Safe Harbour Homecare Ltd

I have responsibility for the clinical governance of three services under the Platinum Care Solutions Group, which includes Safe Harbour Home Care Limited, based in Petersfield. I am a registered Manager for this service, my qualifications include a diploma in Management Studies, a level 3 in dementia care, and my managers' award level 5 in health and social care, amongst other qualifications including the safeguarding of adults etc, I have vast experience, in sheltered housing management, supported living, telecare, and domiciliary care provision.

In my role as the Registered Manager, I am committed to upholding the highest standards of care and compliance for our service. This includes ensuring that our team members receive continuous training, regular supervision, and spot checks to maintain their proficiency and confidence in providing care. My aim is to cultivate a supportive culture among our care staff, where they can reach out anytime to discuss issues, fostering an environment of open communication and collaboration.

I am dedicated to ensuring that our service users receive exceptional care by regularly updating their risk assessments, maintaining person-centred care plans, and ensuring accurate medication administration documented on MAR charts. We conduct annual reviews and adapt as needed when changes occur, keeping the care we provide relevant and effective.

Collaboration is key in our field, and I actively liaise with various professionals, including Occupational Therapists, district nurses, hospital discharge teams, and safeguarding teams within adult social care. Assessing new service users, along with involving their family members in discussions about care provision, is essential to tailor our services to their specific needs.

With a career starting in 1995, I have held various roles in the care sector, including Registered Manager, Service Manager, and Care Coordinator. I joined this company in 2021, and part of my responsibilities includes interviewing and guiding new staff through the induction process, ensuring they are well-prepared and confident in their roles.

What matters most to me is that every service user not only receives the best possible care but also feels valued, empowered, and, above all, safe.

I am Mel, your Team Leader at Safe Harbour, overseeing the dedicated North Team. My role is multifaceted and revolves around ensuring the well-being and safety of our service users and caregivers.

One of my primary responsibilities is to conduct comprehensive assessments for all new service users.

These assessments enable me to create care plans tailored to their specific needs. This includes addressing medication requirements, conducting risk assessments, and planning nutrition tasks to ensure safe and effective support for our service users.

In addition to my assessment duties, I am here to provide unwavering support to our care staff. My goal is to ensure they feel confident and well-equipped to deliver exceptional care within the community. I also collaborate closely with our coordinator and other office staff, offering my assistance with care calls whenever it's needed.

Above all, what truly matters to me is the happiness and safety of our service users and caregivers. Their well-being is at the core of everything I do as a Team Leader at Safe Harbour.

I'm Clare Allen, and I proudly serve as the Care Coordinator for both the North and South teams. I've recently completed a decade of dedicated service with our organisation.

In my role, I handle the intricate task of coordinating schedules across a wide service area. My top priority is ensuring that our client's needs are met, which means meticulously planning visit times to accommodate various requirements, such as day centre attendance and critical medication schedules. I also work closely with our care teams, taking into account their availability, especially when some staff have limited working hours.

I've taken the lead in introducing our new live-in care program, and I'm fortunate to have the support of my colleague, Mel, in this endeavour.