Abney & Baker

Oakwood House, 7 Spa Road, Melksham SN12 7NP
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10 77 Reviews
  • Abney & Baker, Melksham
Abney & Baker provides home care services designed to support you to live as happily, confidently, safely and independently as possible in the comfort of your own home.

From their office in Melksham they serve clients across the West Wiltshire area, including Trowbridge, Chippenham, Bradford On Avon, Westbury and Melksham itself. They also have offices in Bath and Paulton that supports clients across Bath and North East Somerset including, Keynsham, Saltford, Radstock, Midsomer Norton, and Bath and Paulton themselves.

They are a highly regarded, award-winning provider of support and care to people in their community. They are a company with a clear purpose: 'To Make Life Better for Carers, Clients and Communities', and they are on a mission to be known as the most caring care company in the world.

The care team at Abney & Baker are as highly regarded and valued as the clients themselves. This is evidenced by their incredible Indeed reviews, Great Place to Work certification and extremely high-rated Homecare client and family reviews. Caring for their carers results in the best care for their clients.

They also offer a 'Great Care Guarantee', The guarantee includes open communication, proactive support, and complete transparency through their easy-to-use Nourish Family Portal, where you can stay informed and connected in real-time.

Plus, if at any time you feel that their care isn’t meeting your expectations, you can cancel your services anytime – no notice required.

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Care Provided by Abney & Baker

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Abney & Baker (Bath) Ltd
  • Person in charge
  • Debbie House (Business Manager)

Funding & Fees Guide for Abney & Baker

  • Prices

  • Every client’s needs are different and the cost of care will depend on the frequency and length of the visits needed.
    Care plans can range from just one visit up to 2 carers visiting four times a day, seven days a week, we can be completely flexible to your needs.


    A care plan can start from as little as £26.75 a week if you only want a single visit on a weekday, for instance, to help with some domestic tasks.


    A care plan with one carer making 1 visit a day, 7 days a week, would cost between between £191.79 and £252.15, depending on the length of your visits.

  • To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

Abney & Baker Reviews (77)

Total of 77, showing 21-40
10

Abney & Baker has a Review Score of 10 (9.955) out of 10, based on 33 reviews in the last 2 years. Over all time Abney & Baker has 77 reviews.

Overall Experience

  • 69
  • 8
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Date Published

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Review from Crista S (Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers were exceptionally helpful, responsive, attentive and empathetic to our needs when looking for a carer. Super impressed with how well the company is organised and for the extremely flexible service they offer.

Reply from Ian Willis, Director at Abney & Baker

Thank you! We were so happy to read your review and we’re delighted that you think so highly of us and our service.


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Review from Nicola B (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. Nothing is too much trouble. Care staff take an interest in the individuals and seek to enhance the lives of people in their care by taking them out or helping with tasks around the home. The staff are always polite. Thank you.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much. It was lovely to read your kind words about our carers.


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Review from Sue W (Niece of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive and communication is excellent whether it’s by text or by leaving notes. Absolutely all very friendly and engaging, very comfortable to work with. All requests are always observed and my aunty is clearly comfortable with all who help.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your positive review. I am so pleased we are providing the attentive care you are looking for.


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Review from C S (Nephew of Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been of great quality. It has been necessary to persevere with the care when the client was reluctant.

Reply from Ian Willis, Director at Abney & Baker

Thank you for such a glowing review. We’re very grateful.


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Review from D H (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, chatty, helpful.

Reply from Ian Willis, Director at Abney & Baker

Thank you! "Friendly, chatty, helpful." We're loving that!


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Review from Mike C (Son of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a compassionate, caring and professional team to care for an elderly loved one, then these guys are simply the best. All of the staff provided first-class care for our 97-year-old mother who passed away peacefully at home.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your review. We’re over the moon that you think we’re the best.


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Review from R R (Niece of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last month, my aunt has had some additional medical issues so I have been staying with her. I have met a number of her carers and they have all been so friendly and kind to my aunt. I am so grateful for them contacting me when I have not been here and they have concerns over her. A very caring
and helpful team.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your lovely words. It's a pleasure to be able to support your aunt.


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Review from A S (Client) assisted by family/friend published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and helpful, prepared to explain what they are doing.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your lovely review. We really appreciate it.


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Review from J C (Client) assisted by family/friend published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, always very helpful.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for leaving us a review. It’s great to hear that you’re very happy with our care and support.


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Review from Helen C (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable individualised personal care. Listens to clients and supports them in whatever they need. They show kindness, compassion and dedication to their job. They have staff that clearly enjoy their job.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your review. We’re all delighted we’ve made such a positive impact.


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Review from A B (Client) published on 10 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving help with cleaning from Abney & Baker since June 2021 and am very happy with their service. Almost without exception, the person who is sent to do the work is pleasant and polite and does a really good job. The office is easy to contact and the attitude of the company is one of
friendly concern.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your kind words. I'm happy you're so pleased with our service and our team.


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Review from Leslie V (Client) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've nothing much to say except the service and the people that do it are brilliant. I just cannot believe how different my home looks after my weekly visit and I would have no hesitation in recommending them to anybody if needed. Once again a big thank you for an excellent service.

Reply from Ian Willis, Director at Abney & Baker

I just wanted to say thank you for taking the time to leave a fantastic 5-star review of our service.
Your kind words really made our day and we are over the moon to hear that you had such a positive experience.


