Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

3 Thurlestone Parade, High Street, Shepperton TW17 9AR
Submit a Review
9.8 55 Reviews
  • Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede, Shepperton
Guardian Angel Carers is a home care company that provides compassionate, professional care and helps clients retain clients' independence, dignity and individuality in their own homes.

Offering homecare services that range from hourly to live-in care, the home care gives tailored, professional, responsive and flexible care.

Highly trained care professionals give clients and their families peace of mind.

Show Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede on the Map

Care Provided by Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Cobban (Director)

Funding & Fees Guide for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

  • Prices

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede Reviews (55)

Total of 55, showing 1-20
9.8

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Review Score of 9.8 (9.784) out of 10, based on 25 reviews in the last 2 years. Over all time Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has 55 reviews.

Overall Experience

  • 48
  • 5
  • 2
  • 0
  • 0

Date Published

55
8
19
25
30

Review from Sheila R (Mother of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels Spelthorne are the best care providers we have ever had. Due to my son's complex needs, we had to be sure the care was the highest level. For over a year, their service has provided him with professionalism kindness patience and humility. Every caregiver without exception is excellent.
We recently had an emergency with a feeding tube and I went into panic mode over the carers remained calm reassuring and professional. I have had other agencies over a number of years that ranged from just about acceptable to Ok. Guardian Angels are in a league of their own where caregiving is concerned. From the extremely helpful office team to the carers providing the care I would highly recommend them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so so much for your kind words and review! We all truly love visiting you and your son and are so glad you look forward to seeing us too!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony B (Son of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service and support from Guardian Angels. Mum had a fall and needed care put in place to enable her to return home. Guardian Angels team were great and found a way to help at very short notice. Mum was quite wary about having 'new' people in the house, however, the friendliness,
professionalism and adaptable approach of the carers to meet Mum's needs quickly allayed any worries she had. Mum now looks forward to their visits and speaks very highly about the carers who look after her. We are grateful that we found the Guardian Angels team and would highly recommend them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for sharing your kind words! We're thrilled to hear that Guardian Angels has been able to support your mum during such a challenging time. It's wonderful to know that the carers' approach helped put her at ease. I know the carers enjoy Mum's visits as she has a great sense of humour. We're also happy to hear that she now looks forward to their visits-it speaks volumes about the care and connection they've built. Thank you again for recommending us; it truly means a lot, and we're so grateful to have been able to help. Wishing your mum continued comfort, support, and care in her own home!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trisha C (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Guardian Angel team have been a great support and help for Mum and Dad over the last year. Our lovely ladies who visit are always kind, friendly and reassuring, treating our parents in a positive and respectful manner. They arrive happy and engage our parents in jolly and current conversations.
They understand both of our parent's needs and cater to this effect, whilst respecting our parent's house routine. Mum and Dad look forward to their visits and we are so happy this has been a positive experience for them. The office staff are always happy to talk and ensure the care is what we need and quick to help if more/less care is required, making changes quickly and positively. Our family are very grateful for all the help we receive from the whole team.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your kind words! The CareAngels absolutely love visiting your mum and dad, they're such a warm, happy couple, and it's always a joy to see them. Mum's thoughtful gesture of offering a hot cup of tea is always such a lovely touch and the girls truly look forward to their time together. We're so grateful for the opportunity to care for them!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra H (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the overall service and easy to contact when needed. All staff are very friendly and the carers are so helpful. Good time keeping, reliable and the rota is provided clearly giving you plenty of time with any changes for coming weeks.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your kind words! We're thrilled to hear that you've been happy with our service. It's wonderful to know that our team has been easy to reach and that our carers have been so helpful. We really appreciate your feedback on our timekeeping and the clarity of the rota-it's great to hear that it's been working well for you. Our team truly values the relationships we build with those we care for and it's lovely to know that we've been able to meet your expectations. Thank you again for sharing your experience!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Son of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels has provided care for my father over the last eighteen months.
They have been at all times both professional and caring.
My father has become increasingly disabled over this time.
At each stage, Guardian Angel has provided the extra care he needs.
Simply the best care agency in Surrey.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, I know the care team are looking forward to seeing Dad more regularly and during the week now not just the weekends while he gets back on his feet, let's get him back to lunch on the balcony in time for summer!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah P (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents have been using Guardian Angels for the past few months and they have found the service absolutely excellent. My sister has always found their management very responsive and helpful.
We are very impressed with their swift responses to urgent requests.
And they're lovely.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, it has been a pleasure to get to know your parents better over the past few months and we love seeing your sister pop into the office!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Serena S (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, sometimes there are changes in my mum's hours. I have noticed that no one has ever notified or communicated with me that there are changes to the times of carers going in. When looking at Mum's notes some of the care has not been achieved as my mum has Alzheimer's disease and is now
refusing care, I feel and wonder whether the care team are properly trained in knowing how to deal with someone with Alzheimer's Disease.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, we are pleased that on the whole you are pleased with our service and so grateful for your constructive feedback. We're sorry you don't feel there is communication with your schedule. We do email you a schedule in advance each week, which is opened, however, we are always happy to look for other ways of communicating this and make improvements. Our carers all receive Alzheimer's training. What we do know, is that for people living with Alzheimer's, it really is unique to each person the care they receive and not a 'one size fits all' approach works. Sometimes this can take time, innovation and thinking outside the box to achieve tasks and other activities or sometimes we are unfortunately unsuccessful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie G (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers arrived on time and carried out any duties required in a friendly and sympathetic manner.
I had to up the care whilst I was away on holiday and the office staff were caring and extremely efficient.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review! We were so pleased we could help!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katharine M (Mother of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care providers have transformed my well-being by taking on the arduous daily tasks, and my daughter loves the attention. The staff are excellent time keepers, cheerful and clearly love their job. The company provides effective record keeping, and the care schedule for the following week is sent
promptly and is easy to read.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, we love our visits with your daughter - she brings a smile to everyone's face every visit!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine M (Daughter of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the outset when Mum first realised she needed some extra help the whole team from Guardian Angels were amazing and nothing was too much trouble. The ladies who came in were always punctual, kind and very conscientious. The office team were incredible especially when sorting out extra care
when Mum came out of hospital and needed just 'that bit extra'. Nothing is too much trouble for any member of the team. Mum and I wouldn't hesitate to recommend this company for first-class care.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our services and taking the time to do so it means a lot to us. We are so glad we can help and enjoy our visits as much as Mum does


