Right at Home (Medway)

145 Watling Street, Gillingham ME7 2YY
Submit a Review
9.9 68 Reviews
  • Right at Home (Medway), Gillingham
Right at Home (Medway) is a provider of home care services to enable adults and elderly people to live at home as independently, and as long as possible in their own homes. A wide range of services are offered as follows:

   - Personal Care

   - Live in Care

   - Dementia assistance

   - Hospital to home assistance

   - Palliative care

   - Companionship

   - Medication assistance

   - Meal preparation

   - Long and short term services

   - Any much more...


This provider operates a 'No Stranger Policy', which means that CareGivers are introduced to each Client before any care is ever given.

Right at Home (Medway) CareGivers offer a discreet service, therefore do not wear uniforms.

Their preferred minimum care visit is one hour, and staff travel in their own time, not the client's. This allows staff to listen to clients and get to know them well, to complete tasks properly and to observe any changes in their health or well-being at an early stage.

Care Provided by Right at Home (Medway)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Grantley Lynch (Registered Manager)
Total of 68, showing 21-40
9.9

Right at Home (Medway) has a Review Score of 9.9 (9.929) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (Medway) has 68 reviews.

Overall Experience

  • 60
  • 8
  • 0
  • 0
  • 0

Date Published

68
10
16
26
42
Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Right at Home to anyone looking for a professional and caring company. The carers who visited my friend were always friendly and kind and I felt she was well cared for on all visits. I was always happy with the way the managers communicated with the carers to meet my friend’s
needs and to let me know if there were any problems. Thank you for always being a reliable and friendly service.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for taking the time to write these kind words related to our care service for your friend.
Our team are thrilled to know that we made such a positive difference to your friend's life.
Kindest regards,
Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant, they always keep me well informed of any changes and concerns. I have found them very friendly, helpful, professional and reliable. My father looks forward to the visits and trips out.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Dear KB,


Thank you for trusting us to look after Dad.
It is sincerely our pleasure to serve, and we look forward to doing so well into the future.


Kindest regards,


Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Had surgery in late May, thought I could cope with showering/washing my hair.
Phoned Right at Home, by Monday I had a carer each morning for an hour for six weeks. This is the second time I have used the service. Find the carers to be friendly and helpful. Always willing to go the extra mile. Nothing
seems to be too much trouble.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for your kind words. I will pass them onto our caregivers that were your regulars, I know this will make their day. It was a pleasure to serve you again, and pleased to know that you have made a full post-operative recovery.
All the best.
Kindest regards,
Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a new care agency for my mum, having read good reviews I contacted Right at Home and from the start I was put at ease and taken through everything in detail and assured of the great quality of care provided to their clients.
As such I engaged Right at Home to take Mum out a couple
of days a week as she had been stuck indoors since covid. Right at Home were very helpful in finding the right fit ‘carer’ whom Mum finds very comfortable in going out with. We have noticed a change for the better in Mum since being able to get out for few hours a week. Big thank you to Right at Home for accommodating us and Mum’s requirements.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for trusting us to provide our care services for Mum.
We are pleased to have already made a positive and noticeable impact to Mum and look forward to doing so long into the future.
Kindest regards,
Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I was really happy with the service.
The girls were fabulous, couldn't fault them.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

Thank you for trusting us to care for you.
Your gratitude means a lot to us.
Thank you, Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the quality of care my mother received over the last year. All of her carers treated her with great respect and dignity.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

Thank you for your kind words and review scores and for trusting us to provide care for Mum.
It was a pleasure to serve her.
Thank you and kindest regards,
Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The whole experience with Right at Home was positive from the initial phone call when I first made enquiries about setting up care for my mother through to planning the care and the delivery of the care. The branch staff were responsive, professional and personable and went over and above. Right at
Home takes a very flexible approach to care delivery, making sure the care is person-centred. I was also very impressed with the care staff. All in all, I would highly recommend it.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words. We appreciate your collaborative and detailed input to ensure that Mum received exactly the care she needed. It was also lovely to have you visit our office during the assessment process, to make absolutely certain everything was right which made caring for Mum so easy. Thank you for choosing us. Kindest regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We've used Right at Home for six months now. I'm so happy to find reliable carers who always turn up!! My parents like these carers; that's a plus for sure. They are very efficient, friendly and caring. My father can be resistant to care; this is very well managed in a very caring manner. Queries are
managed by the approachable office staff who do a great efficient job. All the carers are lovely and do a good job. The team of carers are clearly well-trained and manages emergency situations very well. How refreshing to have people who genuinely care and clearly enjoy their work!

