Right at Home (Medway)

145 Watling Street, Gillingham ME7 2YY
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9.9 68 Reviews
  • Right at Home (Medway), Gillingham
Right at Home (Medway) is a provider of home care services to enable adults and elderly people to live at home as independently, and as long as possible in their own homes. A wide range of services are offered as follows:

   - Personal Care

   - Live in Care

   - Dementia assistance

   - Hospital to home assistance

   - Palliative care

   - Companionship

   - Medication assistance

   - Meal preparation

   - Long and short term services

   - Any much more...


This provider operates a 'No Stranger Policy', which means that CareGivers are introduced to each Client before any care is ever given.

Right at Home (Medway) CareGivers offer a discreet service, therefore do not wear uniforms.

Their preferred minimum care visit is one hour, and staff travel in their own time, not the client's. This allows staff to listen to clients and get to know them well, to complete tasks properly and to observe any changes in their health or well-being at an early stage.

Care Provided by Right at Home (Medway)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Grantley Lynch (Registered Manager)
Total of 68, showing 1-20
9.9

Right at Home (Medway) has a Review Score of 9.9 (9.929) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (Medway) has 68 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We chose RightatHome to support my mum when we needed a little respite, and they have been so fabulous that we now use them increasingly on a regular basis.
Mum really enjoys their visits, even though it is usually a bedtime call, they still take the time to sit and chat and keep her company while
we are out.
It is easy to track her schedule of care calls using an online portal, and any urgent changes have always been dealt with quickly and professionally.
I would definitely recommend Right at home for excellent care and support for people in their own homes.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It has been, and continues to be our sincere pleasure to serve Mum. Thank you choosing us and trusting us to provide Mum's care, and we sincerely appreciate you taking the time to write this kind review of our care services.Kindest regards,Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

Have been using this company since 2024 for my father who stays with me for 8 weeks every 16 weeks. I have had the same carers each time & my dad who is 94 gets on really well with them. Never had any problems or had to complain about anything, they are always very accommodating & will always use them
when he is here.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

We are pleased that our ad-hoc care services are working well for Dad and that you and your family feel the same way too. We truly appreciate your kind words in this review and for the time taken to write it. Thank you for trusting us to look after Dad. Kindest regards, Right at Home Medway


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Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the service provided. The client has received excellent care from her befrienders ( in spite of her caution when the service was suggested to her). I appreciate the fact that she has had the same befriender and, on the occasional time when the usual person was not available,
care was taken to introduce the client to a new befriender. This was very comforting to your client.
The daily care was very good, and I notice a difference to the standard of cleanliness in the house as a result of your staff being there. Your client has enjoyed their company and I have appreciated the times when your staff have been in touch with me when they have a difficulty or are informing me of a particular problem. The liaison between yourselves and me is very good and is a huge help to me.
It is a help to me to read the daily reports from the befriender.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for this kind review. We have certainly seen your friend progress over time and become more accepting of our CareGivers which is positive, and we are pleased to know that his has given you peace of mind. Thank you for trusting us to provide care for your friend.Kindest regards,Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

Having been let down by a couple of other agencies for lunchtime break cover, it has been refreshing to have a team that we can rely on. Each of the carers who attend Mum are friendly, caring and professional. Nothing is too much trouble for them. Equally, the management team are very approachable and
go out of their way to accommodate any last-minute changes that we may have needed to ensure the continuity of care. As a family, we are relieved and happy to have found such a caring and reliable company. Thank you for all that you do.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It is good to know that Mum now has the care that she needs, and we are pleased that you chose to trust our care services. Thank you for taking the time to write these kind words, and we look forward to continuing to provide care for Mum long into the future. Kindest regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

Mum loves the carers who provide care, kindness and friendship to her. If there are problems they tell us immediately and are part of the solution. We have never had any problems over the last year or so. Mum is happy and we have the reassurance that the dedicated care team bring.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It's great to hear about the impact our team have made for Mum, and the reassurance that it has given to you. Thank you for taking the time to write this review, we truly appreciate it. Kind regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for taking the time to write this kind review of our services for Mum. We are pleased to know that we have made a positive difference to Mum's life and to yours. Kindest regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

From August 1st until now, December 22nd, the carers have never failed to be there for Mum and have been flexible when needed.
Their dedication, sincerity, friendly character and competence have ensured the well-being of Mum.
Thank you to all of the team for making her life that much richer.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for the kind words that you wrote about our service and in particular our staff. It is absolutely our pleasure to serve Mum and we sincerely thank you for trusting us to provide Mum's care. Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

