Abney & Baker

Oakwood House, 7 Spa Road, Melksham SN12 7NP
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10 77 Reviews
  • Abney & Baker, Melksham
Abney & Baker provides home care services designed to support you to live as happily, confidently, safely and independently as possible in the comfort of your own home.

From their office in Melksham they serve clients across the West Wiltshire area, including Trowbridge, Chippenham, Bradford On Avon, Westbury and Melksham itself. They also have offices in Bath and Paulton that supports clients across Bath and North East Somerset including, Keynsham, Saltford, Radstock, Midsomer Norton, and Bath and Paulton themselves.

They are a highly regarded, award-winning provider of support and care to people in their community. They are a company with a clear purpose: 'To Make Life Better for Carers, Clients and Communities', and they are on a mission to be known as the most caring care company in the world.

The care team at Abney & Baker are as highly regarded and valued as the clients themselves. This is evidenced by their incredible Indeed reviews, Great Place to Work certification and extremely high-rated Homecare client and family reviews. Caring for their carers results in the best care for their clients.

They also offer a 'Great Care Guarantee', The guarantee includes open communication, proactive support, and complete transparency through their easy-to-use Nourish Family Portal, where you can stay informed and connected in real-time.

Plus, if at any time you feel that their care isn’t meeting your expectations, you can cancel your services anytime – no notice required.

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Care Provided by Abney & Baker

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Abney & Baker (Bath) Ltd
  • Person in charge
  • Debbie House (Business Manager)

Funding & Fees Guide for Abney & Baker

  • Prices

  • Every client’s needs are different and the cost of care will depend on the frequency and length of the visits needed.
    Care plans can range from just one visit up to 2 carers visiting four times a day, seven days a week, we can be completely flexible to your needs.


    A care plan can start from as little as £26.75 a week if you only want a single visit on a weekday, for instance, to help with some domestic tasks.


    A care plan with one carer making 1 visit a day, 7 days a week, would cost between between £191.79 and £252.15, depending on the length of your visits.

  • To help make sure you have all the information you need to make a decision, one of our Client Support Managers will meet you for a Support Plan Design visit. At the time, we will discuss the support you want and design a care plan that will ensure your needs are met in the most cost effective way for you.

Abney & Baker Reviews (77)

Total of 77, showing 41-60
10

Abney & Baker has a Review Score of 10 (9.955) out of 10, based on 33 reviews in the last 2 years. Over all time Abney & Baker has 77 reviews.

Overall Experience

  • 69
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Date Published

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Review from Eleanore D (Daughter of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can’t put into words how grateful I am to everyone at Abney & Baker. The service and care provided to my mum when she was discharged from hospital was excellent. It was reassuring to be able to trust the staff to care for mum safely in her own home and I’m sure her quick recovery can largely
be attributed to the gentle, friendly, professional care she received from every member of staff. I searched for a number of solutions to help support my mum, Abney & Baker stands out against all the other care providers. It’s refreshing to find a company that genuinely cares and works with the client to make their life better. From helping my mum with personal care to emptying her bin, washing up, and making her day with a good chat, the service provided cannot be faulted. She was always treated with kindness and respect. The support provided by Abney & Baker made a big difference to our lives, during a very difficult period. We highly recommend this fantastic company.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your wonderful review. It will mean so much to our care team to see this. It was a real pleasure to be able to support your mother during her recovery.


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Review from Caroline F (Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your friendly and caring staff have been a significant part of my recovery. They were reliable and always kept a good time; knowing they were coming was very reassuring both for me and my family. They were happy to do anything that was needed yet always found time for a friendly chat. I cannot recommend
Abney and Baker highly enough.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for sharing your thoughts about our service. I’m so pleased we were able to help support you as you recovered. It was a pleasure.


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Review from M H (Client) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the support from Abney & Baker I have made a vast improvement in my life.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for taking the time to review us. I’m so pleased that we’re able to make such a difference to your life.


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Review from A R (Husband of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the present economic climate, the standard of care delivered is commendable. The carers provide a twice-daily, friendly, cheerful, and empathetic visit for the client and it is much appreciated by the client's husband. I am often impressed by the carer's ability to notice even minor changes in the
client's condition and their care to record them in their reports. This is not the cheapest of services but as far as this husband is concerned, it is money well spent.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for sharing your thoughts about our service. I’m very pleased that we are providing a service that is appreciated by you both and I’m delighted that you feel you would be happy to recommend us to others. That, after all, is the best feedback on the quality of our service.


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Review from C W (Daughter of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has support regularly in administering medication and checking she is okay, as she lives alone. Mum says the staff couldn't be more helpful. They are polite, caring and respectful. She feels happy to have them in her home and as her daughter, I value their kindness to her.

Reply from Sarah Caulfield-Ware, Team Member at Abney & Baker

Thank you so much for your lovely review. We're so glad that your mother is happy with the support we're providing and also the peace of mind it brings you.


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Review from Allison M (Daughter of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been really happy with the friendly care she has received from her lovely carers. This is her first experience of care at home and she was nervous at the prospect of having strangers in the house. Abney & Baker have been very accommodating to her needs and fitting in with her preferred schedule
of a late start in the mornings.

