Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

3 Thurlestone Parade, High Street, Shepperton TW17 9AR
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9.8 55 Reviews
  • Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede, Shepperton
Guardian Angel Carers is a home care company that provides compassionate, professional care and helps clients retain clients' independence, dignity and individuality in their own homes.

Offering homecare services that range from hourly to live-in care, the home care gives tailored, professional, responsive and flexible care.

Highly trained care professionals give clients and their families peace of mind.

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Care Provided by Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Cobban (Director)

Funding & Fees Guide for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

  • Prices

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede Reviews (55)

Total of 55, showing 41-55
9.8

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Review Score of 9.8 (9.784) out of 10, based on 25 reviews in the last 2 years. Over all time Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has 55 reviews.

Overall Experience

  • 48
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Date Published

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Review from Joan G (Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who came to me were very friendly and easy to talk to and very caring. In the early stages they came when I returned from hospital following an operation and helped with all aspects of daily life. They assisted with my physiotherapy and I looked forward to seeing the carer each day.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, we were so pleased to be able to help you recover following your op and are glad you are now back on your feet .... quite literally!


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Review from Katie B (Granddaughter of Client) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers have become part of our family.
The professional care they give and personal compassion they show enable my very elderly grandparents to carry on living very happily in their own home.
I can highly recommend their service and thank them for all they do.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. We look forward to looking after your grandparents in the future.


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Review from P H (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we chose Guardian Angels they have been extremely supportive, respectful, and willing to adapt to the changing needs of not only my mother but her husband who has Alzheimer's. My mother has not had any unhelpful friendly staff and always treats her with dignity being 88. Highly recommend

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review - We think our team are fab and we are glad you agree. We look forward to continuing to support your mother and her husband.


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Review from S H (Daughter-in-law of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we first called Guardian Angels Spelthorne they were happy to come out to register on a Sunday when it suited us. The registration process was thorough. We then started to use them within days. All staff has been friendly good timekeeping reliable and we have had punctual feedback where needed.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review - we are glad you are happy with our service and look forward to continuing to support your family.


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Review from Deborah (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old Mother was independent and private. In the beginning, we thought there would be a problem however she was looked after by two ladies. She used to call them 'the grandchildren she never had'. One, on her mobile, looked up songs and they would then sing together. Also, where she wanted
to go on holiday, they again would visit places. The other would go on her lunch break with food /treats she would never have dreamt of eating, she loved it. Six weeks before she passed away, a male carer joined, she flirted and fell in love with him, four days before she died he brought his guitar in and they sang and as she was so weak, he held the guitar for her and showed her how to play it, was lovely to see her so happy. She told me two days before she died 'I am totally happy and contented with my lot, I am/was so well looked after, I feel very special and loved by everyone'. The level of her care by 'The whole team' was outstanding and made her last five months bearable.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, your mum will always have a special place in our hearts and our Angel family, as will you.


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Review from Nick L (Son of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always very polite, friendly and upbeat, and know-how to get the best out of Mum in the mornings when she’s not at her best and struggling to get herself together due to her Alzheimer’s.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review - We hope to be able to continue to make a positive impact with mum.


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Review from Amanda B (Daughter of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have provided an efficient, caring and flexible care package for my mum who has advanced frontotemporal dementia. As a daughter who has my own health problems, living with and providing the majority of mum’s care, I needed reliable daily support with personal care for mum and breaks
for me. I wasn’t looking for someone to swoop in and change everything as mum has had dementia for a long time, and we have a long-standing routine for her care. From the outset, Guardian Angels and the senior team, in particular, impressed me by listening to our needs and provided well organised, professional, flexible and most importantly incredibly kind care. Carer visits have been adapted, and the carer team have worked very hard not just to assist mum with her everyday life, but to support and re-assure me when difficulties have occurred, and these have been dealt with in a kind, considerate and dignified way. Guardian Angels have helped considerably in keeping mum at home over the last year.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. We look forward to continuing to support Mum in the future.


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Review from Penny S (Daughter of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers will often go the extra mile for my parents who are in their 90's. During the isolation, they even offer to do things on their day off for them. As most of the family are many miles away, it's very reassuring during this isolation from my parents, to know that they are being looked after
and visited twice a day to check on their welfare. The carers are always willing and cheerfully carry out anything asked of them. True Angels.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review Penny, it is a pleasure to look after your parents.


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Review from Phil (Grandson of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very professional carers who provide a great service to my grandmother. They treat her as you expect from a care agency with dignity and kindness - Long may it continue.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review. It is a pleasure to support your Grandmother and we too look forward to this continuing.


