RMH Care Ltd

M S Business Centre, 22, Chapel Lane, Pinner HA5 1AZ
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9.8 132 Reviews
  • RMH Care Ltd, Pinner
RMH Care LTD offers friendly, helpful and premium quality visiting care to help people continue to live happily at home without any concerns. RMH's Home Care is recognised, registered and consistently inspected by the Care Quality Commission (CQC).

This means that the carers you invite into your home are professionally trained and highly qualified to deliver top standard care to their clients. Home care services provided by RMH Care LTD are designed to meet their clients' and their families' requirements with adaptive approaches to keep their clients happy and satisfied.

The quality of care they provide is always improving to better clients' experience in receiving their services. They deliver expert assistance, high quality care with understanding and emotional support to stand by their clients at all times.

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Care Provided by RMH Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RMH Care Ltd
  • Person in charge
  • Jeannine Gbahy (Register Manager)

Funding & Fees Guide for RMH Care Ltd

  • Prices

  • Our care fee is £19.00 per hour

RMH Care Ltd Reviews (132)

Total of 132, showing 61-80
9.8

RMH Care Ltd has a Review Score of 9.8 (9.841) out of 10, based on 71 reviews in the last 2 years. Over all time RMH Care Ltd has 132 reviews.

Overall Experience

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  • 13
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Date Published

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Review from R S (Son of Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care.

Reply from RMH Care LTD Gbahy, Registered Manager at RMH Care Ltd

Thank you for your feedback. We really appreciate your time and thank you for using RMH Care Ltd.


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Review from Joanne R (Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to submit a review concerning my carer, who I’ve had now for all of June. It’s difficult to give up some independence, but at this time the help and assistance is very much needed and appreciated. My carer has been absolutely brilliant; she is thorough, careful and so kind. She is so helpful,
nothing is a problem and she goes over and above. She is communicative, but not overbearing, and just so kind. Thanks ever so much!

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your kind words. We are always happy when our customers are happy. We will continue to do our best to help our customers to meet their goals.


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Review from Lisa C (Daughter of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

2 lovely girls. Polite, sensitive and respectful.
Always come on time.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your review. We really appreciate feedback from all our customers.


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Review from Brian B (Husband of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care and punctuality of the two providers (ladies).

Reply from RMH Care LTD Gbahy, Registered Manager at RMH Care Ltd

Thank you very much for your review.
We really appreciate.


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Review from T M (Wife of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

First, they start with experienced staff for one week, then next week, staff with no experience turn up and don't know what is their job description. I myself have to do their job for them. One day only one staff the manager send out, could not believe a manager with so much experience could do that.
We speak English in our home, and staff speak different languages around my husband, one asks me if don't understand English. That's very rude. The staff are very friendly and helpful but some of them need proper training.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your review. We much value any feedback from our clients or family members. This helps us a lot as we all learning every day.


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Review from S S (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has needed care since returning from the hospital following a fall. From day one, she has been very pleased with her main carer, who although still very young, always works with diligence, patience and empathy. She is also cheerful and polite, which keeps Mum happy too.
So far, not had any issues
with any of the carers from RMH. I have no hesitation in recommending them for fulfilling the needs of clients at what can be very difficult and sensitive times. Thank you!

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for your feed back . This help us to find out what our clients think about the service that we provide.


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Review from L M (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend the staff highly enough. We have had some carers consistently and they have arrived on time for each visit. They are kind, polite and professional in their approach and have kept us informed at all times.
They have been gentle, kind and compassionate with my dying father, even when
he has on occasion been a bit stroppy.
On behalf of all my family, we thank you for all you have done to support us.

Reply from RMH care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you and your family for your feedback. We really appreciate your time. Was nice working with you. All the best.


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Review from A G (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided except for occasional delays due to issues not under control.
The staff have been courteous and cooperative and always smiling and dealing with requests.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Hi, thank you for your feedback, this is very important to us. We will continue to try our best to put a smile on our customer's faces. Many thanks.