Can't thank the Right at Home team enough for the care they gave to my Mum. There's carers and there's those that really care and go the extra mile. I definitely recommend them to anyone who needs support with a loved one. I needed support quickly and they were there and also very flexible.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words about our services that we provided for Mum. It was great getting to know her and to serve her. We are pleased that we were able to respond extremely quickly when you needed help for Mum, make a difference to her life and give you peace of mind. Kindest regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care and attention provided to my mother post her hospital stay. Staff are helpful, punctual and friendly. All my mum's needs are met and we couldn't be happier.
The management team are very efficient and informative and we are kept up to date with all matters.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for taking the time to write this review. It has been and remains our pleasure to serve Mum. We sincerely appreciate your trust in us. Thank you, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

I am delighted that I saved your leaflet which came through the post. Right at Home is everything it says. There was an excellent introductory meeting and very quickly I received help. The ladies could not have been more professional, friendly and helpful.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you indeed for your kind words (and for keeping our leaflet). It has been, and continues to be our pleasure to serve. Kindest regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided exemplary care for my aunt who lived by herself when she came out of hospital and I can't recommend them highly enough. They were incredibly friendly and helpful from my initial enquiries to visiting my aunt in hospital and to helping me coordinate her discharge. I was very impressed
with the kindness and compassion of the live-in carer in ensuring that she had all her needs met as she was bedbound and also with the regular contact with myself as I live a couple of hours away. They gave myself and family peace of mind that she was being very well looked after in her own home which is where she wanted to be. Thank you.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Good morning, thank you for your appreciation, and for taking the time to write such a kind and heartfelt review of your experience with our services for your aunt. Wishing you and your family well, now and in the future. Kindest regards, Right at Home Medway


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Overall Experience  Overall Experience 5.0 out of 5

After having a poor experience with another care provider Right at Home was a breath of fresh air!
The carers were all professional, friendly, and turned up when they said. They always lifted my mum's mood and made her laugh. The staff in the office always responded promptly and were very helpful.
Mum's and the family's stress levels were greatly reduced after employing Right at Home.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for taking the time to write this kind review for us, it truly means the world to us all at Right at Home Medway. We feel privileged to serve Mum, and we are grateful to you for trusting us to care for her. Kind regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

After my wife's diagnosis, it became clear that I would need respite support at some stage, so I interviewed a number of care agencies before choosing Right at Home. Although they had been highly recommended by others, I needed to make my own judgement before coming to a decision. From the outset, their
representatives were friendly, knowledgeable and highly organised. I was given plenty of information about choices and the opportunity to meet potential carers in my home. I was never rushed into making decisions and at all times felt that Right at Home had my best interests at heart. My wife has had carer support for several months now and the whole experience continues to be of enormous benefit to us both. A first-class organisation offering a first-class service. Thank you.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for taking the time to write such a detailed and heartfelt review of our care services, it is greatly appreciated. It has been and continues to be our pleasure to serve your wife and family, and we are pleased to have made such a difference in your lives. Kindest regards, Right at Home Medway.


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Overall Experience  Overall Experience 4.0 out of 5

This company has been providing carers for my wife who has advanced Alzheimer's for several years. I have found their service reliable and the staff caring and good. They are well monitored by the management.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Dear Mr S, thank you for taking the time to write this review and for trusting us to look after your wife. Kindest regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

My dad needed an urgent care package set up after a serious infection and a prolonged stay in hospital. Right at Home were very helpful and recognised the urgency of the situation. The care has been exemplary from all members of staff and my dad is making slow, but steady progress in all areas. I have
completed this review for him as he does not have the mental capacity to do so.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Good Morning M.R, Thank you for trusting us to care for Dad and pleased we have been able to assist when help was needed. Kindest regards, Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

All of the carers were fantastic, kind and caring and nothing too much trouble.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you, Brenda, your feedback truly means a lot to us. Thank you for trusting us to provide your care.


