Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Apsley Mill, Room 1, The Cottage, London Road, Hemel Hempstead HP3 9QU
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10 66 Reviews
  • Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire), Hemel Hempstead
Right at Home Hemel Hempstead offers high quality tailored care and support across Hemel Hempstead, Decorum, Chiltern's, Hertfordshire & Buckinghamshire.

They always strive to make a real difference to people’s lives, whether that is to provide a tailor-made package to meet the needs of the clients who may be recovering from a hospital stay or to full-time live-in care, or just a bit of help and support around the home enabling them to Independently live in their own homes for longer and safer.

Staff truly believe that by offering a minimum of one-twentyfour hour visits, they are able to focus on the individual, improving the quality of their lives and the lives of their family members who care for them.

Family members are often forgotten and also need help and support to ensure they can continue to help and support their loved ones.

All of Right at Home's wonderful caregivers and specifically recruited and have in-depth training in the skills required to make a difference to the lives of clients, alongside a commitment to a friendly, safe, caring and compassionate service, (Always striving to go that Extra Mile).

They support people with a huge range of different things from a weekly shopping trip through to full-time live-in care.

They wholeheartedly believe that by providing a tailored service that is outcome-focused will enable a person to have a better quality of life and feeling that they can still retain control over the decisions and choices they make in their life.

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Care Provided by Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hesam Resalaty (Managing Director)

Funding & Fees Guide for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

  • Prices

  • Our prices start from £27.50 per hour.

  • The exact pricing can be confirmed based on the care & support needs identified following the remote initial consultation and the free home assessment visit. The pricing structure will be communicated in a transparent manner right from the beginning, and our lovely clients and their families are closely involved in deciding the level of care & support they wish to receive.

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) Reviews (66)

Total of 66, showing 21-40
10

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has 66 reviews.

Overall Experience

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Date Published

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Review from Martin B (Husband of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care - especially during recent very difficult circumstances - has always been exceptionally good. Everyone involved has been very cooperative and the management team have always gone well beyond any duty of care requirements. Visiting medical professionals - GPs and nurses - have all
been extremely complimentary and reassuring about the standard of care being administered by the caregivers. The team of caregivers are lead by a dedicated manager who pays great attention to details and ensures that her team do the same. This level of exceptional is very reassuring to our family.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for taking the time to write a review and for choosing Right at Home to care and support your wife as well as supporting you both on this journey.
Your kind words and feedback will be shared with our amazing caregivers and management team.


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Review from Tracie R (Niece of Client) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were brilliant from the start when one of my relatives required extra help with daily tasks and preparing meals. They kept me fully informed of any issues and were always ready with advice, which was really helpful. During the last months of care, they helped look after my relative with
respect, always putting her needs first and ensuring that she was comfortable and happy during their visits. I would thoroughly recommend Right at Home to anyone that requires care, they were professional and provided an excellent service which took all the anxiety away which enabled my relative to remain in her own home, where she felt safe and cared for.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind words, We feel so privileged to have been part of your late aunt's life knowing we had made a difference to her life whilst keeping her safe and well living at home for as long as possible, we will always cherish the fond memories we have of her and will be missed by us all.


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Review from Rachel B (Daughter of Client) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have made a better choice and I cannot sing their praises loudly enough. Right at Home provided excellent care for mum from July 2021 to her passing away in December 2021. They not only cared for mum but also supported my father who was at home with mum. The management team were thorough
in their assessment and put everything in place for mum to be able to return home from respite care. The caregivers were always kind, friendly, and respectful. They managed mum's day-to-day personal care and medication well and handled mum's changing needs as her health declined with great flexibility and always went the extra mile when required. In mum's last week of life, their support for the whole family was outstanding. I can honestly say that we could not have done it without them. Three of the lovely caregivers even came to mum's funeral.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind words, We feel so privileged that Right at Home was chosen to provide a service to your late mother and also supported you and your family, the whole of the care team felt honored to have cared for her.


Your kind words will be shared with her care team.


We wish you and the family the very best.


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Review from P K (Son of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caregivers, always supportive, and very proactive.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review this is always greatly appreciated.


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Review from Joan G (Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received from the ladies who help me has been and is special. I am treated with respect and kindness.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind words and the time taken to write a lovely review, we will of course share your kind words with your caregivers


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Review from Martin L (Son of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided care for my mother for over 3 years until her death, replacing her previous care agency, with who we were not happy. The manager and her team were great. The agency is very well run. The manager is very thorough and committed in all areas, in choosing and managing staff, instigating
rigid protocol during the pandemic etc. The carers were both professional and friendly, diligent in reporting any problems to the doctor or calling the hospital if necessary and carrying out their duties. They would also do a bit of cleaning etc if they had spare time. My mother often commented that she viewed them as friends, not professionals. Their thoroughness made my siblings lives, and mine, a lot easier. We were very happy all round.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind words and for leaving us a review.
On behalf of Right and Home and all staff, it was an absolute pleasure that we had the privilege to have had the opportunity to care for your mother, she became an extended member of our Right at Home family and will be greatly missed by us all. Thank you for choosing Right at Home to care for her for the last three years of her life.
From all the team at Right at Home.


