Right at Home (Medway) has a Review Score of 9.9 (9.929) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (Medway) has 68 reviews.
Review from M C (Friend of Client) published on 18 August 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for taking the time to write these kind words related to our care service for your friend.
Our team are thrilled to know that we made such a positive difference to your friend's life.
Kindest regards,
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kim B (Daughter of Client) published on 17 August 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Dear KB,
Thank you for trusting us to look after Dad.
It is sincerely our pleasure to serve, and we look forward to doing so well into the future.
Kindest regards,
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Monica O (Client) published on 31 July 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for your kind words. I will pass them onto our caregivers that were your regulars, I know this will make their day. It was a pleasure to serve you again, and pleased to know that you have made a full post-operative recovery.
All the best.
Kindest regards,
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Daughter of Client) published on 16 May 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for trusting us to provide our care services for Mum.
We are pleased to have already made a positive and noticeable impact to Mum and look forward to doing so long into the future.
Kindest regards,
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C W (Client) published on 20 April 2023
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
Thank you for trusting us to care for you.
Your gratitude means a lot to us.
Thank you, Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C W (Daughter of Client) published on 28 March 2023
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
Thank you for your kind words and review scores and for trusting us to provide care for Mum.
It was a pleasure to serve her.
Thank you and kindest regards,
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary W (Daughter of Client) published on 7 March 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for your kind words. We appreciate your collaborative and detailed input to ensure that Mum received exactly the care she needed. It was also lovely to have you visit our office during the assessment process, to make absolutely certain everything was right which made caring for Mum so easy. Thank you for choosing us. Kindest regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian K (Daughter of Client) published on 7 March 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
Thank you for your kind words. It is our pleasure to serve both of your parents and we sincerely appreciate your kind words.
Again, thank you!
Kindest regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John N (Husband of Client) published on 22 February 2023
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
thank you for sharing your kind words in this review, and for trusting us to provide safe care for your wife.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret H (Client) published on 22 February 2023
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
It has been, and continues to be an absolute pleasure to serve you.
Thanks for your meaningful, and very kind words in this review, and for trusting us to provide the care that you need.
Kindest regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kim B (Daughter of Client) published on 2 February 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
Dear Kim, we truly appreciate you taking the time to write such a lovely and detailed review. It is a privilege to serve Dad, and we are pleased that our caregivers and office team have met your expectation. We look forward to continuing to serve Dad well into the future.
Kindest regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Son of Client) published on 30 January 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Dear J B, thank you for trusting us to care for Dad and for your kind comments. It is our absolute pleasure to serve Dad, and we will pass on your comments to our staff. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gary H (Son of Client) published on 26 January 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner/Managing Director at Right at Home (Medway)
Dear Gary, many thanks for your kind words.
It has been our absolute pleasure to serve Mum, who proved very popular indeed with our caregivers.
We will be sure to share your kind words with our wider team, thank you.
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Daughter of Client) published on 12 January 2023
Submitted via Website •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Dear M B, thank you for your kind words, it is an absolute pleasure to serve Mum and work with your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J K (Client) published on 10 January 2023
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Dear JK, thank you for trusting us to serve you.
It has been an absolute pleasure working with you and getting to know you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alexandra W (Wife of Client) published on 7 December 2022
Submitted via Website •
Report
Medication reviewed and monitored well any changes always pointed out.
Emails always sent informing of changes.
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Many thanks for your kind words. It is a pleasure to serve your husband, and we look forward to doing so for many more years to come.
Kindest regards,
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Fiona S (Wife of Client) published on 2 December 2022
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you for your kind words, and we are pleased to have made a positive impact. It is a pleasure to serve your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N J (Son of Client) published on 2 December 2022
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for your kind words. We are pleased to have provided the care needed at such a challenging time for your family. Thanks for trusting us to care for, and serve dad.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul L (Client) published on 22 November 2022
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
Thank you so much for your kind review of our care services for Dad.