Reply from Sarah Caulfield-Ware, Team Member at Abney & Baker

Thank you for your great review. It's so lovely to hear your mum has had such a positive experience, we're so glad we could give her that reassurance and are more than happy to be flexible to suit her needs.


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Review from D K (Son of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and always able to help in a crisis.

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Review from Donald W (Husband of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abney & Baker have been looking after my wife for several years. Their conduct has been exemplary and we have never had cause for complaint. If it were not for Abney & Baker we would have had no visitors for months except for our son who brings our groceries once a week. They are always cheerful and
friendly.

Reply from Ian Willis, Director at Abney & Baker

Thank you so much for your kind words. I’m so glad we were able to bring a little cheer into your home over the past months of lockdown.


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Review from James M (Son of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company that made the whole process of finding care effortless. All the carers are amazing and work hard in making my mother's life as comfortable as possible. They will do pretty much anything and knowing that they are there each day is a great comfort.

Reply from Ian Willis, Director at Abney & Baker

Thank you for such a wonderful review. I’m so pleased we’re able to make a difference to your mother’s life and give you that extra bit of reassurance.


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Review from Julie L (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous about instructing Abney & Baker as our mum who suffers from Alzheimer's has not reacted well to other carers in the past, but we soon realised that mum was in safe hands. In fact, Abney & Baker had been recommended to us by a friend. All of the girls who visited mum were lovely;
patient, kind, courteous, understanding. All of the admin staff we dealt with were professional, understanding and extremely responsive. We had no concerns or issues whatsoever and I would not hesitate to recommend Abney & Baker.

Reply from Ian Willis, Director at Abney & Baker

Thank you for your very kind review. I'm so pleased that we were able to help and allow Mum to become comfortable with the idea of being supported.


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Review from G G (Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and carers over the past year. They are a blessing to me. I hope this can continue.

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Review from M H (Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support from the carers has been for me 5x plus. Without my carers don't think to be honest that I would not have taken a serious attempt on my life. Therefore I could 100% commend Abney & Bakers support.

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Review from Ann C (Daughter of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been with this care company for nearly one year. The carers are all brilliant and excellent with my Mum. I just like to say thank you so much for all that you do.

Reply from Ian Willis, Director at Abney & Baker

You’re very welcome. I’m delighted we’re having such a positive impact. Thank you for your kind words which I’ll be sure to pass on to the team.


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Review from J D (Mother of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care has enabled my daughter to have good social interaction. This is much needed also helpful to me. The care also helps boost her self-confidence.

Reply from Ian Willis, Director at Abney & Baker

That’s so good to hear. I’m very pleased that we’re a support to both of you. Thank you for your wonderful feedback.


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Review from B P (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How very nice to be greeted with a pleasant smile. The carers are so helpful and kind. Thank you for finding them. They feel like my family.

Reply from Ian Willis, Director at Abney & Baker

Thank you for your kind words. I’m very happy to hear that you feel so comfortable with our Carers. I’ll be sure to let them know.


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Review from P B (Son of Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional throughout all aspects of the organisation.

Reply from Ian Willis, Director at Abney & Baker

Thank you for your fantastic feedback. I’ll make sure to share it with the whole team.


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Review from B J (Client) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each carer has their own way of doing the chores that need to be done, but they are all willing and careful. They have always carried out the jobs I have requested them to do, with a smile and no grumbling. They are always willing and happy.

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Review from David (Son of Client) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring. They have helped Mum a lot.

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Review from James D (Client) assisted by family/friend published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers who are all proficient in their work - but it's far, far more than that. In all weathers, there's always a smile at the door and happy banter to follow. In difficult times you are serving not only to help but to lift both (father and son) our spirits - thank you.

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Review from J P (Client) assisted by family/friend published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who visit me are polite, pleasant and very helpful. They are very respectful of both me and my home.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Abney & Baker is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Abney & Baker is calculated as follows: ( (189 Excellents x 5) + (9 Goods x 4) ) ÷ 198 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abney & Baker is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (9)

Debbie

Debbie

Job Title: Business Manager

Debbie manages both the West Wiltshire and Bath teams.


Paula

Paula

Job Title: Community Support Manager

Paula is one of our Community Support Managers covering the West Wiltshire area.


Karen

Karen

Job Title: Community Support Manager

Karen is one of our Community Support Managers covering the West Wiltshire area.


Kirsty

Kirsty Perrin

Job Title: Community Support Manager

Supporting clients and carers from our Paulton office across Midsomer Norton, Bath, Paulton and Radstock.


Kristy

Kristy Dagger

Job Title: Community Support Manager

Supporting clients and carers from our Moorland Road, Bath office across Bath, Keynsham and Saltford areas.


Alex

Alex

Job Title: Deputy Community Support Manager

Alex works from our Melksham office and out in the community supporting our care & support team.


Jenny

Jenny

Job Title: Deputy Community Support Manager

Jenny works from our Melksham office and out in the community supporting our care & support team.


Charly

Charly DeLotz

Job Title: Deputy Community Support Manager

Joined: 2022

Part of the Bath team supporting both clients and carers across the local community.


Lydia

Lydia Shilby

Job Title: Deputy Community Support Manager

Joined: 2021

Part of the Bath team supporting clients and carers in the Paulton and Radstock communities.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abney & Baker to verify any information. View our terms and conditions. Abney & Baker has an Enhanced Service – more info.