Greenwood Homecare (Grantham)

30 High Street, Grantham NG31 6PH
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9.5 26 Reviews
  • Greenwood Homecare (Grantham), Grantham
Greenwood Homecare is an independent provider of home care serving Grantham and the surrounding areas. They provide a range of personalised home care services, from daily visitation personal care, to full-time live in care. They cater for all types of care ranging from personal care, to elderly care, and complex care.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided by Greenwood Homecare (Grantham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anna Palluto (Registered Manager)

Funding & Fees Guide for Greenwood Homecare (Grantham)

  • Prices

  • Starting at £31.95 per hour.

Greenwood Homecare (Grantham) Reviews (26)

Total of 26, showing 1-20
9.5

Greenwood Homecare (Grantham) has a Review Score of 9.5 (9.467) out of 10, based on 9 reviews in the last 2 years. Over all time Greenwood Homecare (Grantham) has 26 reviews.

Overall Experience

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Review from Lynda B (Daughter-in-law of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable company. Lovely friendly staff and are extremely caring. It's great that you can visit the office in person and not have to always contact by phone. All the staff are very approachable and always happy to speak about any issues however small. Any concerns from them about Mother-in-law
were always dealt with quickly and we were always kept up-to-date. Would definitely recommend Greenwood.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much for your lovely review and kind words. We love to have visitors in the office and being on the high street you can pop in anytime. We are so glad that you found our staff to be friendly and caring.


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Review from C P (Nephew of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care company. Very knowledgeable, experienced and professional. The managers are swift to respond to challenges and developments. The carers are kind, hardworking and pay attention to the range of client needs. My aunt was very well looked after and taken care of.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Many thanks for your wonderful review and kind words. We are so glad you have been happy with our service.


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Review from H S (Daughter of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers provided good care and some went beyond what was expected of them. Certain management I do feel need to listen more and be a bit more honest and communicate with their staff. Maybe a little less secrecy and realise that people are paying a lot of money for the service and to have a little
understanding and empathy of situations which at times are very difficult situations.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you for your comments. We are pleased to hear that you had good experiences with the carers. Regarding the management, we thank you for your feedback and endeavour to improve our communication. In your case, clearly it was not up to the level you wanted and for that we apologise.


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Review from Joy C (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives one hour of care every morning - we hope to increase gradually as and when she needs it.
She enjoys all the different ladies who come, some young some a little more mature.
She loves to chat and they help with all sorts!
I am confident that if we or my mum need anything from a
shop for example, the carers will sort it out for her! We live 40 mins away!
They help with a wide variety of tasks, things that my mum cannot do e.g stacking dishwasher and unpacking, washing and drying laundry, helping her with diet and preparing food, personal hygiene.
It is so reassuring for me personally, I can now sleep at night.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much for your kind words and lovely review. It is a pleasure to provide care for your mother and we are so glad that we are able to help her. That we can provide reassurance to you when you live a short while away is exactly what we set out to do.


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Review from Liz W (Daughter of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attended my dad were all very caring, professional and provided excellent care. As a family we were all very happy with the care provided and the patience and attention to detail provided by the carers. I would have no hesitation in recommending Greenwood Homecare.

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Review from Dawn W (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Greenwood Homecare when my mum felt that she needed additional support with her daily living routine. This provision enabled her to stay in her own home which she valued so much. The care given was of a very high standard, and my mum once commented to me about how much the carers paid attention
to detail with respect to her hygiene needs. The care not only met her physical needs but she also had carers that understood her faith and how important this was to her. I would not have any hesitation in recommending this company to others, for both their professional standards and the empathetic attitudes of the carers who work for this company.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much for your kind words. We are so pleased to hear that the carers understood both your mother's physical and mental needs. They will be delighted to hear this feedback.


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Review from Carol B (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have been looking after my parents have been wonderful, very kind and have gone above and beyond. My mum has dementia and it was lovely to see how relaxed and happy she felt with them, she loves singing and they joined in with her and made her feel very special. Knowing they were going
in each day gave us precious peace of mind. I highly recommend this care agency.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much, Carol, for your lovely review. It is such a compliment to hear your comments about the carers. We all like to sing so that's lovely to hear.


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Review from Peter D (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not think it is good public relations for the client to have to pay for the extra carer when shadowing takes place. In my case 31/01, 15/02, 26/06, 10/07, 25/07.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Many thanks for your review, we are delighted to receive five stars. Regarding your comments about shadowing, apologies for the confusion here, but we do not charge for shadowing care visits. The care calls are itemised on the invoice for your records, but they are not charged and this is shown against each care call if you re-check the invoices. I will contact you directly to explain this and hopefully can clear up any confusion.