It has been and continues to be a pleasure to work with you and to serve your father.
Long may it continue, and say hello to your family for me.
Right at Home Medway.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G L (Wife of Client) published on 7 September 2022
Submitted via Postal Card •
Report
Reply from Grantley Lynch, Owner / Managing Director at Right at Home (Medway)
It is a pleasure to serve your husband. He is a lovely gentleman and very popular with our CareGivers which makes it so easy to provide care for him each day.
I would also like to thank you for your kind words, they really do mean a lot to our entire team and brought smiles to our faces this morning.
Thank you for trusting us to serve your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.929) out of 10 for Right at Home (Medway) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for Right at Home (Medway) is calculated as follows: ( (146 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Medway) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Nov 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Owner / Managing Director
Joined: 2018
Grantley was an IT manager who spent most of his career working in London. More recently, he held a senior management role and lived in Frankfurt Germany with responsibilities for a global team (Frankfurt, New York and Singapore). He holds many qualifications including a BSc (hons) degree in Computer Science where he attained a grade of 2.1, and a Post Graduate certification in Project Management. Although not fluent, Grantley also speaks German.
Grantley did some voluntary work for several years which he found immensely rewarding. As a result, Grantley wanted more from his working life, and wanted to return to the UK to be close to his own parents and assist them in their ageing years. These reasons led Grantley to follow his passion, retrain and start Right at Home Medway in the area where he had spent most of his life.
When Grantley is not working, he loves spending quality time with his wife and two children, travelling to distant lands, cycling and flying AutoGyros where he holds a PPL(G) pilot's license.
Job Title: Registered Manager
Joined: 2021
I grew up in Buckinghamshire and moved to Kent in 1984 when I joined the Police Force as a Police Officer, being posted to Gravesend. After leaving the Police Force I worked in security at Harrods, and House of Fraser before leaving to run a Business Centre in Dartford. I was approached by the Franchise owners of Prestige Nursing to become their Registered manager for 15 years working in various areas, from elderly care, complex care, Autism and children. I then moved to Rosemont Care in Medway for 3 years before joining Right at Home in November 2021. I have achieved my NVQ 4 and 5 as well as a degree in Health and Social Care.
When not at work, I enjoy spending time with my husband and 2 cats, Mylo and Felix as well as being the 4th official for Tonbridge Juddians Rugby team who play in National 1. This involves travelling all over the country, along with my husband Peter, who is the Director of Rugby.
Job Title: Office and Operations Manager
Joined: 2019
Claire spent most of her career working for Her Majesty’s Court Service, where she held several leadership positions and worked at several Magistrates Courts. After having her two children, she decided to focus full-time on raising her young family. During this time she volunteered in various organisations, which focused on Child Care. Claire also retrained and took several qualifications to become a ‘Higher Level Teaching Assistant’, and she has been privileged to work for some wonderful schools and work overseas. Claire's transition from looking after young children in schools, to looking after vulnerable adults in their own home was natural for her, as many of the necessary skills are transferable between both sectors.
When not at work, Claire enjoys travelling to places near and far, painting with watercolours, reading a wide range of topics, and spending lots of quality time with her family.
Job Title: Recruitment Co-ordinator
Joined: 2019
I have lived in Medway all my life. I am very close to my family, and I have one daughter. After I left school, I worked for Barclays Bank for many years and had various office admin roles.
When my daughter was a little older, I realised that I had a natural flair for creating and designing cakes. From a hobby, I turned my passion into a business where I created bespoke cakes, anything from Wedding cakes to Birthday cakes and much more. I taught clients (including overseas) how to make and decorate their own cakes.
I also worked in Property where I was a Lettings Manager, but somewhere deep inside I had always felt the need to do something rewarding as this was my natural personality. This is what led me to my current role here at Right at Home Medway.
I began as a CareGiver and did all types of care, even doing a little emergency live-in care along the way. I have seen many aspects of the business and am the longest-serving member of the team. I worked my way up and I am now the Recruitment Coordinator.
