Vitality Home Health (Gravesham & Dartford)

50 The Grove, Gravesend DA12 1DP
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9.2 11 Reviews
Vitality Home Health are offering a New Level of Home Care.

It is GP led and offers bespoke care to customers and their families who choose to reside within their own homes. The ethos of Vitality Home Health is not only to provide exceptional tailored care to customers but support the customers' well being, by ensuring all customers have access to a complementary Lifestyle GP.

Vitality Home Health is dedicated to helping individuals maintain an active and independent lifestyle by focusing on current abilities, interests and needs. Care visits can be arranged from 30 minutes per day to 24 Hour support.
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Care Provided by Vitality Home Health (Gravesham & Dartford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Wendy Rivett (Registered Care Manager)

Funding & Fees Guide for Vitality Home Health (Gravesham & Dartford)

  • Prices

  • Starting fees £22.55. No additional charges for mileage

  • We offer Care calls for 30 minutes, 45 minutes, 1 hour all the way to 24/7 Live in Care.

Vitality Home Health (Gravesham & Dartford) Reviews (11)

9.2

Vitality Home Health (Gravesham & Dartford) has a Review Score of 9.2 (9.183) out of 10, based on 6 reviews in the last 2 years. Over all time Vitality Home Health (Gravesham & Dartford) has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
0
1
6
5

Review from K M (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Vitality always so respectful to my mother's needs. My mother always felt safe and cared for, even when Mum passed away was so kind.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Thank you so much for your kind words. It was a pleasure supporting mum and we wish you all the very best.


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Review from Theresa H (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a service user. I deal with all aspects of my mother's care and support and encourage her to fully participate in her care needs.
All of the carers are friendly and respectful in the support they give to my mother. Given the time restraints on time for care and my mother's "I'll
do it in my own time" it is easy for the carers to do the tasks for her, and she will let them if she can.
The company lets me know if there are any major problems and if they are able to deal with them competently.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

Thank you, Theresa, for your kind words and your support to our staff to enable Mum to live a full and fruitful life.


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Review from L C (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Vitality are really lovely people and my dad is really happy with the service and company they provide. The office keeps us up-to-date with any issues or changes. We are all really happy with the service and it gives us peace of mind to know that someone is seeing our dad every day when
we can't be there.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

We are so pleased that Dad and you are so happy with the service we provide. Dad is an absolute pleasure to support and we are thrilled that the service makes such a huge difference to his wellbeing.


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Review from D T (Daughter-in-law of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Vitality to be extremely professional throughout. The care received by my parents has been exceptional. The carer supplied by Vitality is friendly, extremely attentive, helpful and very professional. We look forward to receiving care from Vitality.

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Review from Heather P (Daughter of Client) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my father receives a good service especially if the same carer comes every week, if it differs it confuses him and he tends to continue with the confusion for the next few days. The regular carer that cares for my dad is kind, helpful and efficient, my dad likes her very much as I do.

Reply from Debbie Moulton, Operations Director at Vitality Home Health (Gravesham & Dartford)

We are thrilled you like your regular staff member and she works so well with Dad. Sadly, at times of sickness or more recently Jury Service we have no option but to support Dad with another staff member, which we understand can cause issues. Good continuity is a double-edged sword at times. We will be in touch shortly.


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Review from Heather K (Cousin of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only had care for a week but are pleased with the carers.

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Review from Steve B (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy with the care received from Vitality. The carers are friendly and helpful and have gone beyond simply providing basic care needs by looking at my mum's weight loss and mobility issues and getting advice from a qualified GP.

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Review from J E (Daughter of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's health has been failing for some time now and Vitality have provided help getting him showered and dressed in the mornings. Recently he became much weaker and required a lot more help and Vitality have been absolutely brilliant - providing a waking carer overnight and two carers coming four
times a day to change him etc - at less than a day's notice. The carers we have are wonderful, they are lovely with my dad, and are also giving my mum massive support. We have a laugh with them and they go over and above to make sure we are being looked after. Cannot recommend them highly enough.

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Review from Sam H (Granddaughter of Client) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Vitality are amazing, they helped us get our grandad home from hospital so that he could pass away peacefully at home, where he wanted to be. They treated him with so much love, care, respect and dignity when they came to care for him. We couldn't have found a better care agency. They are
100% the best and we can't ever thank them enough for the care and support they gave to our grandad and us.

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Review from Sally S (Daughter of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Vitality courteous, respectful, knowledgeable and professional at all times with a dedicated level of care for my elderly mother, going over and above on a regular basis to meet her individual needs. We are particularly lucky to have a very conscientious regular carer, who continually
exceeds expectations.

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Review from A B (Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It makes a great difference to start the day with a lovely smile and a cheerful greeting from my personal caregiver. She not only helps with showering but will willingly turn her hand to anything that will help my well-being and all the time ensuring that her kindness does not take away my independence.
She is not only my caregiver but a friend and I'd hate not to have her care. Thank you.

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Current Review Score: 9.2 (9.183)

Overview of Review Score

The Review Score of 9.2 (9.183) out of 10 for Vitality Home Health (Gravesham & Dartford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Vitality Home Health (Gravesham & Dartford) is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (1 Poors x 2) ) ÷ 36 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Home Health (Gravesham & Dartford) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Carey

Carey Laughland

Job Title: Care Manager.

Joined: 2024

Carey has worked in health care for 12 years. During this time, she discovered a passion for dementia care and worked her way up from Health Care Assistant to Deputy Manager. She completed her Level 5 Health and Social care qualification and then furthered her specialist dementia work by completing her Master's in Dementia at the University of Hull. She is very keen that anyone living with dementia does just that, live. She will be working closely with our dementia clients and staff, completing Bradford Mapping and The Pool Activity Tool to help develop a holistic and stimulating package of care for these client groups. Prior to moving into the Health Care Sector Carey had 20 years of Management experience within the Civil Service. She is a lateral thinker who works well with clients, staff and partner agencies.

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Frequently Asked Questions about Vitality Home Health (Gravesham & Dartford)

What Type of Services does Vitality Home Health (Gravesham & Dartford) offer?

Vitality Home Health (Gravesham & Dartford) offers Home Care.

How many Carers does Vitality Home Health (Gravesham & Dartford) employ?

Vitality Home Health (Gravesham & Dartford) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Home Health (Gravesham & Dartford) to verify any information. View our terms and conditions. Vitality Home Health (Gravesham & Dartford) has a Platinum Service – more info.