River of Care Ltd

Office 2, Security House, Paper Mill End, Paper Mill, Birmingham B44 8NH
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9.5 16 Reviews
  • River of Care Ltd, Birmingham
River of Care Ltd started as a domiciliary care service and has grown into a Community Healthcare Service. It specializes in complex care for adults with a range of needs, including:

- Dementia
- Eating Disorders
- Learning Disabilities
- Mental Health Conditions
- Physical Disabilities
- Sensory Impairments

Their expertise also extends to the Treatment of Diseases, Disorders, or Injuries (TDDI), providing personalized care.

Their compassionate team is dedicated to prioritizing your comfort and dignity. They believe in involving you in your care decisions, respecting your wishes every step of the way. Every member of staff undergoes enhanced DBS checks and receives regular training to maintain the highest standards of care.

Care Provided by River of Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • River of Care Ltd
  • Person in charge
  • Debora Bekele (Registered Manager)

Funding & Fees Guide for River of Care Ltd

  • Prices
  • Prices Start from £23/hr


  • We provide a FREE quote and assessment, which includes a detailed evaluation of your specific care needs and an accurate cost estimate for our services. Our River of Care Manager, Debora Bekele, will personally visit to conduct the assessment. With over 15 years of experience as a qualified nurse in the healthcare sector, Debora will ensure you receive all the information you need and that you are in capable and caring hands throughout the process.


9.5

River of Care Ltd has a Review Score of 9.5 (9.514) out of 10, based on 6 reviews in the last 2 years. Over all time River of Care Ltd has 16 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I sought short term help with personal care following major surgery and I was very happy with the care provided by River of Care.
The Manager was professional, approachable, knowledgeable, helpful and kind. Once my needs were assessed carers were appointed.
The carers were sensitive, supportive,
respectful and a huge help.
River of Care Ltd was recommended for me by the close friend of a family member. I valued all the help and support I received, and I recommend the services of River of Care Ltd without hesitation.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your feedback means a lot for us to help us improve our services more.


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Overall Experience  Overall Experience 5.0 out of 5

River of Care Ltd does give a true person-centered care and support and they are good at what they do.
I will recommend the company to everyone, give them a trial and it will sure convince you.
Tested and trusted I would say.

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Overall Experience  Overall Experience 5.0 out of 5

My disabled Son lives in assisted living with River Of Care carers, they are always fantastic with him, they are kind, supportive, very patient with him, and look after him well.
I would recommend River Of Care to anyone who asks.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you so much for your wonderful and heartfelt review. We are deeply touched by your kind words about our team at River Of Care. It is an absolute privilege to care for your son, and we are truly grateful for the trust you and your wife have placed in us. Your support has been immense, and it means the world to all of us. We know that our efforts are appreciated, and we are committed to providing the best care possible. We always strive to ensure your son feels safe, supported, and valued, and it is reassuring to hear that our team has made a positive impact.


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Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the emergency support I received after struggling with recovery from major surgery. River of Care sent a nurse on the same day who was able to stay for 3 nights. She was incredibly caring, knowledgeable and supportive while being warm and bringing some much-needed lightness to the
situation! With my agreement, it was then arranged to have a carer be with me for the following nights when my medical needs stopped. The carer was exceptionally kind, proactive and thoughtful and such a help through the night. My mother was struggling to cope with caring for me and I have no idea what we would have done without these two wonderful women. We are so grateful.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you so much for taking the time to share your experience with us. We're truly delighted to hear that our team was able to support you during such a challenging time. It's wonderful to know that our nurse and carer were able to provide the care, kindness, and lightness you needed during your recovery. Your feedback highlights the dedication of our staff to not only meet medical needs but to also offer emotional support. We understand how difficult it can be for families, and we are grateful that we could help ease that burden for you and your mother. If you need anything further or have any other feedback, please don't hesitate to reach out. Wishing you a continued smooth recovery!


