Abney & Baker

Oakwood House, 7 Spa Road, Melksham SN12 7NP
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10 77 Reviews
  • Abney & Baker, Melksham
Abney & Baker provides home care services designed to support you to live as happily, confidently, safely and independently as possible in the comfort of your own home.

From their office in Melksham they serve clients across the West Wiltshire area, including Trowbridge, Chippenham, Bradford On Avon, Westbury and Melksham itself. They also have offices in Bath and Paulton that supports clients across Bath and North East Somerset including, Keynsham, Saltford, Radstock, Midsomer Norton, and Bath and Paulton themselves.

They are a highly regarded, award-winning provider of support and care to people in their community. They are a company with a clear purpose: 'To Make Life Better for Carers, Clients and Communities', and they are on a mission to be known as the most caring care company in the world.

The care team at Abney & Baker are as highly regarded and valued as the clients themselves. This is evidenced by their incredible Indeed reviews, Great Place to Work certification and extremely high-rated Homecare client and family reviews. Caring for their carers results in the best care for their clients.

They also offer a 'Great Care Guarantee', The guarantee includes open communication, proactive support, and complete transparency through their easy-to-use Nourish Family Portal, where you can stay informed and connected in real-time.

Plus, if at any time you feel that their care isn’t meeting your expectations, you can cancel your services anytime – no notice required.

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Care Provided by Abney & Baker

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Abney & Baker (Bath) Ltd
  • Person in charge
  • Debbie House (Business Manager)

Funding & Fees Guide for Abney & Baker

  • Prices

  • Every client’s needs are different and the cost of care will depend on the frequency and length of the visits needed.
    Care plans can range from just one visit up to 2 carers visiting four times a day, seven days a week, we can be completely flexible to your needs.


    A care plan can start from as little as £26.75 a week if you only want a single visit on a weekday, for instance, to help with some domestic tasks.


    A care plan with one carer making 1 visit a day, 7 days a week, would cost between between £191.79 and £252.15, depending on the length of your visits.

  • To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

Abney & Baker Reviews (77)

Total of 77, showing 1-20
10

Abney & Baker has a Review Score of 10 (9.955) out of 10, based on 33 reviews in the last 2 years. Over all time Abney & Baker has 77 reviews.

Overall Experience

  • 69
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Date Published

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Review from R T (Client) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abney & Baker provide an excellent service and professionally minded staff. They are always cheerful, helpful and caring. It's always a pleasure to see them as nothing is too much trouble.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thank you for your kind words - we're delighted that our team's professionalism and care have made a such positive impact.


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Review from John C (Son of Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 99 years old. She lives alone in a flat. Two years ago I discovered that Abney & Baker had opened a branch nearby and I asked them to start providing care for her. Mentally she is very capable but she has lost her sight and doesn't hear very well. Also, her mobility is quite poor. The family
is very satisfied with the quality of care that Abney & Baker are providing. She has three visits by carers every day. They talk with her and look after her flat. She likes the carers who visit and tells me all about them. I am confident that Abney & Baker are providing care and companionship to a high standard.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thank you so much for your wonderful review. We're honoured that you put your trust in us to support your mother and are delighted to hear that she's so happy with our team's care and companionship. It's heartwarming to know that she enjoys her time with our carers and feels so well cared for in her own home. Thank you again.


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Review from M C (Client) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, always on time. Excellent staff.
Carers always waiting to see them, very good.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thank you so much for your kind words and for taking the time to share your feedback. We're delighted you're happy with our service and team. Knowing that our carers make such a positive difference means so much to us.


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Review from Marcus C (Husband of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and management are very professional caring and interested. Care is second to none they have become like a family to my wife and myself. The support given to me has helped me cope with the situation my wife and I find ourselves in.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thank you so much for your positive review. We're pleased to hear that our team feels like family to you and your wife and that our support has helped you both. Your feedback means a lot to us, so thank you again.


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Review from Clare B (Daughter of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abney & Baker have been extremely supportive, providing excellent care. Admin staff have always been available to provide advice and support.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thank you for taking the time to give your feedback. We're so glad to hear that our team are providing the high-quality support and care your loved one needs. Your words mean a lot to us, and we'll be sure to share them with the care team. Thanks again.


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Review from Maurice C (Client) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thank you so much for your wonderful review. We're thrilled to hear that you're pleased with the support from our entire team. It means a lot to us that you took the time to share your experience.


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Review from J P (Daughter of Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always cheerful and proactive in improving the care provided and adapting to person requirements. During the review process, Mum is always laughing and happy due to the management's positive and cheerful approach. Very kind service and always accommodating to Mum's needs.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thank you so much for taking the time to leave us this fantastic review. We're so pleased the care and support is having such a positive impact on Mum.


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Review from Thomas H (Client) assisted by family/friend published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the excellent service from Abney & Baker.

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Review from Eddie M (Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole experience very pleasant.
Everyone who came was delightful, pleasant and helpful.
I look forward to them coming.

