Prime Care Domiciliary Essex

Office 22, Weston Business Centre, Hawkins Road, Colchester CO2 8JX
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9.9 25 Reviews
  • Prime Care Domiciliary Essex, Colchester
Prime Care Domiciliary Essex was established in 2022 in Colchester, Essex. It is one of two branches, the second branch is based in Horsham, West Sussex.

Prime Care Domiciliary prides itself on offering a cost-effective and high standard of care to all service users. The Company provides the following specialist services and care: Domiciliary Care (Home Care), Palliative & End of Life Care, Live in Care, Companionship Care, Domestic Care and Respite Care.

These services are provided by a team of health care professionals who have been thoroughly vetted and robustly trained by an internal inhouse trainer. The services are provided within the comforts of the service user's own home and the quality of care is regularly accessed by the field supervisor and Care Coordinator.

The services are for adults aged 18+ and over and provides care for the elderly, people who live with dementia, Alzheimer's, mental health issues, and those with lifelong disability and autism.

Prime Care Domiciliary believes in a multi-agency approach, a good rapport is built with GPs and other healthcare professionals who are involved in the care and wellbeing of the service user so that they receive prime care from all agencies. By working together, service users are supported in their own homes as all individuals are aware of the care plan put in place by Prime Care Domiciliary. All care plans are individualised to each person's needs and the Company prioritises individual liberty and choice so the care plan is created in partnership with each service user.

Prime Care Domiciliary Essex adheres to all policies and procedures mandated by the Care Quality Commission and local authorities such as Essex County Council. Prime Care Domiciliary Essex is registered and regulated by CQC.

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Care Provided by Prime Care Domiciliary Essex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Bell (Registered Manager)

Funding & Fees Guide for Prime Care Domiciliary Essex

  • Prices

  • Minimum call visits are 30 minutes.
    30 minute visits are £12.50
    1 hour visits are £25.00
    Weekend visits are £28.00
    Bank Holiday visits are £30.70

  • Prime Care believes that getting care should be the main priority for service users and families, they should not be made to restrict the amount of care provided due to financial reasons, Prime Care provide cost-effective services so that service users and their families get peace of mind when managing costs of care.

Prime Care Domiciliary Essex Reviews (25)

Total of 25, showing 1-20
9.9

Prime Care Domiciliary Essex has a Review Score of 9.9 (9.867) out of 10, based on 23 reviews in the last 2 years. Over all time Prime Care Domiciliary Essex has 25 reviews.

Overall Experience

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Date Published

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Review from Carly M (Granddaughter of Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care for my grandma. She talks about them all the time, they help her so much. They are always polite, courteous and kind.
Her favourite person is one particular staff member, he is lovely.

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Review from Rebecca T (Daughter of Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our mum has been excellent.
Having the same carers regularly has provided a high level of continuity and the opportunity for carers to really get to know my mum and family and us to get to know them.
Carers are patient and kind, always treating Mum with dignity and respect. They
always leave her comfortable and cared for. In difficult times they brighten Mum's day. All carers are excellent and Mum's main two carers are exceptional.
We are lucky to have such caring people sharing this difficult journey with us.

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Review from J C (Son of Client) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the support and effort the team has given myself and Mum at this difficult time.
They were very respectful and thoughtful at every visit. Not only asking how Dad was and what he needed but also taking the time to speak to Mum and me.
They worked in a very tidy and considerate
way. Superb, and awesome are understatements.

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Review from T F (Sister-in-law of Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was requested to visit the client this evening due to an uneasy breathing issue, on arrival it was obvious the client had moved to an inappropriate position.
Your carers arrived, I requested the correct position and they immediately performed the request, leaving the client and family more settled.
Excellent service. Thank you.

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Review from Robert H (Son of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provided wonderful care for Dad. They were kind to Dad and all the family, especially my mum. Nothing was too much trouble for them. They are the best of the best.
Shortly after Dad died my brother was walking near where Mum and Dad live when two of the team saw him as they were driving to
a client. They stopped and asked after all the family. They are what I think of as real Careers.
Thank you so very much.

