£25.24 per hour
247 Home Care Ltd has a Review Score of 9.6 (9.600) out of 10, based on 9 reviews in the last 2 years. Over all time 247 Home Care Ltd has 18 reviews.
Review from L R (Daughter of Client) published on 14 February 2025
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Reply from Laura imbrea, Assistant Operations Manager at 247 Home Care Ltd
Thank you so much for your kind words and positive feedback. It's heartening to know that our team has made a positive impact on your family's experience. Your recommendation means a lot to us and motivates us to continue delivering the highest standard of care.
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Review from L S (Client) published on 10 February 2025
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Reply from Laura imbrea, Assistant Operations Manager at 247 Home Care Ltd
Thank you so much for taking the time to share your experience with 247 Home Care. We are thrilled to hear such wonderful feedback about the care you have received over the past three years. Our team prides itself on providing compassionate, considerate, and timely care, and it's heartening to know that these efforts have made a positive impact on your life. We are delighted to hear that you feel well-supported and never rushed, and that our carers have been able to meet your needs with courtesy and compassion. Thank you once again for your kind words.
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Review from Helen S (Mother of Client) published on 6 February 2025
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Reply from Laura imbrea, Assistant Operations Manager at 247 Home Care Ltd
Thank you so much for your heartfelt and positive review. We are truly delighted to hear that you and your daughter have had such a wonderful experience with 247 Home Care. Your praise and kind words serve as great motivation for our team to continue delivering first-class care. Thank you for taking the time to share your experience. It is our honour to support your family, and we look forward to continuing to provide excellent care.
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Review from A T (Client) published on 3 February 2025
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Reply from Laura imbrea, Assistant Operations Manager at 247 Home Care Ltd
Thank you for taking the time to share your feedback. We are delighted to hear that your overall experience has been excellent and that you have had positive interactions with most of our carers. Your kind words mean a lot to us. However, we are genuinely sorry to learn that a couple of carers have not met your expectations and have affected your experience. We take such concerns very seriously and are committed to ensuring that all our clients receive the highest standard of care and respect. Please know that we addressed this matter promptly and took appropriate actions to prevent any recurrence. Your feedback is invaluable in helping us improve our services, and we appreciate your honesty. Thank you once again for your feedback and for giving us the opportunity to improve.
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Review from Carol E (Wife of Client) published on 30 December 2024
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Reply from Laura imbrea, Assistant Operations Manager at 247 Home Care Ltd
Thank you so much for taking the time to review us on the website. We all feel supported and work with you as a team.
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Review from Alan P (Son of Client) published on 18 December 2024
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Reply from Laura Imbrea, Operations Manager at 247 Home Care Ltd
Thank you so much for taking the time to review us on the website. We all feel supported and work with you as a team, I believe that's what makes Mum's care great. Thank you.
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Review from Lorna D (Daughter of Client) published on 15 May 2024
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Review from William S (Husband of Client) published on 29 February 2024
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Review from K H (Daughter of Client) published on 11 January 2024
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Review from C N (Daughter-in-law of Client) published on 13 June 2022
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Reply from Maureen Asefeso, Registered Manager at 247 Home Care Ltd
Thank you so much for taking your time to express your appreciation of your mother-in law's team. It has become quite apparent that she has stolen all our hearts and is a pleasure caring for her.
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Review from Jill W (Daughter-in-law of Client) published on 18 May 2022
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Reply from Maureen Asefeso, Registered Manager at 247 Home Care Ltd
Thank you very much for your compliments. Your mother-in-law had become part of the 247 Homecare family. She is still very much missed. Working with your family was a pleasure, our team felt supported, with any changes. You were always there with information to make everything less daunting and work well, for all of us.
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Review from E T (Daughter of Client) published on 18 May 2022
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Reply from Maureen Asefeso, Registered Manager at 247 Home Care Ltd
Thank you so much for your compliments. Our carers can't have enough of your mum, they are always mesmerised by her beautiful stories and great memory. Your family is very generous to us, we appreciate your patience and support.
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Review from D C (Daughter of Client) published on 17 September 2020
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Review from M J (Daughter of Client) published on 8 January 2020
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Reply from Maureen Asefeso at 247 Home Care Ltd
Thank you so much for taking the time to review us on the website. We all feel supported and work with you as a team, I believe that's what makes Mum's care great.
