Pineapple Care Services Ltd

Orsett Hall Hotel, Prince Charles Avenue, Grays RM16 3HS
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9.1 17 Reviews
  • Pineapple Care Services Ltd, Grays
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Care Provided by Pineapple Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pineapple Care Services Ltd
  • Person in charge
  • Lavena Shovlar (Manager)
Are you the Owner/Manager of Pineapple Care Services Ltd? View your Advertising Options

Pineapple Care Services Ltd Reviews (17)

9.1

Pineapple Care Services Ltd has a Review Score of 9.1 (9.136) out of 10, based on 6 reviews in the last 2 years. Over all time Pineapple Care Services Ltd has 17 reviews.

Overall Experience

  • 16
  • 0
  • 1
  • 0
  • 0

Date Published

17
0
0
6
11

Review from T H (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pineapple have been looking after Mum since March and we are really happy with the care they provide. They are always professional and extremely friendly, caring and helpful. Mum has really clicked with one amazing lady in particular, who she is happy to open up to and who provides Mum with lots of
smiles and reassurance. Nothing is too much trouble. Thank you Pineapple, great job.

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Review from L A (Nephew of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I had reason to raise concerns over the care my uncle received, improvements have been seen through working with Pineapple managers. I appreciate recruitment, retention and general drops in standards are always going to be a challenge in any profession, but it becomes draining when repeat issues arise.
Improved continuity of carer has seen dramatic improvements in his care allowing for a wonderful relationship to develop with his carer who he absolutely loves. She takes the time to sit and talk to him, alleviate his fears and just makes him feel comfortable in her presence. We as a family, have also gotten to know her during her visits, which again builds great confidence that my uncle is genuinely cared for in such a happy and professional manner. His face lights up when she arrives and for us that is priceless.
I could not write a generic nameless review as this would not explain how delighted we are with my uncle's carer's care, in relation to the generic star markings above.

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Review from Ralph S (Son of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Pineapple Care by a family friend and they have been caring for my mum for the last 14th months. The carers are kind and compassionate and understand dementia. There have been a few problems and changes to Mum's care plan which have been dealt with promptly by the office staff. They
always contact me when the carers have identified an issue and on two occasions they have acted swiftly to prevent a serious incident. I cannot praise the Pineapple team more highly and would, and have, recommend them to anyone seeking care for a loved one.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Thank you so much for taking the time to write this review. It is so lovely to read the feedback you have given, and I will ensure all staff are made aware of your lovely comments. We all really appreciate your comments and I speak for the whole team when I say thank you as it means such a lot to us all.


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Review from Kathy R (Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Pineapple Care Services for three-plus years. My main carer is very caring and knows my needs. Over the last three-plus years she has gone above and beyond. My family are also very pleased, I'm well looked after by my carer. It makes life easier for them as they know any problems they
will be informed. I would recommend Pineapple Care Services to anyone looking for care.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Hi Kathy,
Thank you so much for taking the time to send in your review. I am so pleased to hear that you are happy with the support the team are providing for you, and I will ensure that your staff receive your lovely feedback. We really appreciate the fact you would also recommend us to others.
Once again, thank you so much.


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Review from Nicole N (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pineapple have been looking after my mum for 18 months or so. At this moment in time, as my mum goes further and more rapidly into dementia, I just want to say what fantastic care my mum has received from her regular carers. Mum needs much more support now and we have had to change to doubles, which
means losing some of the people that we and Mum have got used to - I want to publicly thank them, they have been so caring and thoughtful of Mum and of us whilst being so professional in their approach too. We were lucky to have them and Pineapple are lucky to have them on their staff.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Many thanks for your lovely feedback, and for taking the time to write it. Our staff are amazing, and as you say we are so lucky to have them. I am sure that Mum will have the same relationship with her new team, and I hope they live up to the staff that Mum has lost. Once again, many thanks your feedback is very much appreciated and will be passed on to the team.


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Review from Linda S (Friend of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been liaising with Pineapple Care for over a year for my friend who has Alzheimer’s and limited mobility. Her main carer at the time is amazing, her knowledge, wisdom, compassion and support know no bounds. My friend was hospitalized recently, and sent home without the appropriate equipment,
as she is now unable to walk or do anything for herself (due to the hospital), if it hadn’t been for the Manager at Pineapple, expediting getting the essential equipment and getting it installed within 5 days, my friend would have suffered a lot of indignities. All through my friend’s hospitalisation she would give a courtesy call or email me, giving support. The two carers who are now in place for my friend 4 times a day are also so compassionate and understanding of the situation in hand, they are lovely girls. Overall if you need care for a loved one/friend, do not hesitate to contact them as all staff are brilliant.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Thank you for your lovely comments, and feedback. I have only just seen your review, so apologise for the delayed response from me direct. I am so pleased to hear that our staff are fullfilling your expectations, and that we can reassure you that your friend is in good hands. Many thanks, Lavena and all @ Pineapple Care.


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Review from Grant M (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been client of Pineapple Care for almost four years, they have been excellent. The care staff have adapted as her needs have changed and are always courteous and professional. The management team are easily contactable and involve us in any changes required in the care package. They are
extremely knowledgeable and suggest when the care package needs modifying to address Mum's evolving requirements.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Many thanks for your kind words. It is always great to receive positive feedback, and I will inform staff of your message as it is so good for them to receive such comments. They all work so hard, and will really appreciate your taking the time to write this review. It really means a lot us all at Pineapple Care.