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Review from S S (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer from RMH Care Ltd always arrives on time and calls me if, for any reason, she is held up. She completes the required tasks and treats my father with respect. She is very flexible if tasks change either permanently or temporarily and communication with her is always good.
When I have had to
contact the manager, she has always been helpful, courteous and effective.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you for everything, was a pleasure working with you. I really appreciate your feedback. Hope to see you again soon.


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Review from L D (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RMH Care looked after my mother two years ago when she was receiving end of life care and now care for my 96 year old father with a live in service. The kind and friendly staff carry out all the needs for him to a high standard. When the care began for my father, the manager listened to my requests
for a quiet carer and this was provided. My father and I are very pleased with RMH Care and would highly recommend them.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for your comment. We really appreciate your feedback. We will continue to do our best for your loved one.


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Review from Rema A (Wife of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The boys are punctual.
They follow instructions and show care towards my husband.
They are able to use the hoist.
The carers are clean and are aware of maintaining hygiene.
The supervisor tries her best to accommodate our requests.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear A N, I would like to thank you for your review and kind words in your review, will let the boys know. Many thanks.


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Review from M N (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is a very nice and caring girl and I am happy with the care she gives me. She is always on time. Thank you!

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Review from Erick K (Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home care staff to be very supportive at a difficult time for me. I have received home visits from two carers and both provided the support that made my post-hospital recovery at home much easier. Both have demonstrated expertise in dealing with a non-mobile client. They approached
their work with confidence, although on one occasion there was a misunderstanding due to language difficulties - although it was nothing vital and soon resolved. I found both carers to be friendly, efficient and competent.

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Review from James M (Son of Client) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a stroke at the beginning of January which has left us all in shock and under considerable stress trying to attend to all her daily needs, keep everything running as normally as possible with her home and maintain a stable, loving environment in which she has the best hope of some
form of recovery. As the only one in the family able to provide 24 hour care, I have found the daily visits from your team of considerable help and comfort. Mum has been able to communicate how much she likes the carer who attends each day to help her, who has been gentle, patient and professional throughout her visits to date. To have her treated with dignity and compassion was my greatest wish, and I am very grateful that that has been the case. My calls to your service have been responded to promptly and professionally, which again has helped to take some of the horrible anxiety out of the situation. Thank you.

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Review from Elaine D (Wife of Client) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been excellent, especially one in particular, who is very caring and gentle with my husband. I cannot fault him.

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Review from P J (Daughter of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care staff are very knowledgeable and efficient. They come regularly three times a day and look after an extremely ill patient with total sympathy and patience. They do everything required of them and more. I am more than satisfied with the level of care provided.

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Review from Carrie F (Client) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the palliative care RMH has provided for our 86-year-old mum - they treat her with care and gentleness, which is the most important thing to us as a family - they are reliable and punctual and have been a great support to us as a family - the manager has been very supportive
with helping us - thank you.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear Carrie, thanks for your recent review. That is very kind of you, expressing your view and experience in our services. We really appreciate your time. Many thanks and merry Christmas to you and family.


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Review from J W (Wife of Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The day after my husband came out of hospital two kind ladies introduced themselves to me. The first visit was the morning one. Both were kind and gentle and had good advice for me. They would do anything necessary for my husband. A young man came in the evening. He was excellent too.

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Review from Grace H (Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been great with one carer, in particular, she truly is amazing.

Reply from RMH CARE LTD Gbahy, Registered Manager at RMH Care Ltd

Thank you for your kind feedback. We really appreciate it.


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Review from J R (Daughter of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is mainly for the two regular carers who have carried out most of the care. They are both excellent with very good temperament and patience. My father is not the easiest to deal with but they manage him very well. They are punctual and organised. They work well as a team. The care is given
three times a day, 10am, 2pm and 5pm. They bed bath him, change his pads, change the bedsheets and give him his medication. They are both an asset to your team and to their respective families. The other carers who have come have also been good.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for RMH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 71 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for RMH Care Ltd is calculated as follows: ( (336 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 390 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RMH Care Ltd is based on 70 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Jeannine Gbahy

Job Title: Registered Manager

Joined: 2012

The Registered Manager has got a lot of knowledge about Domiciliary Care, and Residential Shelter and overall she has got 21 years of experience in care work and management.


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