Perfect Care - Gateshead

111 Design Works, Annexe Building Unit 110, William Street, Gateshead NE10 0JP
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9.4 8 Reviews
  • Perfect Care - Gateshead, Gateshead
Perfect Care Gateshead provides flexible, person-centred support services to allow individuals to live a dignified, independent life tailored to their individual requirements.

Person-centred home care is offered to individuals to help them to be as independent as they possibly can.

Clients are encouraged to get out into the community where possible and to be able to socialise and take part in the life of the community.

Care staff are selected that are kind, compassionate and who have a strong background in care. All candidates are required to pass a full reference and DBS check before being selected.

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Care Provided by Perfect Care - Gateshead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Diane Craggs (Registered Manager)

Funding & Fees Guide for Perfect Care - Gateshead

  • Prices

  • Our services start from £24.84 per hour.

Perfect Care - Gateshead Reviews (8)

9.4

Perfect Care - Gateshead has a Review Score of 9.4 (9.360) out of 10, based on 8 reviews in the last 2 years. Over all time Perfect Care - Gateshead has 8 reviews.

Overall Experience

  • 5
  • 2
  • 1
  • 0
  • 0

Date Published

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8
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Review from Carole H (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect Care have looked after my mother, who has Alzheimer's, for some time now. All the staff have been lovely, both carers and office staff, and have kept me informed if there are any issues. It's such a shame Gateshead Council are not going to use Perfect Care in the future, so I would like to take
this opportunity to thank Perfect Care for the service which they have provided.

Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do appreciate your very kind words. Perfect Care.


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Review from A M (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous first week. No issues. Mum's transition from council care to private was seamless. Care plan in place is detailed and accurate. Although I have not met all of the team yet. Hats off to one staff member in particular for making my mum's first week easy. Very caring and approachable. We feel
safe knowing Mum's being looked after well.

Reply from Carol Jackson, Engagement Manager at Perfect Care - Gateshead

Thank you so much for your lovely review. The first few weeks are so important when everyone gets to know each other and builds up that trust. We are delighted this is working out for you. Thanks, Perfect Care.


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Review from Elizabeth C (Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers at Perfect Care can't do enough for me. They are the only people I see and put a smile on my face. They all make me feel that I am still able to be as independent as possible.
In the morning they feed my cat first as they all know when she is sorted I'm happy.
I appreciate every
one of them.

Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Gateshead

Thank you for your kind review, it is heartwarming to hear about your positive experience with Perfect Care! We will pass on your comments to the team.


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Review from Susan F (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank one lady for taking the extra time and effort to manage my mother's care. She has helped both me and my mother, and we are both now in a happier place and feel comfortable with the care plan she's put in place.

Reply from Carol jackson, Engagement Manager at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do have an amazing team, and we are delighted you are so happy. Thank you.


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Review from David I (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My only concern of Perfect Care, is that the carers and sitters do not stay at my dad’s house for the contracted times, ie Dad pays for 60 mins on an evening and the sitters only stay for about 50% of this paid for time. Once out of the past 22 days has a sitter actually stayed the full 60 paid for
minutes. The carers are never there for the full time that the local authority have requested, again probably only around 50% of allocated time.
I hope this is taken into consideration when the invoice is sent out?

Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you for your review. We do take feedback seriously and I have passed this onto our registered manager to look into fully. Should you wish to contact her her email is skirtley@perfectcare.co.uk. Thank you


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Review from I G (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are good with my parent. They usually manage to come in at approximately the allocated time. I’d like to get the minutes filled with a bit more chatting and not just dash in dash out. My parent pays for shower help 2x per week and of course cannot be forced, but more evidence of trying or not
paying for a service would be appropriate. Given the paid for service is a paying for time service. If a visit is allocated/paid for 15 mins or 30 mins and it lasts 5 or 15 mins should the bill not be reduced to reflect this?

Reply from Carol Jackson, Marketing Manager at Perfect Care - Gateshead

Thank you for your review. Could you please email me with more details so our management team can address this. Thank you
carol.jackson@dalecare.co.uk


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Review from Hazel B (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect Care carers have proved without a shadow of doubt to be the "perfect" carers for my father. Perfect Care have allocated a handful of caring stars who are genuinely absolutely lovely individuals who are so approachable and have gained both respect and trust from my mother and father. We as a
family consider Perfect Care have given us peace of mind that Dad is safe morning and evening with carer's visits. Not only safe, but socially stimulating for them.

Reply from Carol jackson, Engagement Manager at Perfect Care - Gateshead

Hi, thank you so much for your lovely review. We have an amazing team and are so very proud of them. Reviews like this show what a difference they make.


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Review from M F (Granddaughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have lovely carers going in to look after my nanna. I use the app provided to check on her daily care. Nanna is happy as we normally have a regular carer that comes and that is a great help to us. They make sure she has something to eat and drink and all her care needs are met to a great standard.

Reply from Danielle Rippon, Head of Marketing & Reporting at Perfect Care - Gateshead

Thank you so much for such a lovely review. We really do have an amazing team, and we are delighted you are so happy. Thank you


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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Perfect Care - Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Perfect Care - Gateshead is calculated as follows: ( (35 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Perfect Care - Gateshead is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Laura

Laura Holmes

Job Title: Operations Manager

Laura, a dedicated member of the Perfect Care family for over 12 years, has worn various hats during her tenure. These diverse roles have allowed her to cultivate extensive knowledge of the care industry. Laura’s journey has been marked by building meaningful relationships with service users, fellow carers, and office teams. Additionally, she has gained valuable insights and experience through community engagement and collaboration with local authorities.


Currently, Laura holds the position of Operations Manager for Perfect Care Durham and Gateshead. Her wealth of experience and knowledge is an invaluable asset, which she leverages daily to provide unwavering support to all teams and effectively manage these two large areas.


Frequently Asked Questions about Perfect Care - Gateshead

What Type of Services does Perfect Care - Gateshead offer?

Perfect Care - Gateshead offers Home Care.

How many Carers does Perfect Care - Gateshead employ?

Perfect Care - Gateshead employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Perfect Care - Gateshead to verify any information. View our terms and conditions. Perfect Care - Gateshead has a Platinum Service – more info.