Paragon Home Healthcare

Goodwin House, 5 Union Court, Richmond TW9 1AA
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8.0 21 Reviews
  • Paragon Home Healthcare, Richmond
Paragon Home Healthcare is a specialist 24hr Live-in and homecare provider.

It offers compassionate, dignified and high-quality care to those living at home, enabling them to retain their independence.

Live-in care can be particularly beneficial for people who have a physical disability or an injury such as a spinal cord injury for which they need care or support or those who are recovering from an illness.

Live-in care is provided by carefully selected and trained personal assistants (PAs) or care assistants who live-in with you and are on-hand throughout the day, giving you the added reassurance of round-the-clock support. PAs and care assistants are overseen by the nursing team who regularly monitor and review the care provision.

PAs and care assistants are able to provide support for a range of conditions such as spinal cord injuries, dementia, acquired brain injuries and many others under the guidance of their experienced specialist nursing team.

To find out more about them or to talk to the friendly nursing team please call 020 3006 2802.

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Care Provided by Paragon Home Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Paragon Home Healthcare
  • Person in charge
  • Catherine Hellary (Registered Manager)

Funding & Fees Guide for Paragon Home Healthcare

  • Prices

  • Live-in care is quoted per day and per week once we have a basic profile of information
    Day or Night shifts are quoted per hour once we have a basic profile of information


    An estimate of fees is always available

Paragon Home Healthcare Reviews (21)

Total of 21, showing 21-21
8.0

Paragon Home Healthcare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Paragon Home Healthcare has 21 reviews.

Overall Experience

  • 21
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  • 0
  • 0
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Date Published

21
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0
1
20

Review from P O (Daughter of Client) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paragon responded very promptly to my request for help for my 84-year-old Father despite the Christmas period. I was impressed with how efficient, professional and compassionate the assistance received by my Father was, my Father was very at ease from the first meeting with his carer. I really appreciated
the practical advice received. Our carer was always punctual, flexible and compassionate. We would definitely use Paragon again when my parents come to stay.

Reply from Registered Manager at Paragon Home Healthcare

Thanks so much for taking the time to feedback and leave us a review. We try to make our service truly personalised and compassionate and are always open to feedback so we can continually improve our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Paragon Home Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Paragon Home Healthcare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Paragon Home Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Catherine

Catherine Hellary

Job Title: Founder and Managing Director

Joined: 2018

Catherine is an experienced Advanced Nurse Practitioner with many years spent working in Complex and Clinical Community Care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Paragon Home Healthcare to verify any information. View our terms and conditions. Paragon Home Healthcare has a Platinum Service – more info.