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Overall Experience  Overall Experience 5.0 out of 5

I am a mental health worker and I referred one of my service users to this service.
They have been excellent and very helpful.
Would be recommending it again.
The service user is much happier and relaxed.
All her care services are being cared for.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you so much for taking the time to review our care. It is encouraging to know how well we are doing. We will continue to do our best to support our community by making positive differences in citizens' lives. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

I have never known or had experience with the warm, sensitive, helpful and dedicated care and support that I have received since becoming a service user of River of Care as your first point of call for all your care needs. Their service is unbeatable.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you so much on behalf of River of Care staff for taking the time to give us your review. Your feedback helps to enhance our care we will continue to keep up our good work and improve even more.


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Overall Experience  Overall Experience 5.0 out of 5

As you will see from my ratings, River of Care exceeded my expectations in terms of service and level of care. Our carer demonstrated compassion, assisted my uncle to improve his independence, and he looked forward to seeing her every day. The agency is well run, and new carers were never sent unless
the manager had firstly introduced them to the client, family and property, which was key in providing an exemplary level of service. They were on time every day, which is something most agencies struggle with and they genuinely wanted to do all they could, rather than just attend to perform a service. I cannot recommend it highly enough. Thank you.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you very much for taking the time to point out aspects of care delivery i.e introduction of key carers, time management, the carer's willingness to help the client and empowering the client to maximise their independence.
On behalf of River of Care and our team of carers, we really want to say thank you very much for your thoughtful review. We will try our best to help our community and make a positive difference in care. God bless you.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic support and care.
Rehabilitated and looked after my mom to a point where she was able to look after herself and my dad again.
Very helpful and very personable. Made our lives so much easier to know that support was there for us to enjoy our parents.
They took the pressure off us, doing
things like waking her up or putting her to bed and showering, breakfast and much more.
The manager was a great help in setting up the care and was always available if any questions needed answering.
Can't fault the service.
Will be using them again when the parents need them.

Reply from Debora Bekele, Manager at River of Care Ltd

On behalf of River of Care carers and manager, I would like to thank you. It is really helpful to know that we are doing well moreover, making a positive difference in our community.
At River of Care, our aim is to rehabilitate and make the individual independent instead of dependent on the carers. We always work with the person receiving the care and the families to make this happen.
Thank you again for taking the time to review our care.


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Overall Experience  Overall Experience 5.0 out of 5

My experience with River of Care was excellent. I would highly recommend them to anyone who wanted a true professional care team. From their very good time keeping, treating me with the utmost dignity and respect during all aspects of my care. Friendly, warm very knowledgeable. I felt very safe and
cared for. When they left my home after my care, I always had a better positive feeling about myself and my situation.

Reply from Debora Bekele, Manager at River of Care Ltd

On behalf of River of Care team. Thank you very much for taking your time to review our care. It is encouraging to know we are making positive difference in the provision of care. Thank you again for your reviewing our care. Really appreciated it.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided, my cousin has greatly improved, we now feel after a conversation with him that he only needs cares three times a week. They have been wonderful with him, especially the Manager.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you for the wonderful review on behalf of carers and the manager of River of Care. It is a pleasure for us to support your cousin over the past two years. The time we took over his care he was mainly chair and bed bound. He needed the assistance of two carers, two to three times a day, every day. He required assistance with personal care, toilet, meals, and moving and handling.
Today he is Independent and able to remember two years back how he used to be compared with how he is today. He now engages with daily exercise and has been empowered to learn how to prepare his own meals and washing himself. Over the past two years, his confidence has increased significantly. We put plans in place to increase his daily exercise and his cooking, cleaning, and washing himself. We promoted his independence by allowing him to excel in his daily exercise with direct supervision over the course of two years. Now he is fully independent and able to do everything by himself as you have mentioned in your review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother returned home after her latest stay in hospital extremely frail. We were anxious as to how she would manage with a new team of carers, especially at this difficult time. However, the manager and her team have been kind, reliable and professional. They liaised with the ward and I felt they
had a thorough knowledge of my mother’s challenges and were prepared to put time and thought into improving my mother’s care at home. I recommend.