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Review from Sarah D (Daughter of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for better carers for the last 2 years of my mother's life. The manager and her team were kind, respectful, efficient, always on time and went above and beyond in what they did for her. They were also very supportive of her family. Mum always said they were friends, not carers.
We are so grateful that they enabled us to keep Mum at home until she died which was so important to her.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind words, it was an absolute privilege to have had the opportunity to care for her until her last days, your mum was so very special to us and part of our extended family. She will be missed greatly by her caregivers and the team at Right at Home.


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Review from Linda S (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I required homecare to be put in place in order for my mum to be able to return home after a period of convalescent following a fall. I contacted the local Right at Home Office who promptly arranged a meeting to assess our requirements and a care package was put in place at short notice. The communication
and advice provided by the management team was excellent and the daily help and support provided by the lovely caregivers have allowed Mum to regain her independence once again. The team have provided a friendly, reliable and caring service and now we have found them we will definitely continue to use their services.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind words and feedback which is always greatly received in helping us improve our services, we look forward to continually supporting your mother and strive towards maintaining an excellent service.


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Review from C B (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory care - much kindness, consistency and support.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review, we will of course share your feedback with the care team.


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Review from Lesley P (Friend of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The client's situation changed speedily and I was impressed with the speed with which changes were made to her care in terms of increased support. I was also grateful for the concern shown regarding her health and the willingness of the care manager to liaise on the client's behalf with other agencies
to achieve a good outcome. I was also impressed with the training given to carers in respect of the new equipment installed.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your valued feedback. We are so very pleased that we have made a difference.


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Review from Gordon P (Son of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently appointed Right at Home to provide daily care visits for my father and we’ve been very happy with the friendly, sensitive and professional service given so far. The daily visits have provided reassurance for not only my father but also my sister and I, that experienced caregivers are keeping
a professional eye on his condition and giving him companionship every day.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for the time you have taken to leave a review for Right at Home, we are extremely pleased to know we are making a difference.


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Review from Joanna S (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No one wants to admit they need help and support so finding a care company that understood we needed to take things very slowly. Starting with just a couple of well-being visits, that weren't too intrusive, was the key to a longer-term plan, should my Dad need more help in the future. His carers appear
to be doing that as Dad says they are very friendly and it's nice to have a chat with someone. For me, it's great to know there are an extra pair of eyes keeping an eye on my Dad that can help assess the situation and they let me know if there is anything they think I should be aware of.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your valued feedback which helps us continuously improve our services.


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Review from Ross F (Son of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care provider very helpful and adaptable to different needs.
They have been caring for our mother for around 2 years now and have been very good at keeping things going and meeting her needs.
The manager is very knowledgeable and her firm but fair approach is just what is needed
at times.
We can only thank you for all your efforts and continuing care.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so very much for your kind review, we will of course share this with the care team.
Best wishes,
Tracey Murtagh and the team at Right at Home


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Review from Helen P (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had carers from Right at Home for just over a year. They were all so friendly and eager to help Mum in any way they could. The carers were patient and kind, even when Mum was being difficult, they knew how to get the best out of her. They were encouraging to Mum and me and would go the extra
mile. Mum had a live-in carer for the last 7 months who would be supported by an hourly carer for personal care, which worked very well. In Mum’s last hours, the hourly carer stayed on beyond her shift to not only help look after Mum but to support me and the live-in carer in what was a very difficult time. Whenever I had the need to speak to the office, the manager and other staff were always very helpful and made sure I was happy with the care Mum was receiving. They would take flowers or little surprises into Mum if she seemed a bit low and made a fuss of her on her birthday and Christmas. My husband now has Right at Home to look after his parents because I had such a positive experience with them.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so very much for your kind words, we are so very pleased that we were able to make a profound difference to your mum's life and support you along the way. On behalf of Right at Home, we would like to wish you and your family the very best.


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Review from Sara E (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has thus far provided an excellent standard of care that has not only improved my father's health and welfare but is also empowering him to gain more confidence in himself during a difficult decline. They have also been very supportive and on-the-ball with all of all my father's health
needs, whether that's organizing all the logistics of his Covid vaccine, adjusting the care plan to meet emerging needs, or highlighting areas around the home that could be adapted to make him more comfortable and safe. Even better, they got him playing chess within a week. They are encouraging him, and it shows in our phone calls, where he is more confident and chatty than he's ever been, talking about the activities he's done. Right at Home are prompt and thorough with updates, and a pleasure to speak with. I am very glad Right at Home are involved, and relieved that my father's mood is much improved due to the excellent care he has been receiving.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review, we are so very pleased that we have and continue to make a difference to your father's life. We will of course pass your review to our care team.


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Review from E M (Daughter of Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend recommended Right at Home to me because she receives a service from them and very pleased. Now, they are my father's carers. Right at Home have been an absolute Godsend, supporting my father and giving me advice and guidance along the way. They really go above and beyond for the person they
care for and also the support they give to the family.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review, we will share this with our caregivers and we are so very pleased we are making a difference.


