Call-In Homecare - Lothians

EH20 Business Centre, 6 Dryden Road, Loanhead EH20 9LZ
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7 Reviews
  • Call-In Homecare - Lothians, Loanhead
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Care Provided by Call-In Homecare - Lothians

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kimberley Watson (Service Manager)

Funding & Fees Guide for Call-In Homecare - Lothians

  • Prices

  • Our rates are subject to the specific care and package requirements. Please contact us for detailed pricing information on 0131 448 1051.

  • Please contact us today so that we can discuss your fee options and create a bespoke care package tailored to your unique needs and preferences. We’re here to help you find the best solution for your care requirements!
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Call-In Homecare - Lothians Reviews (7)

Over all time Call-In Homecare - Lothians has 7 reviews.

Overall Experience

  • 5
  • 1
  • 1
  • 0
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7

Review from J H (Client) assisted by family/friend published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continue to be very satisfied with carers.
All extremely friendly, caring and attentive.

Reply from Claudia Philpot at Call-In Homecare - Lothians

Dear J H, Thank you very much for taking the time to leave us such a lovely review. We are delighted to hear how happy you are with the staff, and I will make sure to pass your message on to them. We will continue to support you in the best way we can. Kind regards, Claudia


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Review from Dorothy D (Husband of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have got nothing but praise for the care and attention that my husband had during his long and complicated illness by his two carers. I would like to thank them both most sincerely for their invaluable help and would have no problem in recommending them highly in any similar circumstances.

Reply from Claudia Philpot at Call-In Homecare - Lothians

Dear Dorothy, Thank you very much for taking the time to leave us such a lovely review. We are so pleased to hear how happy you and your husband are with the care he is receiving from our staff at Call-In Homecare, I will be sure to pass on the message to his carers. We will continue to support your husband in the best way we can. Kind regards, Claudia Philpot


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Review from Sue H (Daughter of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I are delighted with the care provided by Call-In Homecare Ltd.
The carer's empathy and genuine kindness are often beyond what I would have expected. I know that mum is in really good hands. There is excellent care and also really good communication from the carers. Thank you.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Lothians

Dear Sue, Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear how happy you are with the care your Mum receives from our staff at Call-In Homecare. I will pass on your kind words to the carers. Please be assured, we will continue to support your Mum in the best way we can.
Kind regards,


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Review from L M (Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Girls are pleasant and easy to befriend. Worried about their lack of training which is not their fault. Free epilepsy training was available. I wonder if this is due to lack of staff which again is not their fault. I seem to have been contacted with time changes which are unsuitable - continuity can
be very important to certain users. I am not as ill as some people but do find this worrying. Overall your girls are hardworking and friendly, but a touch of phone addiction and not professional.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Lothians

Thank you for taking the time to leave us a review. All of our staff are required to complete and pass full training with us at our Training Academy and are also offered the option to complete further training and SVQ3 after their probationary period. I am sorry to hear that the times allocated to you were not suitable, we have had a few carers with absence/annual leave over the Summer months which has meant our office staff have had to cover visits with available carers, and I can only apologise for the inconvenience caused. With regard to carers using their phones during the visit, I will contact them personally to address this. If you have any further concerns, please do not hesitate to contact me or the office. Kind regards.


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Review from B S (Wife of Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This caring was all new to us. We did not know quite what to expect. The carers who deal with us - 4 ladies - are a breath of fresh air. They are very caring and understand the problem my husband has with Parkinson's. We look forward to them coming every day. It is good that we more or less have the
same carers - continuity for us. If they are all like the girls, your firm has nothing to worry about. At this time you are spot on with your carer selection.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Lothians

Thank you so much for taking the time to leave us such a lovely review. We are so pleased to hear how happy you and your husband are with the care that he is receiving from the staff at Call-In Homecare, and I will personally thank your carers for providing such a great service. We will continue to support your husband in the best way we can. Kind regards.


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Review from J Y (Daughter of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. Caring staff.
Spend time with my Mum. Very happy.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Lothians

Thank you very much for taking the time to leave us a review. We are so pleased to hear how happy you are with the care your Mum is receiving from our staff at Call-In Homecare. We will continue to support your Mum in the best way we can. Kind regards.


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Review from Barbara B (Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been having carers since November 2018.
They come to me three times a day.
Having been a very active person to suddenly be housebound having broken my hip and smashed my elbow and arm which meant I couldn't drive, I found very difficult to accept.
Then in came the carers with their encouragement
and understanding, I'm getting all back.
They are always cheery and helpful and we have some good laughs.
These are the people who need a medal.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Lothians

Thank you very much for taking the time to leave us such a lovely review. We are so pleased to hear how happy you are with the care you are receiving from our staff at Call-In Homecare. We will continue to support you in the best way we can. Kind regards.


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Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Date: 2 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Call-In Homecare - Lothians

What Type of Services does Call-In Homecare - Lothians offer?

Call-In Homecare - Lothians offers Home Care.

How many Carers does Call-In Homecare - Lothians employ?

Call-In Homecare - Lothians employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Call-In Homecare - Lothians to verify any information. View our terms and conditions. Call-In Homecare - Lothians has a Basic Service – more info.