Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Apsley Mill, Room 1, The Cottage, London Road, Hemel Hempstead HP3 9QU
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Top 20 award
10 66 Reviews
  • Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire), Hemel Hempstead
Right at Home Hemel Hempstead offers high quality tailored care and support across Hemel Hempstead, Decorum, Chiltern's, Hertfordshire & Buckinghamshire.

They always strive to make a real difference to people’s lives, whether that is to provide a tailor-made package to meet the needs of the clients who may be recovering from a hospital stay or to full-time live-in care, or just a bit of help and support around the home enabling them to Independently live in their own homes for longer and safer.

Staff truly believe that by offering a minimum of one-twentyfour hour visits, they are able to focus on the individual, improving the quality of their lives and the lives of their family members who care for them.

Family members are often forgotten and also need help and support to ensure they can continue to help and support their loved ones.

All of Right at Home's wonderful caregivers and specifically recruited and have in-depth training in the skills required to make a difference to the lives of clients, alongside a commitment to a friendly, safe, caring and compassionate service, (Always striving to go that Extra Mile).

They support people with a huge range of different things from a weekly shopping trip through to full-time live-in care.

They wholeheartedly believe that by providing a tailored service that is outcome-focused will enable a person to have a better quality of life and feeling that they can still retain control over the decisions and choices they make in their life.

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Care Provided by Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hesam Resalaty (Managing Director)

Funding & Fees Guide for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

  • Prices

  • Our prices start from £27.50 per hour.

  • The exact pricing can be confirmed based on the care & support needs identified following the remote initial consultation and the free home assessment visit. The pricing structure will be communicated in a transparent manner right from the beginning, and our lovely clients and their families are closely involved in deciding the level of care & support they wish to receive.

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) Reviews (66)

Total of 66, showing 61-66
10

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has a Review Score of 10 (9.978) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has 66 reviews.

Overall Experience

  • 65
  • 1
  • 0
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Date Published

66
5
9
15
51

Review from Carolle H (Daughter of Client) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Right at Home on the internet and left a message and was pleasantly surprised to be contacted the next morning (a Saturday) with confirmation that they could help.

A manager visited my mother in the nursing home to assess her condition and needs. The assessment was sympathetic but thorough.
Arrangements were put in place for 24-hour care to start with. The proposed arrangements were flexible, so as Mum's needs diminished, then so would the amount of care provided and the length of time that they would last. Mum found the carer kind and thoughtful. Unfortunately, Mum's condition deteriorated and the carer stepped into the breach with constant overnight care. The Manager and her team remained calm, sympathetic and professional. They coped with extensive demands and minimal requirements with the same kindliness and patience. On the organisational side, the Manager was extremely careful and thorough with advice and suggestions that went way beyond her brief.

Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Dear Ms H, Thank you so much for your kind review, we are very pleased that your mum made a remarkable recovery and is living a happy and independent life.
We feel very honoured that your mum chose Right at Home Hemel Hempstead to be her main care provider. Wishing you and your mum the very best for the future.
Tracey and the rest of the Right at Home Care Team.


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Review from Carly F (Granddaughter of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company! Staff and management work to a very a high standard and with respect and dignity at the heart of what they do. I am very pleased with the service we have received as a family and have seen a very big change in my grandmother since receiving care here. She has become so happy and content
with her life we wouldn’t wish any more for her. Keep up the good work and continue to change lives the way you do.

Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

We would very much like to thank you for the time taken to leave us a very kind review, we are very pleased that we have made a true difference to your grandmother's life in which we will continue to do so.
With kind blessings!


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Review from Janice B (Relative of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the prompt response to my initial enquiry and the thoroughness in which Right at Home Hemel Hempstead assessed my care needs. The staff were at all times caring efficient and scrupulous. Top class service. Very pleased with the care I received.

Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for taking the time to leave your kind review, your feedback is very important to us to help us improve our services, I will most certainly share your kind review with the Right at Home team.


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Review from Irene K (Relative of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the staff and care they have been giving my mother. She's so much happier, staff are very friendly and I found the care she is now getting is of a very high standard. Very happy with them indeed.

Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you very much for taking the time to leave us a kind reply. Your feedback is extremely important to us. We are very pleased to hear that your mother is very happy and receiving a great service. I will certainly share your feedback with the rest of the care team.


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Review from Shirley S (Client) assisted by family/friend published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency helped us at very short notice and over the Christmas period when finding care very difficult. Very professional, caring and first class in every way. I am helped with personal care, meal preparation and getting into bed for the night.

Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you Shirley for your kind honest feedback. We are honoured that you chose Right at Home Hemel Hempstead to support you and your family at a most difficult time and very pleased to hear that we have made a real difference, I will of course share your feedback with our care team.
Best Wishes Tracey


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Review from Samantha W (Daughter of Client) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home came to our rescue when moving my parents from their home of 44 years to be nearer family. I had been let down by other services and had an enormous amount to do when I found Right at Home.
To say they came to our rescue is an understatement. A calm and reassuring and helpful voice at
the end of the telephone provided me with some much-needed support. At pretty short notice, just before Christmas, Right at Home were able to provide us with evening meal/bedtime care for my mother who has MS and is wheelchair bound due to a stroke.
My mother is very happy with the care and support she is receiving and reassured to know that her care will continue right through the forthcoming bank holidays. Our carer prepares the evening meal which they eat together and my mother enjoys the new conversation. We are all very happy with the service Right at Home continues to provide.

Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

What an amazing review, thank you so much! It's great to see you have had such a wonderful experience with us. It was, as it always is, an absolute pleasure supporting you and your mum during a very stressful period and we are so happy to have made a real difference which has improved everyone’s wellbeing with our services.
That what it’s all about, making that difference every day, not only to our lovely clients but to their loved ones too!
We look forward to spending more time with your lovely mum who just fills us up with so much joy and inspiration!


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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.978 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is calculated as follows: ( (88 Excellents x 5) + (2 Goods x 4) ) ÷ 90 Ratings = 4.978

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (3)

Hesam

Hesam Resalaty

Job Title: Managing Director

Joined: 2024

Hello, and thanks for taking the time to read my profile.


I am the proud Owner/Director of Right at Home Hemel Hempstead, an award-winning quality Homecare provider, loved by people who we are honoured to serve.


By background, I was an offshore structural consultant in the oil & gas industry, and although proud of my engineering career, I was always in pursuit of something more meaningful for my heart and soul. I wanted to dedicate all my energy and passion to bringing a smile to someone’s face or reducing their pain.


Noticing my own parents growing older and gradually beginning to require help was also a contributing factor to my decision to begin my homecare journey. Most recently, seeing my dad in a hospital bed and accompanying him on his way to a planned surgery was quite heartbreaking.


Multiple times, with 2024 being the most recent time, we have been awarded as the “Top 20 Home Care Providers East of England 2024” by Homecare.co.uk, which is a testimony to the exceptional quality of the care delivered by the kind souls in my team who have dedicated their lives helping others.


We constantly strive to go the extra mile and change lives on a daily basis, as evidenced by our outstanding 10/10 customer review rating on Homecare.co.uk.


My team and I take great pride in improving the quality of life for our clients and their families by helping our clients maintain their independence and enjoy a fulfilled life, tailored to their needs, in the comfort of their own homes.


Right at Home is an international provider of quality home care. We offer everything from personal care such as bathing, toileting, social visits, companionship, shopping and cleaning and as such offer a cost-effective alternative to residential care.


I genuinely feel blessed and privileged to work in the care industry, supporting a growing number of elderly and vulnerable adults, and having a positive impact on our local community.


To us, quality care is about going the extra mile - just as we would for our own loved ones.


If you have any questions about homecare and support for your loved one and would like to have a friendly chat, please feel free to get in touch with me or any member of our lovely office team.


Kind regards,
Hesam Resalaty


Amber

Amber Fairbrass

Job Title: Registered Manager

Joined: 2023

"I came into care by chance, I was a domestic assistant working in a local hospital but spent most of my time talking to patients, getting them cups of tea whilst they waiting for transportation to go home, then one of the nurses mentioned I’d make a good carer, and that was it, I started in a local nursing home, working nights and now some 30 years on I can honestly say, I love my job with a passion!


I have been a Registered Manager for residential care and domiciliary care.


Having cared for and supported people living with Dementia I became a Dementia Friend and volunteer with the Alzheimer’s Society. I also have Level 5 in Lead & Manage Dementia Care.


I also have an accredited trainer certificate and conduct our caregiver training.


We at Right at Home, Hemel Hempstead aim to make wishes come true, and have so far made so many wishes come true for our many wonderful clients this to me is such a humbling experience and why I look forward to each and every day.


I chose to be part of the Right at Home Family as I truly believed in Right at Home’s values & vision, providing our clients with a high standard of quality care, enabling and empowering people to live in their own homes for longer and safer as well as having a good quality of life and making a difference each and every day!


Cheryl

Cheryl Johnson

Job Title: Deputy Care Manager

Joined: 2024

How would you describe your role?


I manage a team of CareGivers, this includes making sure that our team are fully supported in their roles and that clients' needs are fully met.


What did you do before joining Right at Home?


I have always been involved in health and social care in some capacity, this has included the CareGiver role, senior role and manager role. I have also been involved in training caregivers to help them achieve their level 2 and 3 qualifications. As soon as I took on the role of caregiver at the age of 18, I knew that this was where I was supposed to be.


What do you enjoy most about your job?


I enjoy seeing the daily difference we make as a team to our clients and families.


What has been your proudest moment at Right at Home HH?


My proudest moment has been being promoted to Deputy Manager, in this position I feel that I am able to make a real difference to everyone we support. I make sure that care is personalised to individual needs and that caregivers are given the support to do this.


What do you want to achieve at Right at Home HH?


I want to grow the clients and team to support people to remain in their homes for as long as possible with quality care.


What are the qualities you look for in a CareGiver?


Qualities I look for in a caregiver are empathy, honesty, and a passion for working in the sector.


Caregivers also need to want to make a difference in the lives of those they support.


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