Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Apsley Mill, Room 1, The Cottage, London Road, Hemel Hempstead HP3 9QU
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Top 20 award
10 66 Reviews
  • Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire), Hemel Hempstead
Right at Home Hemel Hempstead offers high quality tailored care and support across Hemel Hempstead, Decorum, Chiltern's, Hertfordshire & Buckinghamshire.

They always strive to make a real difference to people’s lives, whether that is to provide a tailor-made package to meet the needs of the clients who may be recovering from a hospital stay or to full-time live-in care, or just a bit of help and support around the home enabling them to Independently live in their own homes for longer and safer.

Staff truly believe that by offering a minimum of one-twentyfour hour visits, they are able to focus on the individual, improving the quality of their lives and the lives of their family members who care for them.

Family members are often forgotten and also need help and support to ensure they can continue to help and support their loved ones.

All of Right at Home's wonderful caregivers and specifically recruited and have in-depth training in the skills required to make a difference to the lives of clients, alongside a commitment to a friendly, safe, caring and compassionate service, (Always striving to go that Extra Mile).

They support people with a huge range of different things from a weekly shopping trip through to full-time live-in care.

They wholeheartedly believe that by providing a tailored service that is outcome-focused will enable a person to have a better quality of life and feeling that they can still retain control over the decisions and choices they make in their life.

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Care Provided by Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hesam Resalaty (Managing Director)

Funding & Fees Guide for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

  • Prices

  • Our prices start from £27.50 per hour.

  • The exact pricing can be confirmed based on the care & support needs identified following the remote initial consultation and the free home assessment visit. The pricing structure will be communicated in a transparent manner right from the beginning, and our lovely clients and their families are closely involved in deciding the level of care & support they wish to receive.

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) Reviews (66)

Total of 66, showing 41-60
10

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has 66 reviews.

Overall Experience

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Date Published

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Review from Perryn B (Son of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and managers are clearly focused on the care for my father. They are very practical with advice which helps me care for my father too. The team are also very good at the more pastoral side of caring and will sit and chat with Dad for a while each day.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kindness and time in sharing your thoughts, we will ensure your comments are passed to our caregivers.


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Review from Jenna (Granddaughter of Client) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home cared for my grandmother who was extremely frail and has dementia. The carers were so kind and very professional, the management team were also extremely helpful and nothing was ever too much trouble giving me, my family and most importantly my grandmother the full support we needed.

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Review from Sue A (Daughter of Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really pleased with the support we received from Right at Home, Hemel Hempstead. My mum was very happy with the carer, who was kind and caring, and they got along very well. I was impressed with the managers, they were very responsive to any queries I had, pro-active in making suggestions and
helping come up with good solutions. They were very professional and I felt reassured that my mum was in capable hands.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for taking the time to leave us a review.
It was a great pleasure in supporting your mum during an unsettling time, and thank you so much for placing your trust in us.
Your review will be shared with the team and her trusted caregiver.


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Review from Justin M (Son of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home first stepped in to help my mum back in March. She had recently lost her husband, who was her main carer and suffers from Dementia. In what was an extremely upsetting and stressful time for her and my family, the carer provided by Right At Home guided mum through both her bereavement and
everyday living. The carer stayed until early July, and within that period, she also had to deal with COVID19. The carer was truly remarkable in being everything to mum during this time, and I cannot give enough thanks and gratitude for the total professionalism shown.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review, The team at Right at Home always strives to ensure the best quality care and support is given to all our clients, which we had the greatest pleasure of supporting your mum during this very upsetting uncertain time, we are so very pleased that we did make a difference, we will share your kind review to our team.


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Review from Alison (Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After careful consideration of several care providers, we decided to go with Right at Home as even though it was the most expensive of the firms we researched, upon meeting the manager we were super impressed with her knowledge and professional caring manner so had no hesitation in using them for my
parents daily care. They have been exceptional, all carers if not English, then have perfect English and all friendly and always on time and hard working with payment simply paid online weekly.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for providing such a positive review, we will indeed share your positive words with the rest of the Right at Home Team.


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Review from Jane C (Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been a godsend! The wonderful Hemel Hempstead team were professional, caring and conscientious. Always there for advice, such as how to use the equipment for my mother who has advanced Parkinson's, and stepping in at short notice when we needed care for my father. They are a welcome
addition to any home when care is needed.