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Review from O K (Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very caring.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review, we will share this review to our caregivers.


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Review from M C (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Right at Home was excellent. The small team of carers gave me more courage, safe and confidence so as I could help myself cope better. The carers were so friendly and kind and made a huge difference in my life.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind review, we will most certainly pass this on to your team of caregivers. Kind regards.


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Review from N B (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very punctual, thorough and pleasant.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind review, we will most certainly pass this on to your team of caregivers. Kind regards.


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Review from A B (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support I have received from Right at Home have been exceptional. The ladies that visit me are the same and always punctual; they are caring and thoughtful. Overall, great service, very professional.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind review, we will most certainly pass this on to your team of caregivers. Kind regards.


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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is calculated as follows: ( (88 Excellents x 5) + (2 Goods x 4) ) ÷ 90 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (3)

Hesam

Hesam Resalaty

Job Title: Managing Director

Joined: 2024

Hello, and thanks for taking the time to read my profile.


I am the proud Owner/Director of Right at Home Hemel Hempstead, an award-winning quality Homecare provider, loved by people who we are honoured to serve.


By background, I was an offshore structural consultant in the oil & gas industry, and although proud of my engineering career, I was always in pursuit of something more meaningful for my heart and soul. I wanted to dedicate all my energy and passion to bringing a smile to someone’s face or reducing their pain.


Noticing my own parents growing older and gradually beginning to require help was also a contributing factor to my decision to begin my homecare journey. Most recently, seeing my dad in a hospital bed and accompanying him on his way to a planned surgery was quite heartbreaking.


Multiple times, with 2024 being the most recent time, we have been awarded as the “Top 20 Home Care Providers East of England 2024” by Homecare.co.uk, which is a testimony to the exceptional quality of the care delivered by the kind souls in my team who have dedicated their lives helping others.


We constantly strive to go the extra mile and change lives on a daily basis, as evidenced by our outstanding 10/10 customer review rating on Homecare.co.uk.


My team and I take great pride in improving the quality of life for our clients and their families by helping our clients maintain their independence and enjoy a fulfilled life, tailored to their needs, in the comfort of their own homes.


Right at Home is an international provider of quality home care. We offer everything from personal care such as bathing, toileting, social visits, companionship, shopping and cleaning and as such offer a cost-effective alternative to residential care.


I genuinely feel blessed and privileged to work in the care industry, supporting a growing number of elderly and vulnerable adults, and having a positive impact on our local community.


To us, quality care is about going the extra mile - just as we would for our own loved ones.


If you have any questions about homecare and support for your loved one and would like to have a friendly chat, please feel free to get in touch with me or any member of our lovely office team.


Kind regards,
Hesam Resalaty


Amber

Amber Fairbrass

Job Title: Registered Manager

Joined: 2023

"I came into care by chance, I was a domestic assistant working in a local hospital but spent most of my time talking to patients, getting them cups of tea whilst they waiting for transportation to go home, then one of the nurses mentioned I’d make a good carer, and that was it, I started in a local nursing home, working nights and now some 30 years on I can honestly say, I love my job with a passion!


I have been a Registered Manager for residential care and domiciliary care.


Having cared for and supported people living with Dementia I became a Dementia Friend and volunteer with the Alzheimer’s Society. I also have Level 5 in Lead & Manage Dementia Care.


I also have an accredited trainer certificate and conduct our caregiver training.


We at Right at Home, Hemel Hempstead aim to make wishes come true, and have so far made so many wishes come true for our many wonderful clients this to me is such a humbling experience and why I look forward to each and every day.


I chose to be part of the Right at Home Family as I truly believed in Right at Home’s values & vision, providing our clients with a high standard of quality care, enabling and empowering people to live in their own homes for longer and safer as well as having a good quality of life and making a difference each and every day!


Cheryl

Cheryl Johnson

Job Title: Deputy Care Manager

Joined: 2024

How would you describe your role?


I manage a team of CareGivers, this includes making sure that our team are fully supported in their roles and that clients' needs are fully met.


What did you do before joining Right at Home?


I have always been involved in health and social care in some capacity, this has included the CareGiver role, senior role and manager role. I have also been involved in training caregivers to help them achieve their level 2 and 3 qualifications. As soon as I took on the role of caregiver at the age of 18, I knew that this was where I was supposed to be.


What do you enjoy most about your job?


I enjoy seeing the daily difference we make as a team to our clients and families.


What has been your proudest moment at Right at Home HH?


My proudest moment has been being promoted to Deputy Manager, in this position I feel that I am able to make a real difference to everyone we support. I make sure that care is personalised to individual needs and that caregivers are given the support to do this.


What do you want to achieve at Right at Home HH?


I want to grow the clients and team to support people to remain in their homes for as long as possible with quality care.


What are the qualities you look for in a CareGiver?


Qualities I look for in a caregiver are empathy, honesty, and a passion for working in the sector.


Caregivers also need to want to make a difference in the lives of those they support.


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