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Quality Life UK has a Review Score of 9.7 (9.697) out of 10, based on 13 reviews in the last 2 years. Over all time Quality Life UK has 13 reviews.
Review from L R (Daughter of Client) published on 14 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Oh my goodness what a lovely review. This means the world to us and thank you so much for taking the time to do this. It really is our pleasure to be supporting you all as a family and we look forward to continuing to do our very best for you all. Thank you!
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Review from Martyn E (Husband of Client) published on 14 November 2024
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Overall Experience
5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
This is so fantastic to hear. We love supporting your wife and you all as a family. To know you feel happy, more relaxed and trust us to leave your wife in our hands so you can have some proper time to yourself is amazing! Your wellbeing is equally as important to us! Thank you for allowing us to support you both. Your kind words mean everything to us all.
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Review from J H (Nephew of Client) published on 5 November 2024
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Overall Experience
4.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for a lovely review. You are so right, live-in care is so much more personal and the one-to-one care and support are wonderful. It was a pleasure to support your gorgeous aunt, thank you for giving us the opportunity.
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Review from Jane T (Daughter of Client) published on 10 April 2024
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5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for your lovely review. It has been a huge pleasure and honour to support your Mum. I will make sure the whole team gets to see your review, it means so much to us all.
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Review from J B (Client) published on 4 April 2024
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5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you for taking the time to leave such a wonderful review and thank you so much for allowing us to support you. We are so happy to hear you are happy. It means so much to us all as a team.
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Review from Julie B (Daughter of Client) published on 4 April 2024
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5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
It was an honour to help you support your mum and for you to get some much-needed respite! Thank you so much for taking the time to leave such a lovely review. Your mum had a wonderful personality, and we really enjoyed supporting her! We think and talk about her a lot!
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Review from William S (Son of Client) published on 2 April 2024
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5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
What a wonderful review. Thank you so much for taking the time and for your kind words. It means the world to us all! We really do strive to offer an extremely personalised and quality support service so it's amazing to hear we are achieving this for your mum and you all as a family. It's a huge decision to make when organising home care and we really appreciate that, so it's excellent to know you feel you have made the right decision with us and that we have supported you through the journey.
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Review from L B (Daughter of Client) published on 5 January 2024
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4.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for taking the time to leave us a review as it means the world to us all here at Quality Life Uk. We adore supporting your mother and working with you all as a family. Thank you for having us.
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Review from Helen B (Friend of Client) published on 3 January 2024
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4.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
This is so fantastic to hear. Thank you for taking the time to review our service. We are so proud of our management team and make sure we are always on hand and contactable at all time for all our clients and staff. We pride ourselves on being a very proactive but also reactive team! Thank you again for your kind words, it means the world to us all.
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Review from J L (Client) published on 6 December 2023
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4.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for your kind words. It was a pleasure to support you after your operations and we are always here when you need us! Thank you also for recommending us, this is the best news and means the world to me and the whole team!
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Review from J M (Stepdaughter of Client) published on 6 December 2023
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5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
This is so wonderful to hear and the team and I are so happy that you and the family are all so pleased. Since starting with your stepmother it really has been a huge pleasure and all the care support workers really enjoy their positions and look forward to giving her the best support they can week after week. We also now love seeing her so regularly here in our new office! Always a big smile when on her daily walks with the carers!
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Review from R M (Client) published on 30 November 2023
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5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
What a fabulous review, thank you so much. It's so lovely and important to us to hear how our initial meetings and cup of tea with potential new care support workers really are effective and the perfect start to a long lasting relationship. Thank you again, it's a pleasure always to support you!
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Review from Elizabeth S (Wife of Client) published on 22 September 2023
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5.0 out of 5
Reply from Amelia Benskin, Registered Manager at Quality Life UK
What a wonderful and extremely kind review. Receiving feedback like this makes the whole team's hard work and commitment so worth it. Thank you so much and it really is our pleasure to help and support you both, so thank you for having us!
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The Review Score of 9.7 (9.697) out of 10 for Quality Life UK is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.697 for Quality Life UK is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 76 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Quality Life UK is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2020
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Job Title: Registered Manager
Joined: 2015
Having grown up in Newtown Linford and attended Our lady"s convent school in Loughborough, Amelia is a familiar face in the local community.
Amelia understands local people and their need for access to home care of the highest quality. She established Quality Life Uk with the aim of achieving this, and has developed a reputation for providing exceptional local care and support.
Job Title: Senior Care Manager
Joined: 2020
Alicia is full of energy and enthusiasm! She brings a real passion to the office and is a delight to work with. Before joining Quality Life UK Alicia ran her own care agency and knew first the importance of delivering exceptional standards of care. She is a respected care manager and enjoys close and meaningful relationships with all our carers and clients.
Job Title: Care Manager
Joined: 2015
Gail has been with us since day 1!! She was our very first carer and quickly progressed to be appointed as our first care manager too. She has over 25 years of care experience and was a finalist in the Leicestershire Care awards. Gail is extremely committed to delivering first-class care and has particular expertise in managing care packages for those living with dementia.
Job Title: Care and New Family Liason Manager
Joined: 2019
Everybody loves Autumn! She has an infectious enthusiasm for life and seems to put a smile on the face of everyone she meets. She first joined us as a live-in carer and after 2 years of supporting a lovely lady in Rothley, she joined the office team as a care manager. She now oversees the care of several clients as well as liaising with new clients and coordinating new care packages. Autumn is an essential part of the Quality Life UK team.
Job Title: Training & Compliance Manager
Joined: 2022
Georgina has spent a lifetime working in care and has been the registered manager for several local care homes. She has a wealth of experience and is an invaluable member of the team. George is actually Autumn's mum and we feel very lucky to have such a gorgeous, hard-working and caring mother-and-daughter team working with us every day.
Job Title: Care & Recruitment Manager
Joined: 2021
Natalie began her journey with Quality Life UK as a carer supporting a lovely gentleman in Kegworth and has gone on to work with many other service users. She then progressed to assistant care manager in 2022 and is now one of our valued care managers & also manages the recruitment of new staff.
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