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Review from Susan W (Wife of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

You have to be very proud of the super kind and helpful carers you have in your employment.
Nothing is too much trouble and everything is done with dignity and the utmost professional care.
If not for this my husband would not be able to stay in his own home for this we are grateful.
Always on time,
Always with a lovely smile.
We thank you so much 10/10!

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Review from James F (Son of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Prime Care to be very reliable, polite and professional. The carers keep good time for appointments and will ask if I have forgotten to leave a flannel out or enquire as to where the body lotion may be kept. The morning visits in particular have been helpful to my father and give him something
to focus on first thing. The early visits also remove some of the workload from my own shoulders. I have found the staff to be respectful and courteous and I would not hesitate to recommend the company. Thank you.

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Review from Rod S (Husband of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly or heap more praise upon the care my late wife received from Prime Care.
Prime care arrived into our lives at a very difficult and emotional time in both my wife's and my own life, my wife received the most loving and sensitive care that I could have wished for, she was put
at ease at all visits by the very caring staff, this with the occasional sprinkling of light humour and understanding made each visit a pleasant experience.
May I and my family pass on our most grateful thanks to all the fine staff at Prime Care, thank you.

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Review from Samuel P (Son-in-law of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once the decision was made to have my mother-in-law remain at home and the need for Palliative care was identified, Prime Care was brought on board. This happened at an accelerated rate due to the incredibly kind, efficient, thorough and dedicated tenacity of one of the team at our local GP, Caradoc
of Frinton-on-Sea (the Paramedic). From day one Prime Care were exceptional in their; understanding, engagement and expectation management. This was to both my mother-in-law, for her immediate needs, and towards us, supporting her by her bedside until she passed. All members of the team were warm, caring and gentle as well as sensitive to the situation they were faced with thrice daily. This was extended too by the out of hours support provided by mobile phone (and at all hours). The service they provided and attentiveness went above and beyond in every sense of the word. We were blessed to have been given such support and we will be forever grateful.

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Review from N D (Daughter of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were most impressed with the level of service provided. Our carer was very conscientious in her work. She helped my Mum through a difficult period, I would highly recommend Prime Care and we would certainly use them again. Thank you Prime Care.

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Review from B M (Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall experience.
Staff were polite and professional.

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Review from Mary N (Daughter of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers were so kind and professional. They treated my dad with respect and dignity even as he got weaker and less cooperative. They allowed him to be clean, and comfortable. peaceful and relaxed in the comfort of his own home in the last weeks of his life. It was a pleasure to have them in our
home and I would highly recommend them.

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Review from R R (Daughter of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love that they enabled my mum to be at home, as this was very important to her. It was also great that they were friendly and calm and that they checked with and talked about what they were doing with the client, such as washing, rolling etc. I also really appreciate that they called me back while
on annual leave (as I guess I rang the wrong number).
They could have checked her position in bed a bit more, as occasionally her toes were touching the bed end. I found it stressful to find medication last minute at the weekend, due to the late notice of medications running out, but they did better at giving me better notice after that occasion.
My main point for improvement is notification of bowel movement, as I feel her constipation could have been avoided or at least lessened. It may have been helpful if such suspicions were mentioned to me earlier, as it had not occurred to me. It could also have been beneficial to have a written record of her bowel movement kept at the house for use to refer to. Her constipation caused her a lot of pain and distress, but I can see that it was due to a number of different things including different groups of people focusing on different aspects of her care and her symptoms and medication changing.
As such I do not wish to blame anyone, I just hope people learn from this and so prevent it happening to anyone else. Many thanks.

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Review from Muriel C (Client) assisted by family/friend published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my regular carer, he is an amazing man and treats me with dignity and respect. The relief carers are very good too.

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Review from H W (Daughter-in-law of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of your team is brilliant, kind, caring and very helpful. Nothing is too much for them. Thank you from our family.

