Rainbow Care Solutions (Merseyside)

Suite 2, 6th Floor, Century House, Hardshaw Street, St Helens WA10 1QU
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9.6 7 Reviews
  • Rainbow Care Solutions (Merseyside), St Helens
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Care Provided by Rainbow Care Solutions (Merseyside)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Home Care for Children

Good to Know

  • Person in charge
  • Dalitso Ngoma (Manager)
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Rainbow Care Solutions (Merseyside) Reviews (7)

9.6

Rainbow Care Solutions (Merseyside) has a Review Score of 9.6 (9.627) out of 10, based on 7 reviews in the last 2 years. Over all time Rainbow Care Solutions (Merseyside) has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
1
2
7
0

Review from Barbara P (Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rainbow carers visited me twice a day for the last 10 months after my stroke. Every one of the girls are lovely, cheerful, and respectful. They are all from Africa (mainly Zambia and Nigeria). They work very hard under difficult conditions. Many of their clients are elderly and some have dementia. Some
of their clients smoke in front of them and refuse to ventilate their homes and take advantage of their uncomplaining nature (Liverpool girls wouldn't stand for this)! I love all my carers but wish Rainbow would look after them better.

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Management

Treated with Dignity

Value for Money

Review from A F (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to start off by saying this isn't just from August this year, my mum has been with Rainbow Care for a number of years now, lately things have deteriorated with Mum and her condition which has devastated myself, I've never known a company to step up and support not only the client but family
as well. They have supported me so much through all of this, even when I'm not well I get regular updates throughout the day on how my mum is doing, they check up to see if I'm ok and if I need anything, these girls deserve a medal, the outstanding work and support they do is out of this world, they always make sure Mum is very well looked after. Mum's face lights up when her main carers come in the house which is lovely to see, all the carers are so good with Mum.

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Review from Siobhan O (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first seven days were provided on discharge for my mum two carers attended every visit. As a brand new care package, they worked well with my mum to establish a good routine. Particularly they supported her to manage her care tasks independently as she improved.
Following the review of the care,
it was agreed that it would be reduced to one carer and this transition was seamless. It is amazing that a consistent carer attends, this is greatly appreciated.
Thank you for your care.

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Management

Treated with Dignity

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Review from Jeanette C (Daughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rainbow Care Solutions since taking over Dad's care has been excellent. Dad can be difficult at times with washing and dressing due to living with Alzheimer's, but the carers are supportive, understanding, patient and polite with Dad. They are also thorough with his hygiene needs. The same rota of carers
has been provided so they are used to Dad and he seems to be happy with them.
The care plan provided is comprehensive but easy to follow and understand. I'm happy with the care that Dad is receiving.

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Review from Ian H (Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience with this company who go the extra mile in making sure people are looked after properly. Easy to talk to staff who are extremely punctual and treat you with dignity whilst providing the best care at home. I fully recommend.

Reply from Dalitso Ngoma, Director at Rainbow Care Solutions (Merseyside)

Hi Ian,
Great to hear that you are happy with the service that you are receiving, I will pass this on to the team as I am sure they will be happy to have your feedback.


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Review from Vivienne T (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rainbow Care Solutions have been providing care services for my mother for several years. Although her behaviour has often been challenging, the carers have shown great patience and compassion in meeting her needs. As her medical requirements have increased, they have provided her with her prescribed
medication, meals and increasingly, have attended to her personal care.
Communication between the team and myself is particularly effective and if there are medical concerns during a visit, action is taken to contact her GP.
Staff are friendly and knowledgeable. They have worked to establish a relationship with my mother and provide a regular rota of staff who are familiar with her needs. Extra services such as shopping and preparation of meals have been provided by arrangement.
As I do not live close by, I have always felt reassured that my mother is being taken excellent care of and being assisted to remain living in her own home.

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Review from Janine D (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had problems with my mums care in the past we as a family are so happy with the care my mum has been receiving from Rainbow Care Solutions (Merseyside). My mum can be very difficult having dementia and Alzheimer's and the carers are so patient caring and considerate. Nothing is too much trouble.
They are very understanding of my mum's needs and go above and beyond to make sure she is looked after. The office staff are very supportive and sort anything needed out straight away. Couldn't ask for more.

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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Rainbow Care Solutions (Merseyside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Rainbow Care Solutions (Merseyside) is calculated as follows: ( (39 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rainbow Care Solutions (Merseyside) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Rainbow Care Solutions (Merseyside)

What Type of Services does Rainbow Care Solutions (Merseyside) offer?

Rainbow Care Solutions (Merseyside) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rainbow Care Solutions (Merseyside) to verify any information. View our terms and conditions. Rainbow Care Solutions (Merseyside) has a Basic Service – more info.