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Review from Linda W (Granddaughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently taken on the Care services of Pineapple Care after our previous provider handed our package back. I would say that we are very impressed with the care provided. My nan is a very independent lady and feels that her carers encourage her to do the tasks she is still able to undertake herself.
She is happy with the continuity of care and fond of carers sent in to assist her.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Thank you so much for taking the time complete a review. It is always such lovely feeling when we receive compliments for our staff. I will ensure that the staff who visit your grandmother are notified of your comments. Once again, thank you so much for writing the review. Lavena.


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Review from Amanda W (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pineapple Care Services have been looking after our father in his home since October 2021. The carers care for him as we would, with compassion, respect and courtesy. I would recommend Pineapple Care to anyone looking for loved ones to be cared for in their home environment.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

This is so wonderful to receive, and thank you so much for spending your valuable time writing this review. Our staff will be notified of your kind comments, and I am sure this will make them feel even more valued. Thank you so much.


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Review from S L (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at Pineapple Care Services is very friendly and helpful. They have gone out of their way to make the transition of care for my father as smooth as possible. All the carers are very professional, well trained and just get on with the job. We have had one or two minor issues but after contact
with the office, these have been dealt with quickly and effectively. The carers are kind and helpful and always with a smile.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Thank you so much for taking the time to write your review. Your lovely comments will be passed on to our care staff. It is so important for them to realise that they are valued by our service users and their families. Thank you so much.


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Review from J G (Daughter of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate in recommending Pineapple Care to deliver person-centred care to people needing help in their own homes. The team looked after my mum when she became ill and at one stage were visiting her three times a day. All of the carers appeared to be very kind and compassionate and they develop
a friendly rapport with my mum. She always looked forward to their visits. I was always contacted immediately if there were any concerns regarding my mum's health and well-being. The reception team were always friendly and approachable and they would always be extremely helpful if I had any problems or wanted to make changes to my mum's agreed plan of care.
Many thanks Pineapple Care!

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Thank you so much for taking the time to write your review. Your kind words will be shared with the team. We have such a caring and supporting team of staff, and reading your comments makes me feel so proud of them all. Thank you so much. Regards, Lavena


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Review from Dean R (Son of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency is one of the best around.
They are always responsive to my mum's needs and bend over backwards to accommodate us.
They deal well with constructive feedback, and we have open, honest communication.
They are realistic in what they deliver and take you seriously if an improvement is needed.
The care workers are really good, kind, compassionate.
They build a warm relationship with my mum.
In an ideal world, carers would not have to fill out paperwork or notes during visits, but I accept this is part of the deal.
They have a good understanding of dementia.
They accept it's a partnership and between us, we make it work.
Highly recommend.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Many thanks for your wonderful feedback. It is very much appreciated, especially under the current circumstance that our staff are working under. Regards.


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Review from Lana L (Daughter of Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently needed urgent support for my Mum aged 82 living with Dementia, as we had been struggling as a family to provide care and support for our Mum for the last 18 months. Pineapple Care Services Ltd came to the rescue and provided a personal care package to support our Mum stay safe at home. They
took the time upfront to meet with us to assess her needs, involving Mum in the meeting as much as possible to engage her in the process as well. They remained supportive and flexible to her changing needs on a daily basis and nothing was too much trouble, making daily notes and contacting us regularly whenever there were any concerns. Almost like they were caring for her as if she was their own Mum. I would highly recommend Pineapple Care Services Ltd to provide just the right level of support when you most need it, allowing us not to worry as well. Thank you so much to everyone involved in caring for my Mum.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Many thanks for your lovely comments, and I am pleased we were able to support you as a family. I will ensure that your feedback is passed onto the staff that attended to mum. Many thanks.


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Review from Susannah M (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic team of dedicated ladies who in our experience have gone above and beyond. They cared for my mum with such dignity making her feel comfortable at all times. They were also the ladies who noticed when her health had taken a turn for the worse and alerted the medical professionals ensuring
she had emergency care initially saving her life. I cannot thank the whole team enough for what they have done.

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Review from Chris D (Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care recently after a fall where I broke my back. The hospital arranged for Pineapple Carers to come in a couple of times daily to help wash and dress me, and putting my TLSO (Thoracolumbosacral orthosis) brace on. I couldn't fault the care and support I received.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Thank you for your feedback. Your lovely comments will be passed onto all staff, much appreciated. Lavena (Managing Director).


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Review from Lloyd E (Son of Client) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my mum, prompt clean and show affection. This also goes to the office staff - friendly and always happy to help.

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Review from Barbara R (Daughter of Client) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the caring staff at Pineapple Care (carers and office staff), thank you for caring for my father over the last couple of years of his life. Sadly he passed away on the 10th November 2019 aged 94. Dad was not always the easiest of clients due to his failing body, his mind still alert. The staff
always looked after Dad with a sense of fun and kindness. I am so grateful that they made the last couple of years bearable for Dad and certainly helped to relieve the stress of the rest of the family, looking after an elderly parent who wanted to stay in his own home.

Reply from Lavena Shovlar, Director at Pineapple Care Services Ltd

Thank you so much for your lovely review of Pineapple Care. It is very much appreciated and will be shared with all staff involved in Dad's support.


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Current Review Score: 9.1 (9.136)

Overview of Review Score

The Review Score of 9.1 (9.136) out of 10 for Pineapple Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Pineapple Care Services Ltd is calculated as follows: ( (27 Excellents x 5) + (6 Satisfactorys x 3) ) ÷ 33 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pineapple Care Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Pineapple Care Services Ltd

What Type of Services does Pineapple Care Services Ltd offer?

Pineapple Care Services Ltd offers Home Care.

How many Carers does Pineapple Care Services Ltd employ?

Pineapple Care Services Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pineapple Care Services Ltd to verify any information. View our terms and conditions. Pineapple Care Services Ltd has a Basic Service – more info.