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

Thank you for your kind words. It is our pleasure to serve both of your parents and we sincerely appreciate your kind words.
Again, thank you!
Kindest regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very caring and understanding.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

thank you for sharing your kind words in this review, and for trusting us to provide safe care for your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care and attention this company gives is excellent. All the staff are excellent and go above when asked to at short notice.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

It has been, and continues to be an absolute pleasure to serve you.
Thanks for your meaningful, and very kind words in this review, and for trusting us to provide the care that you need.
Kindest regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have much experience with care providers over the last 4 years, with my sick mum's end of life last year, my frail father now and my mother-in-law with last-stage cardiovascular dementia, and have used 5 other companies, in different boroughs. From the first meeting with the manager, she delivered
everything that was promised in the introduction checking my dad's needs 100% and the office team are all brilliant, caring and responsive. The care my dad is receiving from caregivers on the job, I cannot express my gratitude. I have often called in and have met with all of them, they are so caring and personable and just feel like one of the family. Right at Home work ethic and their proactive can-do approach are by far the best, I highly recommend. Thank you I don't know if I would cope without you all.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

Dear Kim, we truly appreciate you taking the time to write such a lovely and detailed review. It is a privilege to serve Dad, and we are pleased that our caregivers and office team have met your expectation. We look forward to continuing to serve Dad well into the future.
Kindest regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were able to provide a care service to my father at short notice during 2022 and continue to provide an efficient and effective level of care. The individual carers are kind and helpful and management are very responsive to requests to assist in dealing with practical matters including
accompanying my father to medical appointments when required.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Dear J B, thank you for trusting us to care for Dad and for your kind comments. It is our absolute pleasure to serve Dad, and we will pass on your comments to our staff. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The team at Right at Home have been like an extended family to my mum for the two years they have provided support. The carers have always taken time to understand Mum's needs as well as the things that are important to her such as shopping and lunch and plenty of smiles and laughter. A visit has never
been missed, communication has always been first class and their expertise, especially in my case with Mum's dementia, is second to none, real peace of mind. I have no hesitation with my recommendation of Right at Home.

Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)

Dear Gary, many thanks for your kind words.
It has been our absolute pleasure to serve Mum, who proved very popular indeed with our caregivers.
We will be sure to share your kind words with our wider team, thank you.
Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

This company is a pleasure to deal with. They are a constant support whenever you need them, and will be there for family and client beyond what is required. They have common sense and an open mind to assist clients in their needs. Which is a massive comfort to families.
Highly recommend.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Dear M B, thank you for your kind words, it is an absolute pleasure to serve Mum and work with your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carers.
Punctual and polite.
Always check that I have all my needs.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Dear JK, thank you for trusting us to serve you.
It has been an absolute pleasure working with you and getting to know you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Great communication caring professional meet all the needs required. Plan reviews and adjustments made when needed.


Medication reviewed and monitored well any changes always pointed out.


Emails always sent informing of changes.


Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Many thanks for your kind words. It is a pleasure to serve your husband, and we look forward to doing so for many more years to come.


Kindest regards,


Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for your service. I was finding it difficult to cope with my husband's condition but life is so much easier now that your happy, efficient ladies come to assist me. Without a moment's hesitation, I would recommend Right at Home to anyone.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you for your kind words, and we are pleased to have made a positive impact. It is a pleasure to serve your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away last month and left dad with fairly advanced vascular dementia. At the time it seemed like there was no way we could keep dad at home it just seemed impossible. I needn't have worried, Right at Home made the whole process so simple. I can easily say that without them I think dad would
now be in a home. I really can't recommend them enough.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for your kind words. We are pleased to have provided the care needed at such a challenging time for your family. Thanks for trusting us to care for, and serve dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with all aspects of the care package that has been put in place. The carers have all been very professional but friendly also.

