Real Care Solutions

Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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9.2 5 Reviews
  • Real Care Solutions, Stevenage
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Care Provided by Real Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Real Care Solutions Ltd
  • Person in charge
  • Jeanette Chell (Manager)

Funding & Fees Guide for Real Care Solutions

  • Prices

  • Homecare visits from £27.90 per hour

  • Weekends +20%
    Bank Holidays +50%
    Christmas, Boxing Day and New Year's Day +100%
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Real Care Solutions Reviews (5)

9.2

Real Care Solutions has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Real Care Solutions has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
4
4
1

Review from Caroline H (Daughter of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old mother received excellent care from Real Care Solutions during the last week of her life. She went downhill really quickly but from the initial referral meeting to the evening before she died, the professionalism, attitude and care of everyone in the organisation could not have been better,
I fully agree with the statement which was offered at our assessment interview that you do get what you pay for and carers should be paid well for the amazing job they do. All the carers who attended to Mum were polite, cheerful and helpful. They consulted with me at every stage and were sensitive to my mum's confusion at the end stages. We had the same carers most of the time. Great service. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa L (Granddaughter of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the flexible service provided by Real Care as they adapt to the changing and sadly deteriorating needs of my grandmother. It is so reassuring to know that as I can't be there, she is being well looked after in the comfort of her own home. I have been impressed with Real Care's attention
to detail, they now manage her medication and meet all her needs. All the carers are kind, attentive and caring. We have experienced daily visits, increasing now to live in care and I could not be happier with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria M (Daughter of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the attentive care that Real Care Solutions provides for my elderly mom.
Mum has carers who genuinely care and that makes all the difference.
I have been using this agency for over twelve months and it's heartwarming to see that the carers are deeply invested in my mom's
well-being. Routine and continuity are crucial for dementia patients and I am selective about who helps me care for Mom and Real Care Solutions provides this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew W (Son of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been using Real Care Solutions for around four months. Very happy all round. Easy to communicate with and seem attentive.
They use an app which the family can all access. This app allows us to be kept informed about the visits and what goes on, including details on what she
is eating and medication. It is very good.
They also send out a weekly rota of who and when the visits are although the times are kept pretty regular.
They are also flexible in terms of bank holidays and in our case, Sundays as we often take Mum out.
They have three visits on a standard day, morning, lunch and bedtime. They take her out and about as appropriate, collect meds and help with medical appointments, e.g. jabs and so on.
Personally, I have been very impressed and satisfied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie H (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend these people highly enough. They are carers who actually care. They helped me a lot with my mum and ensured that she received the safe and dignified care that she deserved. The manager and her staff are amazing people who genuinely want the best for their patients. I can't thank them
enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Real Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Real Care Solutions is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Real Care Solutions is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Real Care Solutions

What Type of Services does Real Care Solutions offer?

Real Care Solutions offers Home Care.

How many Carers does Real Care Solutions employ?

Real Care Solutions employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Real Care Solutions to verify any information. View our terms and conditions. Real Care Solutions has a Basic Service – more info.