RMH Care Ltd

M S Business Centre, 22, Chapel Lane, Pinner HA5 1AZ
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9.8 132 Reviews
  • RMH Care Ltd, Pinner
RMH Care LTD offers friendly, helpful and premium quality visiting care to help people continue to live happily at home without any concerns. RMH's Home Care is recognised, registered and consistently inspected by the Care Quality Commission (CQC).

This means that the carers you invite into your home are professionally trained and highly qualified to deliver top standard care to their clients. Home care services provided by RMH Care LTD are designed to meet their clients' and their families' requirements with adaptive approaches to keep their clients happy and satisfied.

The quality of care they provide is always improving to better clients' experience in receiving their services. They deliver expert assistance, high quality care with understanding and emotional support to stand by their clients at all times.

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Care Provided by RMH Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RMH Care Ltd
  • Person in charge
  • Jeannine Gbahy (Register Manager)

Funding & Fees Guide for RMH Care Ltd

  • Prices

  • Our care fee is £19.00 per hour

RMH Care Ltd Reviews (132)

Total of 132, showing 101-120
9.8

RMH Care Ltd has a Review Score of 9.8 (9.841) out of 10, based on 71 reviews in the last 2 years. Over all time RMH Care Ltd has 132 reviews.

Overall Experience

  • 118
  • 13
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Date Published

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Review from Robert W (Son of Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been good. The carers are always polite, discreet, and reliable even though they often have to work in an awkward domestic setting with elderly clients they're always happy.

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Review from Davis C (Granddaughter of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank your company RMH Care for the good care that you give to my nana for the past three months. Your girls have been amazing. We will not do without you. Thank you again. Was fun having you looking after her. Thank you so much.

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Review from Marian M (Daughter-in-law of Client) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have a clear understanding of the needs of their client.
When providing care they communicate effectively with their client.
The client is treated with total respect and kindness.
The carers are very professional in their approach to all aspects of the client's care.

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Review from Rebecca M (Granddaughter of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff that have looked after my nan have been amazing. They have been very flexible on her bad days. They have been so gentle and kind towards my nan and treat her with so much dignity. I could not ask for a better team of people to look after my grandmother.

Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care Ltd

I really appreciate your feedback. This means a lot to us. Many thanks and thank you again for having RMH Care Ltd as your Nan's carers.


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Review from Rosemary M (Daughter of Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is a great worker, extremely professional, and very kind to my father. I would highly recommend her. She always has a smile on her face and is extremely accommodating and helpful in all of my father's needs. We appreciate her and her colleagues immensely. Thank you very much for all that you
do especially at this challenging time. Changing the Stoma Bag
is very helpful most needed.

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Review from Nirajana D (Client) assisted by family/friend published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, polite, very helpful, and punctual.

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Review from Karen D (Daughter of Client) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care my dad received. The ladies that come three times a day are our backbone; they are so polite and can't do enough for us. I love the way they speak to Dad whilst caring for him, and they always talk things through with myself and my mum. They are always on time every time;
I can not fault these ladies in any way. I praise the work they do, and we are so pleased to have them in our home and caring for my dad. Thank you so much ladies, we appreciate everything you do. I would like to thank them for everything they do and are going for Dad. They are so polite, they talk and laugh with Dad at every visit, which I love hearing. They are our backbone, and I am pleased and blessed to have them caring for my dad. They are brilliant ladies; it's like we've known them all our lives. Such caring and remarkable ladies. Thank you again for all you are doing.

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Review from Z M (Granddaughter of Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great attention to detail of care down to making sure pillows are arranged where wanted. Very friendly.

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Review from Karim M (Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a stroke in 2020 and RMR Care was assigned to look after me, for the past year almost. I always look forward to seeing them. Very kind staff, caring and punctual. I thank the manager she is also too caring. She always updates me when any changes. Thanks to RMH Staff.

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Review from Gwen C (Partner of Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were: caring, thoughtful, efficient, and formed a very friendly and chatty relationship with my husband. When there were any problems the carer politely told the manager who informed myself so that my husband was not distressed. His needs, care, and dignity were at the paramount of their
minds and I am grateful for their service.

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Review from S P (Son of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous people. So kind, understanding, and patient. Very, very nice, unflappable, etc. Very hardworking. They have taken a massive strain off me. I was nearly having a nervous breakdown before - so I am very grateful. Thank you, ladies.

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Review from V M (Partner of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is first class - thank you. The carer has made what is a very challenging and emotional time bearable. A smile and a very caring disposition go a long way. By showing me how I can help with the care of my partner along with the carer in the morning, for example, working with her
to help with dressing and changing has made me feel involved in my partner's personal care and well being. The service of setting up the care in the first instance has also been very good.

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Review from Sheree W (Friend of Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my neighbour from the carers has been extremely good. They show kindness, dignity for the patient. Very caring.

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Review from John W (Client) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Gaynor C (Daughter of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving care for my 84-year-old mother for over 2 years. Initially, 3 visits a week to support her taking a shower, following a recent fall my mother is visited 4 times a day by 4 carers. The original carer never once let us down. She is extremely professional, friendly and caring, nothing
is ever too much trouble for her. Now my mother is visited more regularly there is a team of 6 carers who are all as professional and caring as our original carer. All the staff have given excellent advice. Big thank you to the manager of RMH for her continuing commitment to ensuring an excellent quality of care is provided to my mother. The manager is always available to help in any situation and this was evident following the death of my father. Thank you again RMH.

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Review from B M (Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good and professional. They do all that I ask. I am very pleased with the service provided.

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Review from Marina R (Wife of Client) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend home care services. The care I have received for my husband is of a very high standard. Our carer has been professional, polite, caring and made my husband feel at ease. Many thanks for all your help!

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Review from Olivia K (Daughter-in-law of Client) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with the manager to the very end of my father-in-law’s life, we could not have been more impressed with this team of lovely people.
The manager organised care the very next day after we contacted her.
The staff were so kind and compassionate and totally professional and made
his last days much easier. They provided so much support for my mother-in-law and were there for her right to the end.

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Review from P J (Client) assisted by family/friend published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and respectful of what I need. Makes me able to be independent. Thank you.

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Review from Jennifer M (Wife of Client) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good caring people.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for RMH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 71 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for RMH Care Ltd is calculated as follows: ( (336 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 390 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RMH Care Ltd is based on 70 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Jeannine Gbahy

Job Title: Registered Manager

Joined: 2012

The Registered Manager has got a lot of knowledge about Domiciliary Care, and Residential Shelter and overall she has got 21 years of experience in care work and management.


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