Mercury Healthcare Limited

The Colchester Centre, Hawkins Road, Colchester CO2 8JX
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9.8 38 Reviews
  • Mercury Healthcare Limited, Colchester
Mercury Healthcare Limited, based in Colchester Essex, is passionate about keeping their clients safe, secure and happy in their own homes. With exceptional attention to infection control measures, clients can rest assured they receive the best in protection and safety. They offer a wide range of services to include prescription and shopping collection to ensure their clients stay safe inside.

From personal care, meal preparation, medication to light housework, accompanied visits out or companionship, packages can be created for long or short term periods.

Trained staff work hard to provide personalised and individualised care plans that work flexibly with their clients in line with their wishes and preferences and lifestyle. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered. They work with clients and their loved ones to consistently provide the best care possible.

All Mercury Healthcare clients are asked to feedback regularly about the service they have received from them and they are proud to report that 98% of their Home Care customers are entirely satisfied with the service they deliver.

Live-in care, end-of-life care and respite care are also available.

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Care Provided by Mercury Healthcare Limited

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mercury Healthcare Limited
  • Person in charge
  • Nat Magat (Owner/Manager)

Funding & Fees Guide for Mercury Healthcare Limited

  • Prices

  • Prices available on request

Mercury Healthcare Limited Reviews (38)

Total of 38, showing 21-38
9.8

Mercury Healthcare Limited has a Review Score of 9.8 (9.795) out of 10, based on 14 reviews in the last 2 years. Over all time Mercury Healthcare Limited has 38 reviews.

Overall Experience

  • 35
  • 2
  • 1
  • 0
  • 0

Date Published

38
2
3
14
24

Review from M B (Wife of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all staff are excellent at all times.

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Review from David B (Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated with dignity and respect by all the staff, including the manager.

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Review from S W (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are nice and caring. They look after me well.
They are all kind and beautiful and should be on TV.

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Review from B G (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all helpful and kind.

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Review from R E (Wife of Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are cheerful, most helpful and do everything needed for my comfort.

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Review from J F (Son of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my mother is receiving.

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Review from Nic G (Son of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several stays in hospital because of numerous health conditions, we decided that Mum needed help with care in her own home to enable her to maintain a level of independence and stay safe. Mum wasn't keen on the idea at first, but then we found the Mercury Care Team. We've been so impressed by
how they go out of their way to spend time with Mum, making her feel cared for and looked after. Mum sees her careers as "her girls" and really looks forward to seeing them every day.
They are a diligent and friendly team and would recommend their services most highly.

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Review from S B (Daughter of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was sceptical about having carers coming into his home but is now pleased that he decided to go ahead.

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Review from D F (Client) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are great. Very helpful and the care I am receiving is very good and all treated me with dignity.

Reply from Nat Magat, Registered Manager at Mercury Healthcare Limited

Thank you very much for your kind review regarding Mercury. Your feedback means so much to the team and is very much appreciated.


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Review from Ann B (Wife of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful, very caring and my husband reacted positively with carers.
They have been very supportive to me also.

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Review from S S (Client) published on 29 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are friendly and reliable. They provide good care for me.

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Review from F R (Client) published on 29 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not do any better. Standard is very good.

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Review from I W (Client) assisted by family/friend published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, friendly.

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Review from K B (Daughter of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercury Healthcare have made a huge, positive impact to the quality of my mum's life. All the carers and managers we have dealt with have been kind, thoughtful, professional and have very quickly transformed life for my mum.

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Review from Pat J (Wife of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the excellent care my husband has. He is treated with dignity and looks forward to his carers coming. He is also always engaged in conversation all the time. Our carers are also very patient with him.

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Review from Gretta B (Client) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Very caring and excellent at her job.

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Review from Andrew M (Son of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short stay in hosptial, Mercury Healthcare took on the task of caring for my mother, morning and evening. We had an initial meeting to confirm requirements before mum returned home and this was updated as mum's condition deteriorated.
The staff were polite and friendly and helped my dad
to cope with the new position he found himself in. Mum passed away 12 days later but even then, they have offered support. Many thanks Mercury.

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Review from D P (Wife of Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the kindness and standard of care my husband is receiving.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Mercury Healthcare Limited is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Mercury Healthcare Limited is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mercury Healthcare Limited is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (6)

Demi

Demi Walton

Job Title: Healthcare Assistant

Joined: 2020

Demi started working with Mercury Healthcare in October 2020, she covers both Tendring and Colchester areas.
Demi has shown passion and commitment within her role so far and has received numerous positive feedbacks from the clients she cares for. Demi received her first Carer of the Month award in December 2020 for ‘hard work, commitment and dedication within her role. Demi has recently enrolled for Medication Management to greater her knowledge in the health and social care sector.


Elaine

Elaine Lacey

Job Title: Senior Healthcare Assistant

Joined: 2019

Elaine joined Mercury Healthcare in 2019 as a Healthcare assistant, she has recently been promoted to Senior Healthcare Assistant covering the Clacton-on-Sea area. Elaine started with Mercury because she wanted a change in her career, Elaine says she’s extremely pleased with the change she made. Elaine is currently studying towards an NVQ in the Heath and Social Care sector.


Nicole

Nicole Jones

Job Title: Administration and Human Resources Manager

Joined: 2019

Nicole joined Mercury Healthcare in 2019 doing Administration and Human Resources for Mercury, Nicole loves to help others so she also cares for our Colchester clients too.


Nicole has been working in the Health and Social care sector since 2013, she has completed many training programs such as CQC workshops, team leader workshops and dementia training. Nicole is currently studying toward her level 5 diploma in Leadership for Health and Social Care.


Nicole received her Employee of the Month award in April 2020 for being an exceptional role model to the junior staff.


Candice

Candice

Job Title: Healthcare Assistant

Joined: 2020

Candice has been working for Mercury Healthcare since November 2020. Candice feels that working for Mercury Healthcare works really well around her school-age children. Candice is a hard-working, reliable member of the team. She has previously been selected for Employee of the Month and most recently won an award for being the first team member to complete all of her e-learning and refresher training. You will find Candice working in the Clacton area.


Diane

Diane

Job Title: Healthcare Assistant

Joined: 2022

Diane is one of our newest members of the team, starting with Mercury in April 2022. Diane has been a great addition to the team. She has already shown her initiative and caring side, by helping a neighbour of a client who had fallen and called an ambulance for her. Diane has a wealth of experience in the caring sector and has previously spent many years supporting a family member through dementia.


Jurgita

Jurgita

Job Title: Healthcare Assistant

Joined: 2019

Jurgita was one of our first employees with Mercury Healthcare and continues to show that she is a valuable member of the team.


Jurgita has frequently been praised by clients and family members for her amazing cleaning skills! You will find Jurgita covering the Clacton areas.


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