RMH Care Ltd

M S Business Centre, 22, Chapel Lane, Pinner HA5 1AZ
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9.8 132 Reviews
  • RMH Care Ltd, Pinner
RMH Care LTD offers friendly, helpful and premium quality visiting care to help people continue to live happily at home without any concerns. RMH's Home Care is recognised, registered and consistently inspected by the Care Quality Commission (CQC).

This means that the carers you invite into your home are professionally trained and highly qualified to deliver top standard care to their clients. Home care services provided by RMH Care LTD are designed to meet their clients' and their families' requirements with adaptive approaches to keep their clients happy and satisfied.

The quality of care they provide is always improving to better clients' experience in receiving their services. They deliver expert assistance, high quality care with understanding and emotional support to stand by their clients at all times.

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Care Provided by RMH Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RMH Care Ltd
  • Person in charge
  • Jeannine Gbahy (Register Manager)

Funding & Fees Guide for RMH Care Ltd

  • Prices

  • Our care fee is £19.00 per hour

RMH Care Ltd Reviews (132)

Total of 132, showing 21-40
9.8

RMH Care Ltd has a Review Score of 9.8 (9.841) out of 10, based on 71 reviews in the last 2 years. Over all time RMH Care Ltd has 132 reviews.

Overall Experience

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Date Published

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Review from David M (Husband of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has terminal cancer and has completely lost mobility. She has become very frail. Two carers from RMH have come to our home, three times per day for a week and provided excellent care for her. They have given her daily washes, made the bed and seen to her needs, making her very comfortable. They
always arrived punctually at the agreed time and their service was very much appreciated by both of us.

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Review from Bryan T (Husband of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two very lovely girls, very helpful and polite. Very good at their job. A pleasure to have them to help me look after my wife.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Hi Brian, thank you for taking the time to write this review for us.


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Review from Andrew C (Son of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visited by a friendly, professional team of two people who discussed my father's medical situation and needs. The care was arranged to start when we needed it. The carer is attentive and kind to my father, works well and also pays attention to the small details which make a difference. She arrives
on time and is liked by my father. The administrative side has also been good to deal with.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear Andrew thank you for taking your time to feedback. We will continue to give our all to our customers.


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Review from Clive D (Son of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had the same carer for approximately 12 months. She is so kind, attentive and caring. She always arrives on time with a big smile on her face. Both me and my dad think of her as one of the family. She is an absolute asset to both herself and this company. And this company has always been
very supportive and accommodating with my dad's care. The office team are friendly and helpful and we have never been let down. Ten out of ten all round.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear Clive, thank you for your honesty feedback. Really appreciate.


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Review from Michelle K (Daughter of Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been wonderful. They are kind, considerate and very caring. Nothing is too much trouble. They are very gentle, they don't make my Mum feel rushed and they always have a nice smile. They encourage and remind my mother to take her medication. They are always on time. It's more than a service,
it's fantastic care!

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Review from F C (Client) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with my carer and the support that I get. She is lovely and very attentive.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for sharing your feedback/view with us. We will continue to support you according to your needs. Many Thanks.


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Review from Robert T (Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jobs that require bending and kneeling have been carried out for me. There has been excellent rapport in conversation. The carers are more than just doing their jobs. They care for their clients (service users). There is heartfelt conversation and sharing of family heritage. Jobs are carried out with
efficiency and accuracy. There have been occasions of call timings being late due to unforeseen circumstances in traffic. Routines have been established superbly. Satisfaction, excellence, confidence, hope in the impact delivered by this amazing service.

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Review from Maria P (Daughter of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has very recently started using home help with this service. He is very happy with the help so far. The member of staff arrives on time and is courteous to all family they meet. Their care and patience is very much appreciated. They also treat my father with respect. Management is professional
and understands the needs required of the client.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear Maria, thank you for your feedback. This means a lot to us. Much appreciated.


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Review from B P (Husband of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care provided by RMH and staff was excellent, could have not been better. Thank you very much. But I would really like to thank the two young ladies who come around to our home four times a day to care for my wife. I think they do a wonderful and caring job.

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Review from Donna G (Niece of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All day and night carers are very good. Two in particular are really good, very helpful and care a lot for my aunt and family.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear Donna, thanks for taking the time to give us feedback. We really appreciate we continued to give our best to our service users as always.


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Review from M M (Wife of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very grateful for the care received. Carers are efficient, hardworking and prompt, always arriving with a smile to cheer us up. They are always arriving with a smile to cheer us up. They are always careful to ask what care is required and they tidy up appropriately afterwards. The client copes best
when carers communicate slowly with him and in English between themselves.

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Review from Ankita P (Daughter of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this company's services has been exceptionally good. The carers are friendly and very helpful, arrive on time. They have been wonderful with my mom. My mom had a cervical collar, they provided excellent care. Carers are very good at their jobs. Now my mom's collar was removed, she
was completely fine and I was so grateful to all carers.

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Review from D K (Son of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of RMH Care staff has been visiting as my father's carer since he was discharged from hospital at the start of March. The service has been excellent and my father has been well looked after and treated with dignity.

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Review from V R (Wife of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband was arranged through the hospice. I have had two carers covering some nights and a few daytime hours. Both have been helpful and polite. As cre is always individual, they are willing to learn, adapt and be flexible to meet our needs. So far I am happy with the agency and the
carers.

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Review from D T (Son of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, kind, and caring staff to my Mother. Very attentive and gentle. They have been fantastic.

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Review from E B (Daughter of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has only been a few days, and my Mother has found them caring and willing to adapt to her personal needs. Have made a difficult situation for Mum better with their care. Also altered me to some medications the GP needs to provide. Thank you.

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Review from Gladys S (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are reliable, very good at their jobs and very caring. Could recommend them to other people.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your feedback. We really appreciate your time taking to write this review.


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Review from G B (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very good with mum and very polite. They were on time, very good with mum, they talk to mum to see if she is comfortable they are very good.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for your feedback. This means a lot. The client is our priority. We will continue to do our best to make your loved one happy and safe.


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Review from W B (Husband of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering both girls are using public transport they have been consistently on time. They have always been polite and caring and tell me of any details of their service that they think I should know. It is also nice that of the pair that come at least one of the pair has always been here, so I don't
have to tell anyone where things are. In conclusion would like to thank you for the service provided which is hard work and dedication by the girls provided.

Reply from RMH CARE LTD Gbahy, Registered Manager at RMH Care Ltd

Thank you for your feedback and thank you for having us in your home. We will continue to make sure that we support your loved one as required.


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Review from R R (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent. Carers always on time. Carers are always very helpful. Very satisfied with the service provided.

Reply from RMH Care Ltd Gbahy, Register Manager at RMH Care Ltd

Thank you so much for letting us know what you think about our service delivered. We are very happy to continue to look after you, providing care according to your needs.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for RMH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 71 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for RMH Care Ltd is calculated as follows: ( (336 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 390 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RMH Care Ltd is based on 70 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Jeannine Gbahy

Job Title: Registered Manager

Joined: 2012

The Registered Manager has got a lot of knowledge about Domiciliary Care, and Residential Shelter and overall she has got 21 years of experience in care work and management.


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