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Review from John P (Son of Client) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sincere thanks for a job very well done in stepping in to care for Mum while her live-in carers took leave. That every one of your carers who visited was well organised, punctual and reliable, was caring, friendly and engaged made a potentially difficult time happy and rewarding for Mum... and the
rest of us. Thank you all.

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Review from Anne B (Daughter of Client) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team provided my Mum with care and support enabling her to stay in her own home for a period of time. The staff were always professional and respectful toward Mum and developed a very supportive relationship with her. They tailored her care package to meet her changing needs and communicated
well between team members.
The team communicated well with me and always contacted me when they had concerns and consistently gave me useful information and advice to find a solution to any of mums difficulties.
I would recommend their services a great caring well run organisation.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Dear Anne, Thank you so much for taking the time to write a lovely review, I will of course share this with the team. With warmest thanks, Tracey and the team at Right at Home.


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Review from Deb R (Daughter of Client) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the care provided by Right at Home put my mum’s interests first. Where my mum’s horizons had narrowed, the manager looked to expand them. There was a perfect balance of professionalism, care and compassion along with plenty of humour and a real effort to build a rapport. Support was
also shown to the rest of the family. It felt like we were all working together to do the best for my mum.

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Review from Vanessa P (Daughter of Client) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were brilliant at putting Mum first. Before we discussed care needs, the manager wanted to know about Mum as a person. We all appreciated this focus on the individual, rather than generic care.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Dear Vanessa, Many thanks for taking the time in writing the review. From all of us at Right at Home.


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Review from D P (Client) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Happy to see my carers.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Many thanks for your kind review, as always it's lovely to hear that you like your caregivers.


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Review from Ursula B (Daughter of Client) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother was not convinced that she needed someone to look in on her whilst we were away as she is a very independent person. However, she very much enjoyed the conversations with the two ladies who called in on her daily and found them very helpful and attentive. Both of them were very
willing to help her with any tasks that were difficult with her balance issues and nothing seemed too much trouble. We chose this company because they had been properly vetted and it gave me peace of mind to know that reliable and responsible carers were looking in on my mum whilst we were away. The charge for the hour was money well spent and I would not hesitate to recommend them.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Dear Ursula,


Many thanks for taking the time to leave us a lovely review, as always we strive to ensure the service we promise, is always delivered to a very high standard. We are all so very pleased that your mother enjoyed her care visits and felt reassured. I will ensure I share your kind review with our caregivers. Best wishes from all of us at Right at Home


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Review from D A (Client) published on 25 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service to be very thorough and helpful, making a difference in my life.
I am very glad to have found such a caring company.

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Review from M P (Client) published on 25 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has been very kind and compassionate to me and my family.
I am so very happy with the service provided.

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Review from R C (Client) published on 25 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my carer to be excellent.

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Review from George M (Client) assisted by family/friend published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers are punctual, extremely caring, interested and respectful. They are always kind and cheerful and they are a credit to your company.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind words, we are so very pleased that your experience with us has been positive. Best Wishes, from the Right at Home Team


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Review from K S (Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very caring and helpful.
Nothing is ever too much trouble. I look forward to seeing them and it means so much to me to have lovely, caring ladies.

Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for taking the time to leave a lovely review about our services and lovely caregivers of whom enjoy their visits with you. I will most certainly share your kind words with the ladies. Kind Regards Tracey


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Review from Claire K (Daughter of Client) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted and so grateful for the excellent standard of care provided by Right at Home for my Dad. Our two carers were extremely kind and professional and were always punctual and cheerful. I could not have had my Dad to stay without this fantastic help. It meant so much to him and to us to
be able to spend quality time together. Many thanks to Right at Home for making this happen.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind email, nothing is ever too much for us and we will do what we can to bring happiness and joy to our clients and their families, I will certainly pass your feedback to our lovely caregivers.


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Review from Graham C (Son of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time that I have used this service because it is a professionally run.
The carer looking after my mother was very helpful and empathetic.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Many thanks for your valued feedback, we were very honoured that you chose Right at Home to provide your mum with a service for a second time.
I will indeed pass your feedback to our care team.
Best wishes.
Tracey Murtagh


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Review from Eileen A (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the firm very helpful and considerate, a pleasure to know them. Privacy respected in every way.

Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review which I will certainly pass onto your caregiver and the care team.
Best wishes
Tracey Murtagh


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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is calculated as follows: ( (88 Excellents x 5) + (2 Goods x 4) ) ÷ 90 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (3)

Hesam

Hesam Resalaty

Job Title: Managing Director

Joined: 2024

Hello, and thanks for taking the time to read my profile.


I am the proud Owner/Director of Right at Home Hemel Hempstead, an award-winning quality Homecare provider, loved by people who we are honoured to serve.


By background, I was an offshore structural consultant in the oil & gas industry, and although proud of my engineering career, I was always in pursuit of something more meaningful for my heart and soul. I wanted to dedicate all my energy and passion to bringing a smile to someone’s face or reducing their pain.


Noticing my own parents growing older and gradually beginning to require help was also a contributing factor to my decision to begin my homecare journey. Most recently, seeing my dad in a hospital bed and accompanying him on his way to a planned surgery was quite heartbreaking.


Multiple times, with 2024 being the most recent time, we have been awarded as the “Top 20 Home Care Providers East of England 2024” by Homecare.co.uk, which is a testimony to the exceptional quality of the care delivered by the kind souls in my team who have dedicated their lives helping others.


We constantly strive to go the extra mile and change lives on a daily basis, as evidenced by our outstanding 10/10 customer review rating on Homecare.co.uk.


My team and I take great pride in improving the quality of life for our clients and their families by helping our clients maintain their independence and enjoy a fulfilled life, tailored to their needs, in the comfort of their own homes.


Right at Home is an international provider of quality home care. We offer everything from personal care such as bathing, toileting, social visits, companionship, shopping and cleaning and as such offer a cost-effective alternative to residential care.


I genuinely feel blessed and privileged to work in the care industry, supporting a growing number of elderly and vulnerable adults, and having a positive impact on our local community.


To us, quality care is about going the extra mile - just as we would for our own loved ones.


If you have any questions about homecare and support for your loved one and would like to have a friendly chat, please feel free to get in touch with me or any member of our lovely office team.


Kind regards,
Hesam Resalaty


Amber

Amber Fairbrass

Job Title: Registered Manager

Joined: 2023

"I came into care by chance, I was a domestic assistant working in a local hospital but spent most of my time talking to patients, getting them cups of tea whilst they waiting for transportation to go home, then one of the nurses mentioned I’d make a good carer, and that was it, I started in a local nursing home, working nights and now some 30 years on I can honestly say, I love my job with a passion!


I have been a Registered Manager for residential care and domiciliary care.


Having cared for and supported people living with Dementia I became a Dementia Friend and volunteer with the Alzheimer’s Society. I also have Level 5 in Lead & Manage Dementia Care.


I also have an accredited trainer certificate and conduct our caregiver training.


We at Right at Home, Hemel Hempstead aim to make wishes come true, and have so far made so many wishes come true for our many wonderful clients this to me is such a humbling experience and why I look forward to each and every day.


I chose to be part of the Right at Home Family as I truly believed in Right at Home’s values & vision, providing our clients with a high standard of quality care, enabling and empowering people to live in their own homes for longer and safer as well as having a good quality of life and making a difference each and every day!


Cheryl

Cheryl Johnson

Job Title: Deputy Care Manager

Joined: 2024

How would you describe your role?


I manage a team of CareGivers, this includes making sure that our team are fully supported in their roles and that clients' needs are fully met.


What did you do before joining Right at Home?


I have always been involved in health and social care in some capacity, this has included the CareGiver role, senior role and manager role. I have also been involved in training caregivers to help them achieve their level 2 and 3 qualifications. As soon as I took on the role of caregiver at the age of 18, I knew that this was where I was supposed to be.


What do you enjoy most about your job?


I enjoy seeing the daily difference we make as a team to our clients and families.


What has been your proudest moment at Right at Home HH?


My proudest moment has been being promoted to Deputy Manager, in this position I feel that I am able to make a real difference to everyone we support. I make sure that care is personalised to individual needs and that caregivers are given the support to do this.


What do you want to achieve at Right at Home HH?


I want to grow the clients and team to support people to remain in their homes for as long as possible with quality care.


What are the qualities you look for in a CareGiver?


Qualities I look for in a caregiver are empathy, honesty, and a passion for working in the sector.


Caregivers also need to want to make a difference in the lives of those they support.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) to verify any information. View our terms and conditions. Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has a Platinum Service – more info.