Mercury Healthcare Limited

The Colchester Centre, Hawkins Road, Colchester CO2 8JX
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9.8 38 Reviews
  • Mercury Healthcare Limited, Colchester
Mercury Healthcare Limited, based in Colchester Essex, is passionate about keeping their clients safe, secure and happy in their own homes. With exceptional attention to infection control measures, clients can rest assured they receive the best in protection and safety. They offer a wide range of services to include prescription and shopping collection to ensure their clients stay safe inside.

From personal care, meal preparation, medication to light housework, accompanied visits out or companionship, packages can be created for long or short term periods.

Trained staff work hard to provide personalised and individualised care plans that work flexibly with their clients in line with their wishes and preferences and lifestyle. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered. They work with clients and their loved ones to consistently provide the best care possible.

All Mercury Healthcare clients are asked to feedback regularly about the service they have received from them and they are proud to report that 98% of their Home Care customers are entirely satisfied with the service they deliver.

Live-in care, end-of-life care and respite care are also available.

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Care Provided by Mercury Healthcare Limited

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mercury Healthcare Limited
  • Person in charge
  • Nat Magat (Owner/Manager)

Funding & Fees Guide for Mercury Healthcare Limited

  • Prices

  • Prices available on request

Mercury Healthcare Limited Reviews (38)

Total of 38, showing 1-20
9.8

Mercury Healthcare Limited has a Review Score of 9.8 (9.795) out of 10, based on 14 reviews in the last 2 years. Over all time Mercury Healthcare Limited has 38 reviews.

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Date Published

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24

Review from C T (Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my carers as they are kind, caring and helpful. We have lovely chats and laughs when they are here. They make me feel happy and I always look forward to seeing them. They are like extended family to me and I wouldn't change them for anyone. Thank you so much for looking after me.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you so much for your kind words and heartfelt feedback. We're truly delighted to hear that you feel happy, cared for, and surrounded by helpful carers. It's our goal to provide not just care, but genuine warmth and kindness to every individual we support. Knowing that you look forward to seeing us and feel like we are your extended family. Thank you again for taking the time to share your experience - it means a lot to our team.


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Review from M G (Client) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very likely to recommend Mercury Healthcare. I am well looked after by my carers and they help me with everything I need.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you very much for your kind words, these will be passed onto the carer and office team. It is a pleasure to provide support to you.


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Review from P P (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well cared for.
The service is reliable.

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Review from Fiona W (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercury Healthcare has provided an excellent service for my mother. All the carers have been so friendly and efficient and communication with the company is excellent. They were flexible when our needs changed and worked hard to accommodate changes.
They always turned up when they were due.
Would
thoroughly recommend Mercury Healthcare to anyone who needs its services. Cannot recommend highly enough.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Wow! Thank you so much for your review. That's made our day. We'll be sure to share your feedback with the whole team.


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Review from D C (Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care and help I get from my carers.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you so much for leaving us a review. It’s great to hear that you’re very happy with our care and support.


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Review from M D (Daughter of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reassurance I get knowing my mum is cared for by a very caring, supportive team.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you for such a glowing review. We’re very grateful.


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Review from K S (Client) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased about my carers as they do everything I need done, and make sure I have everything I need before leaving me to go to the next person.

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Review from L M (Daughter of Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful with the care of my Dad and keep me informed if anything is a miss.

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Review from Derek W (Client) assisted by family/friend published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff very good.

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Review from K S (Son of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a customer of Mercury Healthcare for almost 6 months. She does not have particularly complex needs but the family members who look out for her appreciate the additional support from Mercury Healthcare. Mum was rather hesitant initially to have carers call, but now she really appreciates
all the things which they can help her with. The carers treat Mum with great respect and care. After the jobs needed have been done, they will make her a drink and sit with her to chat about life in general. Mum now sees the carers as friends and she really appreciates what they do for her. I find Mercury Healthcare reliable and trustworthy, I would recommend them to anyone looking for care at home.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you so much for sharing your thoughts about our service and for such a wonderful review. I’m so pleased we are able to make a difference to your mother’s life and give you that extra bit of reassurance. I’ll make sure to share it with the whole team.