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue W (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that visited Dad were always kind and friendly. They all took time to talk with Dad and added notes on the portal to keep us updated after each call. Sadly Dad passed away so we only had the careers for 8 weeks but they were always caring and did whatever was required of them on each
visit. On the day Dad passed away, they spent time with us at such a difficult time. It always felt that nothing was too much. Thank you for all you did for Dad.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home car service. It was a pleasure to get to know Dad in the short time we saw him, thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clare R (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Care supported my mother over the last 12 months. The entire team at Guardian Angel Care (from my initial contact, the office team and the carers) were exceptional. My mum was initially reticent to have "care" but really came to see the value it brought her, and us (her family) in allowing
her to remain in her own home, with her beloved dog. This was my mum's biggest wish. It also allowed her family to spend quality time with her (not running around doing jobs)! She came to really value the care, attention and social interaction with the carers. She had her regular favourites, of course, but they were all outstanding.
I would not hesitate to recommend Guardian Angel Care to anyone thinking of using their services.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your review of our service. It was an absolute pleasure to support your mum, she holds a very special place in the Guardian Angels Family as do you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire N (Daughter of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my first phone call enquiring about starting care for my mum, Guardian Angels have always been flexible, professional, happy to help and above all caring both to my mum and myself. I have already recommended them to someone else. They have helped ease the load for me as they take Mum to hospital
appointments for me too. They are worth the money for peace of mind.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you Claire for your review of our visiting care service! We are so pleased we are being of benefit for both you and Mum!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very pleasant and very helpful. They got me through the first month of my recovery from my accident with kindness and cheerfulness. It was most helpful to have a schedule of visits, and everyone came on time. Should I need help again I would not hesitate to contact Guardian Angels.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home care service. We are so pleased we could help and that you are feeling better and have your independence back!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen W (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved care for my parents to Guardian Angels from another company. There was a huge difference in the quality of staff, their training and sensitivity to my parents needs. As things have moved on we have gone from day time visits to live in care. We are very happy with our GA carer, they allow my
parents independence but keep them safe and happy.
The team in the office are always on call if I need to discuss anything with them.
I would thoroughly recommend them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our live-in care services. We are so pleased that your parents are happy with your CareAngel I know she is very fond of your parents also.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindley K (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's health deteriorated after a chest infection in March and she was spending most of the day on or in her bed. I was visiting 3 times a day. Guardian Angels stepped in at short notice to provide the care needed. Her schedule has settled down and she generally has the same members of the team
at roughly the same time each day, providing continuity. Being able to see their notes after every visit means I can keep an eye on things.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home care service. We are pleased you find reassurance in the notes and this provides you with peace of mind.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Son of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My real concerns are twofold, to be honest:-
1- several times in weeks gone by, my father has recently had many different carers and this week for instance on the schedule there are 5 different named carers.
2- we originally asked for a slot 09:00 -09:45 but the carers are turning up much much later
at the weekends, usually it is gone 10:15 before anyone shows up and on the schedule this week on Sunday it is showing as an 11:00 start and there is one start at 08:30 which is if no use to Dad at all.
I have emailed complaining but as yet not had a response/reply.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your honest review of our service - it is important to us that we hear when things can be improved. We hope to be able to work with you to rectify your valid concerns and improve your experience with us in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia C (Niece of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my aunt. Great value, top service and the communication has always been excellent. A full review of each session is always provided and I can immediately see who's there and when. Reliable and trustworthy.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our Home Care service! We're so pleased you're happy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided to my mother. All our carers are friendly, attentive, and very chatty, which is a tonic for somebody who doesn't leave the house! I would recommend Guardian Angels.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home care service. It is a privilege to provide you with support at this time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thomas S (Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have just started using your service, I feel it is too soon to comment. A little more time would be better, once I have become adjusted to the service and any changes I may make. Initially, I am most impressed at how friendly and charming your staff are.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review Thomas, we have enjoyed getting to know you and providing you with the support you need.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is calculated as follows: ( (123 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 148 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Louise

