Purple Care

Top Leather Mill Farm, Watling Street, Nuneaton CV10 0TQ
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9 Reviews
  • Purple Care, Nuneaton
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Care Provided by Purple Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Purple Care TM Ltd
  • Person in charge
  • Lisa Shaylor (Manager)
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Purple Care Reviews (9)

Over all time Purple Care has 9 reviews.

Overall Experience

  • 4
  • 4
  • 1
  • 0
  • 0

Date Published

9
0
0
0
9

Review from Kelly W (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Purple Care have been wonderful with my Dad, the staff are always on the end of the phone if we have any worries or need to change call times etc. All the carers are great, can’t recommend this company high enough!

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Review from Sandra W (Mother of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Purple Care provides excellent and professional support to support my son. We have been with Purple Care for about 5-years now. They are always there when needed to support my son. They continued to work with my son and his family without missing a single day, the support was always being delivered
even when Purple Care payments delays. During my son's transition from teenager to adult, his behaviour became more challenging due to his aggressive behaviour, but Purple Care met every difficulty with calmness and understanding. Purple Care also has undergone some challenges from having no social worker and changing five different social workers since he moved to adult social care when he was 18. Purple Care has never stopped providing care and support all through the COVID-19 pandemic, which we are still experiencing. Purple Care has provided high-quality service and safety without fail. I can't thank them enough!

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Review from David H (Client) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I am satisfied with the service provided. However, I feel that I was not informed that firstly care would be cut from 2 at 4 times a day to 1 at 3 times per day.
I feel management should have had the courtesy to write to me or visit me to inform me in advance.
My feelings are that what I require
is too much for one person in the time allowed. I have spoken to social services, a volunteer service and others and they agree with me. Is it cutbacks?

Reply from Tracey Blakemore, Director at Purple Care

Thank you for your review and I am pleased to see you have rated your care very good.
The issue with your calls being reduced is not something that is authorised by the care agency, this action is taken by social services. I do know this case very well and the email from social services says the cuts in care were made after a meeting with yourself and the OT, however, we did not agree with the outcome and managed to put a case forward to social services and although could not get the 4 calls put back in place, we did manage to increase the morning and tea call so provided an extra 6 hours of care per week. Unfortunately, social services would not agree for 2 carers and would not increase any further additional hours. I know from speaking to your carer who you have 6 days a week that you are doing really well and hope your confidence continues to grow. It is a pleasure providing support to you.


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Review from Anne B (Client) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During these difficult times, I have never once been let down by a carer not coming. They have been courteous and always helpful.

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Review from T M (Client) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are happy and very pleasant, attentive, and friendly. The conversation is daily and chatty. My personal cleanliness and toiletry are excellent.

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Review from J S (Client) assisted by family/friend published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had very courteous carers. I am having them 3 times a day. They are always cheerful and happy to talk to me.

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Review from M K (Wife of Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On New Years Day, my husband had a nasty fall. he fell on to my leg, as I was resting. We were both taken to hospital where he spent five weeks recovering from a part hip operation and I spent two weeks in the hospital. Returning home I found I was not coping with things at home and I was losing weight
and decided to recruit the help of Purple Care. I found the care useful, helpful, and friendly. Easy to talk to. One very domestic gentleman didn't have to be instructed. He was totally domesticated - a very rare person indeed.

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Review from Janel S (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Purple Care was recommended to me by social services, we had never had to use a care company before so were very worried about the whole process. They sent a manager out to discuss everything and assess my dad. The carers were all lovely and it was like having a friend visit my dad, he looked forward
to the visit, they did more than they were paid to do, went to the shop, organised doctors visits and always kept the family in touch with any issues. Sadly my dad passed away but I just wanted to publicly say a big thank you to the company and its carers.

Reply from Tracey Blakemore, Director at Purple Care

Thank you for your kind words, we were all very sorry to see him go, take care.


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Review from J G (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Purple Care was chosen by the NHS when my elderly mother was discharged from hospital during the Covid pandemic.
Mum had never needed care before, as she had always lived independently, and we were a little worried about having the carers at this time. Mum was in the vulnerable, at-risk group due
to her age and health, and was recovering from a stoma operation.
Everything has gone really well so far, and we are really impressed by the quality of the carers who have looked after mum. They are genuinely lovely and caring people, who take their time and help Mum with all her needs. We have regular carers, and in 35 visits so far, have only had three different carers, with two doing most visits. What really impressed us is that one of the carers is stoma trained, and he was doubled up with the other two to instruct them in the stoma on their first visits.
They have sufficient PPE, which is reassuring at this time.
Many thanks for helping Mum at this difficult time.

Reply from Tracey Blakemore, Director at Purple Care

Thank you for a lovely review, I will pass on your positive comments to the support team.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Purple Care

What Type of Services does Purple Care offer?

Purple Care offers Home Care.

How many Carers does Purple Care employ?

Purple Care employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Purple Care to verify any information. View our terms and conditions. Purple Care has a Basic Service – more info.