Prime Care Domiciliary Essex

Office 22, Weston Business Centre, Hawkins Road, Colchester CO2 8JX
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9.9 25 Reviews
  • Prime Care Domiciliary Essex, Colchester
Prime Care Domiciliary Essex was established in 2022 in Colchester, Essex. It is one of two branches, the second branch is based in Horsham, West Sussex.

Prime Care Domiciliary prides itself on offering a cost-effective and high standard of care to all service users. The Company provides the following specialist services and care: Domiciliary Care (Home Care), Palliative & End of Life Care, Live in Care, Companionship Care, Domestic Care and Respite Care.

These services are provided by a team of health care professionals who have been thoroughly vetted and robustly trained by an internal inhouse trainer. The services are provided within the comforts of the service user's own home and the quality of care is regularly accessed by the field supervisor and Care Coordinator.

The services are for adults aged 18+ and over and provides care for the elderly, people who live with dementia, Alzheimer's, mental health issues, and those with lifelong disability and autism.

Prime Care Domiciliary believes in a multi-agency approach, a good rapport is built with GPs and other healthcare professionals who are involved in the care and wellbeing of the service user so that they receive prime care from all agencies. By working together, service users are supported in their own homes as all individuals are aware of the care plan put in place by Prime Care Domiciliary. All care plans are individualised to each person's needs and the Company prioritises individual liberty and choice so the care plan is created in partnership with each service user.

Prime Care Domiciliary Essex adheres to all policies and procedures mandated by the Care Quality Commission and local authorities such as Essex County Council. Prime Care Domiciliary Essex is registered and regulated by CQC.

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Care Provided by Prime Care Domiciliary Essex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Bell (Registered Manager)

Funding & Fees Guide for Prime Care Domiciliary Essex

  • Prices

  • Minimum call visits are 30 minutes.
    30 minute visits are £12.50
    1 hour visits are £25.00
    Weekend visits are £28.00
    Bank Holiday visits are £30.70

  • Prime Care believes that getting care should be the main priority for service users and families, they should not be made to restrict the amount of care provided due to financial reasons, Prime Care provide cost-effective services so that service users and their families get peace of mind when managing costs of care.

Prime Care Domiciliary Essex Reviews (25)

Total of 25, showing 21-25
9.9

Prime Care Domiciliary Essex has a Review Score of 9.9 (9.867) out of 10, based on 23 reviews in the last 2 years. Over all time Prime Care Domiciliary Essex has 25 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 0
  • 0

Date Published

25
7
21
23
2

Review from D W (Husband of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to be an N.V.Q Assessor and verifier and have no doubt all of your staff would have received their N.V.Qs with flying colours. Their care and attention to the client's needs and condition is first-class. They sometimes have to deal with considerable tack and sympathy to their needs, but always
cope and leave her happy and contented. My wife and I consider them friends and are always pleased to see them. They treat the client's family with respect and try to make a difficult time life experience as comfortable as possible.

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Management

Treated with Dignity

Value for Money

Review from Graham S (Husband of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The organisation of a full support package involving NHS staff and a local hospice. Staff were extremely quick, efficient, thoughtful, as well as sympathetic and supportive to the whole family as well as to our loved one. We would not have coped without all the help and support. Everything my wife,
I and our girls would wish for in very trying times. Thank you and God bless you all.

Reply from Prime Care Domiciliary Ltd, Operations Manager at Prime Care Domiciliary Essex

Thank you for your kind words, Graham and family. We were well supported by the hospice team and quality innovation team to provide better service.


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Review from M C (Wife of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my late husband found the carers very kind, caring and respectful throughout their visits.
I would certainly recommend Prime Care.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you so much for lovely comment, we will be sure to pass this along to the fantastic staff who held you and your husband in very high regard.


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Review from Emilie V (Mother of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the service provided.
The manager has been amazing.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you for your kind review, we appreciate your feedback a lot! We shall pass on these lovely words to our team.


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Review from N P (Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Always punctual. Treat me with dignity. In all ways, I have had a good experience with them until now and hope that continues.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you for your kind review, we appreciate your feedback a lot!
We shall pass on these lovely words to our team who will be over the moon!


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Management

Treated with Dignity

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Prime Care Domiciliary Essex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Prime Care Domiciliary Essex is calculated as follows: ( (111 Excellents x 5) + (17 Goods x 4) ) ÷ 128 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Care Domiciliary Essex is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

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Nimisha Rojimon

Job Title: Registered Manager

Joined: 2021

I acquired my theoretical knowledge and practical skills during my education at Indira Gandhi University in Karnataka, India. This earned me a Diploma in Higher Education in General Nursing. I have 22 years of experience in general nursing and meeting the needs of people [Adults under 65 years of age, Adults over 65 years of age, Adults with Dementia, and Adults with Sensory Impairments.


My work experience includes employment in a variety of environments within the NHS and in the private sector holding different levels of responsibilities in the delivery of holistic care to vulnerable adults. I had the opportunity to work and gain experience with individuals who had various health issues. I ensure that services are based around a person-centred care plan and health action plan to promote social inclusion and improve health.


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Balasajeev Kumar

Job Title: Training and Operations Manager

Joined: 2022

I have a Masters's Degree in Mental Health Nursing from the University of Essex apart from My BSc in Physics graduation.


I have more than 15 years of experience in the health and social care sector as a carer, Nurse, Domiciliary care and trainer.


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Angel Raju

Job Title: Office Administrator

Joined: 2021

Since I was a young child I was obsessed with literature, and I have followed that path all through my academic journey. In 2021, I graduated with BA (HONS) in English Literature, American and Comparative Literature which is my proudest academic moment.
After searching near and far for admin jobs, Prime Care Domiciliary took a chance on me and I was able to join in January 2022. I have genuinely enjoyed learning something new every day and I have expanded my LinkedIn connections since I have begun working here!


In my time here, I have learned how many different components there are which make the machine that is home care run smoothly. Working in administration has allowed me to use a magnifying glass and see the nitty-gritty details of care and how to approach each situation differently with compassion and respect whilst also getting things done to the highest standard.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Care Domiciliary Essex to verify any information. View our terms and conditions. Prime Care Domiciliary Essex has an Enhanced Service – more info.