enough. I don't know how I would cope without their invaluable help.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Palm2Palm Home Care and Reablement Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Palm2Palm Home Care and Reablement Services is calculated as follows: ( (64 Excellents x 5) + (10 Goods x 4) ) ÷ 74 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Palm2Palm Home Care and Reablement Services is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

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Kara

Job Title: Manager

Joined: 2018

I have been working for Palm2Palm since 2018. I have been the manager since 2020.
I have been in the care sector for over 22 years.
I am fully trained in: Fire Safety, First aid, Food Safety, Health & Safety, Infection Control, Medication administration, Assisting Moving & Handling, Safeguarding, Dementia Awareness, Catheter Care, Diabetes Awareness, Equality, Diversity & Inclusion, Mental Capacity Act, Falls awareness, LGBT Awareness, Nutrition & Hydration, Pressure Area Care, Behaviours that Challenge, Learning Disability, Autism, Duty of care, GDPR and Dysphagia, Complaints Handling, End of Life, Person centred Care, Appraisal and Care Certificate Assessor.


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Caz

Job Title: Care Co-ordinator

Joined: 2022

I have lots of experience in the care industry. I started as a care coordinator for palm2palm in May 2022.


I am fully trained in: Fire Safety, First aid, Food safety, Health & Safety, Infection Control, Medication administration, Assisting Moving & Handling, Safeguarding, Dementia Awareness, Catheter Care, Diabetes Awareness, Equality, Diversity & Inclusion, Mental Capacity Act, Falls awareness, LGBT Awareness, Nutrition & Hydration, Pressure Area Care, Behaviours that Challenge, Learning Disability, Autism, Duty of care, GDPR and Dysphagia. I also have my NVQ level 2 in health and social care and i am currently working towards my Level 3.


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Laila

Job Title: Senior carer

Joined: 2018

I have worked for Palm2Palm since 2018. I am a senior carer with over 18 years experience in Care.


I am fully trained in: Fire Safety, First aid, Food safety, Health & Safety, Infection Control, Medication administration, Assisting Moving & Handling, Safeguarding, Dementia Awareness, Catheter Care, Diabetes Awareness, Equality, Diversity & Inclusion, Mental Capacity Act, Falls awareness, LGBT Awareness, Nutrition & Hydration, Pressure Area Care, Behaviours that Challenge, Learning Disability, Autism, Duty of care, GDPR and Dysphagia. I also have my NVQ level 2 and my NVQ Level 3 in health & Social Care.


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Dwaine

Job Title: Carer

Joined: 2022

I have worked for Palm2Palm since 2022. I have lots of experience in the care industry.
I am fully trained in: Fire Safety, First aid, Food safety, Health & Safety, Infection Control, Medication administration, Assisting Moving & Handling, Safeguarding, Dementia Awareness, Catheter Care, Diabetes Awareness, Equality, Diversity & Inclusion, Mental Capacity Act, Falls awareness, LGBT Awareness, Nutrition & Hydration, Pressure Area Care, Behaviours that Challenge, Learning Disability, Autism, Duty of care, GDPR and Dysphagia.


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Mark

Job Title: Carer

Joined: 2022

I have lots of Experience within the care sector. I have been working for Palm2Palm since August 2022.


I am fully trained in: Fire Safety, First aid, Food safety, Health & Safety, Infection Control, Medication administration, Assisting Moving & Handling, Safeguarding, Dementia Awareness, Catheter Care, Diabetes Awareness, Equality, Diversity & Inclusion, Mental Capacity Act, Falls awareness, LGBT Awareness, Nutrition & Hydration, Pressure Area Care, Behaviours that Challenge, Learning Disability, Autism, Duty of care, GDPR and Dysphagia.


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Donna

Job Title: Senior carer

Joined: 2020

I have worked at palm2palm since 2020. I have over 6 years experience in the care sector. I am currently studying for my Level 3 in Lead adult care worker apprenticeship in health & Social care.
I am fully trained in: Fire Safety, First aid, Food safety, Health & Safety, Infection Control, Medication administration, Assisting Moving & Handling, Safeguarding, Dementia Awareness, Catheter Care, Diabetes Awareness, Equality, Diversity & Inclusion, Mental Capacity Act, Falls awareness, LGBT Awareness, Nutrition & Hydration, Pressure Area Care, Behaviours that Challenge, Learning Disability, Autism, Duty of care, GDPR and Dysphagia.


Frequently Asked Questions about Palm2Palm Home Care and Reablement Services

What Type of Services does Palm2Palm Home Care and Reablement Services offer?

Palm2Palm Home Care and Reablement Services offers Home Care.

How many Carers does Palm2Palm Home Care and Reablement Services employ?

Palm2Palm Home Care and Reablement Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Palm2Palm Home Care and Reablement Services to verify any information. View our terms and conditions. Palm2Palm Home Care and Reablement Services has an Enhanced Service – more info.