Whell Care Ltd

6 Dilston Terrace, Amble, Morpeth NE65 0DT
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8.5 9 Reviews
  • Whell Care Ltd, Morpeth
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Care Provided by Whell Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Whell Care Ltd
  • Person in charge
  • Sarah Whellans (Manager)
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Whell Care Ltd Reviews (9)

8.5

Whell Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Whell Care Ltd has 9 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 1

Date Published

9
0
1
2
7

Review from L Y (Daughter-in-law of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since the service started to help our parents, carers are amazing and the management has been great to work with and work out the best care. High standards and professional. Trustworthy and reliable. All qualities that you want and should have from care providers.

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Review from M A (Daughter of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't recommend Whell Care highly enough. We were lucky enough to have 2 wonderful members of staff take care of our dad/father-in-law and to say they always went above and beyond is an understatement. Management is fantastic as well. We'll be forever grateful that we had Whell care during difficult
circumstances and they'll always be a part of the family going forward. Well done to all the staff, you're angels.

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Review from G O (Son of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whell Care provides a excellent service, my mam has been with them since they started. They have always gone above and beyond in every sense of the meaning, they are like a family and the people they care for become a part of that family. I have contacted them on several occasions in order to help get
my mam the care she requires and they always give excellent advice and support in reaching the best care available for her. My mam doesn't get out much and the carers always make her day a lot less lonely and happier.

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Review from G S (Granddaughter of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Nan received care from this provider for a short period of time, as they all of a sudden stopped my Nan's care because "she was too hard work". All they had to do was administer her tablets, prompt her for a wash and make a small meal. They tried to say she was hard work and aggressive (total lies).
They never even gave my Nan a chance to get to know her and try and build a relationship with her. Nor did they support or understand her needs. Very unprofessional and would not recommend!

Reply from Sarah Whellans, Director at Whell Care Ltd

Whell Care has been providing support to vulnerable adults within our community for over 3 years.
Due to client confidentiality, we will not comment specifically about the care plan or client referred to.
However, we would only consider giving notice on a care package for significant reasons and have only done so once in the time that we have been providing support.
Whell Care pride itself on providing high quality, consistent care whilst ensuring client and carer safety, unfortunately on this occasion we had to make a decision based on this which we understand can be upsetting to family members.


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Review from Madeline R (Friend of Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A most wonderful team of carers. I had already experienced the high standard of care they gave to another elderly friend. So I was extremely pleased that they could care for my friend in her last days. Nothing was too much bother. Not only did they care for my friend in her final days but also me. To
have carers of this calibre is very special.
Thank you all of you.

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Review from Jane D (Daughter of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by Whell Care staff and their manager for almost two years, until her death in January. In the early part, they supported her desire to retain her independence concentrating on companionship and help with practical tasks. Then during my mother's final illness over 2020, the principal
carer increasingly gave personal care in a very compassionate and thoughtful manner. In the last months, the carers and their manager were invaluable in their support to my sister and me as well as Mum and they became like family. We were able to increase visits and get help to change the living arrangements, such as moving to downstairs sleeping. I cannot speak highly enough of the service we were given and give my warmest recommendation to anyone considering employing Whell Care.

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Review from Julie G (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really can't rate this company highly enough - excellent care and service. The manager and all her staff are very professional but also friendly, helpful and very accommodating, nothing is too much bother. They really go that extra mile and I would recommend them 100%.

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Review from Laura H (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have cared for my mother for the last 14 months. During this time, my mother's needs have intensified and the staff have always been on hand to assist. Nothing is ever a problem and the whole team always go above and beyond. The entire team show care and compassion and are very
good at what they do. The manager manages a very professional operation and I would recommend Whellcare without hesitation. 'Whell Care' by name, and well care by nature.

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Review from Alison H (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum has received from every member of the Whell Care team from day one has been absolutely outstanding. They are like family and go over and above on a daily basis. It is impossible to put into words just how amazing they are with Mum and without them, I don't know how we'd cope. Nothing
is too much bother for them and I would recommend them to anyone needing care.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Whell Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Whell Care Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Whell Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Whell Care Ltd

What Type of Services does Whell Care Ltd offer?

Whell Care Ltd offers Home Care.

How many Carers does Whell Care Ltd employ?

Whell Care Ltd employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Whell Care Ltd to verify any information. View our terms and conditions. Whell Care Ltd has a Basic Service – more info.