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Overall Experience  Overall Experience 5.0 out of 5

All the ladies who visit my mum are lovely. Nothing is too much trouble. They have become more like family and treat Mum with respect and dignity. I wouldn't use any other care agency. Special that to the manager and the team.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words. As our longest-standing client, it means a lot to us that you continue to trust us to look after Mum over so many years.
We look forward to serving Mum and your family for many more years to come.
Kindest regards,
Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

I really have nothing but praise for the excellent and professional service Right at Home Medway provide. My Uncle has been a Client for over twelve months now, and the care he has received has been excellent and backed up by an equally excellent management team. All the staff I have met and spoken
with have always been extremely cheerful, helpful and professional. I would thoroughly recommend Right at Home Medway.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for trusting us to care for your uncle. It is our absolute pleasure to do so and look forward to serving him and your family well into the future.
Kindest regards,
Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

We have had amazing help and assistance since my father-in-law became ill. Always available to assist and offer to take pressure off us when dealing with other parties. Carers are fantastic - could have coped without them. Thank you.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

We truly appreciate you taking the time to write this kind review about our care services.
Thank you for trusting us to serve your father-in-law; it is our pleasure to do so.
Wishing you and your family well.
Kindest regards,
Right at Home Medway.


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Overall Experience  Overall Experience 5.0 out of 5

We have received a caring, friendly service whilst being professional at all times. I would recommend Right at Home to anyone looking for some help with family around the home or for themselves. It's so important to be able to trust your care service and be kept informed at all times, whilst helping
to keep the member's dignity and independence.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words, they are greatly appreciated.
We are delighted to be of service to you and your family.
Kindest regards,
Right at Home (Medway).


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Right at Home (Medway) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Right at Home (Medway) is calculated as follows: ( (146 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Medway) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (7)

Grantley

Grantley Lynch

Job Title: Owner / Managing Director

Joined: 2018

Grantley was an IT manager who spent most of his career working in London. More recently, he held a senior management role and lived in Frankfurt Germany with responsibilities for a global team (Frankfurt, New York and Singapore). He holds many qualifications including a BSc (hons) degree in Computer Science where he attained a grade of 2.1, and a Post Graduate certification in Project Management. Although not fluent, Grantley also speaks German.

Grantley did some voluntary work for several years which he found immensely rewarding. As a result, Grantley wanted more from his working life, and wanted to return to the UK to be close to his own parents and assist them in their ageing years. These reasons led Grantley to follow his passion, retrain and start Right at Home Medway in the area where he had spent most of his life.


When Grantley is not working, he loves spending quality time with his wife and two children, travelling to distant lands, cycling and flying AutoGyros where he holds a PPL(G) pilot's license.


Tracy

Tracy Dankert

Job Title: Registered Manager

Joined: 2021

I grew up in Buckinghamshire and moved to Kent in 1984 when I joined the Police Force as a Police Officer, being posted to Gravesend. After leaving the Police Force I worked in security at Harrods, and House of Fraser before leaving to run a Business Centre in Dartford. I was approached by the Franchise owners of Prestige Nursing to become their Registered manager for 15 years working in various areas, from elderly care, complex care, Autism and children. I then moved to Rosemont Care in Medway for 3 years before joining Right at Home in November 2021. I have achieved my NVQ 4 and 5 as well as a degree in Health and Social Care.
When not at work, I enjoy spending time with my husband and 2 cats, Mylo and Felix as well as being the 4th official for Tonbridge Juddians Rugby team who play in National 1. This involves travelling all over the country, along with my husband Peter, who is the Director of Rugby.


Claire

Claire Lynch

Job Title: Office and Operations Manager

Joined: 2019

Claire spent most of her career working for Her Majesty’s Court Service, where she held several leadership positions and worked at several Magistrates Courts. After having her two children, she decided to focus full-time on raising her young family. During this time she volunteered in various organisations, which focused on Child Care. Claire also retrained and took several qualifications to become a ‘Higher Level Teaching Assistant’, and she has been privileged to work for some wonderful schools and work overseas. Claire's transition from looking after young children in schools, to looking after vulnerable adults in their own home was natural for her, as many of the necessary skills are transferable between both sectors.


When not at work, Claire enjoys travelling to places near and far, painting with watercolours, reading a wide range of topics, and spending lots of quality time with her family.


Saima

Saima French

Job Title: Recruitment Co-ordinator

Joined: 2019

I have lived in Medway all my life. I am very close to my family, and I have one daughter. After I left school, I worked for Barclays Bank for many years and had various office admin roles.


When my daughter was a little older, I realised that I had a natural flair for creating and designing cakes. From a hobby, I turned my passion into a business where I created bespoke cakes, anything from Wedding cakes to Birthday cakes and much more. I taught clients (including overseas) how to make and decorate their own cakes.