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Review from Jan H (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the professional yet personalised care given to 2 family members, in 2 separate locations. Gives me reassurance they are having their physical, personal and emotional needs met whilst I'm at work. I know they are safe and any concerns will be dealt with swiftly and appropriately. Just
having a friendly face seeing them daily makes a difference.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you so much for your review. We’re over the moon that you think we make a difference to your parents.


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Review from S K (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for both my parents so far. Care team are always polite, friendly, patient, thoughtful and respectful. They give lots of reassurance when needed but also listen to any issues my parents mention. They always have time for a nice chat and always respond with genuine care and warmth.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you so much for your lovely words. We really appreciate it. It's a pleasure to be able to support both of your parents.


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Review from J W (Son of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents needed help and support following a hip operation just before Christmas. Mercury Healthcare responded quickly and we managed to have this in place for Christmas through to March. Has been easy to contact them and adjust the care as Mum recovered. The carers were great and gave Mum the support
she needed allowing her to stay in her home. Sometimes it was just help with some basics such as emptying the washing machine or getting bits and pieces from the local shop they had run out of if we weren't around. Very professional approach throughout. Would I recommend them, absolutely. Will we use Mercury again, as time goes on and parents will likely need support they will be the first ones we call. What we particularly liked was that they not only provide care but also help, meaning Mum and Dad could stay in their home with independence. Thank you.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Many thanks for taking the time to leave such a lovely review, we really do appreciate your kind words. We take great pride in the service we provide and are thrilled to hear you are so happy with the service you received.


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Review from J A (Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercury have been assisting my wife for about 18 months. My wife has dementia which has progressed over time. The carers were patient, understanding and gave a lot of time to my wife. They are also very experienced and knowledgeable about dementia and provided excellent support not only to my wife but
to me also as the primary carer.
Thanks to the staff.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Thank you very much for the kind review. It was a pleasure looking after your wife. We are happy that your experience has been so positive and I will make sure that I pass on your feedback to the care team. Kind regards.


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Review from Janice P (Wife of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with everything that has been done to help my husband and myself in every way. Staff are very willing to do anything to help. Always bright and cheerful made us both feel very comfortable in every way. I would recommend them to anyone who needed care of any kind. The staff are
very efficient also the office manager is kind and thoughtful, willing to help any way she can. Finally, the manager herself knows her job well and makes sure not only her team or staff are run well she is always there for her clients for whatever their needs are. Thank you everyone.

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Review from P D (Daughter of Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Mecury Healthcare to anyone needing carers. The carers always treat my dad (95) with respect and dignity. They are kind, thoughtful and sensitive to his need. I feel confident to leave him in their care.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Dear P D,
Thank you for your lovely review. The whole team really appreciate your very kind words. They work very hard to deliver good quality care and take pride in the work they do. Thank you and best wishes


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Review from Alan T (Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 85 years old, a retired banker and have been involved in financial investments all my working life. The use of Mercury Healthcare services is the best and wisest investment I ever made.

Reply from Nat Magat, Director at Mercury Healthcare Limited

Dear Alan
Thank you for your lovely words. It has been a pleasure working with yourself and so pleased you are happy with the team. Your feedback is hugely appreciated, and the whole team thank you. We look forward to continuing to care for you. Best wishes.


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Review from E F (Daughter of Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercury have been a wonderful help to my mum for the last 18 months. The girls are fantastic and always on time and happy.

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Review from C C (Daughter of Client) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Discharge from hospital care was excellent. Carers respected and encouraged the need to regain independence and allowed Mum to move at her own pace. Kind thoughtful considerate carers who were sensitive to changing needs and requests as Mum experienced good and bad days. Respectful of dignity during
personal care. Often seeing the same carers giving continuity of care. Good timekeeping both on arrival and leaving always let Mum know if delayed due to traffic. Would definitely recommend this company to those who need support.