Reply from Debora Bekele, Manager at River of Care Ltd

On behalf of all River of Care team and myself, we would like to say thank you very much for your wonderful review. In River of Care we want to make sure individual needs assessment and care plans are based on the best evidence of care and practice. Being a registered nurse working in healthcare also enhanced our care provision. Again very proud of the team.


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Overall Experience  Overall Experience 4.0 out of 5

Debbie and her team made it possible for my aunt to continue living in her own home by helping with personal care, meals, washing, etc. They provided extra care when necessary and I would recommend them to anyone.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you for your positive feedback. We will continue to support our clients as a team, to empowering them to live in their own home longer independently. We use a holistic approach to caring, making our clients the centre of the care by treating them with respect and dignity.


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Overall Experience  Overall Experience 5.0 out of 5

Found the manager fantastic to talk to regarding the care and support for my mother-in-law, she was also happy to advise on things I hadn't even thought of. I could also contact her very easily.
Wouldn't hesitate to recommend River of Care Ltd.

Reply from Debora Bekele, Manager at River of Care Ltd

Dear Karen,


Thank you for your wonderful review.


At River of Care Ltd, we pride ourselves on providing client centred individualised care.


Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Without exception, we have found the attention to all aspects of care to be beyond our expectations. Particularly rewarding was the focus on not only the personal care matters but the genuine effort to understand and support the mental attitude towards my wifes illness and encourage the gradual return
to more aspects of life, for example using massage and cosmetics to raise levels of self-esteem. We have seen at first-hand strong leadership in the detail given to the training of carers, at the same time giving them scope to develop their own initiatives.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you so much for reviewing our services.


The main aim of our services at River of Care Ltd is to provide care that caters specifically to the individual and those significant to them. Our range of alternative services, for example, massage and the application of cosmetics, enables clients to maintain, as you have mentioned self-esteem, but also to support them in preserving their own personal identity.


Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

From the start, I had excellent care.
I was treated with kindness and dignity.
Care was taken with my meals which were presented nicely.
My cleanliness was taken seriously, and advice was given on how to take of myself also, advice on nutrition.

Reply from Debora Bekele, Manager at River of Care Ltd

Thank you for reviewing our services.
We are very pleased to hear that you were impressed by the level of care provided to you by River of Care Ltd. We endeavour to provide the best possible care to our clients, and our experienced staff are always on hand to provide advice or able to forward your queries onto the relevant professionals.


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Overall Experience  Overall Experience 5.0 out of 5

I am a housebound man in his 50's who thought his life was pretty much over. I have only been with Morning Hope for a short time but I have already noticed an improvement in my spirit and general mood, and more importantly, my family have noticed and commented on the improvement in my appearance health
wise also.
To know that there are still genuine CareGivers and not just people doing a job is wonderful to know. Thank you, Morning Hope. Perhaps my glass isn’t half empty after all.

Reply from Debora Bekele at River of Care Ltd

On behalf of Morning Hope Homecare team members. I would like to thank you for sharing your experience. It is very much encouraging to know that we are making a difference and we will continue to do so.


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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for River of Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for River of Care Ltd is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) ) ÷ 35 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for River of Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (10)

Debora

Debora Bekele

Job Title: Registered Manager & Founder

Joined: 2018

Introduction:


Hello, I’m Debora Bekele, the founder of River of Care. With over 15 years of experience as a qualified nurse, I am dedicated to providing exceptional, personalized care. River of Care is truly a labour of love, born from my passion for ensuring that each individual receives the highest quality of care tailored to their unique needs. I believe that everyone deserves to feel valued and supported, and I genuinely care about your well-being. I am currently working towards Level 5 in Adult & Social Care and will be pursuing research in the near future.


My Goal:


My goal is to offer heartfelt, compassionate care that truly resonates with you. I am excited to offer you a FREE quote and assessment, and I look forward to the opportunity to help you on your journey to better health and happiness.


Interesting Facts:


I used to have a nursing agency.


