Homecare1st Ltd

George, Curl Way, Southampton SO18 2RZ
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9.2 13 Reviews
  • Homecare1st Ltd, Southampton
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Care Provided by Homecare1st Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Homecare1st Ltd
  • Person in charge
  • Matilda Mwenya (Registered Manager)

Funding & Fees Guide for Homecare1st Ltd

  • Prices

  • Our service charges are
    60 minutes: from £29.50
    Waking nights: £29.50 an hour Monday to Sunday
    Sleeping nights: £90 flat fee

  • All bank holiday are charged at time and half.
    Except Christmas which is charged at double time.
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Homecare1st Ltd Reviews (13)

9.2

Homecare1st Ltd has a Review Score of 9.2 (9.163) out of 10, based on 4 reviews in the last 2 years. Over all time Homecare1st Ltd has 13 reviews.

Overall Experience

  • 13
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Date Published

13
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9

Review from M M (Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I have been receiving from Homecare1st since April this year. I have found the management to be responsive, empathetic and genuinely caring. The hard-working carers strike (for me) just the right balance between respectful and friendly, and demonstrate the same positive,
flexible, 'can-do' approach. They are attentive and quickly pick up changes to my routine; they can think on their feet and I feel safe in their care. Thank you to everyone involved.

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Treated with Dignity

Value for Money

Review from K D (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care since June. It has taken us a while to adjust to our new normal. Homecare1st have helped us along our journey so far. I have been very happy with the level of care my mother has received. The carers I have met have been polite, caring and eager to get to know my mother.
When I have had any queries, I have found the staff at the office very responsive, equally if, they have had any concerns they made contact, and we have made a plan collaboratively. Thank you.

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Treated with Dignity

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Review from Marion G (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare1st has been looking after my mum for just over a year and the care they provide is excellent and we are more than happy.
All the carers are very professional, polite, friendly and supportive, nothing is too much trouble. We have built up a very good rapport with them and the office staff.
If anything is not quite right with Mum's health it is brought to my attention straight away.
I would like to thank all the staff in the office and the carers for the continuing care they provide for Mum. I would definitely recommend Homecare1st.
Thank you all so much.

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Treated with Dignity

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Review from Ann H (Wife of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare1st has been looking after my husband during the last 12 months and we are very satisfied with the care he is receiving from the carers who treat him with the utmost respect and are unfailingly polite and very helpful.
They appreciate he needs consistency and attend to his needs in a friendly
and professional
manner.
Although all the carers we have had have been very supportive and friendly I would like to give praise to one carer in particular who has been coming most frequently lately. Nothing seems to be too much trouble for him and he is patient and calm in all situations.
The office staff are also very helpful and any contact I have had with them has been very satisfactory.
I would thoroughly recommend this company and I am glad they are helping me to look after my husband in such a professional and caring way.

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Review from Christopher N (Son of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father used Homecare1st for about 9 months until he needed nursing care. My father had been living independently until his latest medical condition. The carers are all very friendly and caring. They are knowledgeable and experienced with older people, which was helpful in understanding my father's
foibles. We had a main carer for most shifts and others who filled in the other rota visits and holidays on a semi regular basis. All the carers treated my father with dignity and respect.
The back-office team were also very helpful, especially with the various issues and events that accompany an 87 year olds life. Overall, the service was very professional.
I would recommend Homecare1st to others seeking such services, they may not be the cheapest, but the quality was very high. In the end you get what you pay for.

Reply from Matilda Mwenya, Director at Homecare1st Ltd

Thank you for the kind feedback. It was a pleasure to support Dad with his needs. We wish dad and family all the very best.


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Review from Mary B (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare 1st have now been caring for my mother since November 2021. The quality of care is generally excellent. I have full confidence in the carers ability and the high standards set by the management.
All staff are very polite and offer excellent support not only to Mum, but to me too. The carers
are always calm, considerate and very kind. After recent serious illness, hospital stays and the rapid progression of Alzheimer's, Homecare 1st have instantly understood and adapted their care to accommodate Mum's physical and emotional needs, many of which have been challenging. It is heartwarming to know that she is receiving the best possible care from the nicest of people.

Reply from Matilda Mwenya, Registered Manager at Homecare1st Ltd

Thank you Mary, my team and I appreciate your feedback.


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Review from M L (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very hard working and have built a great rapport with my father. They are very polite and patient with him and pay attention to the details of his routine and the specific way he needs things to be arranged in his home to help him retain as much independence as possible.

Reply from Matilda Mwenya, Registered Manager at Homecare1st Ltd

Thank you. My team and I appreciate your feedback.


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Management

Treated with Dignity

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Review from Valerie C (Sister of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare1st have been looking after my sister since April. I am very pleased with the way they care for her, nothing is too much trouble for them. Also on the plus side, my sister is very happy with the carers who visit her, they communicate with me if anything is required to make my sister's life easier.
I would definitely recommend Homecare1st to anyone; a professional care agency.

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Review from Tim G (Next of Kin) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really amazing. They are understanding, polite, kind and very patient. The office staff is just as amazing. The carers have had quality training and this is visible in their quality of work and the method in which they handle and treat the clients.
I would highly recommend this company
to anyone looking for care that delivers care with dignity, respect and attention. Always perfect care with a smile. Thank you guys for your hard work.

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Review from Gillian A (Daughter of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare 1st have looked after my dad for quite a while now, they look after him well and the staff are lovely and friendly. I know my dad isn't the easiest of patients and really appreciate them being there and helping him.

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Review from Shirley C (Wife of Client) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent very caring and keep the dignity of the patient and they are very patient as well, I have 2 carers 3 times a day which has transformed my life since they have been coming as I was doing it all on my own. It has made such a difference, they are very helpful and always ask if I need
anything else doing, so well done girls you work so hard.

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Review from D T (Husband of Client) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very helpful and good at their job.

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Review from David A (Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and take a genuine interest in you as an individual.
They quickly pick up your preferred routine and work within that framework.

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Current Review Score: 9.2 (9.163)

Overview of Review Score

The Review Score of 9.2 (9.163) out of 10 for Homecare1st Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Homecare1st Ltd is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) ) ÷ 23 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Homecare1st Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Homecare1st Ltd

What Type of Services does Homecare1st Ltd offer?

Homecare1st Ltd offers Home Care.

How many Carers does Homecare1st Ltd employ?

Homecare1st Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Homecare1st Ltd to verify any information. View our terms and conditions. Homecare1st Ltd has a Basic Service – more info.