RMH Care Ltd

M S Business Centre, 22, Chapel Lane, Pinner HA5 1AZ
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9.8 136 Reviews
  • RMH Care Ltd, Pinner
RMH Care LTD offers friendly, helpful and premium quality visiting care to help people continue to live happily at home without any concerns. RMH's Home Care is recognised, registered and consistently inspected by the Care Quality Commission (CQC).

This means that the carers you invite into your home are professionally trained and highly qualified to deliver top standard care to their clients. Home care services provided by RMH Care LTD are designed to meet their clients' and their families' requirements with adaptive approaches to keep their clients happy and satisfied.

The quality of care they provide is always improving to better clients' experience in receiving their services. They deliver expert assistance, high quality care with understanding and emotional support to stand by their clients at all times.

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Care Provided by RMH Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RMH Care Ltd
  • Person in charge
  • Jeannine Gbahy (Register Manager)

Funding & Fees Guide for RMH Care Ltd

  • Prices

  • Our care fee is £19.00 per hour

RMH Care Ltd Reviews (136)

Total of 136, showing 81-100
9.8

RMH Care Ltd has a Review Score of 9.8 (9.841) out of 10, based on 75 reviews in the last 2 years. Over all time RMH Care Ltd has 136 reviews.

Overall Experience

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  • 13
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Date Published

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Review from Carrie F (Client) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the palliative care RMH has provided for our 86-year-old mum - they treat her with care and gentleness, which is the most important thing to us as a family - they are reliable and punctual and have been a great support to us as a family - the manager has been very supportive
with helping us - thank you.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Dear Carrie, thanks for your recent review. That is very kind of you, expressing your view and experience in our services. We really appreciate your time. Many thanks and merry Christmas to you and family.


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Review from J W (Wife of Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The day after my husband came out of hospital two kind ladies introduced themselves to me. The first visit was the morning one. Both were kind and gentle and had good advice for me. They would do anything necessary for my husband. A young man came in the evening. He was excellent too.

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Review from Grace H (Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been great with one carer, in particular, she truly is amazing.

Reply from RMH CARE LTD Gbahy, Registered Manager at RMH Care Ltd

Thank you for your kind feedback. We really appreciate it.


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Review from J R (Daughter of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is mainly for the two regular carers who have carried out most of the care. They are both excellent with very good temperament and patience. My father is not the easiest to deal with but they manage him very well. They are punctual and organised. They work well as a team. The care is given
three times a day, 10am, 2pm and 5pm. They bed bath him, change his pads, change the bedsheets and give him his medication. They are both an asset to your team and to their respective families. The other carers who have come have also been good.

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Review from Krishanthy A (Daughter of Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the service.

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Review from T D (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had very good reliable care. The manager and carers understand my father's needs and treat him with respect and empathy. The manager is particular about making sure all rules are followed. The carers are good communicators.

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Review from T B (Daughter of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received care from the agency since leaving the hospital and we are really pleased with the care provided by the young carer. She is so lovely and treats my mother with respect and dignity. We requested for a carer who spoke Gujarati or Hindi and they were able to accommodate, which has
been a godsend for her. We are very pleased with the service RMH is providing. Thank you.

Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care Ltd

Thank you T B we really appreciate your feedback. This means alot to us. We will continue to do our best for your mother.


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Review from Lesley S (Wife of Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers came four times a day to keep my husband clean and comfortable, in the last weeks of his life. He could do nothing for himself and they looked after him with such kindness and gentleness. I can only say, thank you, from the bottom of my heart.

Reply from J Gbahy, Registered Manager at RMH Care Ltd

Dear Lesley, thank you for your feedback. Was nice working with you and we wish you all the best.


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Review from I D (Son of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RMH Care were proposed as the care provider for my elderly father when he came out of hospital for end-of-life care. RMH care were very proactive in taking dad on as a client, contacting me and visiting dad's home to assess the situation. The personal care visits were on-time, calm and efficient, and
as dad's pressure sores became more of a problem, the visitors took care to turn him as advised.
We are really grateful to RMH for the personal care they took of dad over his final few months, and would be happy to recommend them.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for feeding back to us we really appreciate your time and your kind comment about what we do.


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Review from R P (Daughter of Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to say that we are very happy with your kind services and management. Both carers are amazing and caring by nature and punctual. My mother feels very comfortable with them. Many thanks.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you for your feedback. We really appreciate you coming here and telling us what you think about the service that we provide. Many Thanks.


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Review from A J (Wife of Client) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the young carers that come three times a day. They are very gentle, very polite and calm with my husband. When he uses the commode they are very calm and take their time cleaning him up. When he is breathless they don't rush him until he is ready to carry on. Well done girls keep going.

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Review from A K (Son of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided care packages with this provider for my 86-year-old father, who has a fractured neck. The carer provided has been a Godsend. Whilst being an honest and polite young man and demonstrates a good sense of humour, his greatest strength has been his attention to detail, from assessing my father's
condition to providing support (care) with respect to his injury. In over one week, we have seen exceptional gains in my father's road to recovery.

Reply from J Gbahy, Registered Manager at RMH Care Ltd

Many thanks for your review. We appreciate it very much.


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Review from A R (Son of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kind young lady assisting my mother is an absolute gem and a Godsend. She is highly professional in her dealings and, at the same time, very considerate of my mother's needs and requirements.
To top it all, she speaks a couple of Asian languages, which is worth a bag of glad as far as my mother
is concerned, without she would not have coped.

Reply from J Gbahy, Registered Manager at RMH Care Ltd

Thank you very much for your positive feedback. We value it very much.


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Review from P N (Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After three months in hospital and rehabilitation, I was fortunate to have been allocated RMH Care Ltd for my care at home. Although my care need is just one morning visit daily the staff are very punctual, professional, kind and supportive making sure I am comfortable. They pay attention to detail
making sure that sheets and pillows are arranged properly and leave everything nice and clean and tidy when finished. Thank you, your help is much appreciated.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

Thank you too for using our service. We really appreciate you feedback.


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Review from P H (Husband of Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are punctual and most importantly caring. They are respectful of the client's needs and very helpful and accommodating. Given the number of clients they need to visit on a daily basis I am always amazed at how they turn up on time for each day's appointment.
NB. I am the husband of the
person receiving the care as she is too ill to comment herself.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

We really appreciate your feedback.


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Review from D F (Wife of Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been extremely kind and supportive to the client and the family. Always talking to the client whilst caring for them, using their name and explaining what they are doing. Their dedication to ensure the client is always comfortable has been remarkable. Night care has been amazing,
taking the stress from the family but knowing your loved one is in safe hands. Cannot speak highly enough of the staff, punctual, polite, courteous. No hesitation in recommending them.

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Review from R H (Husband of Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice people, wonderful carers, we are lucky to have them to help us.

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Review from P D (Daughter of Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers are compassionate, caring and professional.

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Review from Leo A (Son of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the caring and professional service.

Reply from RHM Care Ltd Gbahy, Register Manager at RMH Care Ltd

Thank you for your feedback. Much appreciate.


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Review from Mary M (Daughter of Client) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and considerate carers. They treat my mum with dignity. I feel grateful for their help and support.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for RMH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 75 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for RMH Care Ltd is calculated as follows: ( (356 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 414 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RMH Care Ltd is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Jeannine Gbahy

Job Title: Registered Manager

Joined: 2012

The Registered Manager has got a lot of knowledge about Domiciliary Care, and Residential Shelter and overall she has got 21 years of experience in care work and management.


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