Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

3 Thurlestone Parade, High Street, Shepperton TW17 9AR
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9.8 57 Reviews
Guardian Angel Carers is a home care company that provides compassionate, professional care and helps clients retain clients' independence, dignity and individuality in their own homes.

Offering homecare services that range from hourly to live-in care, the home care gives tailored, professional, responsive and flexible care.

Highly trained care professionals give clients and their families peace of mind.
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Care Provided by Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Cobban (Director)

Funding & Fees Guide for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

  • Prices

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede Reviews (57)

Total of 57, showing 21-40
9.8

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Review Score of 9.8 (9.796) out of 10, based on 24 reviews in the last 2 years. Over all time Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has 57 reviews.

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Review from B C (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided to my mother. All our carers are friendly, attentive, and very chatty, which is a tonic for somebody who doesn't leave the house! I would recommend Guardian Angels.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home care service. It is a privilege to provide you with support at this time.


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Review from Thomas S (Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have just started using your service, I feel it is too soon to comment. A little more time would be better, once I have become adjusted to the service and any changes I may make. Initially, I am most impressed at how friendly and charming your staff are.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review Thomas, we have enjoyed getting to know you and providing you with the support you need.


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Review from Timothy M (Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels provided post-operative care and I could not have made the recovery I have without them.
Given the uncertain nature of their job, they were remarkably prompt with their appointments and the carers themselves could not have been more helpful - and all the time kept and demonstrated the
vital ingredient of 'a sense of humour' - particularly when it came to trying to put on and taking off pressure stockings!
Highly recommended - should I fall ill or need help again I would not hesitate to contact them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

We are so pleased you have made a speedy recovery and hope you remain in good health! Thank you for using our service.


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Review from L W (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from the initial meeting to setting up liaison, carer and payment. Dad is now able to have an all-over wash with assistance and rest breaks and to have a chat whilst the carer prepares his dinner.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. We are so pleased you were happy with our service.


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Review from Sarah S (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed carers urgently and Guardian Angel Carers - Spelthorne were able to start within two days and it was a huge weight off my mind knowing Mum had help three times a day. I have met some of the carers and they are wonderful and very friendly. The ladies in the office are super friendly and helpful
as well. I would highly recommend.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. We are so pleased we could help and have met your expectations.


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Review from Jackie D (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the Guardian Angels have been wonderful. From the first call, to my mother's assessment and the carers chosen to look after her; they have been so helpful and accommodating. The carers have enabled my mum to start enjoying life after a long illness and I couldn't be more grateful.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review! We love visiting Mum and are so pleased she is feeling better and enjoying life!


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Review from G S (Daughter of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's carers look after her well and bring a burst of energy and warmth into an otherwise lonely house. Her main carer is well matched and encourages her to eat and to be more active. She is always positive.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

I know the carers are as fond of Mum as she is of them and equally look forward to visiting.
Thank you for your review.


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Review from adam b (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sorry, I haven’t got time to write a review that reflects exactly how pleased my father is with his carers. Though early days, just one month in, he has struck up a very good relationship with every one of his carers and feels totally at ease and natural when there with him.
Many thanks to the whole
team this is now a big weight off my mind.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. It is great to know Dad is happy and so are you as a family.


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Review from C T (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and super efficient carers and admin staff - always supportive of Dad and myself - thoroughly decent and skilled carers - the office ladies are always a phone call away for helpful advice and support.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review - we really appreciate it! It's a pleasure to look after Dad and we look forward to continuing our service.


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Review from Michelle S (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother has received care from Guardian Angels Carers - Spelthorne now for a couple of years. However, recently my mother has had some healthcare issues and guardian angels could not have been more helpful from the office staff to the carers who have been outstanding. I know my mother
fully appreciates them all and so do I. We look forward to continuing with their care once my mother is recovered.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your review. We too look forward to seeing Mum home shortly.


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Review from Janice W (Daughter of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers have cared for my dad for the past 9 months. I have been extremely happy with the loving care given towards my Dad. The carers have become like family. I would highly recommend Guardian Angels to anyone looking for care.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. It has been a pleasure to care for your dad.


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Review from Justin C (Son of Client) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Guardian Angel Carers for my father for at least 18 months now.
Overall, the standard of care has been excellent and now that Dad recognises the ladies/gents that come in, he is no longer confused about who these strangers are in his house. Coupled with the Covid situation, Guardian
Carers have taken every precaution to keep Dad safe and well, plus prompting me to get him his jabs.
He looks forward to his early morning chats with the carers over a cuppa and breakfast.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. We have enjoyed the past 18 months and look forward to many more.


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Review from C J (Niece of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Not consistent with supply of carers, no communication from the office of carers running late or a change of staff. A mixture of skills and attitudes, some exceed the expectations others sadly don’t meet expectations. Office attitude is sometimes not professional leaving a take it or leave it attitude.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. We are sorry you feel we weren't able to meet your expectations in some areas. It has been a pleasure to provide care for your loved one. We take your feedback seriously and will look to make improvements for the future.


