My Homecare West Sussex

Unit 12, The Courtyard, Holmbush Farm, Faygate, Horsham RH12 4SE
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9.4 31 Reviews
  • My Homecare West Sussex, Horsham
With a comprehensive list of home care services, My Homecare's West Sussex branch aims to cover all the needs of individuals in the area who wish to remain in the comfort of their own homes.

The home care provider and its professional carers tailor their service to the service user's requirements, whether it is coming over for a short visit to help with cleaning or providing complex 24-hour care.

Services also include personal care, palliative care, mobility assistance, respite care, overnight stays and even help with travelling in the UK or abroad.

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Care Provided by My Homecare West Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kindred Hearts Ltd
  • Person in charge
  • Mary-Anne Quilter (Service Manager)

Funding & Fees Guide for My Homecare West Sussex

  • Prices

  • Prices are dependent on assessments. We offer simple cleaning calls to complex care support, sleep nights, wake nights, live-in care, 24-hour emergency care & support.
    We are the not cheapest care company nor are we the most expensive. We deliver quality care with a fee structure offering value.

My Homecare West Sussex Reviews (31)

Total of 31, showing 1-20
9.4

My Homecare West Sussex has a Review Score of 9.4 (9.440) out of 10, based on 13 reviews in the last 2 years. Over all time My Homecare West Sussex has 31 reviews.

Overall Experience

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Date Published

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Review from Anne I (Wife of Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say such caring, helpfull & cheerful guys cannot do enough to brighten up his day they do a wonderful job in the situation would not be able to cope without them.

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Review from Jonathan R (Son of Client) assisted by family/friend published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care aspects are excellent and a bit easier for all concerned with the recent installation of the hoists. Perhaps the other aspects of the help could be improved. Sometimes the washing machine has not been emptied. As regards shopping, more attention is required to prevent over buying of things
like cheddar biscuits or black pepper. If my mother is making a list, can the carers please check that list against items in the kitchen to see if they are required. I was phoned by my mother who advised me that she was told by the carers that she had run out of ready meals when in fact she hadn't. They were in the kitchen freezer drawer but were covered over by other items.

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Review from K W (Client) assisted by family/friend published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been with My Homecare for one year. In that time, we found that the care very good. We have built up a good relationship with most of the carers and on most occasions make my life easier even in my darkest moments. Most times they arrive on time. One thing, I will say sometimes the care is rushed,
especially the evening call which I can understand. Some carers do seem comfortable using the hoist. Wondering if they are trained to use it. Otherwise, we are pleased with the way My Homecare are looking after us. For that, I'm so grateful. Thank you.

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Review from J K (Wife of Client) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I is very happy with the care provided by My Homecare agency, we find the office staff respond quickly and send weekly emails with care times. and carers names.
The carers are on time and have a very good rapport with my husband, they notice any changes in skin or infections or any
changes in health to communicate. They always tell me if they think a nurse or GP should be called. We are both very satisfied with everything.

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Review from J W (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father by My Homecare could not have been better. He had end of life care at home from May 2024 until his death recently. The carers were very respectful, the same few carers came all the time so got to know my father well. The manager was approachable and dealt with requests to
step up the level of care within 24hrs. The carers always made an effort to connect with my mother or any other members of the family who were present. We thank them all for making his last months as peaceful as possible.

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Review from Sara P (Mother of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Home Care have done wonders with my son. They have taken the time to get to know him and the family. This is the first time my son has allowed carers to support him at home. The carers are always chatting with him and the laughter that I hear during the visit is amazing.

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Review from J H (Granddaughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When first meeting staff from this company I was promised many things, not a thing has happened. The staff, every call, undercut the allotted time by 15 to 20 minutes every call. The staff are lazy and spend much time on their phones. The staff refuse to read a box and prepare a meal correctly meaning
meals go uneaten. In the months we've had them they have overdosed my gran on medication more than once. I am 200 miles away. I have always done the shopping Friday to be delivered Monday. They also need to give me meter readings and refuse to do so. Currently my gran has little food or toilet paper and the office are letting her go without. How is that ever okay? Again I'm 200 miles away with no support in the area, I cannot see some things. No staff are English, they have very little interest the client. My gran's health, wellbeing and mobility has gone down since using this lot. Proceed with caution and have cameras installed if you are entrusting your vulnerable oldies to this company.