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Review from M B (Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having carers from your company for 4 months now. Every one of them have been wonderful. Nothing is too much trouble for them. They are absolute angels all of them. I cannot rate these carers highly enough.

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Review from M M (Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a patient of Prime Care since the 10th of May. I have 4 visits a day with a female and male staff attending every visit. The quality of the staff is faultless and an asset to the company. There were some minor issues with call times, in particular, the late visit being too early, however,
I have accepted the company and the staff are doing their best by the patients and staff finishing times. I hope my support will continue as I have been impressed.

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Review from Patricia O (Wife of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1 the carers from Prime Care have been an absolute blessing in this house. Their care from each individual has always been "simply the best". I regularly recommend Prime Care to anyone who mentions carers to me. Each and everyone greets us with a smile and genuine friendship. I have
never had to worry about leaving a key out for them when I go to work etc. They respect our home and us. I know my husband has the best care and kindness from all at Prime Care, I never have to worry, they are simply the best.

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Review from K C (Nephew of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care provided by all staff. Friendly attitude towards my aunt by everyone who has attended.
Care for the first 3 months provided through hospice.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you for your review. It will help our company enhance our performance and improve the service we provide.


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Review from S H (Sister of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the sister of the client. Visits are regular. All the carers act professional, polite and respectful. They know their job and get on with it. They know their job and get on with it. They ask if they need any information regarding my brother.
One downside, I would have liked a sheet with a list
of who was coming throughout the day.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you for your review. It will help our company enhance our performance and improve the service we provide.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Prime Care Domiciliary Essex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Prime Care Domiciliary Essex is calculated as follows: ( (111 Excellents x 5) + (17 Goods x 4) ) ÷ 128 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Care Domiciliary Essex is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Nimisha Rojimon

Job Title: Registered Manager

Joined: 2021

I acquired my theoretical knowledge and practical skills during my education at Indira Gandhi University in Karnataka, India. This earned me a Diploma in Higher Education in General Nursing. I have 22 years of experience in general nursing and meeting the needs of people [Adults under 65 years of age, Adults over 65 years of age, Adults with Dementia, and Adults with Sensory Impairments.


My work experience includes employment in a variety of environments within the NHS and in the private sector holding different levels of responsibilities in the delivery of holistic care to vulnerable adults. I had the opportunity to work and gain experience with individuals who had various health issues. I ensure that services are based around a person-centred care plan and health action plan to promote social inclusion and improve health.


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Balasajeev Kumar

Job Title: Training and Operations Manager

Joined: 2022

I have a Masters's Degree in Mental Health Nursing from the University of Essex apart from My BSc in Physics graduation.


I have more than 15 years of experience in the health and social care sector as a carer, Nurse, Domiciliary care and trainer.


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Angel Raju

Job Title: Office Administrator

Joined: 2021

Since I was a young child I was obsessed with literature, and I have followed that path all through my academic journey. In 2021, I graduated with BA (HONS) in English Literature, American and Comparative Literature which is my proudest academic moment.
After searching near and far for admin jobs, Prime Care Domiciliary took a chance on me and I was able to join in January 2022. I have genuinely enjoyed learning something new every day and I have expanded my LinkedIn connections since I have begun working here!


In my time here, I have learned how many different components there are which make the machine that is home care run smoothly. Working in administration has allowed me to use a magnifying glass and see the nitty-gritty details of care and how to approach each situation differently with compassion and respect whilst also getting things done to the highest standard.


Frequently Asked Questions about Prime Care Domiciliary Essex

What Type of Services does Prime Care Domiciliary Essex offer?

Prime Care Domiciliary Essex offers Home Care.

How many Carers does Prime Care Domiciliary Essex employ?

Prime Care Domiciliary Essex employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Care Domiciliary Essex to verify any information. View our terms and conditions. Prime Care Domiciliary Essex has an Enhanced Service – more info.