RMH Care Ltd

M S Business Centre, 22, Chapel Lane, Pinner HA5 1AZ
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9.8 136 Reviews
  • RMH Care Ltd, Pinner
RMH Care LTD offers friendly, helpful and premium quality visiting care to help people continue to live happily at home without any concerns. RMH's Home Care is recognised, registered and consistently inspected by the Care Quality Commission (CQC).

This means that the carers you invite into your home are professionally trained and highly qualified to deliver top standard care to their clients. Home care services provided by RMH Care LTD are designed to meet their clients' and their families' requirements with adaptive approaches to keep their clients happy and satisfied.

The quality of care they provide is always improving to better clients' experience in receiving their services. They deliver expert assistance, high quality care with understanding and emotional support to stand by their clients at all times.

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Care Provided by RMH Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RMH Care Ltd
  • Person in charge
  • Jeannine Gbahy (Register Manager)

Funding & Fees Guide for RMH Care Ltd

  • Prices

  • Our care fee is £19.00 per hour

RMH Care Ltd Reviews (136)

Total of 136, showing 41-60
9.8

RMH Care Ltd has a Review Score of 9.8 (9.841) out of 10, based on 75 reviews in the last 2 years. Over all time RMH Care Ltd has 136 reviews.

Overall Experience

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Date Published

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Review from Gladys S (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are reliable, very good at their jobs and very caring. Could recommend them to other people.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your feedback. We really appreciate your time taking to write this review.


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Review from G B (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very good with mum and very polite. They were on time, very good with mum, they talk to mum to see if she is comfortable they are very good.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for your feedback. This means a lot. The client is our priority. We will continue to do our best to make your loved one happy and safe.


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Review from W B (Husband of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering both girls are using public transport they have been consistently on time. They have always been polite and caring and tell me of any details of their service that they think I should know. It is also nice that of the pair that come at least one of the pair has always been here, so I don't
have to tell anyone where things are. In conclusion would like to thank you for the service provided which is hard work and dedication by the girls provided.

Reply from RMH CARE LTD Gbahy, Registered Manager at RMH Care Ltd

Thank you for your feedback and thank you for having us in your home. We will continue to make sure that we support your loved one as required.


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Review from R R (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent. Carers always on time. Carers are always very helpful. Very satisfied with the service provided.

Reply from RMH Care Ltd Gbahy, Register Manager at RMH Care Ltd

Thank you so much for letting us know what you think about our service delivered. We are very happy to continue to look after you, providing care according to your needs.


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Review from Susan L (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RMH provided carers for my 91-year-old mother who came home for palliative care. They were extremely professional in all respects. My mum had a very complex wound and stoma to manage in conjunction with the district nurse, and they were able to take this on after only one training session with the stoma
nurse, who was extremely impressed with their skill level. They were punctual at all times, but also flexible to allow coordination with district nurses. They adapted to my mum’s changing clinical needs and were polite and courteous to the family. They treated my mum with the utmost dignity and respect. Her care has been truly outstanding, and I don’t hesitate to recommend them.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you very much for your feedback on the care received by your mother. We are happy to serve the community in the best and professional way possible.


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Review from P W (Son of Client) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with our carer. She is both efficient and professional as well as being charming and kind.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for your feedback. This means a lot to us. We really appreciate the time that you took to write this review. We will continued to make an effort to provide the best care as always to our clients.


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Review from A W (Daughter-in-law of Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the carer for my mother-in-law and I have witnessed the professionalism, punctuality, dedication of the new carer you have sent us. The client is 91 years old and wishes to keep her please.

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Review from T C (Mother of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very hardworking, polite, caring and experienced carers. I am very impressed and grateful for the care given to my child.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you my dear. I really appreciate you taking the time to give us feedback. We will continue to do our best to make our clients and family happy.


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Review from D M (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers.

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Review from Mahendra B (Son of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the overall service received exceptionally good. My mother, who is 82 years old, is very pleased with the polite attitudes and the care given by both carers. They arrive on time and assist with my mother's care in a professional manner and cheer her up if she feels down, which puts her at ease.
My mother is happy. Also, she asks for them by name, so is used to them and the way she is helped to shower, feeding, dressing etc. The manager pushes me to inquire if I have any issues to check all is okay and is always polite. Thanks.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your honest reveiw. I really appreciate your time. I promised that we will.