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

Thank you so much for your kind review of our care services for Dad.
It has been and continues to be a pleasure to work with you and to serve your father.
Long may it continue, and say hello to your family for me.
Right at Home Medway.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say? After two care companies at last I have found a care company that actually cares. From the owner to manager to office staff and of course a lovely team of carers they should feel really proud of what they do. the carers are on time, polite and friendly. They give my husband excellent
care every visit every day (three times a day). this is not a care package we pay all the fees from savings!

Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)

It is a pleasure to serve your husband. He is a lovely gentleman and very popular with our CareGivers which makes it so easy to provide care for him each day.


I would also like to thank you for your kind words, they really do mean a lot to our entire team and brought smiles to our faces this morning.


Thank you for trusting us to serve your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Right at Home (Medway) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Right at Home (Medway) is calculated as follows: ( (146 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Medway) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (7)

Grantley

Grantley Lynch

Job Title: Owner / Managing Director

Joined: 2018

Grantley was an IT manager who spent most of his career working in London. More recently, he held a senior management role and lived in Frankfurt Germany with responsibilities for a global team (Frankfurt, New York and Singapore). He holds many qualifications including a BSc (hons) degree in Computer Science where he attained a grade of 2.1, and a Post Graduate certification in Project Management. Although not fluent, Grantley also speaks German.

Grantley did some voluntary work for several years which he found immensely rewarding. As a result, Grantley wanted more from his working life, and wanted to return to the UK to be close to his own parents and assist them in their ageing years. These reasons led Grantley to follow his passion, retrain and start Right at Home Medway in the area where he had spent most of his life.


When Grantley is not working, he loves spending quality time with his wife and two children, travelling to distant lands, cycling and flying AutoGyros where he holds a PPL(G) pilot's license.


Tracy

Tracy Dankert

Job Title: Registered Manager

Joined: 2021

I grew up in Buckinghamshire and moved to Kent in 1984 when I joined the Police Force as a Police Officer, being posted to Gravesend. After leaving the Police Force I worked in security at Harrods, and House of Fraser before leaving to run a Business Centre in Dartford. I was approached by the Franchise owners of Prestige Nursing to become their Registered manager for 15 years working in various areas, from elderly care, complex care, Autism and children. I then moved to Rosemont Care in Medway for 3 years before joining Right at Home in November 2021. I have achieved my NVQ 4 and 5 as well as a degree in Health and Social Care.
When not at work, I enjoy spending time with my husband and 2 cats, Mylo and Felix as well as being the 4th official for Tonbridge Juddians Rugby team who play in National 1. This involves travelling all over the country, along with my husband Peter, who is the Director of Rugby.


Claire

Claire Lynch

Job Title: Office and Operations Manager

Joined: 2019

Claire spent most of her career working for Her Majesty’s Court Service, where she held several leadership positions and worked at several Magistrates Courts. After having her two children, she decided to focus full-time on raising her young family. During this time she volunteered in various organisations, which focused on Child Care. Claire also retrained and took several qualifications to become a ‘Higher Level Teaching Assistant’, and she has been privileged to work for some wonderful schools and work overseas. Claire's transition from looking after young children in schools, to looking after vulnerable adults in their own home was natural for her, as many of the necessary skills are transferable between both sectors.


When not at work, Claire enjoys travelling to places near and far, painting with watercolours, reading a wide range of topics, and spending lots of quality time with her family.


Saima

Saima French

Job Title: Recruitment Co-ordinator

Joined: 2019

I have lived in Medway all my life. I am very close to my family, and I have one daughter. After I left school, I worked for Barclays Bank for many years and had various office admin roles.


When my daughter was a little older, I realised that I had a natural flair for creating and designing cakes. From a hobby, I turned my passion into a business where I created bespoke cakes, anything from Wedding cakes to Birthday cakes and much more. I taught clients (including overseas) how to make and decorate their own cakes.


I also worked in Property where I was a Lettings Manager, but somewhere deep inside I had always felt the need to do something rewarding as this was my natural personality. This is what led me to my current role here at Right at Home Medway.