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Review from J H (Client) published on 18 December 2019
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Reply from Maureen Asefeso at 247 Home Care Ltd
Thank you very much for taking the time to review us. We would like to take the opportunity to let you know that you're equally a pleasure to work with.
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Review from A G (Daughter of Client) published on 20 September 2019
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Reply from Maureen Asefeso at 247 Home Care Ltd
It's always a pleasure for our team to support Dad. We all feel welcome and as a result, feel nothing at all that might need doing is too much trouble at all!
Thank you for your appreciation. It means so much to the 247 Home Care Team.
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Review from Joanna R (Daughter of Client) published on 5 July 2019
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Reply from Maureen Asefeso, Registered Manager at 247 Home Care Ltd
Thank you so much for your kind review. The support the team gets from the family makes all the challenges less challenging and we can't wait to do it again tomorrow and the next day and the day after.
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Review from Paul L (Son of Client) published on 5 July 2019
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Reply from Maureen Asefeso at 247 Home Care Ltd
Thank you so much for the lovely review. Our team is humbled and feel that working with you as a family is what makes the challenges a success.
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The Review Score of 9.6 (9.600) out of 10 for 247 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.700 for 247 Home Care Ltd is calculated as follows: ( (39 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 50 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for 247 Home Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jan 2023
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Job Title: Operations Manager
Joined: 2020
I started working at 247 Home Care as a Home Care Worker during lockdown. After 10 months in the field, I joined the office team.
247 Home Care supported me to complete my Level 5 Leadership and Management Diploma and I was promoted to the role of Assistant Operations Manager.
I enjoy making a difference in people's lives every day and ensuring that our clients are receiving the most outstanding care and service.
Job Title: Admin Rota Coordinator
Joined: 2020
I have worked within 247 Home Care since 2020 and started my journey into the world of health and social care with them.
I started as a care worker and within that time I built meaningful relationships with our lovely clients. Since then I transitioned into the role of Admin Rota Coordinator.
247 Home Care has guided me and allowed me to grow with the company and for that I am very grateful.
Even though I have embarked on a new exciting journey I still often do care, I find this helps experience a day in the life of our staff and service users.
I have a passion for care and I am excited to see what the future holds for 247 Home Care and my personal growth.
Job Title: Home Care Worker
Joined: 2023
I started with 247 Home Care in 2023 and have loved every minute. Being a home care worker is more than just a job for me. I have the privilege of making a positive impact on the lives of those who need it most. The role challenges me to be compassionate, patient, and resourceful. 247 Home Care supports me to grow both personally and professionally, and I am constantly learning new skills and gaining valuable experiences. Knowing that my work makes a real difference in someone's life gives me a profound sense of purpose and fulfilment.
Job Title: Senior Home Care Worker
Joined: 2019
I have been working with 247 Home Care since 2019. I find immense fulfilment in my role, where each day presents the opportunity to make a meaningful impact in the lives of our clients. My passion for helping others drives me to provide compassionate care and support, ensuring that my clients feel valued and empowered in their own homes. I cherish the relationships I build with them, listening to their stories and understanding their needs, which allows me to deliver personalised care that truly enhances their quality of life. Knowing that I can bring comfort, joy, and a sense of dignity to those who need it most is what makes my job so rewarding.
Job Title: Home Care Worker
Joined: 2022
I have been working for 247 Home Care since 2022. I love going to work each day and know that I am doing something I love and helping make a difference to someone who needs my help. If I ever have any problems the office staff are always a phone call away. Everybody is treated with kindness and respect and they go above and beyond to make sure all clients are looked after. They provide all the training we need to make sure everyone is up to date to work at their best ability. I have been given opportunities to develop my training and grow my personal development. My managers are always very supportive. 247 Home Care is a very supportive and effective company to work for, knowing I have helped to make a difference and bring comfort to clients and their families when they need it the most make my job so rewarding.
Job Title: Home Care Worker
Joined: 2018
Since embarking on my journey with 247 Homecare Ltd in 2018, my experience as a care worker has proven to be profoundly rewarding. Throughout the years, I have acquired valuable insights and skills while navigating various challenges. The exceptional support provided by the management team has greatly enhanced my professional experience, and I take pride in my association with this esteemed organization.
In addition to delivering quality care, I have had the privilege of mentoring new staff members and assisting my colleagues in upholding the high standards of 247 Homecare Ltd. These experiences have significantly contributed to my personal and professional development. Moreover, my promotion to a senior care worker position has instilled in me a sense of recognition and appreciation for my contributions to the team.
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