Passion Care Staffing Northampton Reviews (13)
Passion Care Staffing Northampton has a Review Score of 9.4 (9.443) out of 10, based on 12 reviews in the last 2 years. Over all time Passion Care Staffing Northampton has 13 reviews.
Review from J R (Daughter of Client) published on 18 February 2025
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Overall Experience
5.0 out of 5
We could not have asked for anyone more gentle and caring than her carer. Not only was she compassionate and respectful, she was very competent in her caring duties and we felt my mother's care was
Not only that, but she offered gracious and warm comfort to me when I was overcome with grief.
Before my mother became unconscious, she expressed how comfortable and safe she felt with her carer helping to look after her.
Thank you to Passion care for providing us with such an exceptional carer in my mother's previous last days in this life.
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Review from L G (Client) published on 10 February 2025
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5.0 out of 5
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Treated with Dignity
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Review from K P (Daughter of Client) published on 24 September 2024
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5.0 out of 5
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Treated with Dignity
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Review from G H (Grandson of Client) published on 16 July 2024
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5.0 out of 5
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Treated with Dignity
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Review from Betty P (Client) assisted by family/friend published on 8 July 2024
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5.0 out of 5
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Review from Katherine S (Daughter of Client) published on 27 June 2024
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4.0 out of 5
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Review from Samantha F (Daughter of Client) published on 3 June 2024
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5.0 out of 5
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Review from A D (Client) assisted by family/friend published on 3 June 2024
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4.0 out of 5
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Review from P T (Daughter of Client) published on 3 June 2024
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5.0 out of 5
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Treated with Dignity
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Review from D E (Client) published on 22 May 2024
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5.0 out of 5
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Treated with Dignity
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Review from K A (Daughter of Client) published on 22 May 2024
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5.0 out of 5
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Review from Den E (Client) published on 13 December 2023
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Overall Experience
1.0 out of 5
Reply from Cletos Mubwanda, Registered Manager at Passion Care Staffing Northampton
We are very sorry that you feel that your experience with Passion Care Staffing Northampton has not met your expectations. We take the views of our service users seriously and we are happy to discuss the options that are available to you in this situation and I am sure we will be able to resolve any issues that are of concern so that you can have a positive experience of the services that we provide. A senior member of our team will get in touch with you to resolve the issues raised. Our team is passionate about providing care and support that meet the individual needs of our service users.
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Review from P B (Daughter of Client) published on 7 January 2020
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5.0 out of 5
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Overview of Review Score
The Review Score of 9.4 (9.443) out of 10 for Passion Care Staffing Northampton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.443 for Passion Care Staffing Northampton is calculated as follows: ( (46 Excellents x 5) + (18 Goods x 4) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 70 Ratings = 4.443
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Passion Care Staffing Northampton is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.