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Review from Joanne H (Daughter of Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first knocked on the door of the office, I was warmly welcomed. The team swiftly put 3 nurses a day to call upon my mother and take care of her. In every way from good manners, empathy, understanding and kindness the team has made my mother's days brighter. I could not have managed to keep Mum
at home without the special care provided. Her dignity and staying in her own home, have been the view of all our family. We all feel very lucky indeed, as the care is excellent on every level and in every way. Thank you.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for taking the time to write such a lovely review. This is everything we aspire to be as a care company.
The whole team will be delighted.


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Review from F L (Daughter of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abney & Baker Home Care provide an excellent service. I have been extremely impressed by the management and the staff team who are extremely caring, pleasant, friendly, professional and really get to know the person they are supporting, showing real understanding and empathy about how they would like
to be supported being responsive to their needs. The staff team are genuinely interested in the person they are supporting and includes all the family members.
The staff members and management team offer an outstanding service, they use their initiative, they are organised and make sure the person is safe and supported in the right way. The service is very reliable and goes out of its way to help. The staff team know the person's personal preferences and have the knowledge and skills to be able to support them.
It is very rare to meet such a dedicated, flexible, caring support agency. The service is well-led, and organised. Well done, Abney & Baker Home Care.

Reply from Ian Willis, Director at Abney & Baker

Wow! thank you so much for your review. That's made our day. I'm delighted that we're making such a difference to your family. We'll be sure to share your feedback with the whole team.


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Review from Lisa M (Wife of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care we have ever had as they don't just support my husband but also his wife too.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your lovely review. I'm so glad you're finding us a support to both of you.


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Review from Angela O (Daughter of Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very grateful to have the support of Abney & Baker in caring for my mother. She needs support but does not want it and can be quite difficult. Throughout Abney & Baker have shown great understanding and have been brilliant helping my mother. I know that I can rely on their support and I
am very grateful that I can be assured they are always there.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for sharing your thoughts about our care service. We're delighted that we've been able to provide the support your mother needs in a sensitive and empathetic manner. We'll be sure to share your feedback with the whole team.


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Review from B H (Wife of Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Abney & Baker as a complete agency in every way. Their care and support is excellent. My life has become more bearable with their help.

Reply from Ian Willis, Director at Abney & Baker

I am so glad we've been able to make life better for you. Thank you so much for your kind words.


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Review from H C (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care provided by the Bath care team. They were professional, kind and reassuring. Contact was easy and nothing was too much trouble. Unfortunately, she has now had to go into full-time care now due to falls, but with their help, we were able to keep her in her own home
for much longer than we anticipated. We are extremely grateful for all their help. We would highly recommend them.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your very kind words. We're all delighted to hear that you think so highly of our service and our team.


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Review from Cherrie B (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the overall quality and level of care Mum is getting from the Abney & Baker team. Mum's much happier and settled and is taking her medication much more readily and regularly, which has contributed significantly to her overall health and wellbeing. The carers are friendly and
engage her in conversation about her family - which she loves. Communication levels are good, and we feel much happier in knowing that Mum is having regular visits, as she has Alzheimer's. All in all a very positive experience.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your positive feedback.
It's fantastic to hear we're making life better for your Mum and for you.
I'll be sure to share your feedback with the care team. They'll be delighted.


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Review from S N (Son of Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care provided to my father under difficult circumstances. Also as my mother is becoming tired and incapacitated due to the onset of rheumatism and arthritis they have been helpful to her whilst respecting her independent inclination. However, because of this tendency
on behalf of Mum, it is easy to be dissuaded from just getting on and doing. I'm finding this. I'm now not so much offering to do things but just doing them. It's difficult though because Mum gets irritated by others doing what she sees as her duties.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Abney & Baker is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Abney & Baker is calculated as follows: ( (189 Excellents x 5) + (9 Goods x 4) ) ÷ 198 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abney & Baker is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (9)

Debbie

Debbie

Job Title: Business Manager

Debbie manages both the West Wiltshire and Bath teams.


Paula

Paula

Job Title: Community Support Manager

Paula is one of our Community Support Managers covering the West Wiltshire area.


Karen

Karen

Job Title: Community Support Manager

Karen is one of our Community Support Managers covering the West Wiltshire area.


Kirsty

Kirsty Perrin

Job Title: Community Support Manager

Supporting clients and carers from our Paulton office across Midsomer Norton, Bath, Paulton and Radstock.


Kristy

Kristy Dagger

Job Title: Community Support Manager

Supporting clients and carers from our Moorland Road, Bath office across Bath, Keynsham and Saltford areas.


Alex

Alex

Job Title: Deputy Community Support Manager

Alex works from our Melksham office and out in the community supporting our care & support team.


Jenny

Jenny

Job Title: Deputy Community Support Manager

Jenny works from our Melksham office and out in the community supporting our care & support team.


Charly

Charly DeLotz

Job Title: Deputy Community Support Manager

Joined: 2022

Part of the Bath team supporting both clients and carers across the local community.


Lydia

Lydia Shilby

Job Title: Deputy Community Support Manager

Joined: 2021

Part of the Bath team supporting clients and carers in the Paulton and Radstock communities.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker to verify any information. View our terms and conditions. Abney & Baker has an Enhanced Service – more info.