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Review from Gillian (Daughter of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care they provide for my mother. When I first went to meet them their ethos was to treat their client's in the same way as they would treat their own family and they have truly lived up to this, they go the extra mile to keep her happy. One thing I really like is the time they
allow to interact and talk to mum putting her needs first.
They keep me informed of any needs she may have whether it is medication or food that she says she may like.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, your mother is a wonderful lady who we all enjoy visiting.


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Review from Nigel H (Son of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we chose Guardian Angels to take care of my mother. The agency staff and owner have been kind, courteous, professional and most accommodating. We could not hope for better or friendlier service and care.

Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

We are pleased you chose us too. We look forward to continuing to support your mother.


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Review from Nicola S (Daughter of Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The director of Guardian Angels Spelthorne first came into our lives Christmas 2018.
Since then she has been an undeniable asset to our family. We have seen her build a team of excellent carers and her girls tend to have that something extra that I cannot put my finger on and as a result, mum is extremely
responsive to them. I do not think I have ever seen a carer not have a smile on their face and they always have a can do attitude. I think if I had to find the answer it is that they treat my mum as their nan and not just another 'client'.


The only reason I would not recommend them is that I am too frightened of how their popularity is growing and losing this fantastic company due to supply and demand.


Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

It is a pleasure to spend time with you all as a family. We have throughly enjoyed supporting your mum and are excited to continue this support. Thank you for your wonderful words.


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Review from Jeff P (Father of Client) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very fortunate to have found Guardian Angel Carers - Spelthorne. The care and support provided was wonderful, and came when we needed it most.

Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your lovely review. We are so pleased we were able to support you and your family.


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Review from Grace H (Daughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels started looking after my parents on April 22nd 2019. They are a lovely team, very proactive and helpful, kind and caring (so different than the last carers we used). Always ready to discuss and listen to concerns and suggestions and this works both ways. Extremely happy with the service
provided by them.

Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your kind words and review. We are so glad you are happy with our service. We look forward to working alongside you in the future.


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Review from Ivan J (Husband of Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently taken these carers on and we are very pleased so far, especially with their kind outlook on my wife and the way she is treated.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, we are so grateful for your feedback. We look forward to continuing to support your wife.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is calculated as follows: ( (123 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 148 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (3)

Louise

Louise Cobban

Job Title: Business Owner

Joined: 2018

As a child, I was fortunate enough to grow up with my grandparents having an active role in my childhood. I have fond memories of my grandmother collecting me from school, and many a summer's days with my grandfather helping him with the gardening and in his workshop. Having reached their 90th milestones I can see how it is now my role to give back to them all the love, care and support they gave to me all those years ago.


I admire our elderly community for their bravery and commitment, and strongly believe it is my duty to support them in their time of need; for we wouldn’t be where we are today without them. I, like many others, didn’t leave school with my career path set out in the care industry, but looking back I can’t believe I had never considered it. I feel very lucky to be able to combine a career with my passion for spending time with people and improving their quality of life.


This is echoed in the ethos of Guardian Angel Carers, which is why I wouldn’t have chosen any other company. Our unique, personal and exemplary service is exactly what our loved ones deserve. And together with friends, family and other healthcare professionals, it is our goal to support those in need of a helping hand to live independently at home.


Ann-Marie

Ann-Marie McAllan

Job Title: Operations Manager

Joined: 2021

I have been part of Guardian Angel Carers for almost two years and have been recently promoted to the role of Operations Manager. I feel that my previous experience in customer-facing roles has hugely informed how I deliver the core values that we pride ourselves on.


The world of care is an ever-changing environment and our commitment and dedication to adapting to the needs of our clients and carers is paramount to ensuring there is no loss of service to our operation.


By focusing on our core values I can help deliver a professional service in a personal way. The client is at the heart of everything we do here at Guardian Angel Carers and this has been recognised in the local community when we were the proud winners of “Franchise of the Year 2022” at the Spelthorne Business Awards.


By offering a heart-centred approach to every element of our service delivery, I believe we will always achieve the optimal outcome for all parties involved.


Liz

Liz Ellis

Job Title: Care Quality Manager

Joined: 2020

I have worked in the care industry in various job roles since early 2013. Prior to this I worked in retail; mainly in customer service which gave me a strong skill set to carry forward into the world of care. Nine years later, I am still in the industry and I have worked as a Carer, Care Supervisor, Care Co-ordinator and have gained knowledge and experience in Complex Care.
I like care because of the development and growth that can be achieved; there are always new things to learn. I am currently on my two-year pathway to becoming Registered Manager which will give me valuable experience, knowledge and understanding of the care needs in my community.


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