My Homecare West Sussex

Unit 12, The Courtyard, Holmbush Farm, Faygate, Horsham RH12 4SE
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9.4 31 Reviews
  • My Homecare West Sussex, Horsham
With a comprehensive list of home care services, My Homecare's West Sussex branch aims to cover all the needs of individuals in the area who wish to remain in the comfort of their own homes.

The home care provider and its professional carers tailor their service to the service user's requirements, whether it is coming over for a short visit to help with cleaning or providing complex 24-hour care.

Services also include personal care, palliative care, mobility assistance, respite care, overnight stays and even help with travelling in the UK or abroad.

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Care Provided by My Homecare West Sussex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kindred Hearts Ltd
  • Person in charge
  • Mary-Anne Quilter (Service Manager)

Funding & Fees Guide for My Homecare West Sussex

  • Prices

  • Prices are dependent on assessments. We offer simple cleaning calls to complex care support, sleep nights, wake nights, live-in care, 24-hour emergency care & support.
    We are the not cheapest care company nor are we the most expensive. We deliver quality care with a fee structure offering value.

My Homecare West Sussex Reviews (31)

Total of 31, showing 21-31
9.4

My Homecare West Sussex has a Review Score of 9.4 (9.440) out of 10, based on 13 reviews in the last 2 years. Over all time My Homecare West Sussex has 31 reviews.

Overall Experience

  • 22
  • 8
  • 0
  • 1
  • 0

Date Published

31
7
7
13
18

Review from Kay B (Daughter-in-law of Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who visit my home 4 times a day to assist my bed-bound father-in-law are excellent, they are friendly, professional, caring, thorough and polite. Procedures are carefully followed and we are informed of any changes occurring or needed. They treat their client with dignity and compassion. The
management and backup staff are also excellent. We are so lucky.

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Review from S M (Daughter of Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved to My Homecare after being severely disappointed with our previous service provider. This has been the best decision ever. The service manager at My Homecare is very hands-on and takes a genuine interest in the care they provide to their customers. Issues are dealt with promptly and nothing
is ever too much trouble. Little gestures such as sending out presents to their customers on their birthdays/at Christmas are personal touches that are greatly appreciated by the customers. Keep up the good work!

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Review from Claire F (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the carers I met enough. They treated my Mother with respect and sensitivity. Even though we only used them for a week, it made such a difference and the speed their care was altered to accommodate her end-of-life needs, was so smooth. From the manager of the branch, who struck up
a real rapport with Mum, down to the care - was perfect and so personal, exactly what we were looking for. I wouldn't hesitate to recommend them.

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Review from C R (Wife of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After my husband came home from a long stay in hospital I had to find help. That is when My Homecare West Sussex stepped in. Their care and support was a great comfort, sometimes they even went far beyond their duties. For my husband, their visits became something he looked forward to with someone in
the last stage of Parkinson's. Before leaving they would always ask how my day had been, a very caring and thoughtful team who you can see love their job.

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Review from D F (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service given by all staff.

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Review from M B (Daughter of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They use their visits and know what to do and how to do it. Very important. When they are here I feel totally relaxed with no stress for them doing this and that. It is my time to relax totally and it gives me time to reboot and smile back on me and spent time with Mum, my children, and my husband.
I feel good. Thankful to have this kind of service.

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Review from Martin B (Son of Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care firm is very very good. The best care firm we have had. Everybody is very helpful, caring and very kind.

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Review from G C (Son of Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother had a stroke last year, she has needed four carers a day to help her shower, dress, prepare meals and administer her medication. Although Mum has lost her speech, the home care staff have been brilliant in striking up a rapport with her. They have built a relationship; which has been
a benefit to her and us a family. They always go the extra mile to ensure her needs are met. The perform within a well-organised company.

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Review from Marjorie G (Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and helpful. They respect my wishes and preferences. The manager is very kind.

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Review from Shirley H (Wife of Client) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the help.

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Review from Mark C (Son of Client) published on 27 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, attentive service provided in a professional, understanding and caring manner. Very happy to recommend. In particular, the local manager has been first class. Thank you.

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Current Review Score: 9.4 (9.440)

Overview of Review Score

The Review Score of 9.4 (9.440) out of 10 for My Homecare West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.440 for My Homecare West Sussex is calculated as follows: ( (50 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 75 Ratings = 4.44

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare West Sussex is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare West Sussex to verify any information. View our terms and conditions. My Homecare West Sussex has a Platinum Service – more info.