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Review from Claire F (Daughter of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used that service for 6 months it has given me the reassurance knowing that the care provided to the service user is exceptional.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thanks so much for your lovely review. It really means a lot to us as a team that we're having such a positive effect on your whole family.


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Review from Dorothy B (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service that I have received from all ladies who have cared for me very helpful and kind. Some ladies see what needs to be done, a few need me to ask them to do things.

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Review from J W (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been good and helpful and kind to me.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thanks so much for taking the time to leave us a review. We're so pleased to hear about the positive difference our team is making.


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Review from Bernadette K (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day that the carers started looking after my mother, they showed nothing but kindness, compassion and patience. They would do things just how my mother wanted them to be done as she could become agitated if things were not done how she would do them. The personal care delivered was also
to a high standard and the family was confident that our mother was in safe hands. All the carers were very vigilant with Mum's health issues, raising any concerns at an early opportunity. The relief I felt knowing that all the carers were on top of things was immense. It felt like the carers had become friends and my mother valued their company. Sadly we've had to stop using Abney & Baker as my mother has had to move into a nursing home.

Reply from Ian Williah, CEO and Founder at Abney & Baker

Thank you for taking the time to leave such a lovely review. It really does mean so much to us to hear that the team delivered care and support to your mother at such a high standard. We wish her all the best in her new home.


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Review from Christopher S (Husband of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always cheerful and happy staff when they arrive.
The carers look after my wife very well ensuring she does not fall over and escort her around the house.
I couldn't wish for a better care company to look after my wife.
I feel very confident when I leave her with her carer while I leave the house
to work on my business.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thanks so much for taking the time to leave such a positive review. It really does mean so much to us to know that we're having such a positive impact on both your lives.


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Review from Angela E (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abney & Baker are providing meal and shower support to my elderly mother and have been so flexible and accommodating at all times. They really do care and go above and beyond at every opportunity. Highly recommended.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thanks so much for the fantastic review. We're so pleased to hear that the support your mother is receiving from our team is making such a difference to her and your family. Thanks again.


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Review from Stephen S (Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care given and find the carers very helpful and professional and very pleasant. As indicated we find the care excellent. Thank you all so much.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thanks so much for taking the time to write this great review. We're so glad the care and support you're receiving are having such a positive impact.


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Review from Alan F (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your colleagues meet my requests which I feel are not unreasonable as one settled into a routine.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thanks for taking the time to leave a positive review. We're really happy to hear our team are supporting you to continue living happily and independently at home.


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Review from Linda V (Daughter of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each carer has shown kindness and patience to my mother, even though Mum gets belligerent occasionally. If I need to contact the company there is an excellent emergency out-of-hours service.

Reply from Ian Willis, CEO and Founder at Abney & Baker

Thanks so much for your lovely review. It means so much to hear how our team are making life better for your mother and your family.


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Review from Denise B (Daughter of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything, carers have all been very helpful and patient with Mum.
Feedback re. any issues has been good.

Reply from Ian Willis, CEO at Abney & Baker

Thank you so much for your great review. It means so much to hear what a difference the team has made to your mum.


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Review from B D (Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all helpful and patient. They all enjoyed working for this company.

Reply from Ian Willis, CEO at Abney & Baker

Thanks so much for your positive feedback. We're so pleased you have had such a positive experience with our team.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Abney & Baker is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Abney & Baker is calculated as follows: ( (189 Excellents x 5) + (9 Goods x 4) ) ÷ 198 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abney & Baker is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (9)

Debbie

Debbie

Job Title: Business Manager

Debbie manages both the West Wiltshire and Bath teams.


Paula

Paula

Job Title: Community Support Manager

Paula is one of our Community Support Managers covering the West Wiltshire area.


Karen

Karen

Job Title: Community Support Manager

Karen is one of our Community Support Managers covering the West Wiltshire area.


Kirsty

Kirsty Perrin

Job Title: Community Support Manager

Supporting clients and carers from our Paulton office across Midsomer Norton, Bath, Paulton and Radstock.


Kristy

Kristy Dagger

Job Title: Community Support Manager

Supporting clients and carers from our Moorland Road, Bath office across Bath, Keynsham and Saltford areas.


Alex

Alex

Job Title: Deputy Community Support Manager

Alex works from our Melksham office and out in the community supporting our care & support team.


Jenny

Jenny

Job Title: Deputy Community Support Manager

Jenny works from our Melksham office and out in the community supporting our care & support team.


Charly

Charly DeLotz

Job Title: Deputy Community Support Manager

Joined: 2022

Part of the Bath team supporting both clients and carers across the local community.


Lydia

Lydia Shilby

Job Title: Deputy Community Support Manager

Joined: 2021

Part of the Bath team supporting clients and carers in the Paulton and Radstock communities.


Frequently Asked Questions about Abney & Baker

What Type of Services does Abney & Baker offer?

Abney & Baker offers Home Care.

How many Carers does Abney & Baker employ?

Abney & Baker employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker to verify any information. View our terms and conditions. Abney & Baker has an Enhanced Service – more info.