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Review from Wendy R (Daughter of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank Guardian Angels enough for their flexibility, commitment and absolute professionalism. The team are so warm and welcoming and immediately puts our minds at rest at such an incredibly difficult and sad time. Guardian Angels were brought on board for what turned out to be the final week
of mother's life. We didn't expect her to decline so rapidly and all the care plans originally set up for her had to change on Guardian Angel's first day with immediate effect. None of this was a problem. The staff who cared for my mother in that short time were all brilliant and I know my mother was grateful for their care. It's the little details that mean so much - the call from the director to see if I needed anything doing that first day, the quick and helpful adjustments to make sure my mother was comfortable as the week went on and the team's friendly and reassuring personalities. Words simply aren't enough.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your review of our service. In such a short time your mum and your family made an impact on all our hearts. It was a privilege to support your family.


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Review from Roy P (Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the services of Guardian Angel since March 2020, and throughout that period, I have been extremely happy with the services provided.
Both in terms of care and companionship, I have nothing but praise. My carers have been thoughtful and conscientious.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

We are so pleased we have been able to meet your expectations. Thank you for your review.


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Review from Tel L (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers provided excellent care for both my mother and father at a very difficult time. They helped with every aspect of the decline of both parents and were always so helpful and respectful. They even provided some equipment we didn't have that later became invaluable! So grateful to
them! Thank you all!

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your lovely review - it was our pleasure to care for your parents.


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Review from David S (Son-in-law of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The live-in care team have become part of the family. With the country in Covid-19 lockdown, the care team ensured my parents-in-law were kept safe. Sadly, my father-in-law was very frail and passed away in January. The care team were able to support my mother-in-law who suffers from dementia and keep
her in the familiar surroundings of her home.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review - Your father-in-law will forever have a very special place with us at Guardian Angel Carers. We look forward to continuing our support for your mother-in-law and for you all as a family.


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Review from Brian B (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a difficult time when an elderly parent requires more care than you can offer as a family. Fortunately, I had heard of Guardian Angels Carers - Spelthorne through a neighbour who was also seeking care for a relative. It was arranged that the business manager and care assessor would visit
myself and my mother in her flat to discuss a care package. The whole process was dealt with in a very sympathetic and professional manner, immediately putting our minds at ease. The required paperwork was completed over a few days and my mother's care started soon afterwards. We have been using Guardian Angels for nearly six months now and cannot thank or praise them enough. I have met several of my mother's carers and found each of them to be most caring, genuine and professional. To put it simply, they are just lovely people who do a great job. I can also say the same for the office team who seem to go that extra mile whenever you need more advice or help. A big thank you to Guardian Angels Carers!

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your kind words. We are so pleased you've had a great experience with us and we hope to continue to meet and exceed your expectations.


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Review from Clyde (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers have been caring for my parents for nearly 2 years now. They provide domestic and shopping services as well as personal well-being care. The carers they provide have been willing and able to attend to the needs of my parents in a professional and cheerful manner. I have no hesitation
in recommending them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. We look forward to continuing our support for your parents.


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Review from R S (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the start, my parents have received excellent help from Guardian Angels. Helpful, considerate and good-natured. Nothing is too much trouble. From medical assistance, buying groceries to cleaning areas of the house. I couldn't recommend their services enough.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, it’s a pleasure to care for your parents.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is calculated as follows: ( (120 Excellents x 5) + (15 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 142 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (3)

Louise

Louise Cobban

Job Title: Business Owner

Joined: 2018

As a child, I was fortunate enough to grow up with my grandparents having an active role in my childhood. I have fond memories of my grandmother collecting me from school, and many a summer's days with my grandfather helping him with the gardening and in his workshop. Having reached their 90th milestones I can see how it is now my role to give back to them all the love, care and support they gave to me all those years ago.

I admire our elderly community for their bravery and commitment, and strongly believe it is my duty to support them in their time of need; for we wouldn’t be where we are today without them. I, like many others, didn’t leave school with my career path set out in the care industry, but looking back I can’t believe I had never considered it. I feel very lucky to be able to combine a career with my passion for spending time with people and improving their quality of life.

This is echoed in the ethos of Guardian Angel Carers, which is why I wouldn’t have chosen any other company. Our unique, personal and exemplary service is exactly what our loved ones deserve. And together with friends, family and other healthcare professionals, it is our goal to support those in need of a helping hand to live independently at home.

... Read more
Ann-Marie

Ann-Marie McAllan

Job Title: Operations Manager

Joined: 2021

I have been part of Guardian Angel Carers for almost two years and have been recently promoted to the role of Operations Manager. I feel that my previous experience in customer-facing roles has hugely informed how I deliver the core values that we pride ourselves on.

The world of care is an ever-changing environment and our commitment and dedication to adapting to the needs of our clients and carers is paramount to ensuring there is no loss of service to our operation.

By focusing on our core values I can help deliver a professional service in a personal way. The client is at the heart of everything we do here at Guardian Angel Carers and this has been recognised in the local community when we were the proud winners of “Franchise of the Year 2022” at the Spelthorne Business Awards.

By offering a heart-centred approach to every element of our service delivery, I believe we will always achieve the optimal outcome for all parties involved.

... Read more
Liz

Liz Ellis

Job Title: Care Quality Manager

Joined: 2020

I have worked in the care industry in various job roles since early 2013. Prior to this I worked in retail; mainly in customer service which gave me a strong skill set to carry forward into the world of care. Nine years later, I am still in the industry and I have worked as a Carer, Care Supervisor, Care Co-ordinator and have gained knowledge and experience in Complex Care.
I like care because of the development and growth that can be achieved; there are always new things to learn. I am currently on my two-year pathway to becoming Registered Manager which will give me valuable experience, knowledge and understanding of the care needs in my community.

... Read more

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