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Review from Jane K (Daughter of Client) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Mercury Care some time ago, I was keen to have them care for my mother when she came out of the hospital. The only reason they are no longer able to care for Mum is that she has now moved back to Walton, and Mercury does not currently operate in this region.


We had a maximum of 5/6 carers

each week, and each one was simply fantastic. The "girls" all have a great personality. They are warm and friendly and often go beyond the norm. They are absolutely dependable and reliable, and their timekeeping was amazing. Without a doubt, this is the best firm of carers that Mum has ever had. We were so sad to lose them.


I really hope that Mercury will start to service the Walton area again because I will have no hesitation in engaging them once again.


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Mercury Healthcare Limited is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Mercury Healthcare Limited is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mercury Healthcare Limited is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (6)

Demi

Demi Walton

Job Title: Healthcare Assistant

Joined: 2020

Demi started working with Mercury Healthcare in October 2020, she covers both Tendring and Colchester areas.
Demi has shown passion and commitment within her role so far and has received numerous positive feedbacks from the clients she cares for. Demi received her first Carer of the Month award in December 2020 for ‘hard work, commitment and dedication within her role. Demi has recently enrolled for Medication Management to greater her knowledge in the health and social care sector.


Elaine

Elaine Lacey

Job Title: Senior Healthcare Assistant

Joined: 2019

Elaine joined Mercury Healthcare in 2019 as a Healthcare assistant, she has recently been promoted to Senior Healthcare Assistant covering the Clacton-on-Sea area. Elaine started with Mercury because she wanted a change in her career, Elaine says she’s extremely pleased with the change she made. Elaine is currently studying towards an NVQ in the Heath and Social Care sector.


Nicole

Nicole Jones

Job Title: Administration and Human Resources Manager

Joined: 2019

Nicole joined Mercury Healthcare in 2019 doing Administration and Human Resources for Mercury, Nicole loves to help others so she also cares for our Colchester clients too.


Nicole has been working in the Health and Social care sector since 2013, she has completed many training programs such as CQC workshops, team leader workshops and dementia training. Nicole is currently studying toward her level 5 diploma in Leadership for Health and Social Care.


Nicole received her Employee of the Month award in April 2020 for being an exceptional role model to the junior staff.


Candice

Candice

Job Title: Healthcare Assistant

Joined: 2020

Candice has been working for Mercury Healthcare since November 2020. Candice feels that working for Mercury Healthcare works really well around her school-age children. Candice is a hard-working, reliable member of the team. She has previously been selected for Employee of the Month and most recently won an award for being the first team member to complete all of her e-learning and refresher training. You will find Candice working in the Clacton area.


Diane

Diane

Job Title: Healthcare Assistant

Joined: 2022

Diane is one of our newest members of the team, starting with Mercury in April 2022. Diane has been a great addition to the team. She has already shown her initiative and caring side, by helping a neighbour of a client who had fallen and called an ambulance for her. Diane has a wealth of experience in the caring sector and has previously spent many years supporting a family member through dementia.


Jurgita

Jurgita

Job Title: Healthcare Assistant

Joined: 2019

Jurgita was one of our first employees with Mercury Healthcare and continues to show that she is a valuable member of the team.


Jurgita has frequently been praised by clients and family members for her amazing cleaning skills! You will find Jurgita covering the Clacton areas.


Frequently Asked Questions about Mercury Healthcare Limited

What Type of Services does Mercury Healthcare Limited offer?

Mercury Healthcare Limited offers Home Care.

How many Carers does Mercury Healthcare Limited employ?

Mercury Healthcare Limited employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercury Healthcare Limited to verify any information. View our terms and conditions. Mercury Healthcare Limited has a Platinum Service – more info.