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Review from M M (Daughter of Client) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's carers are very professional and caring and always ensure his needs are met. When they are looking after my dad, I am always confident he is being well looked after and that his medical and healthcare needs are being met, which takes a lot of worry away. My dad is happy when his two designated
ladies are with him, and he thinks highly of both of them. Thank you for all the help you give him. It is really appreciated.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Happy New Year, and thank you for your feedback.
We really appreciate your time to write this review.
We will continue to make all our customers happy.


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Review from Hilary S (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this company is care is their number one priority. They do such an excellent, kind job of looking after my 96-year-old father. Their communication is excellent and they have successfully accommodated a number of challenging issues with no fuss.

Reply from RMH Care Lrd, Registered Manager at RMH Care Ltd

Dear Hilary, thank you for your feedback. This means a lot to us.


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Review from Valerie L (Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the services of carers from January 2023 until October 2023. The care I have received has been excellent in every way. Every carer I have met has been kind, caring and otherwise delightful in every way. I now no longer require their services but have been more than happy with the service
I have received. Thank you very much to everyone concerned.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear Valerie,
Thank you for your feedback. It was really nice working with you. All the best.


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Review from John C (Son of Client) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, very helpful and approachable. At first, we were nervous about having a carer but carer and agency have made us relax.
The agency was flexible and moved times to help us attend other appointments.
Would recommend to others.

Reply from RMH CARE LTD Gbahy, Regsitered Manager at RMH Care Ltd

Hello Dear,


Thank you for your feedback, we really appreciate it.


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Review from M S (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the team that cares for me three times a day are always cheerful and ready to do anything with which I need help.
I would be happy to use them as necessary on any occasion.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for your feedback. We really appreciate your comeback and let us know what you think about our service.


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Review from Carol A (Daughter of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been caring for my father for over ten years with my family and a hospice charity put this care package in place through 'hospice at home' service. I found the service was excellent as he has two carers, three times daily. They are punctual, professional and respect my home. They are able to
advise and refer based on experience. I have had a very good and exceptional service which has made my dad comfortable and the family reassured.

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Review from B S (Daughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came out of a hospice and it was arranged that RMH Care would provide carers for my mother at home. I cannot emphasise how professional and caring this company is. They are always in communication with us, if one of the carers is going on holiday another carer is trained alongside the other
one so it is consistent care. The carers themselves are very attentive and professional, they make my mother feel very comfortable, they report any issues to the family so it is a relief to know that she is being well looked after. I would highly recommend this company.

Reply from RMH Care Ltd, Register Manager at RMH Care Ltd

Thank you for your kind feedback. We will continue to do our best to make sure that your mum has been well looked after.


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Review from Sapna S (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly and very helpful. They’ve been amazing with my mother. They arrive on time and make sure my mother is fed and cleaned and that she feels as comfortable as she can be. The management team is also very good.

Reply from RMH Care Ltd, Register Manager at RMH Care Ltd

Thank you for your feedback, Sapna. We are very grateful for your feedback and will continue to do our best to meet.


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Review from Chandrakant D (Husband of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with all carers and they are giving excellent care to my wife.
We can recommend RMH Care Ltd to our family and friends.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your feedback. We really appreciate you taking your time to feedback to us.


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Review from S M (Son of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been bed-bound for three years and has a Storma bag that needs changing at least three times a day. He has suffered a number of heart attacks and strokes and numerous other complications and ailments. The care team are caring and dedicated and very good at their job. I was very grateful
as I am the only person who lives in the house with my father, and I do shift work at the moment. My father, who is in his 80s and whose condition has worsened considerably, has been placed in a care home by the NHS, which I am very thankful for as he needs constant 24/7 care.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for RMH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 75 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for RMH Care Ltd is calculated as follows: ( (356 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 414 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RMH Care Ltd is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Jeannine Gbahy

Job Title: Registered Manager

Joined: 2012

The Registered Manager has got a lot of knowledge about Domiciliary Care, and Residential Shelter and overall she has got 21 years of experience in care work and management.


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