Cera - Halton (Premier Care)

Ashley House, Ashley West Way, Widnes WA8 7RD
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2 Reviews
  • Cera - Halton (Premier Care), Widnes
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Care Provided by Cera - Halton (Premier Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Drug Dependence (past or present)
  • Learning Disability
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Person in charge
  • Jackie Harber (Manager)
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Cera - Halton (Premier Care) Reviews (2)

Over all time Cera - Halton (Premier Care) has 2 reviews.

Overall Experience

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Date Published

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Review from Joan W (Wife of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed in the company, in fact, can be quite angry, sorry. Don't keep to the package set out, in my case important, but ring up does not seem to make any difference. Management seem very nice on phone and they are, but when it comes to sorting out problem nils vill. Very unhappy, very.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane D (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been trying to get an ongoing complaint sorted for nearly four months now for my mother. The times that she is supposed to have her tea and late-night call are never on time and have caused my mother to fall trying to make her tea as they aren't there to do what they are paid for. A man in the
office who I've spoken to on several occasions has got an appalling attitude and passes the buck, blaming the carers for being late when it's him who gives them the times to visit. In fact tonight they haven't even turned up to do her tea visit and no call to say why. Totally disgusted with the way my mother has had to put up with this care. If it is not resolved and quick I am going to report it to CQC.

Reply from Mark Vermes, Head of Governance at Cera - Halton (Premier Care)

On receipt of this review, our registered manager contacted the reviewer. She is the daughter of one of our clients. The daughter had not previously raised any concerns with the registered manager. The registered manager has promised to monitor the care package. There was a carer who missed a call on Saturday 24th April. The office phoned the mother who confirmed she was fine. This carer has been disciplined appropriately. The registered manager has now apologised to the daughter. The daughter now knows she can raise issues directly with the registered manager. Missed calls are very rare events and our systems are designed to prevent them. We regret that the call was missed on this occasion, but we checked to ensure that no harm was done. The registered manager will also address the issue of the timing of the calls which the daughter has raised.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Cera - Halton (Premier Care)

What Type of Services does Cera - Halton (Premier Care) offer?

Cera - Halton (Premier Care) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Halton (Premier Care) to verify any information. View our terms and conditions. Cera - Halton (Premier Care) has a Basic Service – more info.