I began as a CareGiver and did all types of care, even doing a little emergency live-in care along the way. I have seen many aspects of the business and am the longest-serving member of the team. I worked my way up and I am now the Recruitment Coordinator.


I am so glad I made the move into care where I feel… well Right at home!


Julie

Julie Brooks

Job Title: Care Co-ordinator

Joined: 2019

I was born and brought up in Chatham, and lived in Lordswood since I Was 6 years old. I have tried a variety of jobs including driving for Securicor and Blooms, and working a night shift for Delphi Diesel Systems, before starting my long career in care.


I have worked in the community as well as in a local care home. My next move was to Right at Home Medway as a CareGiver, then I was promoted to Care Coordinator. Further to my studies, my qualifications include an NVQ Level 3 in Health and Social Care and another NVQ Level 3 in Specialist Dementia Care.


When I am not working, I enjoy watching football, especially Liverpool, and looking after my two cats: Timmy and Tilly.


Julie

Julie Bailey

Job Title: Care Co-ordinator

Joined: 2020

I have lived in Medway all my life. I attended Rainham School for Girls, and at 16 I left there to start a YTS scheme at British Home Stores where I stayed for 8 years working my way up to Cash Office Manager. I then went to work at the AA (Automobile Association) part-time due to having had my first child. I started off as Call Handler working my way up to Resource Planner Assistant. I stayed there for over 10 years until it closed and I was made redundant.


By this time I had had my family and was blessed with a daughter and 2 sons. I took up Karate with my husband and 2 youngest children. I graded up to Black Belt 2nd Dan, we then went on an instructor’s course. When my youngest was 3 we opened up our own club situated in Black Lions and then in 2009 we had the opportunity to have our own premises where I still am now at Anchorians Sports Grounds in Gillingham. We received Sports England funding so were able to have a bigger place. So I now have a gym as well as a Kickboxing / Boxing club.


Being forced to close due to Covid I looked for work. A friend already working for Right at Home told me they were recruiting, I applied and fortunately got the job which has been such a lifeline for me. Not only have I made some lovely new friends, and met the loveliest clients and I have found such a rewarding job. I was promoted to Senior CareGiver and now I am working in the office assisting the Training Manager and also as a Care Coordinator.


I still run the gym with my eldest son but found working here so rewarding that I have decided to continue my journey here and support my son in running our club.


My hobbies if I get 5 minutes are going to Cinema with my children. We do love a Marvel films, I also enjoy reading and listening to music. But the best times ever are being surrounded by my family, especially now all older it makes those times even more special. Over the next few years, I would also like to travel if I can.


Alison

Alison Shanks

Job Title: Marketing and Recruitment Co-ordinator

Joined: 2022

I was born and grew up in Medway and have lived here most of my life. In 1995, I graduated from Canterbury Christ Church University with a BA (Hons) degree in Business Studies and Radio, Film & Television Studies. Since graduating, I have gained a wealth of expertise, working previously in a variety of marketing, promotion and merchandising roles in leisure, media, government and food manufacturing.


I married my husband Andy in 2000 and we moved to our forever home in 2002. I am a Mum to four children (three daughters and one son). Since having a family, I have volunteered for Early Years and primary school settings, helping out at Brownies, chairing a primary School PTA along with charity fundraising. While my children were growing up, I worked in customer service roles at a local leisure centre and for the last ten years, I’ve been working as a Teaching Assistant in Primary Education in Key Stage 2 at a local school.


I am proud to be working with Right at Home Medway as an experienced Marketing and Recruitment Co-Ordinator. I feel that my previous experience is a near-perfect match for this role.


Driven by ‘Person-Centred’ care, I take pride in ensuring our clients and CareGivers are our priority, and at the heart of our business. When selecting and recruiting CareGivers, my role is to ensure we work collaboratively and consistently to make a positive difference in the lives of our clients. As a Marketing and Recruitment Coordinator, my goal includes promoting and advertising our high-quality care delivered by Right at Home Medway.


When I am not working, I enjoy spending time with family as well as gardening, DIY, photography, computing and walking my two dogs.