Tolulope

Tolulope Bamigboye

Job Title: Operational Manager

Joined: 2023

Introduction:


My Name is Tolulope Bamigboye and I love helping and supporting people with all I have, so River of Care is a good platform to showcase and support people who need our help and support. I have a BSc, MSc and MBA (Masters in Business Administration).


My Goal:


My goal is to have a positive impact on people by helping and supporting them when needed and to improve my work experience at large working with diverse communities.


Interesting Fact:


I am left-handed and I love fast cars.


Woynshet

Woynshet Getahun

Job Title: Senior Carer

Introduction:


My name is Woynshet, and I am a Senior Carer at River of Care. Working at River of Care has been an amazing experience, and I truly value the caring and supportive environment here.


My goal:


I care deeply and from the heart, and I’m dedicated to making a real difference in your life.


Interesting Fact:


One of my passions is cooking delicious meals that bring joy to those I care for while building strong, positive relationships to help improve your quality of life and happiness.


Saron

Saron Asres

Job Title: Carer/Support Worker

Introduction:


My name is Saron, and I am proud to be a carer at River of Care. The team here is incredibly friendly and supportive, and the manager has been instrumental in guiding and helping me develop my skills. I truly enjoy working closely with our clients, building positive relationships, and providing the compassionate care you deserve.


My Goal:


Caring for others is something I love, and I am dedicated to making a meaningful difference in your life through my work.


Interesting Fact:


I love coffee and drink several cups every day.


Adedayo

Adedayo Esan

Job Title: Carer/Support Worker

Introduction:


My name is Adedayo, and I work as a carer at River of Care. I am truly grateful for the opportunities to practice my skills, learn, and grow in my role.


My Goal:


I enjoy engaging with you and building meaningful relationships, and I am passionate about caring from the heart.


Interesting Fact:


I am very good at operating systems.


Abeje

Abeje Bekele

Job Title: Carer/Support Worker

Introduction:


I like to create professional interactions with my clients while ensuring their safety, which is rooted in personal interest. River of Care provides me with the best opportunity to work alongside outstanding colleagues and explore my talent related to customer satisfaction.


My Goal:


I aim to assure my clients that their choice regarding River of Care is the right one and help them feel that they are in good hands.


Interesting Fact:


I love my family VERY much.


Hamilton

Hamilton Chu chu

Job Title: Carer/Support Worker

Introduction:


My name is Hamilton. I am a naturally caring, enthusiastic and humble person with considerable experience of caring for others. I have been seeking an inspiring Job in a dynamic institution whose aim and code values are concerned with client satisfaction, management achievement and employee empowerment. This is exactly what River of Care has been offering me


My Goals:


My goals at River of Care are the core values of Service user satisfaction, management achievement and employee empowerment.


Interesting Facts:


In all things, I remain humble.


Opeyemi

Opeyemi Agbeluyi

Job Title: Carer / Support Worker

Introduction:


My name is Opeyemi and I am from Nigeria. I love working as a carer for River of Care.


My Goal:


My goal at River of Care is to help take the company to a greater height by making sure all clients receive person-centred care and respect them at all times.


Interesting Fact:


I am accommodating.


Naomi

Naomi Bekele

Job Title: Marketing Administrator

Introduction:


My name is Naomi and I work as a marketing manager and copywriter for River of Care. I find that working at River of Care is like being part of a family.


My Goals:


My goal at River of Care is to improve the company as much as I can contribute my skills and work alongside staff to make River of Care the best it can be.


Interesting Facts:


I love using the sauna.


Leila

Leila Abdullahi

Job Title: Carer/Support Worker

Introduction:


My name is Leila. I've worked in care for over 7 years. Care is my passion. I've worked other jobs, but I always come back to care, because it is truly rewarding.


My Goals:


My goal at River of Care is to continue to nurture my passion for care.


Interesting Facts:


I am partially ambidextrous.


Frequently Asked Questions about River of Care Ltd

What Type of Services does River of Care Ltd offer?

River of Care Ltd offers Home Care.

How many Carers does River of Care Ltd employ?

River of Care Ltd employs 20 carers.