New Hope Care (Stockport)

Europa Business Park, Building 67, Bird Hall Lane, Stockport SK3 0XA
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8.9 7 Reviews
  • New Hope Care (Stockport), Stockport
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Care Provided by New Hope Care (Stockport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Jones (Manager)
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New Hope Care (Stockport) Reviews (7)

8.9

New Hope Care (Stockport) has a Review Score of 8.9 (8.917) out of 10, based on 7 reviews in the last 2 years. Over all time New Hope Care (Stockport) has 7 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 1

Date Published

7
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1
7
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Review from L J (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using New Hope Care for over a year now and the carers have been providing care and support for Mum daily. The carers are very considerate of Mum's requirements. They are professional, respectful and kind and also happy to have a chat and a laugh with Mum which she enjoys. The manager and
office team are also friendly and approachable. They have accommodated any changes that have been necessary. Communication has been excellent They also try to arrange that Mum has the same regular carers visiting, which we really appreciate so much. We highly recommend it.

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Review from Stuart C (Son of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager's team provided care for my father in the last few years of his life. He had dementia and was also becoming increasingly frail and unsteady. New Hope carers' regular visits through the day meant that he could stay in his own home rather than having to enter a care facility, which meant a
great deal to him. He looked forward to the visits, which of course served a vital social function as well as a practical one. There was always good communication between myself and the New Hope office, so any challenges that arose day-to-day could be resolved quite quickly. As a separate task, New Hope were able to provide a cleaner, so his house was kept in good order.

Reply from Sonia Jones, Registered Care Manager at New Hope Care (Stockport)

We miss your dad every day, he was such a pleasure to look after, very strange him no longer being with us.


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Review from Arezue W (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Hope Care has been providing care for my mum who is in her later years of dementia in her own home coming on 2 years now.
The most important part of my mother’s care package is consistency and care staff who are very familiar with her care plan as she has complex needs which New Hope ensures they
maintain.
After 5 years I recently had a week trip away which was much needed and New Hope took all my worries away by ensuring the same familiar care staff covered all the calls for my mum ensuring consistent care was provided.
I returned to find my mother comfortable, happy and safe in her home.
New Hope has worked hard to provide the necessary support and care for my mother in order to ensure she can continue to live independently in her home. For that, I am so grateful. Thank you to the manager and all the care staff for your continued support.

Reply from Sonia Jones, Registered Care Manager at New Hope Care (Stockport)

Thank you so much for your feedback and we are glad you have finally managed to get away and have a break with no worries.


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Review from P F (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Hope Care carers have cared for my mother at home since her discharge from the hospital. The management team respond immediately to phone calls and email message requests. They have attempted to schedule the same carers as regularly as possible, so a trust has built up. They have managed all prescribed
medications for the carers to administer at the correct times. Carers write up a report following each visit which are posted straight away on an app so everything is transparent, and if there are any concerns these can be addressed. It has been very reassuring to have such a professional and competent team to assist and care for my mother.

Reply from Sophie Jones, Care Coordinator at New Hope Care (Stockport)

Hi, we are honoured to look after your mum; she is such a lovely lady and also such a lovely family. I am glad that communication with the management team has been immediate and that we have been there as a helping hand as much as possible. Thank you so much for your lovely review!


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Review from Ros M (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Hope provided my mother with live in carer's for the last twelve months of her life and for three day stints for a couple of months before that, as we all got to grips with the situation. The carers were very affectionate giving Mum hugs on their arrival, which was very important for Mum as she
had lost her sight. I felt it was all well organised and efficient as having people come in on a two week turnaround is challenging. They looked after Mum's needs very well ensuring her day to day requirements were met. My only negative was that the accounts department initially were haphazard in invoicing and incorrectly charged one month. The manager at Stockport was very friendly, supportive of the family and helpful when resolving the accounting issue.

Reply from Sonia Jones, Registered Care Manager at New Hope Care (Stockport)

Thank you for your feedback it was a pleasure meeting the family and your mother who was a lovely lady and is sadly missed by the carers who provided the live-in care.


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Review from Anne K (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Hope Care (Stockport) provided quality and reliable care for my mother over 5 years. During that time my mother’s care needs increased and New Hope Care were flexible and responsive to my mother’s changing needs and increased the care provision as required. The staff were friendly, caring, reliable
and honest and my mother was fond of them all. For the last 2 months of her life, live-in care was needed and this was arranged at short notice and my mother was cared for by New Hope to the end. My brother and I live some distance from our mother and it was a great comfort to know there was local reliable help for her.
I would recommend New Hope Stockport to anyone looking for care for an elderly relative from just pop-in “social” visits to 24-hour care.

Reply from Sonia Jones, Registered Care Manager at New Hope Care (Stockport)

Your mother is missed every day she was such a pleasure to look after, still very strange not going to see her.


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Review from H T (Daughter of Client) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, my experience with this care provider was not good. On 30th May 2023, I felt my father's care was not to the required standard. Neither the carer on the day or the manager contacted me regarding my father's condition. He was admitted to the hospital and some days later he passed away
due to hospital-acquired pneumonia.
A safeguarding concern was raised by the Ambulance Service and a meeting later held to address the issues. Sadly I was not asked to attend. An inquest is to be held later in the year regarding the incidents which led to my father's death.
I feel lessons need to be learned by this provider following the incident.

Reply from Sonia Jones, Registered Care Manager at New Hope Care (Stockport)

We are sorry for your loss. Your father is sadly missed by the carers who provided care to him since 2020. He was a lovely man to look after. As a company, we have no control over clients when they go into hospital but are glad you were at his house on the day when he was admitted to hospital.


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Current Review Score: 8.9 (8.917)

Overview of Review Score

The Review Score of 8.9 (8.917) out of 10 for New Hope Care (Stockport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.317 for New Hope Care (Stockport) is calculated as follows: ( (28 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 41 Ratings = 4.317

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Hope Care (Stockport) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about New Hope Care (Stockport)

What Type of Services does New Hope Care (Stockport) offer?

New Hope Care (Stockport) offers Home Care.

How many Carers does New Hope Care (Stockport) employ?

New Hope Care (Stockport) employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Hope Care (Stockport) to verify any information. View our terms and conditions. New Hope Care (Stockport) has a Basic Service – more info.