I am so glad I made the move into care where I feel… well Right at home!
Job Title: Care Co-ordinator
Joined: 2019
I was born and brought up in Chatham, and lived in Lordswood since I Was 6 years old. I have tried a variety of jobs including driving for Securicor and Blooms, and working a night shift for Delphi Diesel Systems, before starting my long career in care.
I have worked in the community as well as in a local care home. My next move was to Right at Home Medway as a CareGiver, then I was promoted to Care Coordinator. Further to my studies, my qualifications include an NVQ Level 3 in Health and Social Care and another NVQ Level 3 in Specialist Dementia Care.
When I am not working, I enjoy watching football, especially Liverpool, and looking after my two cats: Timmy and Tilly.
Job Title: Care Co-ordinator
Joined: 2020
I have lived in Medway all my life. I attended Rainham School for Girls, and at 16 I left there to start a YTS scheme at British Home Stores where I stayed for 8 years working my way up to Cash Office Manager. I then went to work at the AA (Automobile Association) part-time due to having had my first child. I started off as Call Handler working my way up to Resource Planner Assistant. I stayed there for over 10 years until it closed and I was made redundant.
By this time I had had my family and was blessed with a daughter and 2 sons. I took up Karate with my husband and 2 youngest children. I graded up to Black Belt 2nd Dan, we then went on an instructor’s course. When my youngest was 3 we opened up our own club situated in Black Lions and then in 2009 we had the opportunity to have our own premises where I still am now at Anchorians Sports Grounds in Gillingham. We received Sports England funding so were able to have a bigger place. So I now have a gym as well as a Kickboxing / Boxing club.
Being forced to close due to Covid I looked for work. A friend already working for Right at Home told me they were recruiting, I applied and fortunately got the job which has been such a lifeline for me. Not only have I made some lovely new friends, and met the loveliest clients and I have found such a rewarding job. I was promoted to Senior CareGiver and now I am working in the office assisting the Training Manager and also as a Care Coordinator.
I still run the gym with my eldest son but found working here so rewarding that I have decided to continue my journey here and support my son in running our club.
My hobbies if I get 5 minutes are going to Cinema with my children. We do love a Marvel films, I also enjoy reading and listening to music. But the best times ever are being surrounded by my family, especially now all older it makes those times even more special. Over the next few years, I would also like to travel if I can.
Job Title: Marketing and Recruitment Co-ordinator
Joined: 2022
I was born and grew up in Medway and have lived here most of my life. In 1995, I graduated from Canterbury Christ Church University with a BA (Hons) degree in Business Studies and Radio, Film & Television Studies. Since graduating, I have gained a wealth of expertise, working previously in a variety of marketing, promotion and merchandising roles in leisure, media, government and food manufacturing.
I married my husband Andy in 2000 and we moved to our forever home in 2002. I am a Mum to four children (three daughters and one son). Since having a family, I have volunteered for Early Years and primary school settings, helping out at Brownies, chairing a primary School PTA along with charity fundraising. While my children were growing up, I worked in customer service roles at a local leisure centre and for the last ten years, I’ve been working as a Teaching Assistant in Primary Education in Key Stage 2 at a local school.
I am proud to be working with Right at Home Medway as an experienced Marketing and Recruitment Co-Ordinator. I feel that my previous experience is a near-perfect match for this role.
Driven by ‘Person-Centred’ care, I take pride in ensuring our clients and CareGivers are our priority, and at the heart of our business. When selecting and recruiting CareGivers, my role is to ensure we work collaboratively and consistently to make a positive difference in the lives of our clients. As a Marketing and Recruitment Coordinator, my goal includes promoting and advertising our high-quality care delivered by Right at Home Medway.
When I am not working, I enjoy spending time with family as well as gardening, DIY, photography, computing and walking my two dogs.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Medway) to verify any information. View our terms and conditions. Right at Home (Medway) has a Platinum Service – more info.