Louise Cobban

Job Title: Business Owner

Joined: 2018

As a child, I was fortunate enough to grow up with my grandparents having an active role in my childhood. I have fond memories of my grandmother collecting me from school, and many a summer's days with my grandfather helping him with the gardening and in his workshop. Having reached their 90th milestones I can see how it is now my role to give back to them all the love, care and support they gave to me all those years ago.


I admire our elderly community for their bravery and commitment, and strongly believe it is my duty to support them in their time of need; for we wouldn’t be where we are today without them. I, like many others, didn’t leave school with my career path set out in the care industry, but looking back I can’t believe I had never considered it. I feel very lucky to be able to combine a career with my passion for spending time with people and improving their quality of life.


This is echoed in the ethos of Guardian Angel Carers, which is why I wouldn’t have chosen any other company. Our unique, personal and exemplary service is exactly what our loved ones deserve. And together with friends, family and other healthcare professionals, it is our goal to support those in need of a helping hand to live independently at home.


Ann-Marie

Ann-Marie McAllan

Job Title: Operations Manager

Joined: 2021

I have been part of Guardian Angel Carers for almost two years and have been recently promoted to the role of Operations Manager. I feel that my previous experience in customer-facing roles has hugely informed how I deliver the core values that we pride ourselves on.


The world of care is an ever-changing environment and our commitment and dedication to adapting to the needs of our clients and carers is paramount to ensuring there is no loss of service to our operation.


By focusing on our core values I can help deliver a professional service in a personal way. The client is at the heart of everything we do here at Guardian Angel Carers and this has been recognised in the local community when we were the proud winners of “Franchise of the Year 2022” at the Spelthorne Business Awards.


By offering a heart-centred approach to every element of our service delivery, I believe we will always achieve the optimal outcome for all parties involved.


Liz

Liz Ellis

Job Title: Care Quality Manager

Joined: 2020

I have worked in the care industry in various job roles since early 2013. Prior to this I worked in retail; mainly in customer service which gave me a strong skill set to carry forward into the world of care. Nine years later, I am still in the industry and I have worked as a Carer, Care Supervisor, Care Co-ordinator and have gained knowledge and experience in Complex Care.
I like care because of the development and growth that can be achieved; there are always new things to learn. I am currently on my two-year pathway to becoming Registered Manager which will give me valuable experience, knowledge and understanding of the care needs in my community.


Frequently Asked Questions about Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

What Type of Services does Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede offer?

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede offers Home Care.

How many Carers does Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede employ?

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to verify any information. View our terms and conditions. Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Platinum Service – more info.