Reply from Katie Starr, Director at My Homecare West Sussex

We value feedback but your claims are not accurate. We provide daily support and complex care for vulnerable adults. We encounter daily client emergencies, aggression, and racism from clients or their families. Dedicated professionals of British and other nationalities care for your gran and all deserve respect. In 2023, social services specifically requested our assistance due to relationship challenges with previous care companies. We have visited your gran 3x/day almost 1400 times since our start. Visits are audited to ensure our care is of the highest level. Staff use an app on their phones to document the provided care. Your medication error claim is inaccurate and our staff provide necessary items when not delivered. Your value-for-money rating is perplexing as most of this support is provided for free. Our team works incredibly hard to deliver the best care possible. Your gran will confirm she adores her carers, and we understand the emotional strain caused when loved ones age.


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Review from M R (Client) assisted by family/friend published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are fantastic and couldn't do enough to help you. The best carers I have experienced in the last 10 years, excellent service.

Reply from Katie Starr, Director at My Homecare West Sussex

Thank you for the kind words. Our team works hard providing the best care possible and it is so nice to see their efforts appreciated. Wish you and your family the very best. Kind Regards


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Review from G H (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory with all staff have really helped in every aspect of my life.

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Review from R R (Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are generally good. Some are excellent.

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Review from Margarita C (Daughter of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mum receives is good, it would be even better if she had the same carers on a regular basis. Over the last year, there has been many and this leaves her confused on occasions.
Going forward I would really appreciate for My Homecare to try and send the same people to care for my mum.

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Review from Daniel B (Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful. Always smiling.

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Review from P N (Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and grateful to the management from My Homecare. I have had support and help whenever needed. The manager is always approachable, she and her office staff are most helpful and deal promptly with any problems which arise. The carers are well-trained, respectful and reliable.

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Review from Sue B (Daughter of Client) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the cover that my mum receives is far, far better than I could've imagined and hoped for. She is very, very happy with all her carers.

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Review from Deborah R (Daughter of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring, smiley, respectful and informative, clean and very friendly. Thank you so much for all you do, above and beyond.

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Review from Laura C (Niece of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care to be amazingly good. Our uncle seems to get on very well with his carers. They seem to treat him as a friend as well as a client. He looks forward to seeing them each day.

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Review from Mary M (Client) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found with all the carers that I have seen are very helpful and understanding. Can't find fault in any of them.
I would recommend this company to anyone. Thank you so much.

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Review from F V (Daughter of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you like an extended family feel to your care, this is a great company to choose.

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Review from F S (Husband of Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are devoted and work hard and are sympathetic and do a wonderful job (they deserve a medal). They come rain or shine but evening times they tend to come earlier with disturbed meal times. This I feel needs addressing at office level as we agreed pm 9 pm, not 8:15 - 8:30 pm (am times are ok).
Later is better and my wife can digest her meals properly. Only one other problem, some of your carers don't speak very clear English and I can't always understand what they are saying.

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Review from J B (Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My homecare staff are very professional in the work they carry out. They arrive at the correct time, know what is due to be done, are well briefed and caring. The staff are also friendly, make time to chat and I am very pleased and lucky to have such good support at home.

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Current Review Score: 9.4 (9.440)

Overview of Review Score

The Review Score of 9.4 (9.440) out of 10 for My Homecare West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.440 for My Homecare West Sussex is calculated as follows: ( (50 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 75 Ratings = 4.44

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare West Sussex is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about My Homecare West Sussex

What Type of Services does My Homecare West Sussex offer?

My Homecare West Sussex offers Home Care.

How many Carers does My Homecare West Sussex employ?

My Homecare West Sussex employs 59 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare West Sussex to verify any information. View our terms and conditions. My Homecare West Sussex has a Platinum Service – more info.