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Review from Richard F (Son of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the carers and care provided and with the assistance, help and advice they have given. Everyone has been extremely polite and professional and they always have a cheerful attitude.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you very much for your kind words. We are delighted that you have given us five stars across the board.


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Review from S D (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care provider. Greenwood Homecare provided my dad's care between April and October 2022. The service is responsive, caring and extremely flexible. The team work very hard, I would definitely recommend.

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Review from David W (Husband of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly, helpful and caring. The care assessment was thorough and carried out promptly, in a relaxed, friendly manner. My wife is provided with a rota each week so that she knows who is coming to care for her each day, which we appreciate. If there are changes to the rota, we are
told in advance. The carers arrive at the appointed time and the care that she gets is thorough and not rushed. It is lovely chatting with the carers while they are here.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much for your lovely review. It is so pleasing to see your comments on so many aspects of our service, but especially that the staff are so friendly and caring.


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Review from John H (Client) assisted by family/friend published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were polite, courteous and professional.

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Review from Jill M (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family is very pleased with the live-in care our father receives from Greenwood Homecare. The carers are experienced and are very attentive to his various ailments, and they work very hard to keep him as comfortable as possible. We also get very good support from the office in negotiating all the
complicated parts of the system for help and equipment for our father. We would definitely recommend Greenwood Homecare.

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Review from Ann W (Daughter of Client) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very happy with the support we have received. All members of the team have been very helpful and supportive throughout. The carers have been friendly, kind and caring. They have given Mum the time and consideration she has needed for her particular needs. She has enjoyed seeing
a friendly face in the morning and having someone happy to chat with her at the start of her day.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much for taking the time to review and we are delighted that you have been so happy with our carers. They are a friendly bunch and it is warming to hear that your mother enjoys chatting with them.


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Review from C C (Wife of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service from this company.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much for taking the time to review. We are glad that you appreciate our service.


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Review from James G (Son of Client) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I thank you and your team for the care you provided for my father in his time of need. I was pleased to see so many of your team at his funeral and I was able to personally thank them both there and at the reception. Please ensure that your staff appreciate what a vital job it is that they are performing.
It may not be particularly glamorous to sit with, wash, clean, administer medicines etc for elderly people, but what they do is give those people and my Dad in particular dignity, and allow them to have someone to interact with and in Dad's case, to live another two years in his own home. Your staff gave my Dad a better quality of life than he would have had if he was removed from the comfort of his own home and for that, I am sure my Dad was, and I am extremely grateful.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you, James, for such a wonderful review. The whole team loved caring for your father and it was a pleasure to do so for two years. We are so glad that you valued the work the carers did to allow him to stay in his own home.


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Review from Rachel D (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care, compassion and assistance Dad has received from the fantastic and friendly team at Greenwood. I feel like I’m sharing the care of Dad with another family member who cares as much for Dad as I do. Nothing is too much trouble and they go to great lengths to
help Dad in every way they can, getting in touch with the right agencies when required and looking out for his needs. I am so so glad we found Greenwood. We came to them in a crisis situation in December and they acted so very quickly to get things in place. Thank you so very much for all you and the team do!

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Wow, what a lovely review. We are so glad that you are happy with the carers and our office team. We always try to go the extra mile for our clients and I am so glad that this is recognised.


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Review from G H (Client) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greenwood Homecare I have been with for five months. The staff and management are very good; they judge their clients accordingly and treat and respect them. They help the clients and me with their care, patience and consideration. They help by shopping when I am unable. Good timekeepers. The lady carers
have personality and character. The management does all in their way to help the carer ladies. I'm very happy with them.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much for this fantastic review. We appreciate the time you have taken to thank our carers and the office team that support them. They will be delighted.


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Review from A R (Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I get is the best care service, I am very grateful to the staff. The staff are not carers but family.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

What a lovely way to describe the wonderful carers; as family. Thank you so much for your kind words.


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Review from Catherine H (Daughter-in-law of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare, Grantham branch, provided twice daily visits to provide meals and social contact/support to my mother-in-law. The carers were all fantastic - they were kind, proactive, caring and she enjoyed and benefitted from the visits immensely. The communication between staff and with me was
excellent as was the office support. I would definitely recommend this group of carers.

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Greenwood Homecare (Grantham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Greenwood Homecare (Grantham) is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 54 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Grantham) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Frequently Asked Questions about Greenwood Homecare (Grantham)

What Type of Services does Greenwood Homecare (Grantham) offer?

Greenwood Homecare (Grantham) offers Home Care.

How many Carers does Greenwood Homecare (Grantham) employ?

Greenwood Homecare (Grantham) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenwood Homecare (Grantham) to verify any information. View our terms and conditions. Greenwood Homecare (Grantham) has a Platinum Service – more info.