I also worked in Property where I was a Lettings Manager, but somewhere deep inside I had always felt the need to do something rewarding as this was my natural personality. This is what led me to my current role here at Right at Home Medway.


I began as a CareGiver and did all types of care, even doing a little emergency live-in care along the way. I have seen many aspects of the business and am the longest-serving member of the team. I worked my way up and I am now the Recruitment Coordinator.


I am so glad I made the move into care where I feel… well Right at home!


Julie

Julie Brooks

Job Title: Care Co-ordinator

Joined: 2019

I was born and brought up in Chatham, and lived in Lordswood since I Was 6 years old. I have tried a variety of jobs including driving for Securicor and Blooms, and working a night shift for Delphi Diesel Systems, before starting my long career in care.


I have worked in the community as well as in a local care home. My next move was to Right at Home Medway as a CareGiver, then I was promoted to Care Coordinator. Further to my studies, my qualifications include an NVQ Level 3 in Health and Social Care and another NVQ Level 3 in Specialist Dementia Care.


When I am not working, I enjoy watching football, especially Liverpool, and looking after my two cats: Timmy and Tilly.


Julie

Julie Bailey

Job Title: Care Co-ordinator

Joined: 2020

I have lived in Medway all my life. I attended Rainham School for Girls, and at 16 I left there to start a YTS scheme at British Home Stores where I stayed for 8 years working my way up to Cash Office Manager. I then went to work at the AA (Automobile Association) part-time due to having had my first child. I started off as Call Handler working my way up to Resource Planner Assistant. I stayed there for over 10 years until it closed and I was made redundant.


By this time I had had my family and was blessed with a daughter and 2 sons. I took up Karate with my husband and 2 youngest children. I graded up to Black Belt 2nd Dan, we then went on an instructor’s course. When my youngest was 3 we opened up our own club situated in Black Lions and then in 2009 we had the opportunity to have our own premises where I still am now at Anchorians Sports Grounds in Gillingham. We received Sports England funding so were able to have a bigger place. So I now have a gym as well as a Kickboxing / Boxing club.


Being forced to close due to Covid I looked for work. A friend already working for Right at Home told me they were recruiting, I applied and fortunately got the job which has been such a lifeline for me. Not only have I made some lovely new friends, and met the loveliest clients and I have found such a rewarding job. I was promoted to Senior CareGiver and now I am working in the office assisting the Training Manager and also as a Care Coordinator.


I still run the gym with my eldest son but found working here so rewarding that I have decided to continue my journey here and support my son in running our club.


My hobbies if I get 5 minutes are going to Cinema with my children. We do love a Marvel films, I also enjoy reading and listening to music. But the best times ever are being surrounded by my family, especially now all older it makes those times even more special. Over the next few years, I would also like to travel if I can.


Alison

Alison Shanks

Job Title: Marketing and Recruitment Co-ordinator

Joined: 2022

I was born and grew up in Medway and have lived here most of my life. In 1995, I graduated from Canterbury Christ Church University with a BA (Hons) degree in Business Studies and Radio, Film & Television Studies. Since graduating, I have gained a wealth of expertise, working previously in a variety of marketing, promotion and merchandising roles in leisure, media, government and food manufacturing.


I married my husband Andy in 2000 and we moved to our forever home in 2002. I am a Mum to four children (three daughters and one son). Since having a family, I have volunteered for Early Years and primary school settings, helping out at Brownies, chairing a primary School PTA along with charity fundraising. While my children were growing up, I worked in customer service roles at a local leisure centre and for the last ten years, I’ve been working as a Teaching Assistant in Primary Education in Key Stage 2 at a local school.


I am proud to be working with Right at Home Medway as an experienced Marketing and Recruitment Co-Ordinator. I feel that my previous experience is a near-perfect match for this role.


Driven by ‘Person-Centred’ care, I take pride in ensuring our clients and CareGivers are our priority, and at the heart of our business. When selecting and recruiting CareGivers, my role is to ensure we work collaboratively and consistently to make a positive difference in the lives of our clients. As a Marketing and Recruitment Coordinator, my goal includes promoting and advertising our high-quality care delivered by Right at Home Medway.


When I am not working, I enjoy spending time with family as well as gardening, DIY, photography, computing and walking my two dogs.


Frequently Asked Questions about Right at Home (Medway)

What Type of Services does Right at Home (Medway) offer?

Right at Home (Medway) offers Home Care.

How many Carers does Right at Home (Medway) employ?

Right at Home (Medway) employs 50 carers.